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    Thread: Mod Friendly Service @ Boardwalk VW in Redwood City!

    1. Forum Sponsor Tom@bwalkauto's Avatar
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      04-11-2007 08:49 PM #101
      Quote, originally posted by dlai »
      Brendan: After working with Joel, it looks like the repairs will be covered under warranty, which is great news. I had emailed Joel some info that I asked to be passed on the tech who will be working on my car. I am requesting that he remove all boost plumbing and intercooler and clean out any oil in them to prevent any hydolocking of the engine after things are put back together. It would also be great if he could replace the exhaust since the cat is probably soaked in oil, and replace the oil feed line. Lastly, and this is very important, he should run a compression check after things are put back together to make sure there are no bent rods.
      If you could make sure that email is passed on the the tech and the tech does those steps outlined above, that would be great.
      I really appreciate your help in getting my car back on the road and to Boardwalk for stepping up and getting things done.

      They are about done for the day, but I'll be in the office soon, and I'll follow up with Joel. I'm glad they got you taken care of, and if you need anything, you know where to find me. [IMG]http://**********************/smile/emthup.gif[/IMG]

    2. Member Constant.'s Avatar
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      04-13-2007 02:53 AM #102
      My GTI is there right now, they figured out a problem the others couldn't. [IMG]http://**********************/smile/emthup.gif[/IMG]

    3. Forum Sponsor Tom@bwalkauto's Avatar
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      04-13-2007 08:04 PM #103
      That reminds me, I have a 1.8T question from my roommate...*runs to service*

    4. Member ALTRn8's Avatar
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      04-25-2007 10:18 AM #104
      Took my variant there for the 10K, really good service. My only complaints are other the customers who have no business owning cars, and the sticker shock of oil prices out here. i did just move from Indiana though.
      As soon as i find a decent car shipper, I will ship my other VW's out and take them here for service.
      I did call the Service manager ahead of time to make the appointment, and told them I came there based on the Vortex reputation.

    5. 04-25-2007 12:54 PM #105
      [IMG]http://**********************/smile/emthup.gif[/IMG]
      Bought amber blinker fenders... parts guys took care of me... [IMG]http://**********************/smile/emthup.gif[/IMG]

    6. Forum Sponsor Tom@bwalkauto's Avatar
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      04-25-2007 02:51 PM #106
      Quote, originally posted by ALTRn8 »
      I did call the Service manager ahead of time to make the appointment, and told them I came there based on the Vortex reputation.
      [IMG]http://**********************/smile/emthup.gif[/IMG] Thanks for doing that, as it is really important for them to get good feedback.
      You cracked me up Hexone; "No, I don't need you to hook me up on the parts, I already know the guy." Baller.

    7. 04-25-2007 04:06 PM #107
      baller on a budget... everyone come through to the westbay meet tonight if you got nothing else better to do... and yes stock dubs are more then welcome!

    8. Banned 4vgnugn's Avatar
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      04-26-2007 07:22 PM #108
      You guys are my VW dealer from now on, hands down.

    9. Forum Sponsor Tom@bwalkauto's Avatar
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      04-26-2007 11:47 PM #109
      Quote, originally posted by 4vgnugn »
      You guys are my VW dealer from now on, hands down.
      [IMG]http://**********************/smile/emthup.gif[/IMG]

    10. Banned 4vgnugn's Avatar
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      05-06-2007 11:25 AM #110
      how much for the 20K service meng?

    11. Forum Sponsor Tom@bwalkauto's Avatar
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      05-06-2007 07:36 PM #111
      I'll check tomorrow man. I was getting sunburned at the Concurs d'Elegance all day.

    12. Forum Sponsor Tom@bwalkauto's Avatar
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      05-07-2007 04:16 PM #112
      PM sent. [IMG]http://**********************/smile/emthup.gif[/IMG] Make sure you ask for Joel.

    13. 05-17-2007 12:13 PM #113
      My Cars at boardwalk being serviced by Joel right now... 60k service! [IMG]http://**********************/smile/emthup.gif[/IMG] [IMG]http://**********************/smile/emthup.gif[/IMG] for Joel and Boardwalk

    14. Forum Sponsor Tom@bwalkauto's Avatar
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      05-17-2007 06:28 PM #114
      Crap man, I just missed you then. I was there at 10:30am dropping of my friends girls Jetta, and he was dropping off his Jetta. [IMG]http://**********************/smile/emthup.gif[/IMG] to Joel too, he took care of both of those, and is helping me get my rear bumper fixed at a nice price.

    15. 05-26-2007 01:30 PM #115
      Brendan -
      thank you for posting this. I always have my VW serviced @ Boardwalk - but was not aware that you guys are mod friendly. Good to know that Boardwalk welcomes enthusiasts and their cars.
      I have had warranty work performed (twice) and neither Poh nor Oscar questioned the
      aftermarket mods on the car.

      Modified by m-avant at 10:34 AM 5-26-2007


      Modified by m-avant at 10:39 PM 5-27-2007

    16. Forum Sponsor Tom@bwalkauto's Avatar
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      05-26-2007 01:32 PM #116
      Quote, originally posted by m-avant »
      Brendan -
      thank you for posting this. I always have my VW serviced @ Boardwalk - but was not aware that you guys are mod friendly. Good to know that Boardwalk welcomes enthusiasts and their cars.

      [IMG]http://**********************/smile/emthup.gif[/IMG] You should stop by next time you get your car serviced so we can put a face to the name!

    17. 05-26-2007 01:36 PM #117
      will do. you probably saw my car there - 07.Reflex Silver GTI, red/black OZ Ultras; with a dead fuel system
      All better now - thanks to your guys @ service. [IMG]http://**********************/smile/emthup.gif[/IMG]

    18. Forum Sponsor Tom@bwalkauto's Avatar
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      05-26-2007 01:43 PM #118
      I did! Those wheels looks great. The GM of Chevy and I were back there staring for a little at your car.
      Glad it got all sorted out!

    19. 05-26-2007 10:13 PM #119
      darn it i got the wrong Coolant Temp Sensor from the parts dept. and all the coolant is drained... just missed the close time by like 15 minutes. and it's a long weekend... unless they're open memorial day... it's a green top but the wrong shape. i got a 501 instead of a 501A 3 days my car has to sit dismantled! boohoo... I hope i can get a refund on this part...

      i just got a recal notice on the brake light switch or something... i'll probably take it in once i get it back up and running... would i have to raise my car up or are the lifts lowered car friendly?

    20. Forum Sponsor Tom@bwalkauto's Avatar
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      05-27-2007 02:37 PM #120
      Quote, originally posted by evolusion »
      darn it i got the wrong Coolant Temp Sensor from the parts dept. and all the coolant is drained... just missed the close time by like 15 minutes. and it's a long weekend... unless they're open memorial day... it's a green top but the wrong shape. i got a 501 instead of a 501A 3 days my car has to sit dismantled! boohoo... I hope i can get a refund on this part...

      i just got a recal notice on the brake light switch or something... i'll probably take it in once i get it back up and running... would i have to raise my car up or are the lifts lowered car friendly?

      Ouch...parts is closed Sunday, and they'll be closed tomorrow I think. You should be able to get a refund.
      How lowered is your car? I know the techs had some trouble recently with a car that sits pretty low, so it's best to give them a heads up. IDK about the process of the brake switch recall, and even if they need to get the car up the lift.

    21. 05-28-2007 03:05 AM #121
      Boardwalk gave me my service right before bug-o-rama ... meaning they helped me place first in the mk4 class... props to boardwalk!

    22. Forum Sponsor Tom@bwalkauto's Avatar
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      05-28-2007 04:04 AM #122
      Quote, originally posted by Hexone »
      Boardwalk gave me my service right before bug-o-rama ... meaning they helped me place first in the mk4 class... props to boardwalk!

      You know it was the wet sand and the polish that did it! Good deal man, glad to see your car picking up some awards!

    23. 06-26-2007 02:21 PM #123
      Wow with so many good review about Boardwalk vw, I couldn't believe what the service manager just told me on the phone.
      My passenger seat is rubbing against the center armrest (edit: therefor it keeps making creaking noise that drives me crazy) and he told me that if he finds nothing wrong with it (EVEN THOUGH IT IS STILL UNDER FRIGGIN WARRANTY), I will have to pay for the labor.
      Another thing that amused me was that HE told me to PUT A SILICON LUBRICANT on my FREAKING LEATHER SEAT. WTH???
      Definitely [IMG]http://**********************/smile/emthdown.gif[/IMG] [IMG]http://**********************/smile/emthdown.gif[/IMG] [IMG]http://**********************/smile/emthdown.gif[/IMG] [IMG]http://**********************/smile/emthdown.gif[/IMG]


      Modified by LA20 at 11:24 AM 6-26-2007

    24. Forum Sponsor Tom@bwalkauto's Avatar
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      06-26-2007 03:33 PM #124
      That's really suprising! Who was your service advisor, and which manager did you talk to on the phone? Is your car still here?
      I know interior trim has the 12 month warranty on it, and then from there it can be a crap shoot sometimes. What happens is if VWoA won't cover it under the warranty, we would have to eat the labor time. The real battle there is with VWoA, but I'll do everything I can for you on our end.

    25. 06-26-2007 04:29 PM #125
      Well it was asian service advisor that's all I know. Nothing racist as I am asian myself.
      I understand the battle is againts vwoa, but bringing your car in for a check when your car is still under warranty and has to pay for it is just WRONG!

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