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    Thread: Concern about 2012 Tiguan auto transmission

    1. Member
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      04-11-2012 03:47 PM #276
      Follow-up email just now sent off to VWoA CC (Matt) asking about the tranny shift update becoming available in Canada and if he could give me any info on when we in the US, would be receiving this update...

      When I know anything, I'll report in here...

    2. 04-11-2012 03:59 PM #277
      Quote Originally Posted by vw_nc_dude View Post
      Great to hear that this works out; thanks again for your feedback.

      Looks like we need to check with VW of America regarding the status of the update for US customers.
      Good luck. I'm sure it will come in no time.

      Quote Originally Posted by garethusa View Post
      awesome d960!

      it would be great to also see how this may or may not have affected your overall mgp.

      enjoy and happy driving!
      Yes I will be doing some mpg calculation but since the car is so new I have not accumulated enough data to compare against. As of now it is not of concern even if mpg suffered a bit.

    3. Member hawaiivr6's Avatar
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      04-11-2012 04:02 PM #278
      d960 how did you find out about the fix? From an Email? Did they ever issue a letter in Canada?


      I called my dealer and VW customer care and it appears that we just have to wait until we get a recall/campaign letter.

      Who ever in America gets any info, a letter, a call, or whatever, Please let everyone else know about it.


      Apparently there is know way to know until they release the letter.

    4. 04-11-2012 04:02 PM #279
      Quote Originally Posted by artronics View Post
      Bro, if you happen to read this post on Wednesday, please respond back, as I am taking mine in tomorrow.
      What did they do to it? Do you have any reference as to what fix they applied? Anything I can tell them? My west end dealership seems unaware of this fix. And I believe you are in Ajax, right?

      Thank you very much and congrats on getting it sorted out.
      I'm in Ottawa actually.

      For anyone in Ontario at least, you should call your dealer about this fix. The software update has not been issued as a TSB so if you want to get it sooner, you have to ask your dealer to call technical line of VW canada to get this update. That's how I get mine done. I would not take a "no" as an answer as this has been done in my case.

    5. 04-11-2012 04:05 PM #280
      Quote Originally Posted by hawaiivr6 View Post
      d960 how did you find out about the fix? From an Email? Did they ever issue a letter in Canada?


      I called my dealer and VW customer care and it appears that we just have to wait until we get a recall/campaign letter.

      Who ever in America gets any info, a letter, a call, or whatever, Please let everyone else know about it.


      Apparently there is know way to know until they release the letter.
      I got an email from a service manager of VW canada, the same manager another user here also contacted. You can find her contact (email/phone) a few pages back, see here:

      http://forums.vwvortex.com/showthrea...1#post76619983

    6. Member vw_nc_dude's Avatar
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      04-11-2012 04:15 PM #281
      Quote Originally Posted by d960 View Post
      I'm in Ottawa actually.

      For anyone in Ontario at least, you should call your dealer about this fix. The software update has not been issued as a TSB so if you want to get it sooner, you have to ask your dealer to call technical line of VW canada to get this update. That's how I get mine done. I would not take a "no" as an answer as this has been done in my case.
      I wonder if I should just drive across the border to get the update

    7. Member artronics's Avatar
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      04-11-2012 04:25 PM #282
      Quote Originally Posted by d960 View Post
      I'm in Ottawa actually.
      I would not take a "no" as an answer as this has been done in my case.
      Thank you so much. Sorry for the confusion, there was another user from Ajax that had a positive reply.

      I will pound them tomorrow until they get it fixed.

      Thanks a lot.

    8. Member artronics's Avatar
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      04-11-2012 04:27 PM #283
      Quote Originally Posted by vw_nc_dude View Post
      I wonder if I should just drive across the border to get the update
      It would be a fun drive from NC. Just be prepared for the show storms and the blizzards right after you cross the border in Niagara Falls.

    9. Member vw_nc_dude's Avatar
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      04-11-2012 04:30 PM #284
      Quote Originally Posted by artronics View Post
      It would be a fun drive from NC. Just be prepared for the show storms and the blizzards right after you cross the border in Niagara Falls.
      Used to live in Minnesota and Wisconsin in the past. So I will be prepared

      Please keep us informed how it goes tomorrow for you. Wondering what your feedback will be about the update.

    10. Member artronics's Avatar
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      04-11-2012 04:48 PM #285
      Quote Originally Posted by vw_nc_dude View Post
      Used to live in Minnesota and Wisconsin in the past. So I will be prepared

      Please keep us informed how it goes tomorrow for you. Wondering what your feedback will be about the update.
      Will do.

      The joke about our perpetual winter is from the movie "Canadian Bacon" with John Candy, btw.

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      04-11-2012 05:44 PM #286
      Glad I could contribute as well, despite not owning a Tiguan.

      I am taking delivery of my Highline on Saturday, just fired off an email to the dealership asking them to update the transmission software as part of the PDI.

      Will post pics and opinion of update as soon as I'm able.

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    12. Member artronics's Avatar
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      04-11-2012 09:10 PM #287
      When I got mine, they had a reflex silver on the lot and we almost went for it.
      Decided to go for the wild cherry instead, as it was the only "color" other that blue, which was too dark for our taste. The other options were white, black, grey, silver and gold.
      I would have gone for this in a heart beat:

    13. 04-12-2012 08:57 AM #288
      anyone know the wheel/ tire specs on that Yellow Tiggy? it looks mean..
      Thanks

    14. Member artronics's Avatar
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      04-12-2012 10:04 AM #289
      Quote Originally Posted by questnap View Post
      anyone know the wheel/ tire specs on that Yellow Tiggy? it looks mean..
      Thanks
      This is the original post:
      http://forums.vwvortex.com/showthrea...n-Color-Choice

      I just liked the color.


      BTW, my Tig is in the shop, getting the heater software patch, hopefully a new water pump and if they can figure it out the TRANSMISSION FIX!.
      They knew nothing of it, they suggested driving in S.
      Hopefully, they will be able to figure it out.


      @d960 Do you happen to have a bulletin number for the software fix they applied?
      Last edited by artronics; 04-12-2012 at 10:08 AM.

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      04-12-2012 10:17 AM #290
      Quote Originally Posted by artronics View Post
      This is the original post:
      http://forums.vwvortex.com/showthrea...n-Color-Choice

      I just liked the color.


      BTW, my Tig is in the shop, getting the heater software patch, hopefully a new water pump and if they can figure it out the TRANSMISSION FIX!.
      They knew nothing of it, they suggested driving in S.
      Hopefully, they will be able to figure it out.


      @d960 Do you happen to have a bulletin number for the software fix they applied?
      I wonder if my car will require the heater software update @ PDI?
      The dealerships haven't yet received the service bulletin regarding the trans update. Let them know that they must call VW Techincal for the patch.

      Oh and when I was at Downtown VW testing the Comfortline Sport, I mentioned the sluggish shifting to the salesman on the test drive, he said exactly the same thing, put it in S.

      And then said, oh you can manually shift too, it's just like a manual.
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    16. Member artronics's Avatar
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      04-12-2012 10:34 AM #291
      Quote Originally Posted by Preppy View Post
      I wonder if my car will require the heater software update @ PDI?
      The dealerships haven't yet received the service bulletin regarding the trans update. Let them know that they must call VW Techincal for the patch.

      Oh and when I was at Downtown VW testing the Comfortline Sport, I mentioned the sluggish shifting to the salesman on the test drive, he said exactly the same thing, put it in S.

      And then said, oh you can manually shift too, it's just like a manual.
      You know, I really like the car. But for 40 freakin' K it's got too many problems. Water pump, poor shifting, finicky heater... WTF If I wanted to put up with that I would have bought a Kia. NOT!!! he he he. Still, it's veedubya.
      Every time I see the ads on TV that mention the German engineering, I think of my transmission making noise. How could they release it to the world like that. No fuel savings can justify the rattling.

      Actually, I think the problem lies elsewhere. I noticed the vibration even when the car isn't under load, like decelerating from 60 Km/h. Once it gets to that rpm of around 1300, it briefly rattles and shakes. I think it may have something to do with mounts, couplings, something that resonates at about that rpm.

    17. Member vw_nc_dude's Avatar
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      04-12-2012 10:47 AM #292
      Quote Originally Posted by artronics View Post
      You know, I really like the car. But for 40 freakin' K it's got too many problems. Water pump, poor shifting, finicky heater... WTF If I wanted to put up with that I would have bought a Kia. NOT!!! he he he. Still, it's veedubya.
      Every time I see the ads on TV that mention the German engineering, I think of my transmission making noise. How could they release it to the world like that. No fuel savings can justify the rattling.

      Actually, I think the problem lies elsewhere. I noticed the vibration even when the car isn't under load, like decelerating from 60 Km/h. Once it gets to that rpm of around 1300, it briefly rattles and shakes. I think it may have something to do with mounts, couplings, something that resonates at about that rpm.
      Agreed. It's a VW and I wouldn't change with a KIA. Also agreed, we spent top $ and you expect a flawless product. But then I remember my friend who got recently into a BMW 5 series which has constantly alignment problems

      So it is not always you get what you paid for...

      Still happy at least that VW acknowledges the tranny problem. They could have totally ignored it. Let's see when we in the US get this update. Hopefully soon since other than the tranny, I really like the car a lot.

    18. 04-12-2012 10:52 AM #293
      Quote Originally Posted by artronics View Post
      This is the original post:
      http://forums.vwvortex.com/showthrea...n-Color-Choice

      I just liked the color.


      BTW, my Tig is in the shop, getting the heater software patch, hopefully a new water pump and if they can figure it out the TRANSMISSION FIX!.
      They knew nothing of it, they suggested driving in S.
      Hopefully, they will be able to figure it out.


      @d960 Do you happen to have a bulletin number for the software fix they applied?
      As mentioned, there is no bulletin issued yet. You need to ask the dealer to call VW technical line and the guys at VW will do the software update remotely through network. I was told that's how it get's done. It's very likely dealer does not have a clue about this fix but insist they call technical line.

      Day 2 after software update and still very happy. Hope this fix gets to everyone including our friends south of boarder.

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      04-12-2012 11:07 AM #294
      Quote Originally Posted by artronics View Post

      Actually, I think the problem lies elsewhere. I noticed the vibration even when the car isn't under load, like decelerating from 60 Km/h. Once it gets to that rpm of around 1300, it briefly rattles and shakes. I think it may have something to do with mounts, couplings, something that resonates at about that rpm.

      Are you sure it's a driveline issue and not a wheel balance issue?
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    20. Member artronics's Avatar
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      04-12-2012 12:17 PM #295
      Quote Originally Posted by d960 View Post
      As mentioned, there is no bulletin issued yet. You need to ask the dealer to call VW technical line and the guys at VW will do the software update remotely through network. I was told that's how it get's done. It's very likely dealer does not have a clue about this fix but insist they call technical line.

      Day 2 after software update and still very happy. Hope this fix gets to everyone including our friends south of border.
      Thank you, I will. Great to hear that it's an improvement.

    21. Member artronics's Avatar
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      04-12-2012 12:21 PM #296
      Quote Originally Posted by Preppy View Post
      Are you sure it's a driveline issue and not a wheel balance issue?
      I never said driveline, but I suspect anything that has to do with mounts, couplings, stuff that isn't rigid enough to stop the vibration. And no, out of balance wheels don't do it at a specific rpm, it's a range of speeds, usually higher, that makes an unbalanced wheel vibrate.
      My car has the exact same issue with shifting too soon, but I just noticed a few other (possibly connected) instances where the vibration seems to be present.

    22. Member artronics's Avatar
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      04-12-2012 10:09 PM #297
      Got the software update today and it feels better right away. Didn't drive it much, but I will post more tomorrow. I tried to coast at 50 Km/h and it didn't shift up right away. One interesting comment from the dealership was that the fix prevents it to shift into 6th before 80 Km/h, but I think they staggered all gears. I will post more once I get a chance to drive it.
      And they said the mileage shouldn't be affected, but that remains to be seen.

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      04-12-2012 10:11 PM #298
      Quote Originally Posted by artronics View Post
      Got the software update today and it feels better right away. Didn't drive it much, but I will post more tomorrow. I tried to coast at 50 Km/h and it didn't shift up right away. One interesting comment from the dealership was that the fix prevents it to shift into 6th before 80 Km/h, but I think they staggered all gears. I will post more once I get a chance to drive it.
      And they said the mileage shouldn't be affected, but that remains to be seen.
      Great news! Getting now impatient about when we are going to get the update here

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      04-12-2012 10:28 PM #299
      Great news!
      Update performed before delivery this weekend.
      Will post impressions Sunday.
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      04-13-2012 10:32 AM #300
      Drove it this morning and it feels right. It shifts properly, just like I would. Awesome deal. And it might have been the lighter traffic this morning, but mileage seemed better. I don't know if it's my wishful thinking, but it is possible that lugging the engine could have caused it to burn more.
      No more 6th at 50 Km/h. Woo hoo!!!

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