Huge thanks to Jeff for coming by to weld up my doors today!
There is a shop in COS with a pretty good turn around time. When I sent mine to them, two of the bolts broke off in the exhaust flange, and they told me it'd be cheaper to buy a new turbo, since 5 bolt flanges were not common anymore.
Forgot the name - hit up greggearhead - I am sure he will know who I am talking about
Yep. Anything worth doing, is worth doing right. Besides, no way in hell would it pass emissions blowing smoke.
I'm going to ship the turbo to Precision Turbo upon the recommendation of a good friend and coworker who knows a thing or two about turbos (Bill Willoughby, formerly of PFI Speed who ran a 10.63 at 135 at Bandimere with a street legal 1992 Civic hatch turbo in 2004).
I disassembled it today and took a look at the guts. There was a bit of oil coke buildup behind the hot side wheel shroud. I cleaned it up a bit. Also looked at the compressor side, and saw a little scoring where the thrust collar was rubbing against the back plate. Hopefully neither of those things prevent it from being rebuildable.
No progress on the car this weekend. Had a lot of other stuff going on. Performed a frame notch on a mk6 Golf TDI, shaved some mk4 fenders, welded up an autotech aluminum strut bar, welded on a TIAL blow off valve for white wide, and welded a radiator cap onto an aluminum expansion tank for a friends 240z. Not to mention a quick valet job Friday night and a 6 hour stint playing bicycle mechanic today at the old bicycle shop service department I used to run.
So much for a weekend, back to playing sparky this week.
Anxiously awaiting a call from Precision Turbo about my center section.
I am currently less than impressed with the communication from Precision Turbo.
I contacted them on 4/30/12 via email to see if they repaired standard shaft Turbonetics turbos.
I was told that yes they do, and I needed to call them for an RGA number; which I did. I sent them the turbo with the RGA number on 5/2. It was received by them on 5/7. I expected to wait a little while before being contacted by them as indicated in their previous correspondence. On 5/14 I sent an email to them asking if they had an opportunity to look at my turbo. I did not receive a response. I called today to ask again what was going on. First they couldn't find my RGA number (which they issued to me) or any record under my name; second I was told that I needed to submit an RGA form which was available on their website otherwise my turbo would just sit and collect dust at their shop.
Effing brilliant communication. I was told to get an RGA #, I was told where to send it, but never told about the RGA form until now. It took multiple emails and phone calls with 3 different people before I got a somewhat straight answer.
Just a little frustrated right now. Sorry for the rant. Still crossing my fingers that it is rebuildable.
I am done with Precision. I have requested that they return my turbo at their earliest convenience.
This was my last email to them and their response (in bold). Maybe I am old fashioned, but this is a business correspondence and there should be a little more formality to it than simply a one line response. I have worked in customer service in the past and this is beyond a joke. I understand I may have not included the complete detailed information they needed to perform any work, but seeing as that information was not requested initially, I feel that the blame is NOT all mine.
From: Johanna Justine
To: Jeff Stone
Sent: Monday, May 21, 2012 12:57 PM
Subject: Re: [Precision Turbo Contact Form]: General Questions
We would have responded if we knew where it came from...the # on the label was a fax #......thanks
On Mon, May 21, 2012 at 1:31 PM, Jeff Stone wrote:
I just got off the phone with Pete after calling to check on the center section I sent you to inspect and advise about rebuilding. He indicated I need to send in the attached RGA form otherwise my turbo will just sit at your shop.
I had emailed Justin last week about my turbo and received no response (message text below). I would have appreciated a response at that time indicating that you did not have the proper paperwork to proceed.
When I originally contacted you about rebuilding the turbo, I was told to call and get an RGA number and to send it in which I did; I was not told about completing and submitting the form attached. Please contact me when you have a chance to inspect the turbo and let me know if it is rebuildable, and if so what that service would cost.
Please contact me if there are any questions or if I have somehow missed any other forms or paperwork you require.
*cell phone number deleted for privacy*