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    Thread: Jetta VI Rattle Fix Thread

    1. Member
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      03-17-2012 11:14 PM #126
      Quote Originally Posted by NekoSaur View Post
      Got the car back yesterday -

      ALL of the issues have been resolved - I honestly couldn't be happier.
      Seriously, I urge you to take it in. It's like a whole new car now - it feels way, way more solid when there are no constant rattles. The only thing I can hear now is the engine and road noise from the tires.

      FINALLY - this feels like the car I paid for.

      Good job, VW - shame that they had to be fixed at the dealership and that this couldn't have just come from the factory. Had a FIVE page report on what they did and it took 3 days. Worth it though!
      if you have time do you think you could scan that report? I'd like to show my dealer how to fix the **** they claim is "normal" or that they can't hear.

    2. Member clutchrider's Avatar
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      03-20-2012 08:03 AM #127
      Dealer fixed 99% of the rattles from the sub, wastegate, passenger door speaker. I may fix this next one on my own. My '12 GLI Autobahn now has developed a slight rattle when going over bumps and it seems to be coming from the drivers door. When I put my arm on the door armrest and push the rattle goes away. Almost sounds like the window is loos but I know it's now. Could be the bar inside the door for the locking mechanism. I'm gonna pull the door panel and play around a bit.

    3. 03-21-2012 12:42 PM #128
      Hello everyone, i recently got a 2012 jetta SE with conv/ and i love the car, i use to own a 2009 SE. The problem i have is when i have the windows down and im getting out of first ( i have the 5 spd manual) i makes this metal rattleing sound that i have no idea what the heck it is, is anyone else experiencing this?

    4. Member
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      03-21-2012 04:38 PM #129
      I have the passenger door one too, had the dealer try to fix it once ...

      know there is a "knocking" when i go over bumps form the passenger door!
      Tomorrow i will take the whole panel off, try without and will test an report!

    5. Member
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      03-23-2012 01:34 PM #130
      The worst rattle I have is the small dash trim insert that is covered by the head light knob. When I push in hard on the trim it stops. I also noticed that I can push in the trim a little on the lift side of the knob, almost like a tab is broken.

    6. Member
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      03-27-2012 06:01 PM #131
      Well this isn't looking like it's getting anywhere fast. I've been on VW customer care's case about the problems with the rattles and other things for months and since my last dealer visit I am not feeling too great about my choice in dealer. The dealer I bought my car from is (and always really has been) giving me the run-around on repairing the issues I bring it in for. This past week I had brought it in for seven (7) issues.

      1. Driver's side C-Pillar trim is sagging for no reason (no one sits back there)
      2. Drivers door sounds wierd (empty) it's very difficult to describe but when you close the Passanger door the sound it make is solid but the driver's door is not. The Driver's door also rattels occasionally. I suggested the fix may be similar to the TSB from a while back where foam was added to the Passanger door to stop the rattels.
      3. The screw on the rear bumper on the left side (by muffler) is missing and it doesnt appear to ever have been there maybe factory error.
      4. Steering wheel makes 'creaking sound' when it is turned slowly. It's the "clock spring" they fixed this same issue about 8 months ago and it's back now.
      5. There is still an unusual whine upon acceleration (asked may times to have this fixed and they can't find it).
      6. The large trim panel that is under the steering wheel (contains headlight switch) does not line up with the gauge cluster trim ever since they replaced the air vents (they had come loose and were ratteling) the panel was never lined up right there is a gap on top on either side of the steering wheel.
      7. The dash rattels sounds like it is coming from the area near the A-Pillar and windshield. (no it's not the cowl).



      Out of all these things they only replaced the missing screw (bolt) and they didn't even use the correct one!!!! I was told that the shop foreman decided not to do any of the other things because they were 12/12 items. [I talked to a customer care person the day the dealer called me and she said that the 12/12 is a 12month/12k mile warranty on replacement parts, ie. if they have to replace you clutch, radio, or buttons, it should be only within the first 12k miles/12 months. She confirmed that none of the things were 12/12 and that they should have done the repairs]. I went to another dealer and they were like "wow __ is giving you the run-around" and I was like ya I know it's really annoying. They saw my car, center console removed and said that they would be more than happy to repair the problems but would like the car to be back to factory first. I said that was fine but wouldn't be able to do that until probably April since that is (hopefully) when the parts are coming in. I was called by my regional case manager and she left me a message that she would call me today by end of business. I never got a call so I call and the lady who answered says my phone # does not match the one on my account. WTF is right. She changed it and said that she will have the regional case manager call me tomorrow. She also said that they were waiting on me to tell them when my appointment was and again WTF, I'm waiting for them to call me! Basically VW is ****ED UP and I HATE THEM.

    7. Junior Member
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      03-30-2012 10:08 AM #132
      Quote Originally Posted by Verebs1 View Post
      Well this isn't looking like it's getting anywhere fast. I've been on VW customer care's case about the problems with the rattles and other things for months and since my last dealer visit I am not feeling too great about my choice in dealer. The dealer I bought my car from is (and always really has been) giving me the run-around on repairing the issues I bring it in for. This past week I had brought it in for seven (7) issues.
      I definitely feel your pain, Verebs1.

      I had several issues with my 2011 Jetta SEL as well. Most of it had to do with the cheap plastic trim that they chose to use on these new models. I don't think the engineers truly thought out that when you lessen the quality of the materials you are going to have issues with fit, finish and noise. The old, higher-quality "squishy" material they used absorbed of most of these noises for sure.

      (As an aside, my wife is leasing a 2012 Tiguan that was made in the German plant... it has a good balance of high-quality trim and plastic. But I can tell you that her Tiguan, which was the same price as my SEL, feels like it is significantly better built. It is night and day.)

      I took my car into the dealership and had them address some of the bigger issues (clock spring, broken trim from factory, etc) but ultimately decided that I would try to fix some of the things myself.

      The car is relatively easy to take apart - as long as you do some research on your own. There were about 6 individual rattles that were driving me crazy. With a trim prybar, a torx screwdriver and some felt tape I pretty much fixed all of them myself.

      Most of the time its wiring that is rattling on the inside of a panel - I also found a loose screw and in one situation the dashboard was rubbing up against another piece of plastic trim causing a "cracking" noise when going over bumps. Gently pried the two pieces apart and put a strip of felt tape in between and its gone! 5-minute fix. The dealership would have never found it because it took days of driving for me to figure out where the sound was coming from.

      Its really frustrating that I had to do this all myself - I chalked it up to a learning experience. I can pretty much take the interior of my car apart now though (and I didn't break anything, thank god)
      I just figured that it's my car and I will try to do the best to make it something that I am happy to drive around in rather than wait and wait for the dealership to deal with it. In my case, they just didn't seem to care as much about the little noises that were driving me crazy - they only wanted to deal with the bigger things.

      I will continue to take the car in for issues that I cant possibly fix (bought the platinum warranty) but I am much happier now that I took the time to deal with the little things.

      If you can't get someone else to do it - just do it yourself. They don't like the car as much as you do

    8. Member
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      03-30-2012 10:48 AM #133
      Quote Originally Posted by NekoSaur View Post
      I definitely feel your pain, Verebs1.

      I had several issues with my 2011 Jetta SEL as well. Most of it had to do with the cheap plastic trim that they chose to use on these new models. I don't think the engineers truly thought out that when you lessen the quality of the materials you are going to have issues with fit, finish and noise. The old, higher-quality "squishy" material they used absorbed of most of these noises for sure.

      (As an aside, my wife is leasing a 2012 Tiguan that was made in the German plant... it has a good balance of high-quality trim and plastic. But I can tell you that her Tiguan, which was the same price as my SEL, feels like it is significantly better built. It is night and day.)

      I took my car into the dealership and had them address some of the bigger issues (clock spring, broken trim from factory, etc) but ultimately decided that I would try to fix some of the things myself.

      The car is relatively easy to take apart - as long as you do some research on your own. There were about 6 individual rattles that were driving me crazy. With a trim prybar, a torx screwdriver and some felt tape I pretty much fixed all of them myself.

      Most of the time its wiring that is rattling on the inside of a panel - I also found a loose screw and in one situation the dashboard was rubbing up against another piece of plastic trim causing a "cracking" noise when going over bumps. Gently pried the two pieces apart and put a strip of felt tape in between and its gone! 5-minute fix. The dealership would have never found it because it took days of driving for me to figure out where the sound was coming from.

      Its really frustrating that I had to do this all myself - I chalked it up to a learning experience. I can pretty much take the interior of my car apart now though (and I didn't break anything, thank god)
      I just figured that it's my car and I will try to do the best to make it something that I am happy to drive around in rather than wait and wait for the dealership to deal with it. In my case, they just didn't seem to care as much about the little noises that were driving me crazy - they only wanted to deal with the bigger things.

      I will continue to take the car in for issues that I cant possibly fix (bought the platinum warranty) but I am much happier now that I took the time to deal with the little things.

      If you can't get someone else to do it - just do it yourself. They don't like the car as much as you do
      I have tried to find some of the problems but It's difficult. I also figure since it's only covered for another 14k miles, I might as well have them 'dig' into it themselves. After that I'm confident I can do it. I have the repair manual and am pretty handy. I have the center console out atm, which is supposedly why they wont touch it now. I have to wait til the parts come in or put it back and have them poke around and then rip it out again when the parts come. It just erks me that they blatantly lied to me and have been giving me the run-around since day 1.

      Oh! BTW your clock spring broke too!!? They replaced mine about 3 months after I had the car and the replacement is broken again

      One more thing, I was thinking ever since they announced the soft touch dash for the sel premium. If the dash is still an issue, after all the troubles, why not retrofit the new one? Granted this is an expensive part due to the amount of real estate it takes up in the car. I think there's one listed as "comfort dash" in the parts catalog at $1025.00 but the one labeled "GLI" and another spec code which I suspect to be the SEL Premium don't have prices. Is there any difference between the dashes other than material?
      BTW I think the one that is $1025.00 includes the passenger airbag even though it doesn't state so, because the airbag is plastic welded to the dash.
      Last edited by Verebs1; 03-30-2012 at 11:18 AM.

    9. Member
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      04-01-2012 12:53 AM #134
      has anyone had any problems with when the heater or ac is on there is a whistle noise in the vents. doesnt do it all the time and doesnt do it on every setting for the blower? dealer has taken my dash apart twice and found nothing. im starting to think its just something with the dual climate control?

    10. Member JettaVR6mk's Avatar
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      04-01-2012 07:38 PM #135
      Tried to get at a few things today.

      First up was the door trim pieces. Popped them off, and found most of the metal retaining clips to be loose and rattling around. I took those out of the door. Then I used kitchen shelf lining material, cut it to just wrap the metal retaining clips, and put each one back in, then popped the trim back on. It was pretty easy to pull the trim off and replace it, just get something thin in behind the trim piece and pull slowly.

      The next was under the passenger side dash, as this is where I hear most of my rattling from. I pulled the foam barrier out, it had two plastic screws that come out easily with a flathead screwdriver. Here is where I found the HVAC vents COMPLETELY loose! I mean, this whole assembly seems to not be attached to anything. I poked around for a good 30 minutes, but could not figure out how this is supposed to be attached or what to. So for now, I have that left as-is until I figure it out.

      Third was popping the passenger side dash side-panel off to have a look inside. Here, I found the glovebox door hinge. It's the piece that causes the glovebox door to open very slowly with fluid motion. It's a clever little mechanism, but the damn thing rattles like crazy. I have a feeling that this (and the HVAC vents) are the main cause of my rattles. I couldn't figure out how to make this mechanism not rattle without affecting it's movement.

      So I've got these two issues to figure out a solution to. Anyone have any experience with these items?
      2012 Platinum Grey Jetta GLI Autobahn with Nav
      2005 Blue Mazda Mazda6 s
      2000 Atlantic Blue Jetta VR6

    11. Member
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      04-01-2012 08:10 PM #136
      Quote Originally Posted by JettaVR6mk View Post
      Tried to get at a few things today.

      First up was the door trim pieces. Popped them off, and found most of the metal retaining clips to be loose and rattling around. I took those out of the door. Then I used kitchen shelf lining material, cut it to just wrap the metal retaining clips, and put each one back in, then popped the trim back on. It was pretty easy to pull the trim off and replace it, just get something thin in behind the trim piece and pull slowly.

      The next was under the passenger side dash, as this is where I hear most of my rattling from. I pulled the foam barrier out, it had two plastic screws that come out easily with a flathead screwdriver. Here is where I found the HVAC vents COMPLETELY loose! I mean, this whole assembly seems to not be attached to anything. I poked around for a good 30 minutes, but could not figure out how this is supposed to be attached or what to. So for now, I have that left as-is until I figure it out.

      Third was popping the passenger side dash side-panel off to have a look inside. Here, I found the glovebox door hinge. It's the piece that causes the glovebox door to open very slowly with fluid motion. It's a clever little mechanism, but the damn thing rattles like crazy. I have a feeling that this (and the HVAC vents) are the main cause of my rattles. I couldn't figure out how to make this mechanism not rattle without affecting it's movement.

      So I've got these two issues to figure out a solution to. Anyone have any experience with these items?
      The vent should have an arm on it and a hole. a screw goes through and screws to the hvac unit.

    12. Member nicolas.gagnon's Avatar
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      04-01-2012 11:58 PM #137
      O.K. so my TDI is driving me insane. When it gets just a tad cold outside, I get this cracking---thinking it's between the two pieces of plastics that meets from the upper dash and the plastic around where the transmission stick is...

      So I read this thread so many times, I know someone said to lube it up... I'm trying to get a more permanent solution. I was thinking : Put some pressure up and down on the trims and i could add a Felt pad there...well guess what, I think the top part is in the shape of a "U" downwards...so that each side goes on the side of the bottom plastic...if you know what i mean...that means it's not an easy fix...now I think I actually have to take off the WHOLE DASH ??

      Has anyone got that creaking noise ? I knew it was coming from there after reading someones comments here and applying pressure next to my transmission stick plastic trim...and there was the cracking noise... I don't know if I want to take the WHOLE dash off without any instructions :S kinda scared after having the car for a month...

      Any input would be greatly appreciated...


      OH...on another note... i was driving today for a nice Sunday drive...and with the music off, i can hear a VERY VERY fade rattle sound from my cluster somewhere...it's like rubbing, but as soon as I applied just a little bit of pressure on the top part of the dash, it would stop,,,is that the missing screw recall thing ??
      Is there ONE quick fix to have ALL the rattles gone ? oh...wait...yes...sell the car and buy another one ! LOL jk jk I love my car, after owning my 2000 jetta, i thought they would be of same quality...i thought wrong...
      2011 Volkswagen Jetta TDI Comfortline w/ Multimedia, Sunroof and DSG.
      2003 Volkswagen Jetta TDI GLS w/ Leather, Sunroof and 5SPD.

    13. 04-12-2012 03:12 PM #138
      Hey guys, there was this rattle that seemed to be coming from in or around my glovebox.

      It was driving me absolutely out of my mind. The rattle, ive never experienced anything like it before. It was almost as if it was boring into my mind.

      I was to the point of trading the car in because of this when I happened upon my solution. I got out of the car and put some change into a parking meter near my home, I used the last quarter I had in my glovebox. When I got in the car and started to drive I noticed something was missing. The next day as I was driving and it hit me, THE RATTLE WAS GONE. Apparently the coins in the coin holder rattle when the car moves, the rattle seems to echo and amplify on the materials used for the glovebox. Making the rattle hard to spot and loud enough for me to totally overlook the coins in the glovebox as the solution.

      I thought this was just me but a friend of mine across the country happened to tell me about a noise problem and I asked him if he had any coins in his glovebox. Viola, that was it. I joined the forum just to let you guys know. You may have some other cause for your rattling, but you might as well give this a try. If it is as upsetting to you as it was to me, try this out. Because if you think about it, really what do you have to lose?

      --2012 Jetta

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      04-17-2012 02:51 PM #139
      I am trying to fix the Snapping/Cracking from the Head Unit Area, but have been unsuccessful. Can someone who has fixed this please help me out? Here is what I have done so far:

      I put a heavy felt pad under the radio/nav unit

      I put felt tape in the following areas, between the NAV and HVAC mount tabs and the dashboard where they mount. (See Pics With Red Circles) Note: you can see the white felt tape peeking out from the HVAC mounts. The felt tape for the NAV unit is the same.



      I also put some felt tape on the back of the trim that goes around the NAV and HVAC controls. (See Red Circles)



      So far it hasn't seemed to help at all. Any suggestions or tips would be greatly appreciated!

    15. Member
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      04-17-2012 03:00 PM #140
      Quote Originally Posted by whiplash willy View Post
      I am trying to fix the Snapping/Cracking from the Head Unit Area, but have been unsuccessful. Can someone who has fixed this please help me out? Here is what I have done so far:

      I put a heavy felt pad under the radio/nav unit

      I put felt tape in the following areas, between the NAV and HVAC mount tabs and the dashboard where they mount. (See Pics With Red Circles) Note: you can see the white felt tape peeking out from the HVAC mounts. The felt tape for the NAV unit is the same.



      I also put some felt tape on the back of the trim that goes around the NAV and HVAC controls. (See Red Circles)


      So far it hasn't seemed to help at all. Any suggestions or tips would be greatly appreciated!
      Did you drive without the trim on? I think it may be your trim or at least in my case. It would appear that the dealer broke one of the metal clips and some of the others are loose.

    16. Member
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      04-19-2012 12:14 PM #141
      I think I found a fix for the Head Unit / HVAC snapping and Cracking.

      Lustinator is correct that the noise comes from the gaps between the dash and the center console area. Before I tried spraying lube in those cracks, I figured I would try this:



      I cut up a business card and folded it up a few times, and wedged it between the front gap between the dash and center console (Deep into the gap) I had to wedge it in there with a plastic pry bar. Since then it hasn't snapped or cracked.

      Since this looks like crap, I am working on a better solution.

      What I did was get a large black plastic zip tie, pried open the gap and stuck it in there. Then I cut off the end that is sticking out so you couldn't see it, but left enough hanging out of the front so it doesn't fall in.

      So far, this has been working for me. Now to tackle all of the other rattles!

    17. n00b
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      04-19-2012 01:01 PM #142
      Quote Originally Posted by whiplash willy View Post
      I think I found a fix for the Head Unit / HVAC snapping and Cracking.

      What I did was get a large black plastic zip tie, pried open the gap and stuck it in there. Then I cut off the end that is sticking out so you couldn't see it, but left enough hanging out of the front so it doesn't fall in.

      So far, this has been working for me. Now to tackle all of the other rattles!
      I have this snap, crackle, pop in my car. I had shoved a business card in like you. I may try the zip tie approach or was considering prying the gap open and injecting a small amount of silicone.

    18. Junior Member
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      04-20-2012 09:45 AM #143
      Quote Originally Posted by Verebs1 View Post
      if you have time do you think you could scan that report? I'd like to show my dealer how to fix the **** they claim is "normal" or that they can't hear.
      I would love to see the report too!

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      04-20-2012 09:52 AM #144
      My jeep had this problem a few years ago, they took the whole thing apart and it ended up being a tiny peice of insulation/foam pinched into the vents near one of the joints that clip together. When the AC was high enough it would cause it to vibrate and whistle as the air blew past it. I would tell them to look INSIDE the tubes of the HVAC system.

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      04-23-2012 12:36 PM #145
      Well, I have been able to fix some rattles, but more have popped up.

      1. The Dashboard Trim Above the Glove Box Rattles, when I apply pressure to the trim it stops.

      2. The Trim around the shifter (DSG in My Case) Rattles, and will stop when I apply pressure it stops.
      -I removed the shifter trim, and applied felt tape to all 4 corners, which made the trim tighter, but it didn't help with the rattling.

      Any ideas on how to solve these would be appreciated!

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      04-23-2012 07:23 PM #146


      Someone posted up this picture where they found a missing dash screw, that could be the source of some rattling. Anyone know how to disassemble the dash to this point?

    22. 04-25-2012 03:43 PM #147
      I am in the market for a new car. I want something with 4 doors, safe, sporty and under 30k. Passat is too big, GTI is too small. GLI is perfect right? Yes I think so. But threads like this make me wonder; is the GLI so much fun to drive that I should simply ignore all of these posts?

      Thanks guys/gals

      I apologize up front if you think this was the wrong place to post.

    23. Member nicolas.gagnon's Avatar
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      04-26-2012 01:35 AM #148
      I went to my dealership this week to have the Mirror whistle and the dash cracking issues resolved. I got the car back - they had to order the part for the mirror - which should fix the problem and they kinda fixed the cracking noise !!! Only does it every once in a while instead of every crack in the pavement WOOHOO...

      The only thing that this has caused is : now that the cracking is not there to make me go crazy, the buzzing from the security light is now driving me IN-SANE !!!! Rediculously insane...Need to order dynamat to do my doors soon (I kno it wont fix the security light but I do not want to take my doors apart twice...so i'll wait till I do the two things at once)... Just bought a new house and will have a garage so I'll do it then YAY
      2011 Volkswagen Jetta TDI Comfortline w/ Multimedia, Sunroof and DSG.
      2003 Volkswagen Jetta TDI GLS w/ Leather, Sunroof and 5SPD.

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      04-26-2012 11:55 AM #149
      Quote Originally Posted by nicolas.gagnon View Post
      I went to my dealership this week to have the Mirror whistle and the dash cracking issues resolved. I got the car back - they had to order the part for the mirror - which should fix the problem and they kinda fixed the cracking noise !!! Only does it every once in a while instead of every crack in the pavement WOOHOO...

      The only thing that this has caused is : now that the cracking is not there to make me go crazy, the buzzing from the security light is now driving me IN-SANE !!!! Rediculously insane...Need to order dynamat to do my doors soon (I kno it wont fix the security light but I do not want to take my doors apart twice...so i'll wait till I do the two things at once)... Just bought a new house and will have a garage so I'll do it then YAY
      I was able to fix the security light buzz by doing the following:

      Find a soft plastic pry tool - something with a fine edge on it but that isnt hard enough to damage the plastic trim

      Cut out a small circle of felt that's just as big as the security light housing that sits on the door sill.
      Cut out a small circle in the middle of the felt - you should now have a ring. Cut the ring on one end so that it looks like a "C" but without much gap.

      Gently pry up the housing - it will come up about 1-2mm - just enough to push the felt ring under it.

      Work your way around the security light slowly prying And pushing in felt. Eventually it will be tight and sitting on a layer of felt.

      Worked great for me!

    25. Member nicolas.gagnon's Avatar
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      Sep 5th, 2006
      Location
      New-Brunswick, CANADA
      Posts
      142
      Vehicles
      2011 Volkswagen Jetta TDI; 2003 Volkswagen Jetta TDI
      04-27-2012 01:46 AM #150
      Quote Originally Posted by NekoSaur View Post
      I was able to fix the security light buzz by doing the following:

      Find a soft plastic pry tool - something with a fine edge on it but that isnt hard enough to damage the plastic trim

      Cut out a small circle of felt that's just as big as the security light housing that sits on the door sill.
      Cut out a small circle in the middle of the felt - you should now have a ring. Cut the ring on one end so that it looks like a "C" but without much gap.

      Gently pry up the housing - it will come up about 1-2mm - just enough to push the felt ring under it.

      Work your way around the security light slowly prying And pushing in felt. Eventually it will be tight and sitting on a layer of felt.

      Worked great for me!
      THANKS !!!! I will certainly try that
      2011 Volkswagen Jetta TDI Comfortline w/ Multimedia, Sunroof and DSG.
      2003 Volkswagen Jetta TDI GLS w/ Leather, Sunroof and 5SPD.

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