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    Thread: Volkswagen of America Announces Extensive DSG Customer Service Program

    1. Member
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      07-12-2010 01:45 AM #246
      Quote Originally Posted by ae86kaizoku View Post
      Just bought an '07 DSG GTI with 39k on the clock, and before I bought it I had the previous owner take it in for the 40k service.

      The service manager told him that VW USA would be expanding the DSG recall to include the VIN on the car, would replace the MU, and to hold off on doing the 40k DSG service until the recall expansion was issued because then the dealership would have to do the service anyway.

      Don't know whether or not to believe him, because my VIN isn't covered under the current recall when I plug it into the VW website.
      I have the letters from VW and my car still does not come up on VW's website, so I wouldn't go by that.

    2. Member VWRedux's Avatar
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      08-08-2010 10:00 AM #247
      VWoA recently sent us the letters on a car they took back! However, when I called to straighten it all out, VWCS couldn't find us, nor the car... they said the car's VIN didn't exist, and couldn't figure it out.....

      X-FILES
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    3. n00b DankCIA's Avatar
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      09-03-2010 01:19 PM #248
      Just call or email vw customer care. My VIN isn't included on the list posted on the other page, but customer care confirmed I was scheduled to get my mechatronic unit replaced and the letter would be coming soon.

      Not sure how much I believe that since the original letter I received was to inform me of the diagnostic tool they would have ready in 'early spring 2010'

    4. Member
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      09-04-2010 08:14 PM #249
      The Mummy doesn't drag his feet as much as VW does.

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      09-23-2010 08:41 AM #250
      so, i bought my wolfsburg in november 2008, new, and I just got my DSG letter. just an FYI.

    6. Member
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      09-27-2010 08:43 PM #251
      I was out at the dealer today over some problems and while I was there, I asked what the latest was on the MU campaign that started in June. They told me it was already performed on my car in 2008.

    7. 10-01-2010 07:12 PM #252
      The top of the thread says something about what to do if you have a 2006 but I've searched through the thread and I don't see much hope.

      I have a 2006 Audi A3 with the "DSG Flashing PRNDS of death" problem. While driving the indicator will start flashing and it will be stuck in a gear. It does not correct itself until I turn the car off and start it back up. I've started putting it in neutral while rolling down the road and restarting the car. It has 97k miles.

      I took it to the dealer but they want me to pay for 3 hours of digging into the transmission just to diagnose the problem. However I'll take it to an independent Audi mechanic I use rather than paying the dealer.

      Can anyone tell me for sure what will need to be done? If it's the temp sensor is it possibly a DIY job?

      Anybody have guidance on how to raise the issue so that Audi takes care of it?

      Thanks for any help. This forum was awesome 10 years ago when I bought a new Passat, lowered it, chipped it, etc.

    8. Member
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      10-01-2010 08:53 PM #253
      In my case, I had to keep going around the dealers and VWoA and wrote letters to VAG. That was the only way to get any action.

    9. 10-17-2010 08:13 AM #254
      Could someone help me with the technical details of what might need to be repaired on my car? I'm assuming that Audi will not stand behind my problem, even though it is a safety issue, and is the same problem that they have acknowledged is a problem in cars just a few months newer than mine. Which also means I've probably bought my last Audi/VW. Anyway enough ranting, on to my question...

      Can someone tell me what could be fixed to repair the flashing PRNDS problem? I would like to bring some type of information to my independent Audi mechanic. I would prefer not to work with the dealer.

      I have seen posts about a temp sensor or mechatronics unit. Any idea if it is one of these? If so can you point me to part numbers?

      Thanks for any advice.

    10. Member
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      10-17-2010 03:32 PM #255
      IIRC, the latest repair for the sensor is to reprogram the system to ignore it.

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      10-18-2010 12:38 PM #256
      Quote Originally Posted by El Dobro View Post
      IIRC, the latest repair for the sensor is to reprogram the system to ignore it.
      Hence, the service advisory to flash every car's DSG software if they come in for service, whether it is needed or not. For the Audi A3, it would have removed the gear indicator in Auto or Sport mode. So I declined given it did not affect the 2006 cars.

    12. Member
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      10-18-2010 07:36 PM #257
      None of my paperwork shows that a reflash has ever been done on my car. I imagine it would have to be on there for the dealer to get paid from VW for warranty repair.

    13. Member ManTech's Avatar
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      11-03-2010 05:03 PM #258
      The press release link doesn't appear to work. Has the offer been withdrawn or did VWoA take down the site?

    14. Member
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      11-03-2010 09:09 PM #259
      Quote Originally Posted by ManTech View Post
      The press release link doesn't appear to work. Has the offer been withdrawn or did VWoA take down the site?
      Which post is the link at?

    15. Member ManTech's Avatar
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      11-05-2010 10:25 AM #260
      Quote Originally Posted by El Dobro View Post
      Which post is the link at?
      The very first.

    16. Member
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      11-05-2010 07:42 PM #261
      Quote Originally Posted by ManTech View Post
      The very first.
      I believe this is what the original link was.
      http://media.vw.com/press_releases/v...ervice-program

    17. Member ManTech's Avatar
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      11-15-2010 08:44 AM #262
      Quote Originally Posted by El Dobro View Post
      I believe this is what the original link was.
      http://media.vw.com/press_releases/v...ervice-program
      Thank you.

    18. Member pheatton's Avatar
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      11-18-2010 12:53 PM #263
      Well I have gotten my letter and car fixed already. Car drives better then it did when new, plus got a DSG service along with it for free.

    19. Member
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      11-20-2010 02:03 PM #264
      I'm just waiting for the letter, which may come in February now.

    20. 11-25-2010 10:29 PM #265
      Quote Originally Posted by windycityvdub View Post
      Breaking News:

      The estimated time for M.Us to reach the USA and be ready to install is approximately TWO WEEKS as of YESTERDAY, the 16th. The day before, the 15th, the est. wait time was four weeks.

      This was told to me by Pete Nardoni, the regional case manager in my area, who is a great person to speak to. He is really on top of things and seemed to really care about everything, unlike my dealer!! He also said that at if any point the vehicle becomes unsafe to drive, VWoA will make arrangements to get a loaner or rental, no questions asked.

      People in IL/Chicago who are having problems should contact VW Cust. Care and ask to be connected with Pete Nardoni.

      PETE NARDONI: Is a complete idiot (nicest thing I can say) in my experience. On other matters but juts wanted to share this as he has made my life a nightmare on 2 vehicles in a row.

    21. Member ManTech's Avatar
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      11-30-2010 09:42 AM #266
      Quote Originally Posted by zerostudio View Post
      PETE NARDONI: Is a complete idiot (nicest thing I can say) in my experience. On other matters but juts wanted to share this as he has made my life a nightmare on 2 vehicles in a row.
      Wow, it appears things haven't changed too much.
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    22. Member
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      11-30-2010 09:28 PM #267
      Quote Originally Posted by zerostudio View Post
      PETE NARDONI: Is a complete idiot (nicest thing I can say) in my experience. On other matters but juts wanted to share this as he has made my life a nightmare on 2 vehicles in a row.
      Is he a QTM?

    23. Member eurotuned00's Avatar
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      12-24-2010 01:14 PM #268
      My 07 A3 isnt covered under the 100k warrenty
      Working Class Society
      Ig:@swaglessA3
      @workingclassgroup

    24. Member VWRedux's Avatar
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      02-12-2011 05:26 PM #269
      Quote Originally Posted by eurotuned00 View Post
      My 07 A3 isnt covered under the 100k warrenty
      Why not? Did they tell you this verbally? Get it in writing and ask for the reason!
      "There's nothing like a well tuned car on an open road". Paul Newman
      *The New 2011 VW Jetta... At Least You Pay Less To Get Less!*

    25. Member bob21115's Avatar
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      03-06-2011 10:07 AM #270
      Quote Originally Posted by pheatton View Post
      Well I have gotten my letter and car fixed already. Car drives better then it did when new, plus got a DSG service along with it for free.
      Did they offer the DSG Service when they did the repair or did they have to do the service as part of the repair?

      The reason for the question is, I just bought a used 08 .:R32 and the part has been ordered for the DSG repair. The car has 39000 and is almost ready for the 40000 DSG service. VW service locally said if they do both at the same time I will save about $80 on the $316.00 service.

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      03-06-2011 11:27 AM #271
      Quote Originally Posted by bob21115 View Post
      Did they offer the DSG Service when they did the repair or did they have to do the service as part of the repair?

      The reason for the question is, I just bought a used 08 .:R32 and the part has been ordered for the DSG repair. The car has 39000 and is almost ready for the 40000 DSG service. VW service locally said if they do both at the same time I will save about $80 on the $316.00 service.
      Did you recieve a letter from VW about the MU change?

    27. Member VWRedux's Avatar
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      04-02-2011 11:28 PM #272
      It appears the DSG's are starting to act up again.
      "There's nothing like a well tuned car on an open road". Paul Newman
      *The New 2011 VW Jetta... At Least You Pay Less To Get Less!*

    28. Member
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      04-03-2011 11:59 AM #273
      Quote Originally Posted by VWRedux View Post
      It appears the DSG's are starting to act up again.
      Again? When did they stop?

    29. Junior Member ohmygosch's Avatar
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      04-04-2011 09:07 AM #274
      My 07 A3 isnt covered under the 100k warrenty
      Mine isn't either! I just called Audi Customer Care and my VIN isn't in the range recalled. I have an early build '07, so that's probably why. I think my transmission is showing signs of impending doom and I am just outside the warranty! ugh...

    30. Member ManTech's Avatar
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      05-09-2011 02:05 PM #275
      Quote Originally Posted by ohmygosch View Post
      Mine isn't either! I just called Audi Customer Care and my VIN isn't in the range recalled. I have an early build '07, so that's probably why. I think my transmission is showing signs of impending doom and I am just outside the warranty! ugh...
      Start sceaming! Call VW CC and go bannanas
      Gott ist immer auf der Seite des stronest Armee. - Voltaire
      Future Golf-R Owner
      "Those who defend corruption, are often practicing corruption." VWRedux

    31. Member
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      05-09-2011 06:25 PM #276
      The only way I started getting everybody fired up was when I started writing VAG in Germany.

    32. Member VWRedux's Avatar
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      06-18-2011 09:01 PM #277
      Quote Originally Posted by El Dobro View Post
      Again? When did they stop?


      Quote Originally Posted by ManTech View Post
      Start sceaming! Call VW CC and go bannanas
      Absolutely!

      Quote Originally Posted by El Dobro View Post
      The only way I started getting everybody fired up was when I started writing VAG in Germany.
      So sad this all is...
      "There's nothing like a well tuned car on an open road". Paul Newman
      *The New 2011 VW Jetta... At Least You Pay Less To Get Less!*

    33. Member VWRedux's Avatar
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      08-21-2011 09:06 PM #278
      Quote Originally Posted by ohmygosch View Post
      Mine isn't either! I just called Audi Customer Care and my VIN isn't in the range recalled. I have an early build '07, so that's probably why. I think my transmission is showing signs of impending doom and I am just outside the warranty! ugh...
      So how did this all turn out?
      "There's nothing like a well tuned car on an open road". Paul Newman
      *The New 2011 VW Jetta... At Least You Pay Less To Get Less!*

    34. 06-13-2012 05:32 AM #279
      so today in a McD's parking lot I almost hit another car: revs went up while breaking, car was jerking and only then it finally come to the full stop.

      went to my favorite forum to see if anybody has the same issue - WOW! Recall

      my car is '07 gti, that was made on 11/06....

      gonna call VWofA today and check it out

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