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    Thread: Mod Friendly Service @ Boardwalk VW in Redwood City!

    1. Forum Sponsor Tom@bwalkauto's Avatar
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      03-04-2005 06:44 PM #1
      Drivers Wanted! That means ALL drivers including drivers of modified VW's. After a productive meeting with our service manager, Rick Arslanian, we want to assure all Drivers that you are welcome here at Boardwalk VW. Among other things, we want you to know we will never remove aftermarket parts from your car without your knowledge. If your aftermarket part is not causing the problem, then you warranty claim will not be affected. Please understand that in some instances, our hands are tied by VW as they are the ones paying your warranty claim not us (if your car is still under warranty). I am not a lawyer but you know there are somethings you just cannot do to your newer VW and expect VW to pay a claim if it directly affects another covered part! We're not talking about the obvious things. If there is a way to HELP YOU OUT and we can work things out in your favor then it is in our best interest to do so. If something is on the border line, we are going to FIND a way to make you happy without lying or cheating VW, or compromising your safety.
      Bottom line is, we want the opportunity to earn your service business and future sales business. You can be confident there is an atmosphere of appreciation for the opportunity to serve you here. Things won't always be perfect, but we're looking for a way make it work, not the other way around. It's all in how you look at things! So , yes, we are a MOD FRIENDLY DEALERSHIP!!
      We welcome your feedback!
      Abdul Muttalib
      Internet Sales Manager
      Boardwalk VW
      Redwood City, CA
      Direct: 650-568-5215
      amuttalib@bwalkauto.com
      Rick Arslanian
      Service Director
      Boardwalk VW, Jeep, Chrysler, Chevrolet, Lotus, Nissan
      Direct: 650-568-5290
      rarslanian@bwalkauto.com

    2. Member ptem's Avatar
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      03-04-2005 07:28 PM #2

      Kudos to you for making an effort to support VW enthusiasts. [IMG]http://**********************/smile/emthup.gif[/IMG]

    3. Forum Sponsor Tom@bwalkauto's Avatar
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      03-04-2005 07:52 PM #3
      Thank you for your feedback. I am not saying we're better than anyone else, I just don't see why we need to foster an attitude that alienates a huge base of our customers. I don't see the need for the disconnect that has happened between the dealer and the enthusiast. We're not going to make everybody happy, but shouldn't we try? That's all we want, is to try harder! Oh, and for you to come buy new VW's!!!

    4. 03-04-2005 07:53 PM #4
      This is good to hear, I guess I will be taking my car to you guys .

    5. Forum Sponsor Tom@bwalkauto's Avatar
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      03-04-2005 07:57 PM #5
      Thanks, and give me or Rick a heads up personally before you come in as i've told the service director we need to take this new customer base one at a time, so we can monitor their needs and react accordingly. Gratis'

    6. Member K9jetta's Avatar
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      03-04-2005 08:09 PM #6
      *applause*

    7. 03-04-2005 10:07 PM #7
      Awesome news - esp since I live very close by heh heh ...
      thanks for the effort!

    8. 03-04-2005 11:55 PM #8
      whoa you guys actually did it!!! you guys are freakin awesome not like other dealerships.... to you

    9. Forum Sponsor Tom@bwalkauto's Avatar
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      03-05-2005 12:44 AM #9
      Hey, you matter more than we do. Anything you love is a work in progress, like your car. We might experience a few bumps along the way but as long as we're making progress thats all that matters.
      Thanks to the GTI owner/Vortex enthusiast who sent their mom in to buy a Passat tonight...hope she's happy.

    10. 03-05-2005 12:42 PM #10
      TTT............. She is very happy with her car.

    11. 03-08-2005 11:20 AM #11
      [IMG]http://**********************/smile/emthup.gif[/IMG]
      Now why can't you be in the Sacramento area? A big [IMG]http://**********************/smile/emthup.gif[/IMG] to you and the dealership for stepping up on this.

    12. 03-11-2005 10:34 PM #12
      i consistantly go to boardwalk because of the excellent attitude, this is the best thing ever! (ok there are better things)
      bump for chris (meyers) ? A salesman who knows whats he's talking about. [IMG]http://**********************/smile/emthup.gif[/IMG]


      Modified by A2cbassGTI at 7:41 PM 3-11-2005

    13. Forum Sponsor Tom@bwalkauto's Avatar
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      03-11-2005 10:47 PM #13
      Thank you for your business. Chris says Hi! and wants to know if you want to be the first on your block with a modified 2005 New Jetta 2.5??

    14. 03-12-2005 05:46 PM #14
      no thank you, i'll pass. .

    15. Member 1.8tjettaman's Avatar
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      03-13-2005 02:13 PM #15
      I have a question? I had my 2nd gear synchro replaced under warranty work 9k miles ago. I'm now over my 60 k warranty but the sych is grinding again? I had the work done at a dealer in PA? is there a warranty on parts?

    16. Forum Sponsor Tom@bwalkauto's Avatar
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      03-14-2005 06:51 PM #16
      Our service director believes that part is now out of warranty as the warranty has now gone over 60K. However he suggests calling 1-800-822-8987 (VW Consumer line) and see if they can extend a helping hand as they sometimes will help on these issues. Let us know how it goes. Thanks!

    17. 03-15-2005 11:56 PM #17
      Other dealers should take notes on your initiative to support VW lovers and their whips!
      to Boardwalk VW [IMG]http://**********************/smile/emthup.gif[/IMG]

    18. Forum Sponsor Tom@bwalkauto's Avatar
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      03-16-2005 04:40 PM #18
      I'll take that beer! Look us up when you're in the Bay Area!

    19. Member ROC DOC's Avatar
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      03-21-2005 06:40 PM #19
      Is your parts dept on site?
      Stevens creek VW has a remote site, that's why I ask.
      Thanks!
      1980 Scirocco 16v
      1996 Volvo 850 "R"

    20. Forum Sponsor Tom@bwalkauto's Avatar
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      03-21-2005 10:26 PM #20
      Yes, our parts, service, detail, shuttle service and rental car department are all located on site. I know the layout at the Creek can be a bit frustrating for customers. Hey, we have free cookies too!


      Modified by amuttalib@bwalkauto at 7:33 PM 3-21-2005

    21. Member atoson's Avatar
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      03-22-2005 07:51 AM #21
      Any tech openings on the shop floor or anything techie related work? Need to get my ass off the tex and make something of myself again, hopefully it's VDub related and be a team player again.

    22. 03-24-2005 12:43 PM #22
      Hi My name is David Brum( Service Manager @ boardwalk autocenter)
      Please give me a call @ 650.568.5261
      Thanks

    23. 04-03-2005 05:38 AM #23
      I got laid off from here! haha.

    24. 04-12-2005 11:07 PM #24
      I'm a service manager at a dealership up here in the north bay, i LOVE when modded cars come to my dealership...because I have a modded car.


      Modified by 24vveedubin at 8:09 PM 4-12-2005

    25. Forum Sponsor Tom@bwalkauto's Avatar
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      04-13-2005 11:09 PM #25
      Yeah, we love 'em no matter how they come in! Keep up the good work up there in the North Bay!

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