My fiance has an 08 R, she treats it like her baby... oil changes on time, always keeping it clean the whole 9 and it has never let her down till now. She was on her way home from a 12 hr overnight shift (she's an RN) and the battery light came on. She called me, didnt sound like a big deal as she was almost home and I would take a look at it when I got home. I figured either alternator or a new battery was in order, no big deal. She then calls me telling me that her temp gauge went up, then back down and that the needle never went into the red. GREAT!, so obviously she threw her serpentine belt... causing the alternator to not charge the battery or spin the waterpump. She was on the highway so she didnt notice the power steering or brakes not working. No signs of the car working improperly or any reason to pull over. So the car died right when she pulled off the highway, battery died I assume? She got the car towed to the local VW dealer, they replaced the tensioner (cause of belt failing, no signs of it going prior... no odd noises nothing). After they fixed this they call and tell her "we fixed the problem, but now your car is running like ****." GREAT, so they "think" its either the headgasket or the head is warped due to her "overheating it".
The dealership contacted VW last wednesday and we just got the news today (following tuesday) that the work that needs to be done will NOT be covereed under warranty by VW due to the tensioner failing and continuing to drive it.
My questions is, how can I go about trying to get VW to atleast help with this situation. The car has 57k on it (still within the 60k powertrain warranty). The car never gave her any indication or real reason to pull over, no check engine nothing... the temp gage went back down to normal operating after not even reaching the red zone. The battery light coming on wouldnt give you any reason to pull over either. She was on the highway (no where to pull over anyways) so she didnt notice steering etc.
If anyone took the time to read this and has any input I would greatly appeciate it. If you have run into any warranty situations with VW what is the best was of going about it with them?