Thank you for your e-mail in regard to the transmission of your Tiguan. I apologize for the inconvenience you have encountered, and I understand you feel a software update and tuning will remedy this concern. I appreciate the opportunity to respond.
I have documented your concern for internal review. Software updates to vehicle components are the result of engineer testing and researching as well as catalogued and researched trends of customer concerns. I am unaware of an update for the transmission of your vehicle; however, I encourage you to contact your local VW dealership, as they would be in the best position to diagnose the concern and verify if a repair is known or update is available.
Volkswagen has spared no amount of resources in ensuring our dealerships are the best at maintaining, diagnosing, and repairing our vehicles. If you would like to schedule an appointment and want us to verify the dealership utilizes all of the technical resources at their disposal, please respond with the date of the appointment and dealer name.
The enjoyment you experience with your car, alongside its safety and dependability are vitally important to Volkswagen, and I look forward to ensuring this matter is handled appropriately.
If I may be of future assistance, please know our Customer CARE Center is at your disposal Monday through Friday 8 AM to 6 PM, local time, at (800) 822-8987. You are also always welcome to e-mail us again from the “Contact Us” page on www.vw.com
Customer CARE Advocate