i took my car in on monday (6/20) for various "little" issues...weather stripping, window motor going out, and a CEL. my warranty is up in about 2 months so i wanted to get this stuff taken care of.
to make a long story short, they said the CEL was cause by misfires because of the MAF, so they replaced it (under warranty). that didnt fix it. still misfiring, they said it was caused by the casing on one of the coil packs, they replaced it (under warranty). this didnt fix it. then they tell me that they need to run a fuel injection "service" and that this will be the fix. this was not under warranty, $149. this did NOT fix the misfire problem. i then get a call from VW telling me that they need me to authorized a $500 estimate to take the head off/remove the cylinder, check for carbon build up, broken valves...etc.
at this point i am pissed. my car has been there for 2 days and they still could not even figure out what the problem was, let alone fix it. so i got off the phone with the service lady i was dealing with and IMMEDIATLY called back and asked for the manager of the service department.
to sum it all up, they are now removing cylinder #3 (with the misfires) and taking it to their maching shop to be checked, cleaning out the carbon build up (if that is the problem)...essentially they are going to fix this issue at no cost to me.
moral of the story, always stick up for your self. do it nicely, but firmly and it will get you a long way. everytime VW has told me no and i have been firm/nice with a manager they always take care of me.
wish my car luck...i really want it back tommorow