| Quote, originally posted by networkcrasher » |
| Well they have the entire motor and tran torn apart and have diagnosed it as a failed bolt on the oil pump. They have ordered "misc parts" including a new oil pump and timing chain as described by another in the thread. |
Well, I definitely empathize. It sounds like you're going through exactly what I went through. The MIL caught mine with a cam position sensor code, and they replaced the entire cam gear train and oil pump (sounds just like what they're doing with yours). You might want to call and tell them to triple-check the oil pump before and after they install it. VW shipped a bad one when they fixed mine. They found it when they started the engine the first time, and it all had to be done again. I want to say I saw someone else on here that had the same thing happen (first replacement oil pump bad).
| Quote, originally posted by networkcrasher » |
| I have wondered before if I would get a new motor or new parts, when the latter would possibly cause failure further down the road from problems created now. |
Good luck! Hopefully you'll be okay once they fix it. My story turned out with kind of a mixed bag. When I got the car back, it was idling rough. In about a month, I got a flashing MIL and took it straight in. Diagnosis was low compression on #6. To make a long story short, they never really figured out what was wrong with that motor, but I can't make any connection with the first failure or repair. It really does seem unrelated and that I just got a true dud motor. VWoA kept futzing around having the service department replace parts on it (new valves, 2 new head assemblies). VWoA finally admitted that they weren't going to fix it, and I ended up getting a new long block after all (along with a free extended warranty). The other good news is that since I was so patient and unbelievably reasonable, the service department is now totally on my side. The service manager knows me by first name, and the car is infamous at that shop. At this point, they bend over backwards if I need something.
| Quote, originally posted by networkcrasher » |
| I was really just probing for information on how to educate myself as a consumer since I've never found myself in this situation before, and there seems to be a few other people on this board who are now experts! |
Well, I'll be the first to admit I'm no expert on the lemon laws. My first problem happened about a month and 1000 miles too late, so I had no chance. I will say this, go ahead and call VW's customer service line. Calmly describe to them in detail what you've been through and how you feel about it. If nothing else, it puts you on record if you need to beat on them later. Keep them updated. I VWoA tries to mess with you, your service department can use your customer service complaints along with their own records to help you negotiate an equitable resolution with VWoA. Like I said, I got an extended warranty, and honestly I could have gotten more if I'd pushed. I just wanted it to be done with.
I understand what you mean about venting and considering dumping the car. They had mine for a grand total of over 4 months. By the time they finally got done, I feel like I had quite a bit of leverage. I probably could have made them buy it back, and I considered it. Here's the rub, though... I LOVE THIS CAR. I researched for about 2 years before I bought it, and nothing else I drove put as big of a smile on my face. If I wanted a sedan, there would have been some more choices, but no one else makes a wagon like this, and a wagon is what I wanted. So it was either sell it back and restart my loan with a car that I didn't like, or stick with this one (quirks and all) and love driving it every day. 
So, good luck! I hope it all works out.