Alright, so when I bought my Civic SI in November I went ahead and got the Extended Warranty. It gave a zero deductible (if used at that dealership they cover the normal $100 deductible) 100k mi warranty. It also had a buyback clause in case you decided you weren't going to keep the car that long.
On 4/6/09 I went and filled out the paperwork to cancel the warranty. With the fees, I'd only lose $60, but I already knew I wouldn't be keeping the SI long enough to take advantage of it. Was told in 30 days, I'd have $1240 credited to my account at American Honda Finance.
Talked to CNA National today (the warranty company) to see what the status was because it had been quite a while, and they said they had never gotten ANY paperwork.
Called my dealership, talked to a manager, he said they'd figure it out and get back to me. 2 hours later I get a call from the finance guy who screwed it up in the first place claiming they didn't have any paperwork on it and I needed to bring in all my copies since they were not able to locate their own.
All this stuff is in computers right? They can't really lose this stuff. I've got 2 hours before I can go tear into them, but at this point I'm trying to figure out what the scam is, and who is to blame.
Modified by elementpb at 3:20 PM 5-15-2009