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    Thread: Mod Friendly Service @ Boardwalk VW in Redwood City!

    1. 04-14-2005 01:40 AM #26
      you guys should organize a meet since you guys are sponsering the norcal scene.... and seems you guys like modded vw's, set up something with like.... food

    2. Forum Sponsor Tom@bwalkauto's Avatar
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      04-15-2005 04:10 PM #27
      You know, I've been toying with that idea for months now. I am sure my owners would get into it, I am wondering about how much space we have as we would still need to conduct business during a show. The Beer is definately out though!! Too bad! I have been thinking about like a Sunday show perhaps later in the year or to celebrate the MK5 GTI release. I'll start bouncing around some ideas.

    3. 04-26-2005 07:08 PM #28
      Hi, I have a question. The turbo on my GTI started to leak oil starting around 35k. I took it to Sunnyvale Volkswagen and have them check it out. They said the car was fine and couldn't trace where the oil was from. They then replace the "turbo pipe" under warranty for me. I took the car back, and drove it till 55k and the oil leak comes back from the same place (Turbo pipe to the Intercooler). I sent my car back to Sunnyvale VW again to have them look it up. This time, they said it is "NORMAL" to have oil leak, clean the turbo pipe and charged me $120 for the labor. I took my car back with all the confusion in my mind. Then I went to my friend’s shop to do the 60k services and was told that the oil leak is back again. The technician took a look at the pipe and suggests to me that it might be the turbo itself started to leak oil. He told me that the oil runs through the turbo to cool it down. So when the seal broke, the oil leaks into the turbo and finally comes out on my turbo pipe. He said, it is too late now to go back to dealership and try to claim my warranty since my car went past the 60k warranty. Is there anyway you guys can help me out with this?

      p.s. I went by your dealership last time to get an oil filter from your Parts dept. Mike was the one that serviced me. Cool guy, keep it up and thanks.
      [IMG]http://**********************/smile/emthup.gif[/IMG]


      Modified by solo 1.8t at 4:43 PM 4-26-2005

    4. Forum Sponsor Tom@bwalkauto's Avatar
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      04-27-2005 04:38 PM #29
      hello my name is benny please feel free to call at
      650-568-5184 so i can try to help you with the oil
      leak problem or turbo problen
      thanks =
      650-568-5184
      bgomez@bwalkauto.com

    5. Member carma's Avatar
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      04-29-2005 03:17 PM #30
      I have a couple warranty issues I need taken care of. I live in San Francisco and work in Sunnyvalle, so this works out good for me, it's on the way!
      1) Bumper ripple issue on the R32.
      2) Driver side visor mirror light not coming on.
      3) Climatronic air not filtering to feet area when on floor direction.
      4) Shifter spring-pin comes off sometimes which cause the shifter to have no resistence, just slop.
      5) Side skirts got sandblasted at the front wheel-wells, bad design, need respray.
      Oh yeah, can I get a loaner car for a day if I drop it off in the morning? Thanks.

    6. Forum Sponsor Tom@bwalkauto's Avatar
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      05-02-2005 06:46 PM #31
      Hi Carma, sorry it took so long to get back to you as I was off for the last few days. Sounds like your warranty may cover the issues you mentioned (not sure about #4 though, that's iffy). We don't have loaners but if VW agrees to pay your claim and the vehicle needs to be kept overnight they will usually pay for a rental or re-imburse you. We do have Enterprise rent-a-car on site. Call Benny Gomez at 650-364-0100 to schedule an appointment. He is expecting your call. Thanks!

    7. 05-06-2005 05:03 PM #32
      Thank god someone like you guys exist. I just got jacked by Sunnyvale VW after ND recommended them for modded cars. You'll be getting my business soon!

    8. Forum Sponsor Tom@bwalkauto's Avatar
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      05-06-2005 05:10 PM #33
      Hey, sorry to hear about that. It's never fun when that happens. Let us know next time your due for a service. Thanks!

    9. 05-21-2005 10:33 AM #34
      Bravo, gentlemen.

    10. 05-25-2005 01:44 AM #35
      thats totally awesome guys! i will definatley keep you in mind for my next service!
      thanks [IMG]http://**********************/smile/emthup.gif[/IMG]
      brandon

    11. 06-07-2005 01:13 AM #36
      I have a couple of issues:
      1. Gas gauge seems to fluctuate a full quarter of a tank from time to time.
      2. Driver side fender signal has condensation and will not dissapear.
      3. I only have about 2000 miles on the car and want to know when should I change the oil. I bought the car in December 2004. Basically my next service would the 5000 mile service. I want to go with full synthetic oil, how much is it going to cost me?
      4. I do have the GIAC chip and soon to have GHL 2.5 full turbo back. I do not want to void my warranty!!!
      5. I want to come in on a Saturday and have the oil change and car looked at for the other issues stated above.

    12. 07-13-2005 06:57 PM #37
      sent you guys a question in the an im

    13. Forum Sponsor Tom@bwalkauto's Avatar
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      07-14-2005 06:20 PM #38
      Billy,
      I sent you an IM...my name is Chris Myers and I am one of our new Internet guys over here at Boardwalk. There are a couple of guys who lurk here on the board and know who I am. For those of you who are not familiar with me, you will come to find out that I am an enthusiast like you are and will do all I can to use our dealership to help you out. Anyway, to answer your question to me over IM, Billy, I just spoke to Benny Gomez, on of my service writers. According to him, the fix is a warranty repair so you should be able to just bring the car in to us. If there is some other reason that we need to be aware of as to why the light is on, please let me know so that I can address it quickly for you.
      BTW, sorry for the late response. We all had New Passat training yesterday! What a great car!
      Chris

    14. Member todye4's Avatar
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      08-05-2005 01:29 PM #39
      wow, never noticed this was here [IMG]http://**********************/smile/emthup.gif[/IMG] [IMG]http://**********************/smile/emthup.gif[/IMG]
      I have a 93 Corrado and I believe the heater core is going, getting that hot stew on my feet. I have been looking for a Corrado enthusiest or at least someone who has some knowledge of them. The heater core isn't hard, just tedious. I hear they only allow you 2.5 hours for this job when it's a least a 2 dayer. Which is why I hear all the horror storys about stereos/windows/door locks not working, rattles because all the nuts and screws weren't in place because of the rush.
      Any help on this matter is greatly appreciated. Here is some info I found.
      Recall Number: 98V295000
      Dates Manufactured: AUG 1991 to JUN 1994
      Number of Vehicles Affected: 6217
      Date Owners Notified On: FEB 1999
      VEHICLE DESCRIPTION: PASSENGER VEHICLES EQUIPPED WITH VR6 ENGINES. A COOLANT SYSTEM COMPONENT SUCH AS THE THERMO SWITCH, RADIATOR FAN, OR WATER PUMP, CAN MALFUNCTION CAUSING THE COOLANT TEMPERATURE AND COOLANT SYSTEM PRESSURE TO INCREASE SIGNIFICANTLY. OVER TIME, EXCESSIVE PRESSURE CAN CAUSE LEAKAGE OF COOLANT FROMTHE SYSTEM, INCLUDING LEAKAGE FROM THE HEAT EXCHANGER.
      Consequence of Defect:
      Leakage of hot coolant from the heat exchanger can cause injury to the feet of the driver or steam up the interior of the vehicle temporarily impairing the driver's vision.
      Corrective Action:
      Dealers will install in the coolant inlet hose to the heater core, a pressure reducer with a 5mm diameter secured by a spring tensioned hose clamp. Also a new relay that will change the operation of the secondary electrical coolant pump will be installed. Dealers will also perform a functional check of the cooling system to make sure that all cooling system components operate properly

      Here is the recall circular

      http://home.maine.rr.com/aptdav/UECir.pdf
      Know anyone at Neilo?

    15. Member scirvw16vleo1's Avatar
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      08-16-2005 05:02 PM #40
      Chris,
      what's your service dept's fix in regards to the Touaregs slight steering to the right at freeway speed ? seems to be a common problem for this model.
      looking for the knowledgable service shop to fix mine. any experience?
      I also experience a slight delay in throttle response regardless of recalibrating the setting of the gas pedal. this is a v8 model. mfg date is 3/04
      thanks

    16. Member
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      04 R32 - Used to own --> 97 Jazz Blue DE GTI, 66 & 65 bugs, 61 Single Cab
      08-22-2005 01:47 PM #41
      Bob Lewis Newark has been like this for a while! (Very Mod Friendly) Just see the service writer Robert Trejo. Robert and I work well together (I am a tech at Bob Lewis).


      Modified by flyingfinn at 10:54 AM 8-22-2005

    17. 08-23-2005 02:51 AM #42
      no more dirito bros. for me... they suck!! Sonnen has been rather cool with my mods... did some engine work under warrenty after dirito said hell no.
      but... since you guys are on vortex ill have to come visit you soon!

    18. Member
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      09-10-2005 11:10 PM #43
      i need to bring my Jetta in for some recall work.. i had experiences with this dealership since 2000.. my nissan experiences werent that good, but that was mostly due to my snetra spec-V's problems. ill make an appt soon for the stuff i got notified about in the mail:
      both heated seats recalls.
      some rear door locl/latch recall?
      but my car has some slight coolant seepage at the turbos coolant line fittings. is that something thats covered under warranty? I get a coolant smell after most any drive.
      2015 Subaru Fortester XT
      2015 Subaru WRX Limited
      190+ Video GTI Modding/DIY Library /

    19. 09-16-2005 03:57 AM #44
      I look forward to checking you guys out, it's about time for my 30,000 mile service anyway.

    20. 09-19-2005 09:12 AM #45
      I sent an IM, but I bet you're swamped. Maybe this will work.
      I'm looking for the grey connector/harness that plugs into the Monsoon amp in the rear hatch of my MkIV GTI. This harness feeds the head unit's audio into the Monsoon amp. I am not looking for anything that plugs into the head unit, I need the Monsoon amp end only. I haven't found anything like this (except the OEM part on my car) from Metra.
      Hopefully your parts guys can help.

    21. 09-24-2005 09:32 PM #46
      I just wanted to put in a plug for Boardwalk VW. I took my 2004 GLI there about 2 months ago. It exhibited a squeaking noise only when tunring left. They weren't sure what the issue was, so they had to work with the VW tech line. The entire process took six weeks, but all steering related parts were replaced under warranty. Everything from the rack and pinion unit to the power steering pump and all related hoses were replaced. Although it took a while to figure out the cause, Boardwalk was very thorough and wanted to get the issue resolved correctly. VW also paid for a rental for the entire time. I was very pleased with the servive and attention that my car received.

    22. Member motorlager's Avatar
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      scirocco rabbit tt
      09-28-2005 03:49 PM #47
      i heard board walk was chaging their attitude in the service department due to loss of employees.

    23. 10-24-2005 07:38 PM #48
      As far as I know, Boardwalk has not changed their policy on mod friendly service...
      This is Chris Myers, again. I no longer work for Boardwalk, but that is only because I am attending USC Dental School. I still have all the respect for my previous employer. They really do a good job there to resolve any issues and give the customer the benefit of the doubt.
      If you are wanting/needing any kind of work done to your car and are having a hard time getting a hold of someone at Boardwalk directly, try emailing Bob Khamis at bkhamis@bwalkauto.com. He is the one who took over my position when I left.
      On a personal note, I just swapped out spark plugs on my wife's 01 Jetta 2.0 this past weekend and completed a full rear brake job. I have to say, the rear brakes are a piece of cake! The plugs, although not really hard, were not as easy as some other cars I've worked on. However, after the plug work and on our way back to LA after being in the bay area this past weekend the fuel mileage jumped from 24.5 avg to 27.5 avg - at 85 mph! CHANGE YOUR PLUGS!!
      Chris

    24. 02-08-2006 04:34 PM #49
      I have gone to Boardwalk for service and they are good guys. They always tell you what is happening straigh up and try to help you out.

    25. 05-04-2006 05:31 PM #50
      Quote, originally posted by Bigphun73 »
      I have gone to Boardwalk for service and they are good guys. They always tell you what is happening straigh up and try to help you out.

      Wow, your lucky... you must have gotten the one service writer who gave a crap and had already made his quota for the month...
      If you want to be lied to, overcharged, have papers ripped out of your hands and flung at the cashier, etc... Boardwalk is for you!
      I still recommend Boardwalk to people... people I don't like.
      -Raffi

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