Thread title incorrect. Land Rover was last followed by Suzuki. VW was almost last.
#1
http://content.usatoday.com/co...le-/1
This survey reviews reliability after 3 years of ownership. The list reads like usual suspects, from beginning to end. Ford's 3 brands all ranked highly, as did GM's Cadillac and Buick brands (2 out of 4 ain't bad). Hyundai was also singled out for high marks.Here are the most reliable vehicles by segment:
Subcompact: Honda Fit
Compact car: Toyota Prius
Compact sporty car: Mazda MX-5 Miata
Midsize sporty car: Chevrolet Monte Carlo
Midsize car: Buick LaCrosse
Large car: Mercury Montego
Compact premium sporty car: BMW Z4
Entry premium vehicle: Lincoln MKZ
Midsize premium car: Audi A6
Large premium car: Cadillac DTS
Premium sporty car: Mercedes-Benz SL Class
Compact multi-activity vehicle: Honda CR-V
Midsize multi-activity vehicle: Toyota Highlander
Large multi-activity vehicle: Toyota Sequoia
Large pickup: Toyota Tundra
Midsize pickup: Honda Ridgeline
Midsize van: Ford Freestar
Midsize premium multi-activity vehicle: Lexus GX 470
Large premium multi-activity vehicle: Lincoln Mark LT
Modified by whitejeep1989 at 4:27 AM 3-18-2010
#2
Thread title incorrect. Land Rover was last followed by Suzuki. VW was almost last.
TCL3.0 compliance status: Pending QA
#3
That doesn't surprise me at all - I've had my VW for 3.5 years, and even my excel spreadsheet has lost count of all the repairs I've had done
#4
Quote, originally posted by whitejeep1989 » Midsize sporty car: Chevrolet Monte Carlo
Premium sporty car: Mercedes-Benz SL Class]
Consumer Reports disagrees with MB being reliable. They just said that GLK is the first MB in recent years that is reliable. And Monte Carlo?
#5
Quote, originally posted by SinisterMind » And Monte Carlo? It's a dependability study, what's so hard to grasp about that?
#7
Quote » J.D. Power and Associates Reports: Despite Overall Industry Improvement in Long-Term Dependability, Some Vehicle Brands Don't Receive the Credit They're Due Japanese Models Capture Nine Segment Awards, While Domestic Models Garner Seven and European Models Earn Three; For the First Time in More than A Decade, A Domestic Model Achieves Lowest Incidence of Problems
WESTLAKE VILLAGE, Calif.: 18 March 2010 - Twenty-five of 36 vehicle brands have improved in long-term dependability in 2010, compared with their performance in 2009, continuing a steady trend of industry-wide improvement. However, for some of these brands, consumer perceptions have not kept pace with their actual performance, according to the J.D. Power and Associates 2010 U.S. Vehicle Dependability StudySM (VDS) released today.
The study, which measures problems experienced by original owners of three-year-old (2007 model year) vehicles, includes 198 different problem symptoms across all areas of the vehicle. Overall dependability is determined by the level of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher quality.
The Vehicle Dependability Study is used extensively by vehicle manufacturers worldwide to help design and build better vehicles-which typically translates to higher resale values-and by consumers to help them make more-informed choices for both new- and used- vehicle purchases. According to J.D. Power and Associates, among new-vehicle shoppers, perception of quality and dependability is the most influential factor in their decision to purchase a specific vehicle model.
The study finds that several brands that perform well in long-term dependability in 2010 are avoided at relatively high rates due to consumer concerns about dependability.1 Among brands included in VDS, Cadillac, Ford, Hyundai, Lincoln and Mercury have the greatest lags between dependability performance and consumer perception.
"Producing vehicles with world-class quality is just part of the battle for automakers; convincing consumers to believe in their quality is equally as important," said David Sargent, vice president of global vehicle research at J.D. Power and Associates. "It takes considerable time to positively change consumer perceptions of quality and dependability-sometimes a decade or more-so it is vital for manufacturers to continually improve quality and also to convince consumers of these gains."
According to Sargent, approaches that can help reinforce perceptions of high quality in consumers' minds include: providing extended warranties, which demonstrates a brand's faith in its products; incorporating features, materials and finishes in vehicles that have a rich feel; and ensuring that new models launch with better quality than their predecessors. In addition, automakers need to increase communication efforts about their high quality and dependability through social media channels such as blogs, Facebook and Twitter, as well as through traditional channels.
Toyota continues to perform well in long-term dependability and garners four segment awards-more than any other nameplate in 2010-for the Highlander, Prius, Sequoia and Tundra. Honda receives three segment awards for the CR-V, Fit and Ridgeline. Lincoln captures two awards for the Mark LT and MKZ. In addition, Audi, BMW, Buick, Cadillac, Chevrolet, Ford, Lexus, Mazda, Mercedes-Benz and Mercury each receive a model segment award.
Porsche leads the overall nameplate rankings in 2010, which is consistent with its performance in the J.D. Power and Associates 2007 Initial Quality Study,SM which measures new-vehicle quality at 90 days of ownership. Lincoln improves by six rank positions from 2009 to follow Porsche in the nameplate rankings. Rounding out the top five nameplates are Buick, Lexus and Mercury. In addition, seven of the 10 models with the lowest incidence of problems in the industry are from Ford and General Motors, including the 2007 model-year Buick Lacrosse, Buick Lucerne, Cadillac DTS, Ford Five Hundred, Lincoln MKZ, Mercury Milan, and Mercury Montego. The Cadillac DTS has the fewest problems in the industry, with just 76 problems per 100 vehicles. This marks the first time in more than a decade that a model from a domestic automaker has achieved the lowest PP100 score in the Vehicle Dependability Study.
Overall vehicle dependability has improved by 7 percent in 2010 to an average of 155 PP100, compared with 167 PP100 in 20092-a rate that is consistent with historical industry gains. In addition to the improvement in overall dependability, the rate of component replacement has also been reduced from 2009. Approximately 65 percent of owners indicate they replaced a vehicle component in 2010, compared with 68 percent in 2009.
"The improvements in long-term dependability and component replacement rates are good news for both consumers and manufacturers," said Sargent. "Manufacturers benefit from lower warranty expenses, while consumers incur lower maintenance and repair costs, as well as less inconvenience."
The study also finds that long-term dependability has a significant positive effect on repurchase intent. Among owners who say they did not experience problems with their vehicle, 43 percent indicate they "definitely will" repurchase their current brand. This figure declines to 28 percent among owners who say they experienced at least one problem with their vehicle.
The 2010 Vehicle Dependability Study is based on responses from more than 52,000 original owners of 2007 model-year vehicles. The study was fielded between October and December 2009.
Find more detailed findings on vehicle dependability as well as model photos and specs by reading an article and reviewing brand and segment dependability ratings at JDPower.com.
Originally Posted by alleghenyman
#8
Quote, originally posted by SinisterMind » Consumer Reports disagrees with MB being reliable. They just said that GLK is the first MB in recent years that is reliable. And Monte Carlo?
The Monte Carlo is essentially the same car as the Buick LaCrosse, which they ranked as most dependable in the mid-sized category. What is not to believe.
#9
Hmm … VDub still has a lot of work to do. It looks like it’s more than a “Perception” problem when it comes to quality.
#10
I have owned a Mk.3 GTI and a Mk.4 Jetta GLS VR6. Despite the questionable quality of interior materials, seat frames, sunroof and power window mechanisms, I have never owned cars that were more fun to drive. Sometimes love makes you overlook flaws.
Quote, originally posted by CruznMalibu » Hmm … VDub still has a lot of work to do. It looks like it’s more than a “Perception” problem when it comes to quality.
#11
I suppose the Ford Freestar won't be on that list for 2011.
#12
Quote, originally posted by Rabbit5GTI » That doesn't surprise me at all - I've had my VW for 3.5 years, and even my excel spreadsheet has lost count of all the repairs I've had done More than 65536 repairs? Wow. That must be a new world record.
#13
We're coming up on three years in our 07 VW Rabbit and the car has been damn near flawless.
#14
Honda Fit
█ ♣ █ + ███ | Sunlight on chrome, the blur of the landscape... every nerve aware
#15
Not a surprise that VW would be near the bottom - they were 4th from last in the 07 IQS survey, above (in order) LR, Mazda, Hummer, & Jeep.Interestingly enough, JDP does count "The Driving Experience" as one of the factors. Evidently the "driving experience" isn't good enough to outweigh the "ownership experience".
#16
How many problems did VW have on last year's results?
#17
Quote, originally posted by 6cylVWguy » How many problems did VW have on last year's results?
In '09 the Rabbit/Jetta was more reliable than the Honda Civic.And didn't we have a thread about how in the last year the most reliable brands have been Ford, Honda and...
VW?
#18
Ah yes, the usual "I didn't like the cupholder placement" JD Power survey. Completely meaningless in real life.Consumer Reports shows VW models are about average nowadays. Definitely not tops but not Land Rover level.
#19
Quote, originally posted by big bentley » More than 65536 repairs? Wow. That must be a new world record.
Yup.
Whitejeep said it best - love does make you overlook the flaws. As much as I complain, I still love driving it.
#20
Quote, originally posted by classicjetta » Ah yes, the usual "I didn't like the cupholder placement" JD Power survey. Completely meaningless in real life. Consumer Reports shows VW models are about average nowadays. Definitely not tops but not Land Rover level.
I think the dependability survey actually looks at how durable the car is after 3 years of ownership. This is not their "satisfaction" survey, which looks at things like cupholder placement. The dependability survey is probably the most valuable survey for gauging real world reliability, which Power puts out.
#21
Quote, originally posted by 6cylVWguy » How many problems did VW have on last year's results? On the IQS? 112 - placing VW 4 slots below "industry average" - a vast improvement, largely due to the CC, GTI, & Touareg.
FWIW, VW's 07 number was 160.
#22
JD Power has their collective heads up there hind ends. Brake dust on wheels is counted as hit on reliabilityFor dependability still think Consumer Reports has best data although their reviews on cars generally suck.
Modified by Bustov at 6:07 AM 3-18-2010
#23
Quote, originally posted by classicjetta » Ah yes, the usual "I didn't like the cupholder placement" JD Power survey. Completely meaningless in real life. Consumer Reports shows VW models are about average nowadays. Definitely not tops but not Land Rover level.
Nope. That's the "APEAL" study. The CC & Tiguan were tops in their catagories for 09.
#24
Quote, originally posted by 6cylVWguy » How many problems did VW have on last year's results?
I'd like to see some of the earlier (1980-2000) charts, if someone can find those. I thought I remembered some brands were in the 400's (problems/100 vehicles).
#25
Quote, originally posted by whitejeep1989 » I think the dependability survey actually looks at how durable the car is after 3 years of ownership. This is not their "satisfaction" survey, which looks at things like cupholder placement. The dependability survey is probably the most valuable survey for gauging real world reliability, which Power puts out.
"Durable" is a stretch.
It counts how many repair issues (problems) are tallied out of 100 cars.
And FYI, a sqeaky sunroof has the same weight as the engine falling out of the car. So take it as you will.
#26
Quote, originally posted by Bustov » JD Power has their collective heads up there hind ends. Brake dust on wheels is counted as hit on reliability
Modified by Bustov at 6:07 AM 3-18-2010Yea CR actually does some statistical work on their survey. Engine problems are weighted much higher than radio problems for example.
#27
Clearly, we now know where all the VW haters fired by Consumer Reports have now landed.
#28
Quote, originally posted by Shomegrown » "Durable" is a stretch.
It counts how many repair issues (problems) are tallied out of 100 cars.
And FYI, a sqeaky sunroof has the same weight as the engine falling out of the car. So take it as you will.
HOW DARE YOU QUESTION JD POWER. THEIR STUDIES = THE WAY, THE TRUTH, & THE LIGHT.
#29
Quote, originally posted by classicjetta » Yea CR actually does some statistical work on their survey. Engine problems are weighted much higher than radio problems for example.
LOL at that one... esp after CR went ahead & published a "report" for the Honda Fit survey results fiasco.
And to the other posters - no, "brake dust" isn't a reliability question, nor does "any" problem = any "other" problem - the JDP IQS weights hard (mechanical) issues and soft issues differently, so a dislike won't sink a score.
Modified by 2VWatatime at 6:26 AM 3-18-2010
#30
It's crazy how reliable cars are getting. This is what I love about JD Power. You can take their numbers in context. Here are some older charts:
#31
Quote, originally posted by Swallow Doretti » soooooo......I guess Toyota will be dropping a few notches??????
Larry
VRSociety #69
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Once, I thought I was wrong, but I was mistaken.
#33
good showing for Saab. F the haters!
What I do for a living? This is a small part of it www.lehmanvolvo.blogspot.com
#34
Saab is more reliable than your average European brand.
#35
Quote, originally posted by HaterSlayer » It's crazy how reliable cars are getting. This is what I love about JD Power. You can take their numbers in context. Here are some older charts:
Thanks
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