My dealer doesn't know about this yet. But they said "then again you always know alot of stuff before we do" lol
And what's this list of 12 things to make the car run efficiently? I need to do these.
I have a very similar problem and is still in the process of being fixed.
I drive a '08 GTI with an FSI engine @ 70k miles.
Friday morning my CEL came on and I took it to the dealer. Told me it was my HPFP so they replaced it for $220. Five hours later my CEL comes on and my car wouldn't accelerate well at all in gears 4/5/6. I took it back to the dealer and they said it was my camshaft and could cost up to $2200.
I have gotten every service done at the dealer and follow their recommended service plan, because of this the guys at my dealership said they would call VoA and see if I can get assistance since I'm 10k out of warranty. They got back to me with a price (not sure of the final yet) under $650 which also includes my 70k service ($129).
Today I get a call that when replacing the camshaft they had a bolt seize on them and now need to replace something else.
This post by MOMO is making me think I need to call VoA and see what more can be done? I have been completely unaware this was such a huge problem. Apartment life has cause me to lose almost all ability, and therefore interest, in doing the work myself. Can anyone recommend what my next step should be?
Last edited by jukinjmadden; 02-09-2011 at 07:56 PM.
Did the dealership explain why they replaced just the fuel pump when the cam was really destroyed?
If you're out of warranty but have documentation of all service done to your car, including oil changes you did yourself, and you are patient, organized and persistent and able to write coherently without ranting, you should be able to get significant relief from VWoA. From what I have seen and heard the first response is usually "no", which becomes a voucher worth $1,000 toward the purchase of a new VW, which then escalates to an offer, some haggling and signatures on paper. The paper part may include a confidentiality agreement.
I'm curious to see whether they will compensate owners who reached such an agreement with them prior to the recall (assuming it happens) that called for some split of the costs.
Had to replace the Cam Follower in my '06 GLI. SUCKS! $2200 bucks SUCKS! I just found your thread on this a few weeks ago and have been reading a few things on the TSB and Extension of Warranty. My dealer told me in December that the issue was , at this point, a TSB and that it should turn into an Extension of Warranty. Also, a representative at corporate told me the same thing. I think it is a shame that they don't cover this. Any news in February that this has turned over to an Extension of Warranty? I've been sent stuff in the mail on everything from a VW credit card, VW insurance, and coupons for oil changes but nothing on the Follower issue. Any new thoughts?
I have an update to my issue.
Yesterday I called VoA after reading they might be able to help. They have been very generous and are comping my entire bill for the camshaft replacement (both of them since they had the bolt seize on the install).
My situation might be different than others. I have gotten every service done at the same dealership and been pretty precise with them. I don't have any modification to my car. Once again its an '08 gti w/ 70k miles on it.
I did ask my caseworker a couple of questions which i'll post maybe they will help others:
1) Are you aware of the amount of issues and similar cases because of the cam follower on this engine? There are facebook groups, multiple forums, and hundreds of people that have had the same thing happen. This is a $50 dollar part that can lead to over $2000 in repairs
answer - They are aware of the online forums and facebook groups. I was told that each issue reported to them is treated on an individual basis and decisions will have different results. My caseworker was unaware if there is any warranty/recall/etc in the works but states aslong as they have worked for VW they feel VW has been very proactive to any major issues.
2) Has there been any consideration to adding a cam follower replacement into the maint. schedule that you guys recommend? Say every 30k this gets done? (This is what I will be doing even if I have to shell out a couple hundred for it to be done).
answer - They haven't had enough issues to feel that the part can go at a certain time in order to put it on a regular maint. schedule (This is not word for word)
All I can say is if this is happening to you and you have a good service history, call VoA! The worst they can do is tell you no, but they can help a great deal. Also, be respectful..the people you talk to had nothing to do with engineering these cam followers. They tell you that your case will be resolved within 2 days, and it was.
Thanks to all of you for the information that has been posted. Hopefully in the near future VW will find a way to compensate those who haven't been as lucky as me.
The HPFP/Cam issue is currently under debate whether it happens or not. If its happens it will be a warranty extension and not a recall.
The only recall VW has recently released is for the B6 Passat/CC for steering lock module.
Last edited by Boosted2003!; 02-12-2011 at 08:45 PM.
I called one of the local dealers today to get a feel for how they handle cam follower concerns. The service manager said if it is under warranty they will make repairs. But no inspection, it has to show a problem before they look at it. Didn't have any knowledge of any plan for an extended warranty.
I'm going to inspect mine now. 2008 Passat 50k miles+/ -
I would suggest finding a different dealer. If you have evidence of a failure and ask them about it many will act on it. Some might charge you a fee for diagnosis if they find no problem. If they do find a problem there is no fee for the diagnosis and the fix is covered under warranty. It varies by dealer how they handle it. But if you can show that the conditions of this TSB are met, then they should act on it. If they don't, I would find a different dealer.
This was the response i Received when I contacted VWOA online and inquired about the warranty extension campaign:
Reference # 811000505
Dear Mr. Locke:
Thank you for contacting Volkswagen! I understand you have experienced concerns with the camshaft in your Golf and want to know if Volkswagen is issuing a warranty extension for this concern. I appreciate the opportunity to respond.
Presently there are no open recall campaigns or warranty extension issued relating to the camshaft in your Golf. When a customer contacts the Customer CARE Center with a problem with their car it is documented for Volkswagen’s review. Information is gathered from both the dealership and the Customer CARE Center. This information is forwarded to the appropriate departments. When a repair trend is identified in a specific model, an investigation is launched in order to determine its cause. Campaigns or warranty extensions are put into effect when a repair trend for a specific part on the vehicle has been addressed.
I hope this information is helpful. Be assured I have documented your concerns for Volkswagen’s review. If a campaign is opened in the future, you will be notified by mail.
If I may be of further assistance regarding this or any other matter, please don’t hesitate to contact me again by e-mail at www.vw.com, or through our Customer CARE Center at (800) 822-8987. In addition, you will soon be receiving a Volkswagen Customer Care satisfaction survey. Please take a few moments to complete this. Your feedback is important for it will allow us to serve you more effectively in the future.
Customer CARE Advocate
So its seems the response it mixed. Either you have a good relationship with your service department, and get it fixed at a dealer level..or contact VWOA and they deny the issue.
Generally speaking, the approach you need to take that I have seen work very well is this:
1. Print out the TSB
2. Print out several threads worth of discussions from here and other forums
3. Fax / email this package in PDF format to VoA
4. Take a printed copy with you to your service advisor
I've been lucky enough to have a service advisor who will advocate on my behalf and the combined punch got me a nice warranty claim on my AC compressor when I was out of warranty already.
Volkswagen will *not* admit fault, because doing so opens them up to a ton of liability. Do not expect it, but be patient, persistent and thorough and you will get results.
Campaigns or warranty extensions are put into effect when a repair trend for a specific part on the vehicle has been addressed.
I wonder at what point they will see the trend?
For clarification, what is the power-train warranty on an 06 GTI? Is it 4/50, or 5/60? And calculated from in-service date? How do you determine?
I'm at 53,100 and trying to determine if its worth it to take it to the dealer and have them check it out. I've got P2293 code twice in 1.5 months. Inspected follower, looked fine but replaced anyway.
2007 Candy White/Black Passat 2.0T Wolfsburg Edition| APR Stage 2+ | APR HPFP | Forge WINtake | S3 Intercooler | B&B 3" Turbo-Back Exhaust | Dogbone Insert | FK Silverline+ Coilovers | Front Lip Spoiler/Hi-Def Sideskirts | Votex Trunk Lip Spoiler | R-Line Fog Grilles | Clear Corners | HID Kit - low beams & fogs | RCD-510 | Podi Boost gauge | R-Line Pedals | GTI Steering Wheel |