Volkswagen of America Announces Extensive DSG Customer Service Program

[El Dobro]

Just bought an '07 DSG GTI with 39k on the clock, and before I bought it I had the previous owner take it in for the 40k service.

The service manager told him that VW USA would be expanding the DSG recall to include the VIN on the car, would replace the MU, and to hold off on doing the 40k DSG service until the recall expansion was issued because then the dealership would have to do the service anyway.

Don't know whether or not to believe him, because my VIN isn't covered under the current recall when I plug it into the VW website.

I have the letters from VW and my car still does not come up on VW's website, so I wouldn't go by that.

[VWRedux]

VWoA recently sent us the letters on a car they took back! However, when I called to straighten it all out, VWCS couldn't find us, nor the car... they said the car's VIN didn't exist, and couldn't figure it out.....

X-FILES

[DankCIA]

Just call or email vw customer care. My VIN isn't included on the list posted on the other page, but customer care confirmed I was scheduled to get my mechatronic unit replaced and the letter would be coming soon.

Not sure how much I believe that since the original letter I received was to inform me of the diagnostic tool they would have ready in 'early spring 2010'

[El Dobro]

The Mummy doesn't drag his feet as much as VW does.

[Pengwin]

so, i bought my wolfsburg in november 2008, new, and I just got my DSG letter. just an FYI.

[El Dobro]

I was out at the dealer today over some problems and while I was there, I asked what the latest was on the MU campaign that started in June. They told me it was already performed on my car in 2008.

[dashlock]

The top of the thread says something about what to do if you have a 2006 but I've searched through the thread and I don't see much hope.

I have a 2006 Audi A3 with the "DSG Flashing PRNDS of death" problem. While driving the indicator will start flashing and it will be stuck in a gear. It does not correct itself until I turn the car off and start it back up. I've started putting it in neutral while rolling down the road and restarting the car. It has 97k miles.

I took it to the dealer but they want me to pay for 3 hours of digging into the transmission just to diagnose the problem. However I'll take it to an independent Audi mechanic I use rather than paying the dealer.

Can anyone tell me for sure what will need to be done? If it's the temp sensor is it possibly a DIY job?

Anybody have guidance on how to raise the issue so that Audi takes care of it?

Thanks for any help. This forum was awesome 10 years ago when I bought a new Passat, lowered it, chipped it, etc.

[El Dobro]

In my case, I had to keep going around the dealers and VWoA and wrote letters to VAG. That was the only way to get any action.

[dashlock]

Could someone help me with the technical details of what might need to be repaired on my car? I'm assuming that Audi will not stand behind my problem, even though it is a safety issue, and is the same problem that they have acknowledged is a problem in cars just a few months newer than mine. Which also means I've probably bought my last Audi/VW. Anyway enough ranting, on to my question...

Can someone tell me what could be fixed to repair the flashing PRNDS problem? I would like to bring some type of information to my independent Audi mechanic. I would prefer not to work with the dealer.

I have seen posts about a temp sensor or mechatronics unit. Any idea if it is one of these? If so can you point me to part numbers?

Thanks for any advice.

[El Dobro]

IIRC, the latest repair for the sensor is to reprogram the system to ignore it.

[LWNY]

IIRC, the latest repair for the sensor is to reprogram the system to ignore it.

Hence, the service advisory to flash every car's DSG software if they come in for service, whether it is needed or not. For the Audi A3, it would have removed the gear indicator in Auto or Sport mode. So I declined given it did not affect the 2006 cars.

[El Dobro]

None of my paperwork shows that a reflash has ever been done on my car. I imagine it would have to be on there for the dealer to get paid from VW for warranty repair.

[ManTech]

The press release link doesn't appear to work. Has the offer been withdrawn or did VWoA take down the site?

[El Dobro]

The press release link doesn't appear to work. Has the offer been withdrawn or did VWoA take down the site?

Which post is the link at?

[ManTech]

Which post is the link at?

The very first.

[El Dobro]

The very first.

I believe this is what the original link was.
http://media.vw.com/press_releases/v...ervice-program

[ManTech]

I believe this is what the original link was.
http://media.vw.com/press_releases/v...ervice-program

Thank you.

[pheatton]

Well I have gotten my letter and car fixed already. Car drives better then it did when new, plus got a DSG service along with it for free.

[El Dobro]

I'm just waiting for the letter, which may come in February now.

[zerostudio]

Breaking News:

The estimated time for M.Us to reach the USA and be ready to install is approximately TWO WEEKS as of YESTERDAY, the 16th. The day before, the 15th, the est. wait time was four weeks.

This was told to me by Pete Nardoni, the regional case manager in my area, who is a great person to speak to. He is really on top of things and seemed to really care about everything, unlike my dealer!! He also said that at if any point the vehicle becomes unsafe to drive, VWoA will make arrangements to get a loaner or rental, no questions asked.

People in IL/Chicago who are having problems should contact VW Cust. Care and ask to be connected with Pete Nardoni.

PETE NARDONI: Is a complete idiot (nicest thing I can say) in my experience. On other matters but juts wanted to share this as he has made my life a nightmare on 2 vehicles in a row.

[ManTech]

PETE NARDONI: Is a complete idiot (nicest thing I can say) in my experience. On other matters but juts wanted to share this as he has made my life a nightmare on 2 vehicles in a row.

Wow, it appears things haven't changed too much.

[El Dobro]

PETE NARDONI: Is a complete idiot (nicest thing I can say) in my experience. On other matters but juts wanted to share this as he has made my life a nightmare on 2 vehicles in a row.

Is he a QTM?

[eurotuned00]

My 07 A3 isnt covered under the 100k warrenty

[VWRedux]

My 07 A3 isnt covered under the 100k warrenty

Why not? Did they tell you this verbally? Get it in writing and ask for the reason!

[bob21115]

Well I have gotten my letter and car fixed already. Car drives better then it did when new, plus got a DSG service along with it for free.

Did they offer the DSG Service when they did the repair or did they have to do the service as part of the repair?

The reason for the question is, I just bought a used 08 .:R32 and the part has been ordered for the DSG repair. The car has 39000 and is almost ready for the 40000 DSG service. VW service locally said if they do both at the same time I will save about $80 on the $316.00 service.

[El Dobro]

Did they offer the DSG Service when they did the repair or did they have to do the service as part of the repair?

The reason for the question is, I just bought a used 08 .:R32 and the part has been ordered for the DSG repair. The car has 39000 and is almost ready for the 40000 DSG service. VW service locally said if they do both at the same time I will save about $80 on the $316.00 service.

Did you recieve a letter from VW about the MU change?

[VWRedux]

It appears the DSG's are starting to act up again.

[El Dobro]

It appears the DSG's are starting to act up again.

Again? When did they stop?

[ohmygosch]

My 07 A3 isnt covered under the 100k warrenty

Mine isn't either! I just called Audi Customer Care and my VIN isn't in the range recalled. I have an early build '07, so that's probably why. I think my transmission is showing signs of impending doom and I am just outside the warranty! ugh...

[ManTech]

Mine isn't either! I just called Audi Customer Care and my VIN isn't in the range recalled. I have an early build '07, so that's probably why. I think my transmission is showing signs of impending doom and I am just outside the warranty! ugh...

Start sceaming! Call VW CC and go bannanas

[El Dobro]

The only way I started getting everybody fired up was when I started writing VAG in Germany.

[VWRedux]

Again? When did they stop?

Start sceaming! Call VW CC and go bannanas

Absolutely!

The only way I started getting everybody fired up was when I started writing VAG in Germany.

So sad this all is...

[VWRedux]

Mine isn't either! I just called Audi Customer Care and my VIN isn't in the range recalled. I have an early build '07, so that's probably why. I think my transmission is showing signs of impending doom and I am just outside the warranty! ugh...

So how did this all turn out?

[zlodziej]

so today in a McD's parking lot I almost hit another car: revs went up while breaking, car was jerking and only then it finally come to the full stop.

went to my favorite forum to see if anybody has the same issue - WOW! Recall

my car is '07 gti, that was made on 11/06....

gonna call VWofA today and check it out