Volkswagen of America Announces Extensive DSG Customer Service Program

[VWRedux]

Well, my thanks to all those on vortex who decided to put their foot down with me several weeks ago, to the moderators here who tolerated our persistence, to all those who decided to take the CAS (Center for Auto Safety) poll here on vortex and voted overwhelmingly for VW to stand behind their DSG repairs requesting them to extend the DSG warranty to 100,000 miles, and also to be fully reimbursed for all DSG repairs that were not covered under warranty, YOU GOT IT ALL!

VW has heard YOU loud and clear! Congratulations!

I would also like to thank Mr.Stefan Jacoby, CEO of VWoA for doing what his subordinates refused to do, and for reestablishing the full trust of the VW faithful.

Please read his full press release: http://media.vw.com/press_releases/v...ervice-program

Please note: We haven't forgot about you 2006 DSG guys. Please see below how you can help us help you! And to all those who may have purchased an extended DSG warranty coverage, you should ask to be reimbursed in full!

UPDATE 12/29/09
THIS POST MAY HAVE BEEN WRITTEN TOO PREMATURELY. It's now clear that VW may not deliver on their promise completely. There's evidence that indicates VW may leave out many '07-'10 DSG VW's from their promised Service Program. But letters are rolling in now all across the nation. The content of these letters are not all the same. All do mention that VW will extend the DSG warranty to 10yrs-100,000 miles for '07-'10 VW's only, how many within these model years is uncertain and all 2006 DSG's have sadly and unfairly been left out... and that sucks! Other letters mention that any owner who paid to have their DSG repaired or replace will be fully reimbursed by VWoA. But there have been others that mention that VW is developing a new diagnostic tool to aid techs in the field to detect worn out bushings within the MU... that's about where it currently stands.

[-AKA-]

Way to step up VWofA!

It was the right thing to do, period.

[mj22]

just recieved an email from Clarence Ditlow, Executive Director for the Center for Auto Safety. They are working on the 06 failures to be included under this coverage. I guess complaining helps. BTW, 35 days now and still waiting on my new Mechatronics/TCU unit for my 06 A3 3.2 . I complained to AOA and they made my payment for me. Nice but, I'd like my car back sometime. AOA still says another 2 weeks untill it arrives from Germany.

[VWRedux]

Quote, originally posted by mj22 »

just recieved an email from Clarence Ditlow, Executive Director for the Center for Auto Safety. They are working on the 06 failures to be included under this coverage. I guess complaining helps. BTW, 35 days now and still waiting on my new Mechatronics/TCU unit for my 06 A3 3.2 . I complained to AOA and they made my payment for me. Nice but, I'd like my car back sometime. AOA still says another 2 weeks untill it arrives from Germany.

Yes, the 2006 DSG should be included by all means... and Mr. Ditlow is the guy who can do it, but don't forget the NHTSA, they have the muscle.

So to all you 2006 DSG owners, don't give up... give them a call, but don't delay.

Phone numbers:

Call VWoA and ask them why has the 2006 been left out? 1-800-444-8982

Call NHTSA and ask them the same question: https://www-odi.nhtsa.dot.gov/ivoq/ 1-888-327-4236

Call CAS, The Center For Auto Safety and tell Mr. Ditlow you need his help: http://www.autosafety.org/ 1-202-328-7700

Modified by VWRedux at 7:28 AM 8-30-2009

[dubsker]

so does this mean that eventually all vehicles will be recalled?

[CamelGTI]

This is great news! I just recently bought an 09 GTI and the only qualm I had about buying it was the reliability of the DSG transmission. It was just so fun to drive I decided to bite the bullet and take the risk of any transmission related problems. Now with this extended warranty I can drive my car without worrying about the possibility of a huge money sink looming in the future!

[VWAddict]

Quote, originally posted by dubsker »

so does this mean that eventually all vehicles will be recalled?

No... read it again. this is NOT a recall.

[LWNY]

Too bad they bought your car back. You might have to buy a Toyota with their mystery slushbox

[VWRedux]

Quote, originally posted by LWNY »

Too bad they bought your car back. You might have to buy a Toyota with their mystery slushbox

Well? That's all YOU have to say? That's an additional 53,300 DSG vehicles in just the USA alone!... and by the time all is said and done, it WILL spread worldwide LWNY.

Turning in our car is a small sacrifice I must endure to have helped you all. But our NEXT car will be awesome+++!

And by the way, next time be man enough to admit you've been beaten, your negative attitude has been overcome! Oh and by the way, you're welcome in advance when you get your '06 DSG added into the program!



Modified by VWRedux at 11:18 AM 8-30-2009

[Herman Merman]

Quote, originally posted by VW »

This new comprehensive service program affects a limited number of model years 2007-2009 Volkswagens and Audis. Covered models are the Volkswagen R32, Jetta, Jetta SportWagen, GTI, Eos, as well as Audi A3 and TT. Some customers have reported transmission performance issues under certain driving conditions. This was due to a faulty component inside the Mechatronic unit within a limited production range

Does the "limited" statement in these sentences imply only that not all VW/Audi models are included (meaning only those that offered DSG are affected), or are there actually specific vin's each year that this will cover(ex: some '08's will be covered and some won't)?


Modified by Herman Merman at 11:31 AM 8-29-2009

[cgprelude]

Will they be mailing the original owners or registered owner? I just bought my a3 yesterday and I have not gotten it registered yet. I was just wondering how the recall process works. Maybe they will just inform me when I go for my 35k maintenance.

[bubuski]

VWoC needs to spread the love too.

[ZoomBy]

so im a little confused on this. I havent had any issues with my dsg on my 06, but i would still love to have the peace of mind that comes along with a 100,000 mile 10 year warranty. What do i do, if anything?

[latinWolf]

Thanks for your efforts, like they say the squeaky wheel gets the oil. I know you took a lot of flack from the vw disciples on here, congrats and to the disciples enjoy that crow.

Feels great to have one less thing to worry about.......


Modified by latinWolf at 8:58 AM 8-29-2009

[mdonis]

Quote, originally posted by cgprelude »

Will they be mailing the original owners or registered owner? I just bought my a3 yesterday and I have not gotten it registered yet. I was just wondering how the recall process works. Maybe they will just inform me when I go for my 35k maintenance.

If you bought your A3 from a dealer they have your information and I assume they would share that information with AoA

[NJRoadfan]

Quote, originally posted by LWNY »

Too bad they bought your car back. You might have to buy a Toyota with their mystery slushbox

Good thing I just sold my MY2006 GLI, their exclusion is sure to hurt resale value. Now I just have to deal with Audi's mystery slushbox (marketed as "adaptive" tiptronic) that doesn't list any service intervals for automatic transmission fluid.

[kyle1]

The first time that I read the announcement, I assumed that since I own an 08 vehicle that I would automatically be included in this 'new program'. This doesn't appear to be the case at all. It certainly seems like there are only a 'select' 43,000 07-09 DSG-equipped veedubs that will benefit from this. I'll be on the phone Monday.

[LWNY]

Quote, originally posted by VWRedux »

Well? That's all YOU have to say? That's an additional 53,300 DSG vehicles in just the USA... this WILL spread worldwide LWNY. Turning in our car is a small sacrifice I must endure to have helped you all. But our NEXT car will be awesome+++! And by the way, next time be man enough to admit you've been beaten! Oh ya, you're welcome in advance when you get your '06 DSG added in! Modified by VWRedux at 7:13 AM 8-29-2009

LOL, I wasn't beaten in anything since I didn't have any stake in it. I have extended warranty provided by my Insurance company at no additional cost (if I stay with them the whole time). I am just trying to help fellow DSGers out with the self recalibration, given so many of them were reporting no PRNDS flashing issues, and seeing how other big mfg treat owners of their cars with complaints, I figured VW would be like the others. I do have concern about 2006's though, since I saw some people shell out money to fix their DSG that were out of warranty. So it would be to their benefit more than mine if VAG extends the warranty down to the 2006 models.

[VWRedux]

Quote, originally posted by ZoomBy »

so im a little confused on this. I havent had any issues with my dsg on my 06, but i would still love to have the peace of mind that comes along with a 100,000 mile 10 year warranty. What do i do, if anything?

'06 DSG See top post as to what you can do!

[VWRedux]

Quote, originally posted by cgprelude »

Will they be mailing the original owners or registered owner? I just bought my a3 yesterday and I have not gotten it registered yet. I was just wondering how the recall process works. Maybe they will just inform me when I go for my 35k maintenance.

Hey, don't you guys like to read links? They list two phone numbers for YOU to call in their press release. Check the link in the first post:

'07-'09 VW DSG: 1-800-444-8982

'07-'09 Audi DSG: 1-800-253-2834

Call them and ask your questions. Good luck!


Modified by VWRedux at 11:16 AM 8-30-2009

[VWRedux]

Quote, originally posted by latinWolf »

Thanks for your efforts, like they say the squeaky wheel gets the oil. I know you took a lot of flack from the vw disciples on here, congrats and to the disciples enjoy that crow. Feels great to have one less thing to worry about.......

Thanks man!

[VWRedux]

Quote, originally posted by kyle1 »

The first time that I read the announcement, I assumed that since I own an 08 vehicle that I would automatically be included in this 'new program'. This doesn't appear to be the case at all. It certainly seems like there are only a 'select' 43,000 07-09 DSG-equipped veedubs that will benefit from this. I'll be on the phone Monday.

Hey Kyle1, what makes you think this? Please keep us posted.

Thanx

[kyle1]

Quote, originally posted by VWRedux »

Hey Kyle1, what makes you think this? Please keep us posted. Thanx

This line pulled directly from the release...

"This new comprehensive service program affects a limited number of model years 2007-2009 Volkswagens and Audis."

Hmmm,,,It could be how I'm reading it.

Is it saying a limited number of model years 2007-2009...OR is it saying a limited number of cars within the model years 2007-2009???

Also...

"VWGoA will repair or replace the components in the transmissions of approximately 43,000 Volkswagens."

They are specifying 43,000 cars, which tells me that it's a certain number of 2007-2009 MY cars...not every 2007-2009 car.


Modified by kyle1 at 4:25 PM 8-29-2009

[VWRedux]

Ya... I agree, it's not very clear. I believe they meant to say "a limited number of models within the 2007 through 2009 production years." Translation = DSG equipped '07-'09 cars only, since DSG's were only produced in certain cars.

Thanks for picking up on this kyle. I'm going to call VW but I think we all should as well. The phone numbers are in their press release. The link to it is in 1st post. Ask the VW agent for clarification. Whoever gets a clear answer first, please post it on this thread. Thanks


Modified by VWRedux at 9:40 PM 8-29-2009

[MKV Aaron]

Great news. My dad will be calling in on Monday.

He asked for 2 years and 40k miles more of powertrain warranty when they fixed his 08 Mechatronics last month. They said no, so we are in the process of getting a lawyer for Lemon Law. However if his is under the extended warranty, he won't have to go through all of the hassle!!!

Thanks for all the hard work, everyone. Looks like they did handle this the right way afterall. I was hoping they would since they are putting all of their automatic transmission eggs in the DSG basket.

[LWNY]

How will this people who have chipped their engine and/or DSG?

It is known that some people who's extended warranty coverage was denied due to some form of modding, even when it is just a intake.

I don't know if they will still cover it when somebody has chipped their engine to over 250 ft-lb of torque, and then chipped their DSG so that it would bypass that limit.

[saaber2]

I thought the 53,000 cars or whatever it is (43k VWs + 10k audis) is from the NHTSA investigation and their "total potential vehicles affected" or whatever their exact wording was. It says it on the investigation as I remember. ?

[dubsker]

Quote, originally posted by LWNY »

How will this people who have chipped their engine and/or DSG? It is known that some people who's extended warranty coverage was denied due to some form of modding, even when it is just a intake. I don't know if they will still cover it when somebody has chipped their engine to over 250 ft-lb of torque, and then chipped their DSG so that it would bypass that limit.

the dsg limits torque.

this is why you see people have more power output after a dsg flash.

[LWNY]

Quote, originally posted by dubsker »

the dsg limits torque. this is why you see people have more power output after a dsg flash.

The DSG has been performance rated to 250 ft-lb of torque. That is why the limit is set. If the flash disabled that limit, then its tested limited would be exceeded. The flash push the torque limit to around 350 ft-lb of torque. Is the DSG capable to handle 40% more torque than specified?

Even so, any obvious mod would void the warranty, let alone the extended 10 yr one.

[dubsker]

im not sure you understand my statement.

[ryangambrill]

This makes me so very happy. I have not had any problems with my DSG, but it makes very so happy to know that VW stands behind their products.

I am getting ready to replace my 2001 Jetta, and will definitely be getting another VW.

[windycityvdub]

When are dealers going to know about this? I asked for my vehicle to be serviced under this program and my local dealer refused. They didn't even know about it and refused to take my vehicle.

[VWRedux]

Quote, originally posted by windycityvdub »

When are dealers going to know about this? I asked for my vehicle to be serviced under this program and my local dealer refused. They didn't even know about it and refused to take my vehicle.

Very Simple: First go to the link listed in my top post and print the VW press release. Then call the VW Hotline phone number listed in the release... here it is... 1-800-444-8982 and register your DSG car. The VW agent will also give you further instructions. Then go back to your local dealer and hand them a copy of the VW Press Release for their records... Good Luck.


Modified by VWRedux at 11:14 AM 8-30-2009

[windycityvdub]

Quote, originally posted by VWRedux »

Very Simple: First go to the link listed in my top post and print the VW press release. Then call the VW Hotline phone number listed in the release... here it is... 1-800-444-8982 and register your DSG car. The VW agent will also give you further instructions. Then go back to your local dealer and hand them a copy of the VW Press Release for their records... Good Luck. Modified by VWRedux at 11:14 AM 8-30-2009

Thanks, I tried the number yesterday and they were closed so I'll try tomorrow. My VW dealer seems to always be 1-2 months behind in everything


Modified by windycityvdub at 10:36 AM 8-30-2009

[vweosdriver]

YOU WON and DSG owners get to benefit. What a great ending to a real problem. Now fixes for the intake valve deposits and cam follower problems are needed.


Modified by vweosdriver at 11:10 AM 8-30-2009