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    Thread: The NEW VW RealDriver extended contract

    1. 01-23-2008 06:06 PM #1
      Hello there Forum!

      Chris here from VW of Langhorne in Langhorne, PA.

      The VW RealDriver extended service contracts have changed as of Jan 01,2008

      They have now combined the new car extension w/ the used car extension and have come up w/ one main plan.

      They still have the same verbage in the new contarct as far as coverages that will be explained here:


      > Allthough I am open to all coverages, I would reccomend the Platinum
      > coverage as it is an exclusionary warranty vs an inclusiuonary warranty!


      >
      > These quotes are w/ a std $100 deductible.
      >
      > Should you want a $50 deductible, please add an additional $270 + tax
      >
      > Should you want a $0 Deductible, please add an additional $325 + tax

      The $100 std deductible is per visit, NOT per complaint!
      >
      > This extended service contract is valid at ANY VW dealer and the dealer
      > gets
      > paid thru their parts and warranty dept.
      >
      > This warranty is also valid at authorized shops and they get paid thru a
      > credit card.
      >
      > You are never responsible for more then your deductible!
      >
      > If you cancel in the first 60 days, it is 100% refundable, after the 60
      > days, it costs $50 and the plan will be pro-rated!
      >
      > To transfer the contract it costs $40!
      >
      > The warranties I sell are geuine VW warranties. I DO NOT deal in
      > aftermarket
      > warranty companies! The service contract is backed by VW and fascilitated
      > thru Fidelity Warranty Services!
      >
      >
      >
      > Here are the coverages:
      >
      > The warranties I sell are geuine VW warranties. I DO NOT deal in
      > aftermarket
      > warranty companies! The service contract is backed by VW and fascilitated
      > thru Fidelity Warranty Services!
      >
      > The Gold covers:
      > Engine
      > Transmission
      > Drive axel
      > Steering
      > Brakes
      > A/C
      > Front Suspension
      > Electrical
      >
      >
      > The Gold Plus covers all of Gold plus:
      > Cooling System
      > Fuel System
      > A/C system
      > Steering
      > Front Suspension
      > Rear suspension
      > Electrical
      >
      > The Platinum covers all that and the rest of the entire car w/ the
      > exception
      > of this:
      > brake linings,brake drums and rotors,disc brake pads,std trans clutch
      > components,air bags,solar powered devices,hinges, glass, lenses,sealed
      > beams,trim moldings,door handles, lock cylinders,tires, batteries, light
      > bulbs,upholstery, paint,bright metal,freeze plugs,heater and radiator
      > hoses,exhaust systems,shock absorbers,audio,security or other systems not
      > factory installed, work such as front end alignment or wheel balancing,
      > constant velocity joint boots, safety restraint systems,cellular
      > phones,electronis transmitting devices{except those specifically listed
      > under silver, gold, or gold plus coverage},radar detectors,appliances,near
      > object avoidance systemand all oither laser radar cruise control
      > components,
      > vinyl and convertible tops.

      Here is where the plan differs from the last 4 years:

      As of last year, the policy would start as of Jan 01 of the model year of your vehicle! It now starts as of the day you sign up for the contract.

      Each quote I give is individual now as I have to log onto their website to retreive the quote. I will nedd the VIN# and the mileage of the vehicle to quote.

      Here is an example of a quote I just performed for a fellow Vortex member:{please keep in mind that rates and terms will be different based on age and miles of your vehicle}

      2004 VW Phaeton V8 w/ 22k miles

      Platinum Plan

      W/ std $100 deductible:

      3 yr or 36k=$1003 + 6% pa tax=$1063.18

      4 yr or 48k=$1278 + 6% pa sales tax=$1354.68

      5yr or 60k=$1434 + 6% pa sales tax=$1520.04

      6yr or 72k=$1832 + 6% pa sales tax=$1941.92

      5yr or 100k=$2285 + 6% pa sales tax=$2422.10

      6yr or 100k=$2551 + 6% pa sales tax=$2704.06

      7yr or 100k=$2779 + 6% sales tax=$2945.74

      Some quotes may have all these terms, some may not, again, it is determined by model year and miles on your vehicle!

      Thank you for the opportunity to help you w/ your automotive needs and to EARN your business!

      Chris

      Chris Farnham
      CFarnham@VWofLAnghorne.com
      215-741-4100


    2. 01-23-2008 06:35 PM #2
      Is this a major change? I have a Phaeton nearly identical to the one your quotes refer to (MY 2004 V8 w/ 24K miles). Can I now cover it for the stated number of years starting from today for the quoted amounts??

    3. 01-23-2008 06:39 PM #3
      The major change in my opinion is the fact that in your case w/ the 24k, this extension will give the flexibility of 5yrs, 6yrs, or 7yrs depending on your driving habits and have the extension go to 124k.

      Again, this is quite different then before as you would have had only 3 years left up to only 100k.


      Modified by 10 year vet at 12:08 AM 1-24-2008


    4. 01-23-2008 07:30 PM #4
      Chris,

      If we bought the car as a CPO car, I assume this CPO warranty is through VW/Fidelity? Also, is there then some credit we would get for the CPO warranty , to extend to one of these new ones?

      Thanks,

      Noah


    5. 01-23-2008 07:35 PM #5
      There would be a $275 credit if the vehicle is a CPO!

    6. 01-25-2008 04:56 PM #6
      Just to clarify a few things about the quote provided above and a few questions that have come up!

      Unlike last years terms of the VW RealDriver contract, the terms were pretty generic:
      You had the choice of a few options: 6yr or 72k, 7yr or 70k, 6yr or 100k, or 7yr 100k. These terms were all started by the contract being started as of Jan 01, of the model year of the vehicle.

      They now offer the contract from the day you sign. This means the time starts from present day and the mileage you select starts from present day odometer reading.

      This will enable some vehicles ike the 2004 VW Phaeton w/ only 22k quoted above to actually get terms that would have the contract go to 122k total.

      Another 2004 VW Phaeton w/ 36,800 miles may only get a term of 6yrs or 72k to bring it to a total of 108,800 miles.

      Each and every quote I provide is instantanious as the new system makes me log on each and every time.

      So the past, we used to rely on waiting for our factory warranty to expire w/out any penalty occuring from the admimistrator, it would be wise now to buy it w/ the lower mileage on your vehicle to get the longer mielage terms and the better costs involved!

      I hope this cleared up a few questions!

      Chris

      Chris Farnham
      CFarnham@VWofLAnghorne.com
      215-741-4100


    7. Member
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      01-25-2008 05:26 PM #7
      I just called and talked to Chris. What a nice guy!!!

      Anyway, for me, the additional years on the warranty make this something I am strongly considering.

      Was looking at a rather decent rate for Platinum 6yr/72k on my 2004 V8 with 44k.

      That would give me coverage to 2014 and 116k miles.

      Now the only question is whether I would have a W12 by then instead lol...


    8. Moderator PanEuropean's Avatar
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      01-25-2008 09:18 PM #8
      Quote, originally posted by 10 year vet »
      Chris here... The VW RealDriver extended service contracts have changed as of Jan 01,2008...

      Hi Chris:

      Do the changes allow you to sell the contract for a Canadian car?

      Michael


    9. 01-26-2008 09:05 AM #9
      Michael,

      Unfortunately, the programs have not changed in this regard!

      I can only sell a contract on a VW made for the United States market.

      If it was brought into Canada at a later date, that is OK.

      Beleive me Michael, you were the first question I had for them when they broke out the new bi-laws!

      Chris


    10. 01-26-2008 11:41 PM #10
      Since the shock absorbers are excluded, where does that leave the air-springs? Or in other words, since the suspension has a combined shock/air spring assembly, if the air-springs go flat, how would that be interpreted?

    11. 01-27-2008 03:54 AM #11
      Quote, originally posted by CA_W12 »
      Since the shock absorbers are excluded, where does that leave the air-springs? Or in other words, since the suspension has a combined shock/air spring assembly, if the air-springs go flat, how would that be interpreted?

      This does seem to be the $64K question with regard to Phaeton service contracts. I'm still not 100% sure of the disposition of this under the old warranty policy, so I too am interested if there is an "official" response under the new warranty, especially as it applies to the necessity of replacing all four units with newer part numbers if a single one fails. This seems to be a point of failure in some Phaetons at mileage that i will hit after the original warranty expires.


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      01-27-2008 07:59 AM #12
      Quote, originally posted by CA_W12 »
      Since the shock absorbers are excluded, where does that leave the air-springs? Or in other words, since the suspension has a combined shock/air spring assembly, if the air-springs go flat, how would that be interpreted?

      My memory of this discussion is that the extended warranty covers the one(s) that fail(ed) and VW (on a case-by-case basis) is inclined to replace the others and the controller, since the original ones aren't available and the old controller won't work with the new units. Anyone remember differently?

      Steven


    13. 01-27-2008 11:28 AM #13
      Quote, originally posted by car_guy »

      My memory of this discussion is that the extended warranty covers the one(s) that fail(ed) and VW (on a case-by-case basis) is inclined to replace the others and the controller, since the original ones aren't available and the old controller won't work with the new units. Anyone remember differently?

      Steven


      That's what I remember too. It['s the "inclined" bit that I would hope they'd clarify.

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      01-27-2008 05:42 PM #14
      Quote, originally posted by CA_W12 »
      since the suspension has a combined shock/air spring assembly

      Is this correct?

      Is it really one single assembly with one stock number?

      Or could one replace the shock w/o replacing the air spring assembly? In such detail probably lies the legal answer to whether our suspensions are covered or not by the RealDriver contract.

      Thanks in advance for your comments.

      SOLD. Our Premiere Edition Phaeton 2004 with 57,500 miles and with Extended Warranty thru year-end 2014 has been sold.
      Thank you all who were interested.

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      01-28-2008 10:16 AM #15
      Chris ;

      I live in Canada and purchased my 2005 W12 /4s in Minnesota last April . It is registered in Ontario and currently has about 23K mi (39Km) . I think the warranty is good thru' Feb./09 .

      If i purchased an extended Warranty would it be honoured in Canada ?

      Don


    16. 01-28-2008 06:01 PM #16
      Chris here and I will try and answer the question.

      The new contracts verbage has stayed exactly trhe same as last years w/ the exception of the way you can nor have a start date of the day you sign and the mileage terms is what you choose over a somewhat bland assortment of last year.

      This being said, I will revert back to last year's comments from the warranty company to me over the phone about the shock absorbers and the air bag suspension!


      Quote, originally posted by car_guy »

      My memory of this discussion is that the extended warranty covers the one(s) that fail(ed) and VW (on a case-by-case basis) is inclined to replace the others and the controller, since the original ones aren't available and the old controller won't work with the new units. Anyone remember differently?
      Steven

      I use this paragragh as it is my answer to all!

      Chris


    17. Member chrisj428's Avatar
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      01-28-2008 06:02 PM #17
      Quote, originally posted by car_guy »
      My memory of this discussion is that the extended warranty covers the one(s) that fail(ed) and VW (on a case-by-case basis) is inclined to replace the others and the controller*, since the original ones aren't available and the old controller won't work with the new units.

      *Emphasis mine

      This is correct.

      Quote, originally posted by Itzmann »
      Is it really one single assembly with one stock number?

      Or could one replace the shock w/o replacing the air spring assembly? In such detail probably lies the legal answer to whether our suspensions are covered or not by the RealDriver contract.

      It is one assembly with one part number.

      For those of us who speak Greek, "Tha leme kai tha xena leme..."

      For those of us who don't, suffice to say this has been hashed over to a great extent and the official word is contained within Francisco's quote above.

      --Chris

    18. 01-28-2008 06:03 PM #18
      Quote, originally posted by poppy2 »
      Chris ;
      I live in Canada and purchased my 2005 W12 /4s in Minnesota last April . It is registered in Ontario and currently has about 23K mi (39Km) . I think the warranty is good thru' Feb./09 .

      If i purchased an extended Warranty would it be honoured in Canada ?

      Don

      Don,

      Yes, any Phaeton that was built for the United States and then brought into Canada would be covered under a Canada dealer!

      If you provide me w/ your VIN#, I will certainly send you a quote!

      Chris


      Modified by chrisj428 at 5:18 PM 1-28-2008 -- just clarified the "quote"


      Modified by chrisj428 at 5:19 PM 1-28-2008


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      01-28-2008 10:06 PM #19
      Quote, originally posted by chrisj428 »
      It is one assembly with one part number.

      Well, then, this kind of dashes my hopes.

      My CPO warranty expires in 2010, due to time, not miles. I wouldn't mind paying a few grand, now, to be able to extend it a few years: I like the car.

      But pay a few grand now and still run the risk one air spring going bad at a cost of over $10,000 for a 7-year old car in 2011?

      SOLD. Our Premiere Edition Phaeton 2004 with 57,500 miles and with Extended Warranty thru year-end 2014 has been sold.
      Thank you all who were interested.

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      01-29-2008 04:00 PM #20
      Chris ;

      The VIN is WVWBH930o 58000903 .
      Let me know the details , when convenient .

      Don


    21. 01-29-2008 04:44 PM #21
      Don,

      I am having a hard time getting your VIN# to go thru the system for me.

      Can you check it again!

      As far as the rates, here they are on the 2005 VW Phaeton w/ 23000 miles on her. It does not look like they decipher between the V8 or the 12!

      Platinum Plan

      W/ std $100 deductible:

      3 yr or 36k=$1003 + 6% pa tax=$1063.18

      4 yr or 48k=$1278 + 6% pa sales tax=$1354.68

      5yr or 60k=$1434 + 6% pa sales tax=$1520.04

      6yr or 72k=$1832 + 6% pa sales tax=$1941.92

      5yr or 100k=$2285 + 6% pa sales tax=$2422.10

      6yr or 100k=$2551 + 6% pa sales tax=$2704.06

      7yr or 100k=$2779 + 6% sales tax=$2945.74


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      01-29-2008 05:10 PM #22
      Chris ;
      sorry my fault . try VIN WVWBH93Do 58000903 . (. Hope it works).

      ....by the way do you know of a Dealer in Vero Beach / Ft Pierce / Melborne.
      I need an oil change . ..and I'm a long way from home (Toronto) .

      Don


    23. 01-29-2008 05:37 PM #23
      Thanks Don,

      The above quote is valid to your Phaeton. They do NOT, in fact, decipher between the 12 or the V8.

      Here are the dealers for you:

      Prestige VW
      1416 S Harbor City Blvd
      Melbourne,FL 32901
      321-309-8989


    24. Junior Member
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      02-01-2008 01:04 PM #24
      Hello Chris,

      I would like to have a quote for an extended warranty for my 2004 Phaeton V8 VIN # WVWAF63DX48010899.
      Manufacturer's warranty expire 2008.04.30. Car has 47000 Mi on board. I have bought the car in US last year. I am from Montreal, Canada.

      Best regards


    25. 02-01-2008 01:57 PM #25
      Vipa,

      I sent it to you personal message! The email procided did not work!

      Chris


    26. Junior Member
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      02-01-2008 04:00 PM #26
      Try again!

      My email address:
      pviorel@sympatico.ca


    27. 02-09-2008 09:55 AM #27
      Just a note to say Thank You to the folks here that have been signing up to protect them and their Phaeton's!

      I appreciate and respect their business!

      Chris


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      02-09-2008 02:14 PM #28
      Chris is the best,
      We chatted again the other day and he actually suggested I WAITED to get the warranty.

      He's the opposite of what you expect from someone selling extended warrantys.

      Highly recommend giving him a call if you are thinking about it.


    29. 02-12-2008 01:30 PM #29
      ? for you. 1-if i were to buy a phaeton from an auction would i still be able to buy the warranty from you? 2-if i were to buy an '04 and it turned out to need the suspension upgrade would it be covered? or would it be up to Volkswagen if they wanted to do it like they've done in the past?
      Thank you and i look forward to your reply
      you can email e directly if you'd like at darrinhatwood@yahoo.com

    30. 02-13-2008 02:59 PM #30
      Darrin,

      An auction vehicle is OK as long as there is a clear tiltle on the Phaeton.

      We as dealers often by VW's at the auction and then offer them as CPO's or put an extended service contrcat on them.

      As far as the suspension, the extended service contract company will replace the 1/4 side and then VW has replaced the other three on a case by case basis.

      In my best laymen's thought, they say case by case basis so that they do not have to place a recall on something that may or may not go bad!

      Regards,Chris


    31. 02-13-2008 07:46 PM #31
      A little off keil here!

      A big Thank you to Mr. P out in Luckey, OH for his patronage on a VW RealDriver extended contract for his 2003 Eurovan!

      Many happy miles!

      Chris


    32. Member luckeydoug1's Avatar
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      02-14-2008 04:56 PM #32
      Thank you, Chris! I can now keep my Eurovan another 5 years with peace of mind.

    33. 03-12-2008 08:36 PM #33
      A big Thank you to Mr. T out in Syracuse, NY for his patronage on his 2004 V12 Phaeton!

      Many happy miles!
      Chris


    34. 03-12-2008 09:02 PM #34
      Hmmm.... I guess I don't have the only W12 in Syracuse! I've only even seen two other Phaetons here and they were both V8s.

      Quote, originally posted by 10 year vet »
      A big Thank you to Mr. T out in Syracuse, NY for his patronage on his 2004 V12 Phaeton!

      Many happy miles!
      Chris


    35. 03-13-2008 12:23 PM #35
      Glad to catch up with someone else who has a Syracuse W12. I have a 2004 W12 in piano black w/ beige interior. I parked at Chili's one day, came back out to see an absolutely identical car parked right next to me. So, there are two 2004 piano black W12's in Syracuse, but didn't know there was one more. Where do you take your car for service? I've tried both and can't decide which is better. As Chris said, I just bought a quite premium extended warranty that will help me sleep better at night (platinum, $50 deductible, 6-year, 72k above my mileage of 39k). Chris handled it well, though obviously I haven't seen how well it will work in practice in the 'Cuse.

      (By the way Chris, it's Professor T. I teach at Syracuse Law.)

      -Terry


      Modified by seednik at 9:25 AM 3-13-2008


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