I'll be coming here when I move back to Nor Cal! Great to know there's a mod friendly dealer around!
Got my 30k service done on my GLI at Boardwalk VW a few months ago. The service went OK, no complaints there.
BUT, I decided to check my oil last night, and noticed it was waaaaay overfilled (about half an inch past max on the dipstick).
I've put about 4k miles on the car, so this whole time I've been driving around with all that excess oil!
I cracked the drain plug open and drained out about 1 quart of oil to get it back to just below the FULL mark on the dipstick.
I don't know where the tech got trained to do oil changes, but clearly he was pretty sloppy with mine. Oh, and the drain plug was over torqued as well. I had to use a breaker bar to loosen it
This is why I do oil changes myself.
I think this post is about advertising this dealer and its mod friendliness but it is about this dealer so I will post my experience too...
Couple weeks ago I took my CC to Boardwalk VW to have my AC checked and a possible misfire diagnosed.
My complaints were
1) On any day over 85deg F my AC takes a lot of time to cool down. Even if it does it is not cold. it is warm.
2) When stopped at the lights the engine kind of stutters once in a while as if the engine cuts of for a split second.
for 1) I was told everything is ok since the AC passed the test. And the test is when the ambient temp is 75deg F turn the AC full blast measure the air coming out. If it is less then 50deg it is good.
But in reality it is blowing warm or slightly cold if the ambient is 85deg or over. I can't see people living in hot placing being ok with this. And I have never had a car that couldn't handle temp. less then 110deg.
for 2) I was told they checked with vagcom and there was no misfire. End of story. But the problem is still there...
I was without my car for 2 days and at the end nothing was resolved. I would like to get other VW drivers and Representatives from VW Boardwalk's opinion.
H&R Sport Springs with Stock Shocks, 18" R-Line Wheels, 10mm rear spacer
CarID LEDs for external lights , All LED's inside, Phillips CristalVision Ultra.
I'm out of the office today, but PM me your name, and I'll look into it with the service director and see what I can do for you.
Basically, I brought my car in with communication issues, and after a weekend with no car (and missing work to bring my car there), they told me I had communication issues, and gave me an illegible printout of error codes, which wasn't even complete. I did not receive the level of service implied in this post, or promised to me on the phone before I made the trip out to SF to drop off my car.
Here's my email detailing my experience:
I waited a while before posting this to give the service manager a chance to reply to my concerns. It has now been about a month since I sent the email, so I'm reasonably sure I won't be getting even a simple response.Hi Rick,
I didn't want to just give you a 'yes/no' automated response, as i feel this is a more detailed question deserving of a proper response.
I understand your service department is probably limited by protocol, but from the start I was under the impression that you guys worked around the edges more with modified vehicles.. this impression was founded on your VWVortex post about "mod-friendly service". Before traveling from Sacramento to have my car serviced at your dealership, I spoke at length on the phone with my service liason, Bob R. I went over exactly what aftermarket parts and modifications had been done to my car. I wanted to be certain there were no surprises.
After dropping off my car, and again discussing what had been done, I returned home with a rental vehicle. The next day, Bob called me and informed me that after three hours of work, they had been able to pull a list of error codes, but could proceed no further without a stock ECU. The tuner that worked on my car said that there is nothing that would prevent any diagnostics from being run, nor did they physically modify the ECU. I understand if protocol dictates that you can no longer proceed if the ECU is modified, but that's not exactly "mod-friendly" service, and if I had been told at any point that a list of error codes is the most work that would be done on my vehicle, I would have certainly declined service. I basically was told what I already knew - that there are major communication issues on my CAN bus. I found that out in my driveway.
What I was hoping for when I dropped off my car at your service department was that I could get a bit more detailed of an answer from a VW tech. You know, things like testing individual modules (all of which are still stock), or testing for faulty connections/bad wiring etc. What I got was a printout of error codes showing exactly what I told the techs initially. A summary of our interaction to this point would be something like: "My car is having major communication issues, could you look into it and hopefully give me more info about why?" "Sure".... "Oh here, its because your car is having communication issues". Do you see why this is frustrating to me?
On top of this, when I picked up my vehicle, only 3 of 17 pages of the Diagnostic Log were available for me. I paid for the service because it was a Sunday and the only person there was the cashier, and I needed my car. I did eventually get Bob to mail me the full report, but it's basically illegible. Your printer must be out of toner or something because the only parts I can read are the bold parts.. the rest is too faint. Like I said before, this is basically information I already knew, but it's definitely not an acceptable printout regardless.
I'm not at all satisfied with your service department's conclusion that the ECU has to be "brought back to stock". That's not mod friendly service, that's apathy and/or being restricted by protocol. A truly "mod-friendly" service department would have done everything they could AROUND the parts they couldn't work on to try and filter out other likely causes (instrument cluster, can gateway, bad wiring, etc.... so many other possibilities). When I was contacted, I even brought up this idea, and your tech said there was nothing more they could do because the ECU was "chipped".
I'm not sure what else I can say about this. It's just not a great situation to have to pay $200+ to confirm the reason you brought a car in for service. I literally told your service department the same thing that they told me after the diagnostic. I brought the car in for communication issues, and had to pay for you to tell me I had communication issues. Seems to me like the communication issues are also between you and your techs/liasons. They don't seem to know about your "mod-friendly" post. They seemed surprised when I mentioned it.
Overall, I'm really not at all pleased. I don't mind paying for diagnostic time, but I do mind paying for it when the answer I'm paying for is simply the reason I brought the car in.
I'm not sure how pulling a list of error codes equates to three hours of work either.
Just want people to be aware of the limitations of this "mod friendly" service, which from my point of view and my experience, just seems to be a standard VW service dept.
Also, just to be clear, I did not ask for my service to be covered by warranty, as I was pretty sure it wasn't going to be covered. I knew the expense was going to be out of pocket, I just didn't expect to encounter a $300 bill and a missed day of work and end up with absolutely no answers or even leads, especially after the numerous and detailed conversations I had regarding my vehicle before my appointment.
I should add that even though I was on-time (read:'early') for my appointment, I was told that my car wouldn't even be looked at that day because of some Lotuses. This was after my service liason recommended that I set up an appt for that day (a work day for me) because that was when his foreman was there. Not sure exactly how things work there but it definitely felt like I got bumped for some customers with fatter wallets.
Last edited by driftme; 06-24-2013 at 05:32 PM.
Got a lot of love for VW Boardwalk, especially for the good man Tom Sutton. I just bought a B-E-A-UTIFUL brand new Jetta SE '13 from him. Can't be happier - especially considering the financing VW hooked me up with.
Now I just need to know ... I want to get my calipers painted red, and swap out my rims (16" for 16"). Rates @ VW Boardwalk? A auto paint shop in San Bruno quoted me at $400 for all 4, multiple coats.
Can you beat that?
Brought my 13' golf r to do a stainless steel brake line along with fluid flush and wasn't happy with the result. My brakes now feel soft and not stiff as it's suppose to be. Tech changes all 4 lines and then bleeds when it's suppose to be one at a time. Would like this taken care of ASAP.
UPDATE AS OF TODAY: Brought the car back and they assessed the problem, had air in my brake lines and re-bled it. Happy camper now!
Thanks again Poh and Zaymar (dunno how to spell) for taking care of this for me.
Last edited by djtofu; 09-21-2013 at 05:46 PM.
Is bwvw still mid friendly? How about stage2 friendly? I'm having DSG PROBLEMS
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Exterior: NEW WHEELS SOON; Megan Racing Coilovers; 6k HIDs; 3k HID fogs; Smoked turn signals; Smoked Tails
Performance: APR Stage 2 CAI; APR Downpipe with resonator; APR stage 2+ tune; Snow Performance W/M stage 3