Track your R/Ask a salesperson

[mico]

By request, I am starting a thread where you can track the progress of your order, or ask a salesperson any questions regarding the Golf R. I hope that there will be other salespeople here, other than me.

First, here is a repost from GTI VI forum, which describes the process of ordering a car through VW for USA market:

This is the process for ordering any VW, and the stages an order goes through on it's way to your dealer.


1) You and your dealer agree on equipment and price.

2) If the model you want has ordering open, then the dealer enters the order into the VW system, and a commission number is generated immediately. Available allocation is not required to place the order in the system, it will sit in 'I.S. Order Bank' status until the dealer is assigned allocation for that model. (I.S. Order Bank is like a dealer wish list, at this point the orders can just sit, and if they never receive allocation, the orders may never get built)

3) If the dealer has multiple orders for the same model, they then assign priority ranks to the orders.

4) When the dealer receives allocation, the system asks the dealer which orders the dealer wants to send to the factory, usually this is by priority ranking, although of course the dealer can change this and send any order they want to the factory (if they have 4 orders and two allocation slots to use).

5) At that point the car moves to 'Factory Order Bank' status, which basically means it will be built. Usually within a week, we receive a set of ETA dates for the order, so we have estimates as to it's arrival dates.

6) Anywhere from a week to three weeks, the order normally moves to 'Production Stock', which means it is now on line to be built. Time is 1-3 weeks at this stage.

7) The next status is 'Intransit from Factory'. The car is built, we now see the VIN, and the car is moving toward the US.

8) 'Port Stock' is next, when it arrives in the US port.

9) Next is 'Intransit Inland', at this point it's on a truck heading for the dealer.

10) Last is 'Dealer Stock', self explanatory.




Now, the ordering dealer can see a whole bunch of dates on the page that also contains the customers personal info. Since the customer info is protected, only the selling dealer can see these dates for an order marked as a 'Sold Order'. Here are the statuses, what they mean, and how they coraspond to the above statuses that every dealer can see in the locator.

Order Entry - Date the dealer enters the order.
Marked Sold Order - Date it's made a sold order, should be the same on yours, but some orders start out as for stock, and are sold later.
Vehicle Assigned - Date car is assigned to the dealer from VWoA, some are assigned to us from a pool of already built cars.
Release to Manuf. - This is when an order gets allocation assigned to it, it's the first step. Shows as 'Factory Order Bank'.
Release for Production - This is when it shows as 'Production Stock', it's when it is actually in line at the factory.
Factory Inspected - This date is when the car rolls off the production line. It now shows as 'Intransit from Factory' in the locator system
Departure Port Arrived - Arrives at the port to be ship loaded.
Ship Loaded - Date it's put on board ship.
Port Arrived - US port arrival. Now it shows 'Port Stock' in the locator system.
Dealer Invoice - Dealer is invoiced for the car.
Port Hold End - Some cars get held at the port, this shows the date to be released.
Rel. to Carrier - Released from the port to the trucking company for transport to the dealer.
Rail Load - mostly for central states, cars are train shipped from port to a central holding area in Chicago area I think.
Rail Unload - Arrived at holding area.
Truck Load - Loaded on truck to be shipped to dealer. Shows as 'Intransit Inland' on the locator.
Dealer Delivered - Arrived at selling dealer.

[Time for a GTI]

That's very informative. Thanks.

[slidemx5]

Mico,

Thanks as always. Is there an amount of time to check in periodically to see if dates and such have been assigned? I.e. Every two weeks etc?

[amp0804]

Can deposits still be made on them?

I have a local dealer but I've had bad experiences with them. Closest one is a town over. Don't really have the time to go in person. Is anyone from ct/ny a salesperson here?

[jwbekens]

Mico (and TurboPaul in the past) helped me track my Golf TDI (soon to be recalled for injector line replacement) from Wolfsburg to Emden to England to Davisville, RI, to Baltimore, to Brunswick and then to my dealer. With info from Mico you can find the ship your R will be on, and then you can track the ship via GPS. Lot's of fun!

Thanks, Mico, for helping us out with this service.

[iThread]

Thanks Mico, looking forward to this.

[iThread]

Also, meant to ask in the other thread, is mine marked as a sold order? M23872

[Gyntry]

Also, meant to ask in the other thread, is mine marked as a sold order? M23872

What is that code/number and what should I ask my dealer for to grab the same?

Thanks for the thread/info Mico!

[slidemx5]

Gyntry, it's a commission number. Mine looks like M06426

[mico]

Also, meant to ask in the other thread, is mine marked as a sold order? M23872

Yes, marked as sold.

[iThread]

Yes, marked as sold.

So, if I'm reading the first post right that means that you can't see the dates the car is assigned right? Just the status?

[tdz124]

Trust me, I fully intend to track my car and I don't need a salesperson's help to do so. Vrrroooom!

[Gyntry]

Trust me, I fully intend to track my car and I don't need a salesperson's help to do so. Vrrroooom!

Go on...

[TanTheMan67]

Go on...

X2 please inform.

[codewhore]

X2 please inform.

At the risk of just taking the bait, you do know he means taking his car to the track right?

[TanTheMan67]

figured it out right after i replied. Did not feel like deleting the comment. I just walked away face palming my self.

[mico]

So, if I'm reading the first post right that means that you can't see the dates the car is assigned right? Just the status?

That is correct. If the order is marked sold - non-originating dealer can only see the current status and next update (if available).

[DaLeadBull]

figured it out right after i replied. Did not feel like deleting the comment. I just walked away face palming my self.

lol

[slidemx5]

For what it's worth my car was moved from 11/7 build to 12/05 looks like I'll get it mid January at the earliest if nothing changes

[slidemx5]

Mico, there is a number next to 'factory order bank' that says 10. Does that mean anything? 10th car to be built to that spec that week?

[mico]

Mico, there is a number next to 'factory order bank' that says 10. Does that mean anything? 10th car to be built to that spec that week?

It is just a status code, it doesn't mean anything.

[Gyntry]

At the risk of just taking the bait, you do know he means taking his car to the track right?

[TanTheMan67]

I did not but after I opened my mouth on the interwebz it was clear as day!!

[venezuela1986]

hey mico i was wondering if there were any more dates posted on my order w24333 or updates to it. i know you told me last time that it was not marked as sold can they change that at any time like if i call to ask to mark it sold can they do that for me or do i have to wait till the car arrives?

[YoungMedic]

Where would they come into port at?

[venezuela1986]

I think it depends on where you live

[scottisha]

Can you give me the full blown run down on M33089

Thanks!

Scott

[YoungMedic]

Where would they come into port at?

US East - Davidsville, RI†
US East - Brunswick, GA†
US Gulf - Houston
US West - San Diego

Found this on another site

[rgzoso]

mico, I just placed an order for a 4-door Rising Blue Sunroof and Nav at a local dealer. Their first allocation is a 2-door CSG Sunroof Nav. They said they are going to ask their VW rep to see if they can trade their allocation with another dealer for one like I want. Does that sound do-able? They are a small dealer and are probably worried about their current allocation cause they have not had anyone else interested in the R. Worse case, I would be their second allocation, and that is fine.

[scottisha]

Mico,
Can you access and relay the info on M33089?

Thanks,


Scott

[YoungMedic]

Looking for info on mine as well. M37480

[skruffy42]

M37480 - I.S. Order Bank, it's a sold order though, I'll check it again later. No eta or anything.

M33089 - factory order bank, no eta.

M24333 - factory order bank, no eta. It's marked sold.


I'll try and check this thread periodically, or you can just PM me.

[homercles337]

So, what about "non refundable deposits." This does not seem legit to me. I just got this from a local VW Dealer.

[Gyntry]

So, what about "non refundable deposits." This does not seem legit to me. I just got this from a local VW Dealer.

Doesn't sound legit at all to me...

[TechEd]

Hmmm, I have every intention to "track" my new R, but I don't need a salesperson for that.

In fact, there's a good chance it might scare him/her ...the fourth gear, eight story drop down into Mosport Park's blind, double apex Corner Two is not for the-weak-of-stomach as a passenger.

Sorry, couldn't resist.