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    Thread: 2012 Passat Bluetooth Iphone Stereo vs Mono

    1. Member
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      05-14-2012 12:42 PM #101
      Quote Originally Posted by MasVW11 View Post
      I have an appointment Wed morning with my dealer who sold me the car. Will demonstrate the left right balance and that only the right channel is playing through the two speakers.

      I was going to call VW first, but then it occurred to me that they would probably tell me to go see the dealer first anyway.

      I'm happy to call prior to Wed. if getting a case # is helpful...
      Yep, you are right. The Regional Case manager will probably tell you (or in my case with Nancy S., mock you) that you haven't brought your car in yet. Again, in my case, the dealership refused to service my car, so I couldn't bring it in. It took Nancy S. a week to come to terms with that before she started actually doing "work" on the issue.

    2. Member MasVW11's Avatar
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      05-14-2012 12:48 PM #102
      Quote Originally Posted by titomb345 View Post
      Yep, you are right. The Regional Case manager will probably tell you (or in my case with Nancy S., mock you) that you haven't brought your car in yet. Again, in my case, the dealership refused to service my car, so I couldn't bring it in. It took Nancy S. a week to come to terms with that before she started actually doing "work" on the issue.
      Well I called VW and now have a case #. I didn't get Nancy S...My rep. took the dealer's name and stated that VW would follow up with the dealer after my appt. on Wed. and call me back on Thursday.

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      05-14-2012 12:51 PM #103
      Quote Originally Posted by MasVW11 View Post
      Well I called VW and now have a case #. I didn't get Nancy S...My rep. took the dealer's name and stated that VW would follow up with the dealer after my appt. on Wed. and call me back on Thursday.
      Good luck to you! Hopefully your dealership is competent and actually cares about the issue, or else you're in for the same treatment I got. Just don't take no for an answer. They are in the wrong, and there is nothing they can say to change that fact. Also, I recommend you let the manager know you plan to file a small claims suit if they don't fix the issue. Just say it with tact, and don't try to leverage the lawsuit in order to get the issue fixed.

    4. Member MasVW11's Avatar
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      05-14-2012 12:55 PM #104
      Quote Originally Posted by titomb345 View Post
      Good luck to you! Hopefully your dealership is competent and actually cares about the issue, or else you're in for the same treatment I got. Just don't take no for an answer. They are in the wrong, and there is nothing they can say to change that fact. Also, I recommend you let the manager know you plan to file a small claims suit if they don't fix the issue. Just say it with tact, and don't try to leverage the lawsuit in order to get the issue fixed.
      I do actually know the sales manager personally....am hoping I don't have to call him in, but I may do so depending on what the service folks say.

    5. Forum Sponsor Andy@Ross-Tech.com's Avatar
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      05-15-2012 09:38 AM #105
      My coworker has a loaner NMS today that has the BT problem. AC/DC sounded awful in her car. Here's data from the radio:

      Address 56: Radio (J503) Labels: 5M0-035-1xx-56.clb
      Part No SW: 1K0 035 180 AE HW: 1K0 035 180 AE
      Component: Radio Prem-8 H02 0016
      Revision: -----16S Serial number: VWZ4Z7M3259786
      Coding: 0500040004000B

      .... and Telephone:

      Address 77: Telephone (J412) Labels: 7P6-035-730.clb
      Part No SW: 5K0 035 730 E HW: 5K0 035 730 E
      Component: TELEFON H09 2902
      Revision: 1B001001 Serial number: 00007661321439
      Coding: 0A10040000010110

      BT coding is identical to my early NMS (that doesn't have the problem) although this loaner has a 5K0 035 730 E compared to my 7P6 035 730 F. Radio coding is the same except hers has more coding bytes ( 0500040004000B for her 1K0 035 180 AE -vs- 0500040004 for my 1K0 035 180 AD.

    6. Member compu_85's Avatar
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      05-15-2012 11:46 AM #106
      My car is going to the dealer on Monday for a firmware update on the radio. FWIW here's the current auto scan info:

      Code:
      Address 56: Radio (J503)       Labels: 5M0-035-1xx-56.clb
         Part No SW: 1K0 035 180 AE    HW: 1K0 035 180 AE
         Component: Radio Prem-8  H02 0016  
         Revision: -----16S    Serial number: VWZ4Z7M3271340
         Coding: 0500040004000B
         Shop #: WSC 09003 957 00200
         VCID: 63C5193F624E991
      
      Address 77: Telephone (J412)       Labels: 7P6-035-730.clb
         Part No SW: 5K0 035 730 E    HW: 5K0 035 730 E
         Component: TELEFON       H09 2902  
         Revision: 1B001001    Serial number: 00007661964486
         Coding: 0A10040000010110
         Shop #: WSC 09003 957 00200
         ASAM Dataset: EV_UHVNA A01719
         VCID: 275D4D2F5EF6351
      -J
      2012 Passat TDI SE DSG. 74,000 miles. LED tails, VCDS tweaks (wipers, alarm, cluster)
      2004 Touareg V10 TDI. 140,000 miles.
      1999 Jetta "GLX" TDI. 300,000 miles. RCIII, BV49, S520, Knois.
      1991 Mercedes 350SDL. 230,000 miles, 60k on the replacement motor
      Past: 91 Jetta ECOdiesel. Totaled. 92 Jetta ECOdiesel. 87 Audi 5000S Q. 85 Jetta 1.8.

    7. Junior Member tdhart's Avatar
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      05-15-2012 12:54 PM #107
      Quote Originally Posted by Andy@Ross-Tech.com View Post
      My coworker has a loaner NMS today that has the BT problem. AC/DC sounded awful in her car. Here's data from the radio:

      Address 56: Radio (J503) Labels: 5M0-035-1xx-56.clb
      Part No SW: 1K0 035 180 AE HW: 1K0 035 180 AE
      Component: Radio Prem-8 H02 0016
      Revision: -----16S Serial number: VWZ4Z7M3259786
      Coding: 0500040004000B

      .... and Telephone:

      Address 77: Telephone (J412) Labels: 7P6-035-730.clb
      Part No SW: 5K0 035 730 E HW: 5K0 035 730 E
      Component: TELEFON H09 2902
      Revision: 1B001001 Serial number: 00007661321439
      Coding: 0A10040000010110

      BT coding is identical to my early NMS (that doesn't have the problem) although this loaner has a 5K0 035 730 E compared to my 7P6 035 730 F. Radio coding is the same except hers has more coding bytes ( 0500040004000B for her 1K0 035 180 AE -vs- 0500040004 for my 1K0 035 180 AD.

      Yes, it seems to be related to the AE Hardware / Code revision. My Jetta TDI is at the dealership today so they can work with VWoA on it. Who knows, maybe they have a firmware update available now? Incidentally, they gave me a Jetta TDI loaner so I could get to work. It's a 2011 model without "Fender Premium Audio" but does have the RCD-510 headunit.... And the BT streaming works fine and in stereo. So again, it appears as though the problem is limited to 2012 models, or at least the AE revision of the RCD-510. I haven't been able to run a VCDS scan on the "Loaner", but here again is the scan from my 2012:


      Address 56: Radio (J503) Labels: 5M0-035-1xx-56.clb
      Part No SW: 1K0 035 180 AE HW: 1K0 035 180 AE
      Component: Radio Prem-8 H02 0016
      Revision: -----16S Serial number: VWZ4Z7M3249440
      Coding: 01020000010006
      Shop #: WSC 00066 000 00000
      VCID: 63EB7450624E991

      No fault code found.

      -------------------------------------------------------------------------------
      Address 77: Telephone (J412) Labels: 7P6-035-730.clb
      Part No SW: 5K0 035 730 E HW: 5K0 035 730 E
      Component: TELEFON H09 2902
      Revision: 1B001001 Serial number: 00007661515213
      Coding: 0A10040000010110
      Shop #: WSC 01383 790 50316
      ASAM Dataset: EV_UHVNA A01719
      ROD: EV_UHVNA_VW36.rod
      VCID: 277320405EF6351

      No fault code found.

    8. Forum Sponsor Andy@Ross-Tech.com's Avatar
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      05-15-2012 02:16 PM #108
      It looks like the 1K0-035-180-AE has been superseded with 1K0-035-180-T which has the low low price of:

      http://www.worldimpex.com/parts/genu...o_3444400.html



      Who knows if it will actually fix the issue either.

    9. Junior Member tdhart's Avatar
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      05-15-2012 02:21 PM #109
      Interesting. We'll see what my Dealership says later today.

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      05-15-2012 02:57 PM #110
      Quote Originally Posted by tdhart View Post
      Interesting. We'll see what my Dealership says later today.
      Please keep us posted. I spoke to my dealer yesterday and they still dont seem have a fix for this issue.

    11. Junior Member tdhart's Avatar
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      05-15-2012 03:04 PM #111
      Will do, I sat in the car this morning with the Service Manager for 25 minutes or so, showing him exactly what the problem was.... My final question to him: Have I explained and demonstrated the existence of the problem to your satisfaction, and do you agree that there is a problem? His answer was "yes".

      We'll see.

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      05-15-2012 04:09 PM #112
      I dropped my car off this morning at the dealership. They are currently in the process of installing the RNS-315 unit in my car, for free. It's good you guys seem to be making headway with VWGoA, but I expect any software update will take a while for them to produce.

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      05-15-2012 04:10 PM #113
      Quote Originally Posted by tdhart View Post
      Will do, I sat in the car this morning with the Service Manager for 25 minutes or so, showing him exactly what the problem was.... My final question to him: Have I explained and demonstrated the existence of the problem to your satisfaction, and do you agree that there is a problem? His answer was "yes".

      We'll see.
      If he does what my service manager did, he's going to come back and tell you "the stereo system is working to designer specifications." That's exactly what mine told me after he spent 3 days "researching" the problem. This was, of course, after I received the call from the Regional Case manager, telling me that the problem was due to my files not being in "A2DP format."

      Good luck though! Maybe you got a good one, and he'll actually push the issue.

    14. Junior Member tdhart's Avatar
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      05-15-2012 04:15 PM #114
      Quote Originally Posted by titomb345 View Post
      I dropped my car off this morning at the dealership. They are currently in the process of installing the RNS-315 unit in my car, for free. It's good you guys seem to be making headway with VWGoA, but I expect any software update will take a while for them to produce.
      Would you mind giving me the name of the Regional Case Manager who you dealt with? I just got a response from VW: "I have escalated your case to a Regional Case Manager (RCM) for handling." Since you are in Santa Monica, and I am in Lancaster, it is likely to be the same person. If so, being able to reference your case would probably be helpful in mine. PM me, if you want to keep it on the DL.

    15. Junior Member tdhart's Avatar
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      05-15-2012 04:19 PM #115
      Quote Originally Posted by titomb345 View Post
      If he does what my service manager did, he's going to come back and tell you "the stereo system is working to designer specifications." That's exactly what mine told me after he spent 3 days "researching" the problem. This was, of course, after I received the call from the Regional Case manager, telling me that the problem was due to my files not being in "A2DP format."

      Good luck though! Maybe you got a good one, and he'll actually push the issue.
      He seems to be a good guy. And since I demo'd the problem on mine, then, using the same exact file, showed them that it was not a problem on the 2011 hardware version, I think the "A2DP" format argument is not going to fly.

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      05-15-2012 04:20 PM #116
      Quote Originally Posted by tdhart View Post
      Would you mind giving me the name of the Regional Case Manager who you dealt with? I just got a response from VW: "I have escalated your case to a Regional Case Manager (RCM) for handling." Since you are in Santa Monica, and I am in Lancaster, it is likely to be the same person. If so, being able to reference your case would probably be helpful in mine. PM me, if you want to keep it on the DL.
      My case manager was "Nancy S." and my case # was 120138539. Reference the **** out of it. I specifically told them I would be raising this issue with as many online communities as I could.

      Nancy was a real bitch too. She gave me attitude from the second I spoke to her. First thing she said to me was "It appears you haven't even brought your car in yet. How are they supposed to fix something if you don't give them a chance to?" But in reality, I had brought my car in twice, and both times the dealership refused to service it, or even register it as being brought in. One simple phone call on her end would have made that whole conversation way more pleasant.

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      05-15-2012 04:22 PM #117
      Quote Originally Posted by tdhart View Post
      He seems to be a good guy. And since I demo'd the problem on mine, then, using the same exact file, showed them that it was not a problem on the 2011 hardware version, I think the "A2DP" format argument is not going to fly.
      I dunno. I demo'ed the problem to mine by pairing a laptop and my iPhone to my car, and also to another car with the RNS-315 unit. He even agreed it was a problem, but still came back with three bogus, contradictory responses.

      Oh well, this whole problem goes away in a few hours. Just waiting for the "we're done" call.

    18. Junior Member tdhart's Avatar
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      05-15-2012 04:23 PM #118
      Wow, what a way to keep the customer satisfied. I hope, if I get her, she is a bit more... Reasonable.

      Thanks for the info!
      Tom

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      05-15-2012 04:24 PM #119
      Quote Originally Posted by titomb345 View Post
      I dunno. I demo'ed the problem to mine by pairing a laptop and my iPhone to my car, and also to another car with the RNS-315 unit. He even agreed it was a problem, but still came back with three bogus, contradictory responses.

      Oh well, this whole problem goes away in a few hours. Just waiting for the "we're done" call.

      Are they doing a "full install"? IOW, are they doing the sharkfin GPS, or are they using the GPS puck under the dash method?

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      05-15-2012 04:26 PM #120
      Quote Originally Posted by tdhart View Post
      Wow, what a way to keep the customer satisfied. I hope, if I get her, she is a bit more... Reasonable.

      Thanks for the info!
      Tom
      Definitely reference my case. She knows she was wrong in her handling of my case. She also CAN'T tell you what she told me, as the higher ups have already acknowledge the problem, so much as to pay for the RNS-315 and installation in my car. They 100% knew they would lose the small claims suit with me, and smartly chose the cheaper option of settling out of court.

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      05-15-2012 04:27 PM #121
      Quote Originally Posted by tdhart View Post
      Are they doing a "full install"? IOW, are they doing the sharkfin GPS, or are they using the GPS puck under the dash method?
      I'm not sure actually. I didn't realize they had two methods.

    22. Junior Member tdhart's Avatar
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      05-15-2012 08:27 PM #122
      There probably aren't two methods. The GPS antenna under the dash is definitely "aftermarket". Like what you'd get if you ordered a RNS-315 or 510 off Ebay.

      So, I am definitely angry now. After all that time spent with the dealer, and him acknowledging the problem, I get this:

      "The customer demonstrated the concern to ***. The tech tried two different types of phones. The system worked the same with both phones. The tech contacted Volkswagen Technical Assistance. VTA advised the tech to try a known good Bluetooth unit and to reset the Factory Settings. The System worked exactly the same as before. VTA advised the tech that the system *IS OPERATING AS DESIGNED*. There is no known fix for the concern".

      Question, if it is operating as designed, why would he have the dealer replace the BT unit with a "known good" one? This is about the most pathetic response I can imagine in the troubleshooting business. It being the business I'm in, I can say so.

    23. Member MasVW11's Avatar
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      05-15-2012 08:38 PM #123
      Quote Originally Posted by tdhart View Post
      There probably aren't two methods. The GPS antenna under the dash is definitely "aftermarket". Like what you'd get if you ordered a RNS-315 or 510 off Ebay.

      So, I am definitely angry now. After all that time spent with the dealer, and him acknowledging the problem, I get this:

      "The customer demonstrated the concern to ***. The tech tried two different types of phones. The system worked the same with both phones. The tech contacted Volkswagen Technical Assistance. VTA advised the tech to try a known good Bluetooth unit and to reset the Factory Settings. The System worked exactly the same as before. VTA advised the tech that the system *IS OPERATING AS DESIGNED*. There is no known fix for the concern".

      Question, if it is operating as designed, why would he have the dealer replace the BT unit with a "known good" one? This is about the most pathetic response I can imagine in the troubleshooting business. It being the business I'm in, I can say so.
      If it's operating as designed, why do the other radios operate differently? Having two right channels and no left is not "as designed". I go in first thing tomorrow AM...will report back as it goes.

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      05-15-2012 08:44 PM #124
      Quote Originally Posted by tdhart View Post
      There probably aren't two methods. The GPS antenna under the dash is definitely "aftermarket". Like what you'd get if you ordered a RNS-315 or 510 off Ebay.

      So, I am definitely angry now. After all that time spent with the dealer, and him acknowledging the problem, I get this:

      "The customer demonstrated the concern to ***. The tech tried two different types of phones. The system worked the same with both phones. The tech contacted Volkswagen Technical Assistance. VTA advised the tech to try a known good Bluetooth unit and to reset the Factory Settings. The System worked exactly the same as before. VTA advised the tech that the system *IS OPERATING AS DESIGNED*. There is no known fix for the concern".

      Question, if it is operating as designed, why would he have the dealer replace the BT unit with a "known good" one? This is about the most pathetic response I can imagine in the troubleshooting business. It being the business I'm in, I can say so.
      That sucks, man. Send them the demand letter. $2,000 or you sue. I guarantee they will replace it.

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      05-15-2012 08:46 PM #125
      Quote Originally Posted by MasVW11 View Post
      If it's operating as designed, why do the other radios operate differently? Having two right channels and no left is not "as designed". I go in first thing tomorrow AM...will report back as it goes.
      The problem here seems to be that they think the Bluetooth module is the problem, when it is infact the RCD-510 headunit. Trying a different Bluetooth module on the car, seeing it works the same, and saying "IT'S WORKING AS DESIGNED" is akin to me plugging in a lamp to a circuit with a blown fuse, trying another lamp on the same circuit, and then declaring the lamp is "working as designed."

      It's a ****ing joke.

      I will never, ever buy a Volkswagen again.

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