I just received this email after logging a complaint:
Dear Mr. XXXXXXXXX:
Thank you for your e-mail sharing the concerns you’ve experienced with the programmed shifting of the transmission in your Tiguan. I’m sorry to hear of the disappointment this has caused, as I understand the current programming is shifting too early for your preferred driving style. I appreciate your feedback and the chance to provide you with more information.
I wanted to let you know that we have been made aware of this concern. We understand the need for our owners to enjoy every aspect of their ownership, and at this time, we are working on an update to help improve upon the shift programming. Because our dealerships will be the first to receive news of this update, I encourage you to contact your dealer on occasion or during regular maintenance to inquire about a possible update in this matter.
We strive to offer an unmatched experience for our owners, not only in the way we maintain our vehicles, but also in the way we maintain the quality of ownership. It is my sincere hope that this has not otherwise overshadowed the enjoyment of your Tiguan for the excellent driving machine it was built to be.
If I may be of future assistance, please know our Customer CARE Center is at your disposal Monday through Friday 8 AM to 6 PM, local time, at (800) 822-8987. You are also always welcome to e-mail us again from the “Contact Us” page on www.vw.com.
In addition, you will soon be receiving a Volkswagen Customer Care satisfaction survey. Please take a few moments to complete this. Your feedback is important for it will allow us to serve you more effectively in the future.
Customer CARE Advocate