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    Thread: Mod Friendly Service @ Boardwalk VW in Redwood City!

    1. Forum Sponsor Tom@bwalkauto's Avatar
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      03-04-2005 06:44 PM #1
      Drivers Wanted! That means ALL drivers including drivers of modified VW's. After a productive meeting with our service manager, Rick Arslanian, we want to assure all Drivers that you are welcome here at Boardwalk VW. Among other things, we want you to know we will never remove aftermarket parts from your car without your knowledge. If your aftermarket part is not causing the problem, then you warranty claim will not be affected. Please understand that in some instances, our hands are tied by VW as they are the ones paying your warranty claim not us (if your car is still under warranty). I am not a lawyer but you know there are somethings you just cannot do to your newer VW and expect VW to pay a claim if it directly affects another covered part! We're not talking about the obvious things. If there is a way to HELP YOU OUT and we can work things out in your favor then it is in our best interest to do so. If something is on the border line, we are going to FIND a way to make you happy without lying or cheating VW, or compromising your safety.

      Bottom line is, we want the opportunity to earn your service business and future sales business. You can be confident there is an atmosphere of appreciation for the opportunity to serve you here. Things won't always be perfect, but we're looking for a way make it work, not the other way around. It's all in how you look at things! So , yes, we are a MOD FRIENDLY DEALERSHIP!!

      We welcome your feedback!

      Abdul Muttalib
      Internet Sales Manager
      Boardwalk VW
      Redwood City, CA
      Direct: 650-568-5215
      amuttalib@bwalkauto.com

      Rick Arslanian
      Service Director
      Boardwalk VW, Jeep, Chrysler, Chevrolet, Lotus, Nissan
      Direct: 650-568-5290
      rarslanian@bwalkauto.com


    2. Member ptem's Avatar
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      03-04-2005 07:28 PM #2

      Kudos to you for making an effort to support VW enthusiasts.

    3. Forum Sponsor Tom@bwalkauto's Avatar
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      03-04-2005 07:52 PM #3
      Thank you for your feedback. I am not saying we're better than anyone else, I just don't see why we need to foster an attitude that alienates a huge base of our customers. I don't see the need for the disconnect that has happened between the dealer and the enthusiast. We're not going to make everybody happy, but shouldn't we try? That's all we want, is to try harder! Oh, and for you to come buy new VW's!!!

    4. 03-04-2005 07:53 PM #4
      This is good to hear, I guess I will be taking my car to you guys .

    5. Forum Sponsor Tom@bwalkauto's Avatar
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      03-04-2005 07:57 PM #5
      Thanks, and give me or Rick a heads up personally before you come in as i've told the service director we need to take this new customer base one at a time, so we can monitor their needs and react accordingly. Gratis'

    6. Member K9jetta's Avatar
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      03-04-2005 08:09 PM #6
      *applause*

    7. 03-04-2005 10:07 PM #7
      Awesome news - esp since I live very close by heh heh ...

      thanks for the effort!


    8. 03-04-2005 11:55 PM #8
      whoa you guys actually did it!!! you guys are freakin awesome not like other dealerships.... to you

    9. Forum Sponsor Tom@bwalkauto's Avatar
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      03-05-2005 12:44 AM #9
      Hey, you matter more than we do. Anything you love is a work in progress, like your car. We might experience a few bumps along the way but as long as we're making progress thats all that matters.
      Thanks to the GTI owner/Vortex enthusiast who sent their mom in to buy a Passat tonight...hope she's happy.

    10. 03-05-2005 12:42 PM #10
      TTT............. She is very happy with her car.

    11. 03-08-2005 11:20 AM #11

      Now why can't you be in the Sacramento area? A big to you and the dealership for stepping up on this.


    12. 03-11-2005 10:34 PM #12
      i consistantly go to boardwalk because of the excellent attitude, this is the best thing ever! (ok there are better things)

      bump for chris (meyers) ? A salesman who knows whats he's talking about.


      Modified by A2cbassGTI at 7:41 PM 3-11-2005


    13. Forum Sponsor Tom@bwalkauto's Avatar
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      03-11-2005 10:47 PM #13
      Thank you for your business. Chris says Hi! and wants to know if you want to be the first on your block with a modified 2005 New Jetta 2.5??

    14. 03-12-2005 05:46 PM #14
      no thank you, i'll pass. .

    15. Member 1.8tjettaman's Avatar
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      03-13-2005 02:13 PM #15
      I have a question? I had my 2nd gear synchro replaced under warranty work 9k miles ago. I'm now over my 60 k warranty but the sych is grinding again? I had the work done at a dealer in PA? is there a warranty on parts?

    16. Forum Sponsor Tom@bwalkauto's Avatar
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      03-14-2005 06:51 PM #16
      Our service director believes that part is now out of warranty as the warranty has now gone over 60K. However he suggests calling 1-800-822-8987 (VW Consumer line) and see if they can extend a helping hand as they sometimes will help on these issues. Let us know how it goes. Thanks!

    17. 03-15-2005 11:56 PM #17
      Other dealers should take notes on your initiative to support VW lovers and their whips!
      to Boardwalk VW

    18. Forum Sponsor Tom@bwalkauto's Avatar
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      03-16-2005 04:40 PM #18
      I'll take that beer! Look us up when you're in the Bay Area!

    19. Member ROC DOC's Avatar
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      03-21-2005 06:40 PM #19
      Is your parts dept on site?

      Stevens creek VW has a remote site, that's why I ask.

      Thanks!

      1980 Scirocco 16v
      1996 Volvo 850 "R"

    20. Forum Sponsor Tom@bwalkauto's Avatar
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      03-21-2005 10:26 PM #20
      Yes, our parts, service, detail, shuttle service and rental car department are all located on site. I know the layout at the Creek can be a bit frustrating for customers. Hey, we have free cookies too!


      Modified by amuttalib@bwalkauto at 7:33 PM 3-21-2005

    21. Member atoson's Avatar
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      03-22-2005 07:51 AM #21
      Any tech openings on the shop floor or anything techie related work? Need to get my ass off the tex and make something of myself again, hopefully it's VDub related and be a team player again.

    22. 03-24-2005 12:43 PM #22
      Hi My name is David Brum( Service Manager @ boardwalk autocenter)
      Please give me a call @ 650.568.5261

      Thanks


    23. 04-03-2005 05:38 AM #23
      I got laid off from here! haha.

    24. 04-12-2005 11:07 PM #24
      I'm a service manager at a dealership up here in the north bay, i LOVE when modded cars come to my dealership...because I have a modded car.


      Modified by 24vveedubin at 8:09 PM 4-12-2005

    25. Forum Sponsor Tom@bwalkauto's Avatar
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      04-13-2005 11:09 PM #25
      Yeah, we love 'em no matter how they come in! Keep up the good work up there in the North Bay!

    26. 04-14-2005 01:40 AM #26
      you guys should organize a meet since you guys are sponsering the norcal scene.... and seems you guys like modded vw's, set up something with like.... food

    27. Forum Sponsor Tom@bwalkauto's Avatar
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      04-15-2005 04:10 PM #27
      You know, I've been toying with that idea for months now. I am sure my owners would get into it, I am wondering about how much space we have as we would still need to conduct business during a show. The Beer is definately out though!! Too bad! I have been thinking about like a Sunday show perhaps later in the year or to celebrate the MK5 GTI release. I'll start bouncing around some ideas.

    28. 04-26-2005 07:08 PM #28
      Hi, I have a question. The turbo on my GTI started to leak oil starting around 35k. I took it to Sunnyvale Volkswagen and have them check it out. They said the car was fine and couldn't trace where the oil was from. They then replace the "turbo pipe" under warranty for me. I took the car back, and drove it till 55k and the oil leak comes back from the same place (Turbo pipe to the Intercooler). I sent my car back to Sunnyvale VW again to have them look it up. This time, they said it is "NORMAL" to have oil leak, clean the turbo pipe and charged me $120 for the labor. I took my car back with all the confusion in my mind. Then I went to my friend’s shop to do the 60k services and was told that the oil leak is back again. The technician took a look at the pipe and suggests to me that it might be the turbo itself started to leak oil. He told me that the oil runs through the turbo to cool it down. So when the seal broke, the oil leaks into the turbo and finally comes out on my turbo pipe. He said, it is too late now to go back to dealership and try to claim my warranty since my car went past the 60k warranty. Is there anyway you guys can help me out with this?


      p.s. I went by your dealership last time to get an oil filter from your Parts dept. Mike was the one that serviced me. Cool guy, keep it up and thanks.



      Modified by solo 1.8t at 4:43 PM 4-26-2005


    29. Forum Sponsor Tom@bwalkauto's Avatar
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      04-27-2005 04:38 PM #29
      hello my name is benny please feel free to call at
      650-568-5184 so i can try to help you with the oil
      leak problem or turbo problen
      thanks =
      650-568-5184
      bgomez@bwalkauto.com

    30. Member carma's Avatar
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      04-29-2005 03:17 PM #30
      I have a couple warranty issues I need taken care of. I live in San Francisco and work in Sunnyvalle, so this works out good for me, it's on the way!

      1) Bumper ripple issue on the R32.
      2) Driver side visor mirror light not coming on.
      3) Climatronic air not filtering to feet area when on floor direction.
      4) Shifter spring-pin comes off sometimes which cause the shifter to have no resistence, just slop.
      5) Side skirts got sandblasted at the front wheel-wells, bad design, need respray.

      Oh yeah, can I get a loaner car for a day if I drop it off in the morning? Thanks.


    31. Forum Sponsor Tom@bwalkauto's Avatar
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      05-02-2005 06:46 PM #31
      Hi Carma, sorry it took so long to get back to you as I was off for the last few days. Sounds like your warranty may cover the issues you mentioned (not sure about #4 though, that's iffy). We don't have loaners but if VW agrees to pay your claim and the vehicle needs to be kept overnight they will usually pay for a rental or re-imburse you. We do have Enterprise rent-a-car on site. Call Benny Gomez at 650-364-0100 to schedule an appointment. He is expecting your call. Thanks!

    32. 05-06-2005 05:03 PM #32
      Thank god someone like you guys exist. I just got jacked by Sunnyvale VW after ND recommended them for modded cars. You'll be getting my business soon!

    33. Forum Sponsor Tom@bwalkauto's Avatar
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      05-06-2005 05:10 PM #33
      Hey, sorry to hear about that. It's never fun when that happens. Let us know next time your due for a service. Thanks!

    34. 05-21-2005 10:33 AM #34
      Bravo, gentlemen.

    35. 05-25-2005 01:44 AM #35
      thats totally awesome guys! i will definatley keep you in mind for my next service!

      thanks

      brandon


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