|Quote, originally posted by Vision33r »|
|Did you know its quite easy to use MS Access or Filemaker Pro to build a simple Helpdesk App? Only catch is that you need to learn a little bit about DB design and forms. The benefit is that you can design to your own needs and no need to buy an expensive $20k+ helpdesk software.|
I took this approach to "develop" (I feel lame saying that using point and click access) an "Application" (again feel lame) to manage requests my co-worker and I work for various people. Has worked out well
Only problem we have had is when people connect via VPN from home, the transmissions are so slow things just crash. But if you are doing this for a small office with mostly everyone in the same geographic area on the same network........and your company already offers MS Access on all PC's, you can't beat it, it is essentially free and gives you more flexibility.