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    Thread: Concern about 2012 Tiguan auto transmission

    1. Member ryan mills's Avatar
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      02-09-2012 10:33 PM #51
      Yup. I guess the more people making noise, the better. I still hate my wife's Tiguan for the transmission alone. This is my 23rd or so VW, and this is really the only one both my wife and I have been disappointed in. Cars should get better as they progress, not worse. I would love to get my 2009 back.

    2. n00b
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      02-10-2012 09:11 AM #52
      Quote Originally Posted by TIGSEL View Post
      I just don't understand why are you trying to prove something that you have no direct knowledge of especially if it's incorrect. You keep quoting some online magazine which vaguely stated something about transmission which by the way did not even know that SEL's have a sport suspension and blamed firm ride on wheels alone. Do you really think that this poor Joe Blow (who hopefully has a degree in journalism) knows anything about transmissions? I really wish that some people here would get their info checked and double checked before posting and confusing the heck out of other forum members.
      Okay... not trying to be right or get the last word or anything like that. YOU WIN!!!!

      Can you tell me if your transmission has adapted to your driving yet???? Is your Tiguan lugging or short-shifting into the highest possible gear or have you trained it??????

    3. n00b
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      02-10-2012 11:31 AM #53
      This information is from www.vw.com 2012 VW Tiguan Press Kit
      Mark Gillies Manager, Product & Technology
      703-364-7104

      Corey Proffitt
      Product Communications Specialist
      703-364-7672

      Engine and Transmission
      The 2012 Tiguan comes with the soul of the iconic Volkswagen GTI—the award-winning 2.0-liter TSI® turbocharged four-cylinder engine. This technically-sophisticated powerplant features double overhead camshafts, four valves per cylinder, direct fuel injection, and variable intake timing. Turbocharged and intercooled, the compact, in-line 1984cc four-cylinder produces an impressive 200 horsepower and 207 lb-ft. from just 1700 rpm.

      As in the GTI, the 2.0T is mated to a precise-shifting six-speed manual transmission, which is standard on the Tiguan S model. The rest of the Tiguan line-up comes standard with a six-speed automatic with Tiptronic® manual shifting, Sport mode, and Dynamic Shift Program (DSP).

      To support its far-reaching ‘Think Blue’ initiative, Volkswagen engineers have optimized the new 2012 Tiguan to give worthwhile fuel economy improvements.

      Changes to the six-speed automatic transmission include the addition of a second overdrive gear to reduce engine revs at cruising speeds. The transmission in non-Sport mode now shifts at slightly lower revs, making greater use of the turbo engine’s considerable torque. And the idle speed of the 2.0T engine has also been lowered to 600 rpm. Doing this has achieved an improvement in EPA-estimated highway economy from 25 mpg to 27 mpg.

      To provide added traction for the 2012 Tiguan, Volkswagen’s 4Motion all-wheel drive system is offered on all models. The electro-hydraulic system delivers drive to all four wheels without any buttons to press or levers to pull. A Haldex® center differential can continuously vary the driveforce between the front and rear axles, depending on the traction available.

      In most driving conditions, 90 percent of the drive goes to the front wheels, which saves fuel. But when accelerating hard from standstill, for example, front-wheel slip is controlled by the Haldex® coupling’s ability to progressively direct nearly 100 percent of the drive torque to the rear wheels.

      The 4Motion system also offers a high standard of active safety, providing sure-footed traction over virtually all surfaces—that rough road to the lake or a snow-covered driveway in winter—as well as optimum straight-line stability, even in crosswinds.

    4. 02-10-2012 12:49 PM #54
      I don't have one yet, but will be replacing my A4 Avant with one later this year, so I've been trolling the boards to get informed.

      I understand that people may not like the current state of the transmission. What I don't understand, however, is the insistence on complaining for a re-programming, as if it were a mistake. The transmission works this way ON PURPOSE. They changed the gearing to make both 5th and 6th overdrive gears. They also revised the stock shift points and idle speed. This is to bump up the fuel mileage by an estimated 2mpg across the board.

      Now you may not like it, but VW is not going to say, "well, some people think it is noisy, so we are going to replace the gearing and revise the programming to give worse fuel mileage." No amount of complaints or letters or emails to customer service is going to do this. Like it or not, it's how it is.

    5. 02-10-2012 01:33 PM #55
      Quote Originally Posted by Plasticar View Post
      I don't have one yet, but will be replacing my A4 Avant with one later this year, so I've been trolling the boards to get informed.

      I understand that people may not like the current state of the transmission. What I don't understand, however, is the insistence on complaining for a re-programming, as if it were a mistake. The transmission works this way ON PURPOSE. They changed the gearing to make both 5th and 6th overdrive gears. They also revised the stock shift points and idle speed. This is to bump up the fuel mileage by an estimated 2mpg across the board.

      Now you may not like it, but VW is not going to say, "well, some people think it is noisy, so we are going to replace the gearing and revise the programming to give worse fuel mileage." No amount of complaints or letters or emails to customer service is going to do this. Like it or not, it's how it is.
      I hear you but I'm not 100% sure I agree. Sometimes perception is reality. If this create doubts regarding the performance and durability of the tranny along with a feeling of discomfort while driving the car, it could affect sales and the perception of the brand. If VW takes too many black eyes, there is an incentive to correct the problem.

      The real reason I have doubts that the situation will be addressed is the vehicle emmisions and fuel mileage have already been certified using this premature shift program. Programming changes that don't affect mileage and emisions are fairly easy to make. The necessary shift point modifications may be significant enough to blow the EPA certified mileage ratings and I don't know how easy that would be without recertification at this point. There's a fairly good chance that this problem will never be addressed with the sold units or this model year so if you can't live with it, I'd suggest that you should be prepared to dump the Tiguan for something else.

    6. Member TIGSEL's Avatar
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      02-10-2012 01:46 PM #56
      Quote Originally Posted by reneestan View Post
      Okay... not trying to be right or get the last word or anything like that. YOU WIN!!!!

      Can you tell me if your transmission has adapted to your driving yet???? Is your Tiguan lugging or short-shifting into the highest possible gear or have you trained it??????
      This isn't about winning or loosing, this is about posting facts not fiction or rumors. To answer your question, yes car feels better (as per wife) since its her car. I'll be taking it to a 3 hour trip in a few weeks and will report my findings.

    7. Member vw_nc_dude's Avatar
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      02-10-2012 02:13 PM #57
      Quote Originally Posted by VR6Now View Post
      I hear you but I'm not 100% sure I agree. Sometimes perception is reality. If this create doubts regarding the performance and durability of the tranny along with a feeling of discomfort while driving the car, it could affect sales and the perception of the brand. If VW takes too many black eyes, there is an incentive to correct the problem.

      The real reason I have doubts that the situation will be addressed is the vehicle emmisions and fuel mileage have already been certified using this premature shift program. Programming changes that don't affect mileage and emisions are fairly easy to make. The necessary shift point modifications may be significant enough to blow the EPA certified mileage ratings and I don't know how easy that would be without recertification at this point. There's a fairly good chance that this problem will never be addressed with the sold units or this model year so if you can't live with it, I'd suggest that you should be prepared to dump the Tiguan for something else.
      One solution that has been suggested is to reprogram and make the S mode "less" sportier; i.e., instead of shifting around 3000 RPM, it could shift around 2000 or 2500 RPM. That would solve the certification issue since the D mode will not be affected. So anyone who is not happy about the D mode, could shift to this less sportier S mode.

    8. 02-10-2012 02:31 PM #58
      Quote Originally Posted by vw_nc_dude View Post
      One solution that has been suggested is to reprogram and make the S mode "less" sportier; i.e., instead of shifting around 3000 RPM, it could shift around 2000 or 2500 RPM. That would solve the certification issue since the D mode will not be affected. So anyone who is not happy about the D mode, could shift to this less sportier S mode.
      That would work.

    9. Member atherton213's Avatar
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      02-10-2012 11:31 PM #59
      Thought i would come over here to see if anyone else had this issue and looks like lots of people do....

      my mom just bought a 2012 tig and noticed the noise as well, she took it to the dealer who test drove it and then other ones that all did and told her it seems to be in all of them and was normal. She took it back the other day for her 90 day check up and told the svc guy about it and how it just doesnt sound right. He drove it and others and said... well they all seem to do it. They got the svc manager on the case as well, he drove my moms and others and said yeah they do it all... but this sounds pretty bad and shouldn't be happening its not acceptable in his book. The dealer and my parents have put word in to VWoA as well as it looks like a lot of you have.

      I know that just reprogramming the car to not change gears as low is a fix... but what i was then thinking is wont that throw off the MPG of the car as well... driving a car at 2-3rpm vs 1000rpm will change the MPG.... even by 1-2mpg will be different than advertised and i dont remember what car make it was but there was a huge lawsuit about a car being advertised with X mpg and getting Y mpg (worse) in which the person won.

      (edit... didnt read EVERY post here but looks like people have already talked about the mpg possible issues)
      Last edited by atherton213; 02-10-2012 at 11:37 PM.

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      02-11-2012 09:34 AM #60
      Yes it will affect mpg, but I bet if they come out with a fix, they will clearly outline that to the customer to cover their ass. And it is Honda and their civic hybrid that are headed for a class action suit on advertised mileage. But in their case it was not 1-2 mpg, but closer to 20.

    11. 02-11-2012 11:31 AM #61
      One data point:

      I have an '09 SE 4-Motion with ~55K that I've driven since new. I like the way it shifts and I've been following this thread with interest as I'm always thinking about what my next car will be.

      We recently rented a new FWD auto Tig while at our our vacation home in Florida. It had just over 1000 miles on the clock. We did ~200 miles of hwy driving as well as a ton of local errands during a 10-day stay.

      I realize the rental was not a 4-Motion, but FWIW I did not hear or feel anything significantly different or objectionable compared to my '09. I commute with mine and am generally pretty soft-footed in the interest of buying less $3.70 Premium, so perhaps mine has adapted to a conservative pattern.

      Biggest things I noticed, frankly, were the low-budget rental fleet interior and the tires that weren't as sticky as I prefer.

      j.e.b.

    12. 02-11-2012 12:44 PM #62
      Quote Originally Posted by jsjjnbrunk View Post
      One data point:

      I have an '09 SE 4-Motion with ~55K that I've driven since new. I like the way it shifts and I've been following this thread with interest as I'm always thinking about what my next car will be.

      We recently rented a new FWD auto Tig while at our our vacation home in Florida. It had just over 1000 miles on the clock. We did ~200 miles of hwy driving as well as a ton of local errands during a 10-day stay.

      j.e.b.
      I don't notice it either....unless I am cruising at the speed it lugs at.

    13. Junior Member Ween's Avatar
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      02-11-2012 12:53 PM #63
      VW is in a real pickle with this because bad word of mouth (from owners, car reviews, etc.) will kill the reputation of the Tiguan, and after talking with my service manager about bad glow plugs VW experienced a couple of years ago, it will take upwards of a year and a half to get re-certified with the EPA since this will affect emissions/environmental stuff. My guess is VW will just choose to let it ride and entice buyers with shiny new re-designed 2013 models instead.

      The noise doesn't bother me (since I've always got AC/DC blaring through the speakers), but I definitely feel the bog of the transmission going through gears 3-5 and when I'm cruising at 30-50mph. Sport mode has helped some, but doing that forces it to shift late, so you get higher RPMs (which I realize that's what it's supposed to do).

    14. 02-11-2012 12:53 PM #64
      Quote Originally Posted by shawng View Post
      Yes it will affect mpg, but I bet if they come out with a fix, they will clearly outline that to the customer to cover their ass. And it is Honda and their civic hybrid that are headed for a class action suit on advertised mileage. But in their case it was not 1-2 mpg, but closer to 20.
      A disclaimer to the customer will not absolve them of compliance to an EPA cert. No fix can be made that circumvents the vehicle emissions and mileage certification without approval. I doubt any such approval could / would be granted without re-certification.

      If they change the sport mode as a alternative, it requires no re-certification or customer CYA activity.
      Last edited by VR6Now; 02-11-2012 at 12:58 PM.

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      02-11-2012 12:56 PM #65
      you have a good point there. Interesting on how this plays out.

    16. Member TIGSEL's Avatar
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      02-11-2012 03:31 PM #66
      Well, when Audi rolled out their 8 speed auto tranny it shifted like crap too, but guess what, less than a year later Audi came up with a new software and fixed the problem. So I'd say for those who are not happy there may still be hope.

    17. 02-11-2012 04:48 PM #67
      Quote Originally Posted by VR6Now View Post
      I don't notice it either....unless I am cruising at the speed it lugs at.
      Let me put it a little differently. We drove that car almost 500 miles -- half of it around town -- so we pretty much covered the range it could be cruised at. It was not doing any booming or lugging of any kind.

      Again, it was FWD, FWTW.

      j.e.b.

    18. 02-11-2012 05:07 PM #68
      Quote Originally Posted by TIGSEL View Post
      Well, when Audi rolled out their 8 speed auto tranny it shifted like crap too, but guess what, less than a year later Audi came up with a new software and fixed the problem. So I'd say for those who are not happy there may still be hope.
      Manufacturers change engine and transmission mapping all the time and they are free to do so at will within limits.

    19. Member
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      02-12-2012 03:17 PM #69
      Quote Originally Posted by Plasticar View Post
      I don't have one yet, but will be replacing my A4 Avant with one later this year, so I've been trolling the boards to get informed.

      I understand that people may not like the current state of the transmission. What I don't understand, however, is the insistence on complaining for a re-programming, as if it were a mistake. The transmission works this way ON PURPOSE. They changed the gearing to make both 5th and 6th overdrive gears. They also revised the stock shift points and idle speed. This is to bump up the fuel mileage by an estimated 2mpg across the board.

      Now you may not like it, but VW is not going to say, "well, some people think it is noisy, so we are going to replace the gearing and revise the programming to give worse fuel mileage." No amount of complaints or letters or emails to customer service is going to do this. Like it or not, it's how it is.
      Plasticar...I disagree with your statements, here is why: The noise you hear is the engine lugging and "knocking" from detonation which could easily damage the engine.

      The torque converter in these tranny's is a "free wheeling" one which allow the rpm's to drop to idle rpm's (600), to save gas, when your foot is off the gas pedal doing 25-35mph.

      The tranny should still shift to a lower gear like 2nd or 3rd in anticipation of your foot back on the gas pedal and acceleration.

      Instead, you end up accelerating from 25-35mph in 6th gear, RPM's are too low at that point for acceleration and you get potentially damaging detonation and that's the noise everyone is hearing.

      Why don't you take a 2012 Tig out for a test drive and see for yourself...but until you have one pls save your comments...

    20. Member vw_nc_dude's Avatar
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      02-12-2012 03:33 PM #70
      Quote Originally Posted by jsjjnbrunk View Post
      Let me put it a little differently. We drove that car almost 500 miles -- half of it around town -- so we pretty much covered the range it could be cruised at. It was not doing any booming or lugging of any kind.

      Again, it was FWD, FWTW.

      j.e.b.
      Are you really sure you rented a 2012 Tiguan (the one which has the face lift and whose exterior looks different than your 2009 Tiguan)? I test-drove a 2012 Tiguan with FWD and also my wife has a 2012 Tiguan with FWD and both do the lugging.

    21. Member stainlineho's Avatar
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      02-12-2012 05:23 PM #71
      I submitted a complaint about my Tig to VW and got this response. Hopefully there is something done about this. My girlfriend doesn't really mind it but it gets on my nerves bad in city driving.

      Thank you for your e-mail in regard to the transmission of your Tiguan. I apologize for the inconvenience you have encountered, and I understand you feel a software update and tuning will remedy this concern. I appreciate the opportunity to respond.

      I have documented your concern for internal review. Software updates to vehicle components are the result of engineer testing and researching as well as catalogued and researched trends of customer concerns. I am unaware of an update for the transmission of your vehicle; however, I encourage you to contact your local VW dealership, as they would be in the best position to diagnose the concern and verify if a repair is known or update is available.

      Volkswagen has spared no amount of resources in ensuring our dealerships are the best at maintaining, diagnosing, and repairing our vehicles. If you would like to schedule an appointment and want us to verify the dealership utilizes all of the technical resources at their disposal, please respond with the date of the appointment and dealer name.

      The enjoyment you experience with your car, alongside its safety and dependability are vitally important to Volkswagen, and I look forward to ensuring this matter is handled appropriately.

      If I may be of future assistance, please know our Customer CARE Center is at your disposal Monday through Friday 8 AM to 6 PM, local time, at (800) 822-8987. You are also always welcome to e-mail us again from the “Contact Us” page on www.vw.com.

      Sincerely,



      John B.
      Customer CARE Advocate
      2012 Reef Blue Turbo Beetle - GONE

      2012 Tiguan SE - Stock

    22. 02-12-2012 06:25 PM #72
      Quote Originally Posted by vw_nc_dude View Post
      Are you really sure you rented a 2012 Tiguan (the one which has the face lift and whose exterior looks different than your 2009 Tiguan)? I test-drove a 2012 Tiguan with FWD and also my wife has a 2012 Tiguan with FWD and both do the lugging.
      Yes, I can tell the difference between an '09 and a '12.

      As I mentioned, it was a rental with just over a thousand miles when we picked it up a few weeks ago. I travel a lot for business and rent a lot of cars. I'd be awful surprised to see a year old rental car with only a thousand miles on it.

      j.e.b.

    23. 02-12-2012 06:42 PM #73
      Quote Originally Posted by bradsvw View Post
      Plasticar...I disagree with your statements, here is why: The noise you hear is the engine lugging and "knocking" from detonation which could easily damage the engine. ...

      Instead, you end up accelerating from 25-35mph in 6th gear, RPM's are too low at that point for acceleration and you get potentially damaging detonation and that's the noise everyone is hearing.

      Why don't you take a 2012 Tig out for a test drive and see for yourself...but until you have one pls save your comments...
      Detonation? ... Really?

      So that's because VW:

      1) Deliberately mapped the tranny to produce a self-destroying engine because drivers won't mind their engines blowing up as long as they get 2-3 more mpg,

      or, is it:

      2) The VW engineering and testing process isn't capable of detecting a detonating engine?


      j.e.b.

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      02-12-2012 09:00 PM #74
      Quote Originally Posted by jsjjnbrunk View Post
      Detonation? ... Really?

      So that's because VW:

      1) Deliberately mapped the tranny to produce a self-destroying engine because drivers won't mind their engines blowing up as long as they get 2-3 more mpg,

      or, is it:

      2) The VW engineering and testing process isn't capable of detecting a detonating engine?


      j.e.b.
      Are you saying that lugging the engine at low speed in 6th gear is good for it?? So maybe VW has figured out a way to retard timing enough to prevent detonation, but running the engine at 30mph in 6th can't be good for its longevity.

    25. Member vw_nc_dude's Avatar
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      02-12-2012 09:05 PM #75
      Quote Originally Posted by bradsvw View Post
      Are you saying that lugging the engine at low speed in 6th gear is good for it?? So maybe VW has figured out a way to retard timing enough to prevent detonation, but running the engine at 30mph in 6th can't be good for its longevity.
      100% agreed! I am able to drive with a manual transmission and would never put it into 6th gear at 30mph. It's definitely not good for the engine. Speaking of manual transmission, the automatic transmission of the 2012 Tiguan really encourages me to go back to manual some time soon

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