No more sunglasses. Thanks for the orders everyone!
Last edited by pete@blackforest; 10-10-2012 at 03:25 PM.
i was wondering if BFI could make a polyurethane solution for control arm/ anti lift mounts for the MKV?
also when do you think the BFI clutch/flywheel kits will be available
Too many other projects and parts in development to focus on that.
Maybe when the platform matures a little more it's something we'll visit.
The clutch kits are bound to be out in the relatively near future.
We have a test setup in my 2.5T and it's been excellent.
A little bit of chatter, but any lightweight flywheel is going to make noise.
Otherwise, it holds strong under load and has proven to be reliable thus far.
We sold a few sets of 2.5l mounts in the last several days.
Where's the feedback at? Speak up!
Our H2O Promotion has ended!
Last edited by pete@blackforest; 10-04-2012 at 12:49 PM.
New first page graphics bump!
It's unfortunate H2O effected your order and contributed to an uncharacteristic delay.
We're a relatively small outfit (contrary to what most think) and our mounts are our most popular product.
We do our best to stay ahead of demand - particularly around shows - but production can only put out so many mounts.
If you want high quality, one-off custom automotive products, sometimes you have to wait.
On a side note, everything that I ordered from other vendors during the same two day period, has already arrived. I was informed by email and by phone of the delays, and the ship times promised by them were adhered to. They were also high quality, one-off custom automotive products...
Hopefully if I have to order from BFI again, the order (at least the service) will go smoother.
If you were provided incorrect information about when your order would be shipped, I apologize. We're human and mistakes happen. Did anyone intentionally try to inconvenience you or hold up the delivery of your order? Absolutely not.
As far as other communication is concerned - a link is provided with every sales receipt to track the status of your order and we made it public on our website there would be delays due to H2O weekend and the influx of orders that would be received. The biggest concern of your's appears to be that you were told item X should ship in Y time.
Outside of there being an internal communication issue with 'Y', I don't see where we fell short in providing the tools and up front information about impending order delays.
I explained all this over the phone, offered my apologizes for the inconvenience and now I've made it public here. We made a mistake and we'll learn from it.
If you have any addition concerns, or talking points, please PM me or email email@example.com
i the billet trans mount i picked up not too long ago the complete set of mounts are well worth it and my experience with BFI customer service has been nothing short of spectacular!
see you guys at oktoberfest this weekend
Here's good reason to replace your trans inserts.. 130k of daily driving means your stock insert is smooshed.