|Quote, originally posted by 357Sig »|
What type of warranty do you have that covers this issue? I think a good number of us on the forum have VW Real Driver Platinum warranties on our Phaetons. The reports I have seen all indicate that this particular repair is not covered by those particular warranties.
Bill - I too have the VW Real Driver Platinum Warranty, and was successful at getting the repair made under warranty. I am not sure how or why, but it may be how it was "packaged" to the repair company.
I seem to remember that somewhere in the warranty coverage exclusions, there was some mention of "electrics" or some such thing that was not to be covered by the warranty. Presumably this would be the wiring system, and not the electronics system of the car. However, my failure was the retraction mechanism itself. This in turn led to the severing of some of the wires in the wire bundle which caused some of the problems that I was having.
But since replacing the mechanism involves changing not only the mechanism but also the cable, I got the full problem repaired. Under the Platinum warranty, they don't so much list the things that they cover, but rather they list the things that they don't cover. So since this wasn't in the list, it was covered. That's the way I see it anyway. If your repair company related the problem as a wiring cable issue, then perhaps it was declined "because of the way it was phrased", rather than for what the real problem was. You might try again, if this is the case. Just a thought....