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    Thread: Concern about 2012 Tiguan auto transmission

    1. Member hawaiivr6's Avatar
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      09-29-2011 05:54 PM #26
      Quote Originally Posted by shawng View Post
      I tell you, start calling VW head office and lodging complaints. Don't wait for the next guy, pick up the phone and call now. Operators are standing by. (always wanted to use that in a post). Seriously, if they don't know, they won't fix.
      I just called VW and they said I have to go throught the dealer first.
      I said what if the dealer cannot help me? The operator said I can file a complaint.
      I asked, A complaint about the problem or the dealer? She said it would be a complaint about the dealer.

      Do you know a specific route I should take to get VW acknowledging this problem?
      I'm still waiting on adding more mileage on before taking back the dealer. I took it in at 130 miles and they said drive it longer so the car can adjust and then bring it back if there is stll a problem.....

      Thanks

    2. Member
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      09-29-2011 06:58 PM #27
      Hopefully someone who knows the workings of VWOA will respond. VW Canada, when I called once was not so obtuse.

    3. Member vw_nc_dude's Avatar
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      02-02-2012 10:21 PM #28
      To bump this thread and to provide a link for your complaints. Go to the following VW link and describe how disappointed you are with the automatic transmission of the 2012 Tiguan. The more complaints the more likely it is that VW will address this problem:

      http://web.vw.com/templates/Service?...e=customercare

    4. Member vw_nc_dude's Avatar
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      02-03-2012 11:57 PM #29
      Quote Originally Posted by reneestan View Post
      I was wondering if your tiguan is a FWD. It seems all the transmissions complaints are coming from FWD owners. I too am having the same problems with short shifting and loud bass type noise and lugging when the short shifting to the highest gear at under 40 mphs.
      I have a FWD and have this issue. Anyone with 4-motion having the problem as well?

    5. Member
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      02-04-2012 10:57 AM #30
      Yup...4Motion and around 25-30MPH sounds like engine is lugging because of it being in a higher gear...does not appear to be coasting! I have 2000 miles on mine...I will mention to dealer on my 1st service...does not seem right thou...

      Brad

    6. Member TIGSEL's Avatar
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      02-04-2012 04:11 PM #31
      Ok, everyone who is complaining about transmissions must "train" it first. These transmissions are just like in Audi's when in D will adapt to your driving style, in S it will not and has a set program. To make your tranny shift great and crisp in D you must do the following for the next 300 + miles; From complete stop or during coasting accelerate fast for a few seconds and let go. Repeat that as much as possible in the next 300 + miles or so (when safe to do so of course) . Your car will adapt to the style and will give you power when you need it. If your car ever goes trough a computer reset you'll have to do the training again. Good Luck and be safe!

    7. Member vw_nc_dude's Avatar
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      02-04-2012 10:53 PM #32
      Quote Originally Posted by TIGSEL View Post
      Ok, everyone who is complaining about transmissions must "train" it first. These transmissions are just like in Audi's when in D will adapt to your driving style, in S it will not and has a set program. To make your tranny shift great and crisp in D you must do the following for the next 300 + miles; From complete stop or during coasting accelerate fast for a few seconds and let go. Repeat that as much as possible in the next 300 + miles or so (when safe to do so of course) . Your car will adapt to the style and will give you power when you need it. If your car ever goes trough a computer reset you'll have to do the training again. Good Luck and be safe!
      I have the same transmission in my 08 Passat and did not have to do this. It shifted and still shifts very smoothly. On the other hand, my wife's 12 Tiguan cannot be "trained" at all. It is already at 2500 miles.

    8. Member Techvet's Avatar
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      02-05-2012 08:10 AM #33
      VW may be starting to get some heat on this. USAToday published their Tiguan review in Friday's edition and they pointed out the transmission woes. Bad reviews in widely read publications like that will quickly rise to the top of the brand manager's attention.

    9. Member ryan mills's Avatar
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      02-05-2012 12:03 PM #34
      thank god. I've been looking for ways to unload this piece asap.

    10. Member
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      02-06-2012 12:52 PM #35
      Thats sad. I have a 2009 Tigaun SE FWD. and with the APR Stage 2 ECU I can easily get 30mpg High way and 24 to 26 in town. Granted the in town is really light pedal use but its still doable. I love the Tig My last long trip was to Wisconsin from Southern Indiana and I averaged 33 mpg at 70 mph. Not bad for this little SUV.
      2009 VW SAPPHIRE BLUE TIGUAN SE
      APR CARBONIO INTAKE, APR STAGE II (LOADED), H&R SPORT SPRINGS
      AWE T.O.P PIPE, NEUSPEED CHARGE PIPE, TECHTONIC 2.5" TEST PIPE
      ....MORE TO COME

    11. Member TIGSEL's Avatar
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      02-06-2012 04:16 PM #36
      Quote Originally Posted by reneestan View Post
      This is not TRUE. There is no adaptive learning phase in the 2012 new transmission. The transmission changes include the use of two overdrive gears, a lowered idle speed and this cannot be adapted or changed unless they do a Programming refresh through your VW dealership.
      Not sure where you get your info. The NON adaptive tranny would be a DSG (not available in US on Tig's), which has set patters of shifting. Our regular 6 speed transmissions are adaptive and will learn your shift patters. But don't take my word for it call any WV dealer and ask them that questions, in fact I did that this morning just to reassure myself

    12. Member vw_nc_dude's Avatar
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      02-06-2012 04:32 PM #37
      Quote Originally Posted by TIGSEL View Post
      Not sure where you get your info. The NON adaptive tranny would be a DSG (not available in US on Tig's), which has set patters of shifting. Our regular 6 speed transmissions are adaptive and will learn your shift patters. But don't take my word for it call any WV dealer and ask them that questions, in fact I did that this morning just to reassure myself
      Even if it trains, I strongly believe that the training is very limited so that the advertised higher MPG values hold. Having tried to "train" our Tiguan for the past four to five months, I was pretty unsuccessful.

    13. Junior Member Ween's Avatar
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      02-06-2012 10:40 PM #38
      Quote Originally Posted by TIGSEL View Post
      Not sure where you get your info. The NON adaptive tranny would be a DSG (not available in US on Tig's), which has set patters of shifting. Our regular 6 speed transmissions are adaptive and will learn your shift patters. But don't take my word for it call any WV dealer and ask them that questions, in fact I did that this morning just to reassure myself
      The dealer...pffffffffff. My dealer said the '12 Tig had DSG...

    14. Junior Member
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      02-07-2012 08:09 AM #39
      Am I the only person here who actually doesn't mind the transmission? Dont hate me! Maybe it's because I do 85% city driving so I don't really notice the difference. I had a Prius before I had the Tig. The shifting actually seems comparable and I remember being told (on the Prius) that the low rumble means you're achieving great gas mileage. Ha.

    15. Member vw_nc_dude's Avatar
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      02-07-2012 10:00 AM #40
      Quote Originally Posted by Fishblmp View Post
      Am I the only person here who actually doesn't mind the transmission? Dont hate me! Maybe it's because I do 85% city driving so I don't really notice the difference. I had a Prius before I had the Tig. The shifting actually seems comparable and I remember being told (on the Prius) that the low rumble means you're achieving great gas mileage. Ha.
      The problem is with city driving! Around 35 mph the transmission shifts to the 6th gear!
      Last edited by vw_nc_dude; 02-07-2012 at 10:17 AM.

    16. Member vw_nc_dude's Avatar
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      02-07-2012 03:34 PM #41
      Dear TIGSEL and reneestan,

      Don't rely too much on your dealer's information. My dealer told me that we have a DSG in our Tiguan. When I told him we do not, he was really surprised!!!

    17. Member TIGSEL's Avatar
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      02-07-2012 04:21 PM #42
      Quote Originally Posted by reneestan View Post
      I too got my information from the VW Dealer. In the US, on the automatic, when not in D or S (sport mode) there is DSP (dynamic shift program) which allows you to shift like a manual. My dealer told me with the changes in 09M 6-speed automatic Aisin gearbox, which now uses a 2nd overdrive gear to reduce engine revs at cruising speeds. The transmission in non-Sport mode now shifts at slightly lower revs, making greater use of the turbo engine’s considerable torque. And the idle speed of the 2.0T engine has also been lowered to a (diesel-like 600 rpm.) Doing this has achieved an improvement in EPA-estimated highway economy from 25 mpg to 27 mpg. They told me it will NEVER learn my shift patterns. The only fix is a chip reflash/refresh to the programming???? Not sure which is correct but I have done the steps to refresh posted on youtube for VW's and your suggesstion of once in Drive just go as fast as possible and neither have helped.. I think I will be getting a chip from APR Stage I-II-III etc......
      Boy oh boy you make me work. I just got off the phone with VW NA and they also confirmed that 2012 Tiguans DO have an adaptive transmissions. If that's not good enough for you I don't know what is. As a friendly reminder, please do your homework from now on before disputing any type of info posted especially if don't have a solid source to back it up.

    18. Member
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      02-07-2012 04:36 PM #43
      All the automatics are adaptive, but they do have limits. They will never adapt to eliminate the problem occurring on the 2012s. and an APR flash will not change the behaviour of the transmission. At this time there is no aftermarket flash for the transmission. The only ones that can fix the problem is VW.
      Last edited by shawng; 02-07-2012 at 05:06 PM.

    19. Member vw_nc_dude's Avatar
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      02-07-2012 04:46 PM #44
      Quote Originally Posted by shawng View Post
      All the automatics are adaptive, but they do have limits. They will never adapt to eliminate the problem occurring on the 2102s. and an APR flash will not change the behaviour of the transmission. At this time there is no aftermarket flash for the transmission. The only ones that can fix the problem is VW.
      Do you have a time-machine? From where did you get the 2102 Tiguan??

    20. Member
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      02-07-2012 05:07 PM #45
      LOL, I got it from poor typing. Post fixed now. Maybe by 2102 they will have fixed the issue

    21. 02-09-2012 08:58 AM #46
      After the first 2k miles on my 2012 Tig, I have to admit that some of the posters on here are right: it is a choppy ride. It just seems like this thing is constantly shifting, especially going up and down hills. Not sure how I feel about that or if it takes away from the rest of the Tig, which is put together so well.

    22. Member TIGSEL's Avatar
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      02-09-2012 02:53 PM #47
      Quote Originally Posted by reneestan View Post
      We can go back and forth all day regarding this.... You can call VW of NA and talk to 3 different people and get 3 different answers on the same question, same will happen when you speak to a VW mechanic, and just like we did with our own VA dealerships.

      Just wondering has your Tiguan adapted to your driving yet?
      I just don't understand why are you trying to prove something that you have no direct knowledge of especially if it's incorrect. You keep quoting some online magazine which vaguely stated something about transmission which by the way did not even know that SEL's have a sport suspension and blamed firm ride on wheels alone. Do you really think that this poor Joe Blow (who hopefully has a degree in journalism) knows anything about transmissions? I really wish that some people here would get their info checked and double checked before posting and confusing the heck out of other forum members.

    23. Member vw_nc_dude's Avatar
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      02-09-2012 07:25 PM #48
      Got a call from VW today regarding this issue. I had filed an online complaint at the below link. They take it seriously. So if you have a concern about the automatic transmission, let VW know using the below link. The more complaints there are the more likely it is that there will be a possible re-programming of the transmission:

      http://web.vw.com/templates/Service?...e=customercare

    24. Member
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      02-09-2012 10:11 PM #49
      Quote Originally Posted by vw_nc_dude View Post
      Got a call from VW today regarding this issue. I had filed an online complaint at the below link. They take it seriously. So if you have a concern about the automatic transmission, let VW know using the below link. The more complaints there are the more likely it is that there will be a possible re-programming of the transmission:

      http://web.vw.com/templates/Service?...e=customercare
      So what did they say?

    25. Member vw_nc_dude's Avatar
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      02-09-2012 10:18 PM #50
      Quote Originally Posted by bradsvw View Post
      So what did they say?
      They first tried to set me up with my dealer but I told them there is nothing the dealer can do at this point. I told them that all the Tiguan's drive this way and that we actually knew this when we did the test-drive. I also indicated that this concern is raised on many forums by Tiguan owners. They said they got the message and will address this as more information is coming in. This is why I suggest that every Tiguan owner who is not happy with the current transmission programming to raise their concern. If you do not tell them, they will not do anything.

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