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    Thread: We are going to get an updated shift program for our 2012 transmissions!

    1. 02-21-2012 04:55 PM #1
      I just received this email after logging a complaint:

      Dear Mr. XXXXXXXXX:

      Thank you for your e-mail sharing the concerns you’ve experienced with the programmed shifting of the transmission in your Tiguan. I’m sorry to hear of the disappointment this has caused, as I understand the current programming is shifting too early for your preferred driving style. I appreciate your feedback and the chance to provide you with more information.

      I wanted to let you know that we have been made aware of this concern. We understand the need for our owners to enjoy every aspect of their ownership, and at this time, we are working on an update to help improve upon the shift programming. Because our dealerships will be the first to receive news of this update, I encourage you to contact your dealer on occasion or during regular maintenance to inquire about a possible update in this matter.

      We strive to offer an unmatched experience for our owners, not only in the way we maintain our vehicles, but also in the way we maintain the quality of ownership. It is my sincere hope that this has not otherwise overshadowed the enjoyment of your Tiguan for the excellent driving machine it was built to be.

      If I may be of future assistance, please know our Customer CARE Center is at your disposal Monday through Friday 8 AM to 6 PM, local time, at (800) 822-8987. You are also always welcome to e-mail us again from the “Contact Us” page on www.vw.com.

      In addition, you will soon be receiving a Volkswagen Customer Care satisfaction survey. Please take a few moments to complete this. Your feedback is important for it will allow us to serve you more effectively in the future.

      Sincerely,




      Daniel R.
      Customer CARE Advocate
      Last edited by Ohio Tiguan; 04-27-2012 at 10:52 AM. Reason: Title Change, TSB available.
      2012 Tiguan SEL, FWD, White Gold

    2. Semi-n00b
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      02-21-2012 06:12 PM #2
      Wow, good work everyone, I'm genuinely surprised
      2012 Tiguan SE

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      02-21-2012 07:11 PM #3
      This is great news! I also complained to VWoA and to my dealer and got the party line...it works as designed...no changes planned anytime in the future...good luck with your new purchase!

      So I'm happy to hear this...please keep us posted on the outcome...thanks,

      Brad

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      02-21-2012 08:47 PM #4
      Quote Originally Posted by Ohio Tiguan View Post
      I just received this email after logging a complaint:

      Dear Mr. XXXXXXXXX:

      Thank you for your e-mail sharing the concerns you’ve experienced with the programmed shifting of the transmission in your Tiguan. I’m sorry to hear of the disappointment this has caused, as I understand the current programming is shifting too early for your preferred driving style. I appreciate your feedback and the chance to provide you with more information.

      I wanted to let you know that we have been made aware of this concern. We understand the need for our owners to enjoy every aspect of their ownership, and at this time, we are working on an update to help improve upon the shift programming. Because our dealerships will be the first to receive news of this update, I encourage you to contact your dealer on occasion or during regular maintenance to inquire about a possible update in this matter.

      We strive to offer an unmatched experience for our owners, not only in the way we maintain our vehicles, but also in the way we maintain the quality of ownership. It is my sincere hope that this has not otherwise overshadowed the enjoyment of your Tiguan for the excellent driving machine it was built to be.

      If I may be of future assistance, please know our Customer CARE Center is at your disposal Monday through Friday 8 AM to 6 PM, local time, at (800) 822-8987. You are also always welcome to e-mail us again from the “Contact Us” page on www.vw.com.

      In addition, you will soon be receiving a Volkswagen Customer Care satisfaction survey. Please take a few moments to complete this. Your feedback is important for it will allow us to serve you more effectively in the future.

      Sincerely,




      Daniel R.
      Customer CARE Advocate
      Great news! Hopefully we have some update soon!

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      02-21-2012 11:00 PM #5
      OP, you need to tell them that you won't fill out the survey till you get your new program

    6. Junior Member Ween's Avatar
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      02-21-2012 11:49 PM #6
      Sorry, but...

      Because our dealerships will be the first to receive news of this update, I encourage you to contact your dealer on occasion or during regular maintenance to inquire about a possible update in this matter.
      Shouldn't this Customer CARE Advocate advise you when there's an update in this matter?

      Do you have a case number? It seemed that folks were getting the same type of response ("we have an update coming") when it came to the issue of no heat when cranked to full hot, but once I got a case number and a VW case manager, VW had a fix within two weeks...

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      02-22-2012 12:21 AM #7
      This is indeed great news. I submitted my complaint at the VW customer care site as suggested in another thread. I got a pretty generic reply which could have applied to many different complaints. I wasn't hopeful.

      I also made a comment in my dealer followup survey. The dealer was fine, but I added a comment about the transmission. I got a call back, but all the phone rep could say was that she would make a record of my transmission concerns. She was, of course, very "sympathetic", but wasn't able to describe any specific action that would be taken.

      This post lifts my spirits considerably. I wouldn't say it is a commitment from VW engineering but its the best I've seen so far. Fingers are crossed!
      2012 Tiguan SEL 4motion
      2011 Murano SL AWD

    8. 02-22-2012 08:44 AM #8
      The email I received had a Case Number, but I don't expect them to contact me when it's available. I am sure someone will report it here as soon as the update is discovered in the wild.

      I think the recent string of stinging professional press reviews really pushed them over the edge, with some help due to their customer's negative feedback.

      Bottom line is l look forward to getting it.
      2012 Tiguan SEL, FWD, White Gold

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      02-22-2012 10:02 AM #9
      I think you are correct about the pressures of negative press. Owners can and will complain, but I can see where it could be challenging to assess the significance of a reported problem coming from owners. But... critiques from the automotive press are no doubt weigheed heavier. In our limited driving of our new Tig, I don't see it as a major issue for us - at least not at this point. Nevertheless, I'll definitely take the revised programing once it becomes available.

    10. Member vw_nc_dude's Avatar
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      02-22-2012 11:07 AM #10
      Quote Originally Posted by Techvet View Post
      I think you are correct about the pressures of negative press. Owners can and will complain, but I can see where it could be challenging to assess the significance of a reported problem coming from owners. But... critiques from the automotive press are no doubt weigheed heavier. In our limited driving of our new Tig, I don't see it as a major issue for us - at least not at this point. Nevertheless, I'll definitely take the revised programing once it becomes available.
      Except the extended road tests we drive the car a lot more than the reviewers of the automotive press. And I respectfully disagree, it is a major issue at this point (for myself at least) because no car should be shifting around 5th and 6th gear at city speeds at ultra-low RPM producing a lot of engine noise.
      Last edited by vw_nc_dude; 02-22-2012 at 11:55 AM.

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      02-22-2012 11:08 AM #11
      Just curious if we will have no choice in this programming update?. Wonder how it may effect the mileage?

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      02-22-2012 11:10 AM #12
      Quote Originally Posted by davark View Post
      Just curious if we will have no choice in this programming update?. Wonder how it may effect the mileage?
      It could bring down the mpg but I do not think that they will force you into an update, unless they determine that there can be any damage with the current programming of course.

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      02-22-2012 01:55 PM #13
      I'm also encouraged. I got the brush-off with a standard canned thank you response and no useable details. Who actually produces the Tiguan's conventional 6-speed automatic for Volkswagen, Aisin? Chrysler's 62TE 6-speed automatic used in the Rutan has a major disadvantage managing shift quality over the older 4-speed variant (swap-shifting power flow) but at least the calibration is still much better than the too-early shift pattern of the Tiguan's D-mode. The other major disappointment is Tiguan's S-mode - it refuses to shift into 6th gear during expressway cruising, regardless of speed or throttle position. Whoever approved the Tiguan's 2012 automatic transmission calibration, in both modes, should be punished and required to actually purchase a Tiguan with their own money and drive it as their primary vehicle.

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      02-22-2012 02:18 PM #14
      Some insight into the shifting strategy with Sport mode can be found here:

      http://vw.nate-online.com/techdocs/DSG.pdf

      Yes, the pdf is about this transmission, despite the name of the pdf file indicating otherwise.

      Basically, Sport mode is programmed two ways, 6th is used if the overall gearing allows the car to have a higher actual top speed in 6th than in 5th. Otherwise, 6th is not used. No doubt the tall gearing on these cars provides a higher actual top speed in 5th, as would have been the case with my previous Golf 2.5 as well.

      It will be interesting to see what solution they come up with for this issue.

    15. Member vw_nc_dude's Avatar
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      02-22-2012 02:39 PM #15
      Quote Originally Posted by serkaian View Post
      ... Whoever approved the Tiguan's 2012 automatic transmission calibration, in both modes, should be punished and required to actually purchase a Tiguan with their own money and drive it as their primary vehicle.
      Agree with this one

      Really surprising how they tested and released this. Wonder if they test drove it at all

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      02-22-2012 05:46 PM #16
      Quote Originally Posted by vw_nc_dude View Post
      Except the extended road tests we drive the car a lot more than the reviewers of the automotive press. And I respectfully disagree, it is a major issue at this point (for myself at least) because no car should be shifting around 5th and 6th gear at city speeds at ultra-low RPM producing a lot of engine noise.
      Please don't misunderstand. I think the problem is very real and it affects ALL Tig Owners to varying degrees. What I meant is that is hasn't been a major issue for us (my wife and I) with our Tig. Now that could well be a function of the relatively short time spent behind the wheel so far. Like I said, I likely WILL take the update when it becomes available unless by some stretch it destroys the mileage number (which I seriously doubt it will.)

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      02-22-2012 07:21 PM #17
      Quote Originally Posted by vw_nc_dude View Post
      Except the extended road tests we drive the car a lot more than the reviewers of the automotive press. And I respectfully disagree, it is a major issue at this point (for myself at least) because no car should be shifting around 5th and 6th gear at city speeds at ultra-low RPM producing a lot of engine noise.
      I agree 100% with what this Dude just said...

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      02-23-2012 12:29 AM #18
      I'm curious about the "stinging" comment about the transmission problem in the press. Can someone point out where I can find some of them. I'm very curious to read them. Thanks.
      2012 Tiguan SEL 4motion
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      02-23-2012 06:47 AM #19
      Quote Originally Posted by tjmatx View Post
      I'm curious about the "stinging" comment about the transmission problem in the press. Can someone point out where I can find some of them. I'm very curious to read them. Thanks.
      Here is one. http://http://www.autoweek.com/article/20120207/CARREVIEWS/120209912

      Seems like there was another one recently - in a Canadian review maybe?

    20. 02-23-2012 09:41 AM #20
      This is the exact article I was referring to when I said stinging....
      2012 Tiguan SEL, FWD, White Gold

    21. 02-23-2012 09:55 AM #21
      Quote Originally Posted by Ohio Tiguan View Post
      This is the exact article I was referring to when I said stinging....
      I believe the reviewer from USA Today mentioned the wonkiness of the transmission as well:

      •The automatic transmission, re-tuned on the 2012 models to favor fuel economy, toggles between lug and lunge.

      It's too often in too high a gear, especially in low-speed residential neighborhoods. And at even the slightest hill, it downshifts to keep momentum.

      Putting up with that is your penance for a fuel-economy rating 2 miles per gallon better than last year's model.

      You can transcend the drag-along feel by flooring the gas, at which time the transmission shifts up through the gears perfectly; no pause, no shudder, just the next gear. And there goes your mpg, of course.


      http://www.usatoday.com/money/autos/...ive/52938466/1

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      02-23-2012 11:59 AM #22
      I am surprised that the automotive press had comments about the auto trans in the new '12 Tiguan since the 'issues' really manifest itself only in city traffic and stopa dn go situations...
      Cruising on a highway or scooting around a small race track for performance testing does not reveal the programing weakness...
      At the end of the day, its nothing bu a programing weakness that was done in favor of fuel economy...nothing more...
      They could have achieved similar fuel economy with a DSG trans, but maybe there were recertification fees that prohibited the business case for the DSG.
      Also, only a small number of people are sensative to this programing quirk...many ladies that buy and drive this vehicle do not feel that way about the transmission (my wife included).
      Hopefully, there is a fix, but realistically, there probably won't be one since the gains in fuel economy was a big marketing thing for VW on this car, and to reverse that gain is not going to go well.

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      02-23-2012 12:22 PM #23
      Quote Originally Posted by AsianDude View Post
      They could have achieved similar fuel economy with a DSG trans, but maybe there were recertification fees that prohibited the business case for the DSG.

      Also, only a small number of people are sensative to this programing quirk...many ladies that buy and drive this vehicle do not feel that way about the transmission (my wife included).
      1. DSG is (as far as I know) made in Germany and more expensive than the current automatic made in Japan.

      2. Respectfully disagree. If you do a search on "Tiguan Automatic Transmission" you will actually find many people not happy with the current automatic transmission shifting.

      3. I would not put a gender-bias on this issue. My wife does not like the shifting of this, and I am pretty sure that many female drivers do not like to hear engine noise at low RPM and a sluggish transmission going between 5th and 6th gear in city traffic.
      Last edited by vw_nc_dude; 02-23-2012 at 12:27 PM.

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      02-23-2012 01:21 PM #24
      Hello all, I currently own a 2011 Jetta SE 2.5, with a the regular 6-speed Auto/w tiptronic (non-DSG). My vehicle has the same symptoms that have been noted on this thread, shifts to early into 6th gear, etc. At 35mpg while in drive, I have switched it over to tiptronic mode, and the 6th gear is shown on my dash display. Then, applying the gas pedal again slowly, the car will lug and sometimes shudder. On other occasions, just making a slow turn through my neighborhood at 20mph, the car is in 4th gear, and will start to lug. I have brought this to my dealers attention and of course it all has to do with getting better mpg's, according to them. I've tried driving in sport mode but cannot stand the rough tranny down shifting when coming to a stop, very annoying. I don't use that function anymore. Recently I've been interested in possibly purchasing a new Tiguan, but after coming across this thread, I see the shift problem is the same in this vehicle. At this point I will probably pursue something else. I just don't understand how VW can release a transmission like this in their vehicles and not expect any negative feedback. I am a first time VW owner and IMO if the manufacturer is hoping to get repeat buyers, they need to do further testing on their vehicles before releasing to the public.
      Last edited by 43jetta; 02-23-2012 at 01:25 PM.

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      02-23-2012 03:30 PM #25
      Quote Originally Posted by Ohio Tiguan View Post
      I just received this email after logging a complaint:

      Dear Mr. XXXXXXXXX:

      Thank you for your e-mail sharing the concerns you’ve experienced with the programmed shifting of the transmission in your Tiguan. I’m sorry to hear of the disappointment this has caused, as I understand the current programming is shifting too early for your preferred driving style. I appreciate your feedback and the chance to provide you with more information.

      I wanted to let you know that we have been made aware of this concern. We understand the need for our owners to enjoy every aspect of their ownership, and at this time, we are working on an update to help improve upon the shift programming. Because our dealerships will be the first to receive news of this update, I encourage you to contact your dealer on occasion or during regular maintenance to inquire about a possible update in this matter.

      We strive to offer an unmatched experience for our owners, not only in the way we maintain our vehicles, but also in the way we maintain the quality of ownership. It is my sincere hope that this has not otherwise overshadowed the enjoyment of your Tiguan for the excellent driving machine it was built to be.

      If I may be of future assistance, please know our Customer CARE Center is at your disposal Monday through Friday 8 AM to 6 PM, local time, at (800) 822-8987. You are also always welcome to e-mail us again from the “Contact Us” page on www.vw.com.

      In addition, you will soon be receiving a Volkswagen Customer Care satisfaction survey. Please take a few moments to complete this. Your feedback is important for it will allow us to serve you more effectively in the future.
      I sent a follow-up email to VW yesterday and got the below response. So wondering why I did not get at least a message like above that there is something in the works. Maybe they are not ready to commit yet.

      The message I received is as follows:

      ---

      Dear Mr. Angry Tiguan Owner:

      Thank you for your e-mail regarding your Tiguan. I understand you are inquiring about any reprogramming available for the transmission in your vehicle, and I appreciate the chance to assist you in any way possible.

      We here at the Customer CARE Center are not aware any of software updates or reprogramming services available for the transmission in your Tiguan. Should one become available, this will be immediately released directly to our Volkswagen dealers to be completed to the specified applicable vehicles. As such, I’d like to encourage you to continue to keep in contact with your servicing dealer for any vehicle repair updates that may become available in the future.

      Again, I apologize for the inconvenience this matter has caused you, as it is our desire for you to enjoy your entire ownership experience. Please let me know when you will be taking your Tiguan in to have the transmission looked at. I will be sure to follow up with the Service Manager on that date to ensure all resources are utilized to address the shifting issues you are experiencing.

      As a member of the Volkswagen family, your satisfaction is important to me. Please know our Customer CARE Center is available Monday through Friday 8 AM to 6 PM, local time, at (800) 822-8987. You are also always welcome to e-mail us again from the “Contact Us” page on www.vw.com.

      In addition, you will soon be receiving a Volkswagen Customer Care satisfaction survey. Please take a few moments to complete this. Your feedback is important for it will allow us to serve you more effectively in the future.


      Sincerely,

      C.
      Customer CARE Advocate
      Last edited by vw_nc_dude; 02-23-2012 at 03:33 PM.

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      02-23-2012 04:03 PM #26
      Here is a video from consumer reports. They do not mention transmission explicitly, but somewhere around 45sec they say "the engine groans and moans" which exactly is what we are experiencing:

      http://www.youtube.com/watch?v=sDWptp6aObE

    27. 02-23-2012 04:18 PM #27
      Quote Originally Posted by vw_nc_dude View Post
      I sent a follow-up email to VW yesterday and got the below response. So wondering why I did not get at least a message like above that there is something in the works. Maybe they are not ready to commit yet.
      I don't think it is a commitment thing, I think they have to do it, but we'll see.

      I will also add that I didn't email them asking them whether an upgrade was available. I commented more on how the transmission was behaving and they returned with the notion that they were going to make one available.

      If I hear back from them directly (low expectation) I'll post it immediately. Let's hope the wait is short. Others can post their responses here as well.
      2012 Tiguan SEL, FWD, White Gold

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      02-23-2012 05:19 PM #28
      Quote Originally Posted by serkaian View Post
      I'm also encouraged. I got the brush-off with a standard canned thank you response and no useable details. Who actually produces the Tiguan's conventional 6-speed automatic for Volkswagen, Aisin? Chrysler's 62TE 6-speed automatic used in the Rutan has a major disadvantage managing shift quality over the older 4-speed variant (swap-shifting power flow) but at least the calibration is still much better than the too-early shift pattern of the Tiguan's D-mode. The other major disappointment is Tiguan's S-mode - it refuses to shift into 6th gear during expressway cruising, regardless of speed or throttle position. Whoever approved the Tiguan's 2012 automatic transmission calibration, in both modes, should be punished and required to actually purchase a Tiguan with their own money and drive it as their primary vehicle.
      This hold true for the tip and dsg. When in sportmode it won't shift to 6th on the highway until 80 or 85. Unless you turn on the cruise control.


      Sent from my iDevice

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      02-23-2012 07:59 PM #29
      I find VW to lack in their ability to respond to customer concerns/complaints about their cars. Now call to complain about a dealer and they're all over that! I am sick of both VWoA and the dealership giving me platitudes and BS! I want them to take my POS back so I can get a REAL car that has a PROPER transmission that shifts as it should. The dealer tells me "it drives like a manual". Well, ok then! Because I THOUGHT I traded my MANUAL in for an automatic? I don't see VWoA doing anything helpful anytime soon.

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      02-23-2012 08:04 PM #30
      I would highly recommend NOT buying the Tiguan. It's FULL of problems. The heater turns to cold randomly (known problem they haven't manufactured a repair for yet), my recirc button and re-defrost will shut off and AC will come on (not the same problem as the previous one) and no one cares. VW will do nothing to help. I really wish I'd just bought the Ford. I'd wanted a Tiguan for a few years and no I am so disappointed and upset! I have owned VW's for ten years and have never experienced such terrible service and such a horrible VW!
      Last edited by pookieprimmer; 02-23-2012 at 08:05 PM. Reason: meant as a reply to previous post

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      02-23-2012 08:06 PM #31
      Quote Originally Posted by 43jetta View Post
      Hello all, I currently own a 2011 Jetta SE 2.5, with a the regular 6-speed Auto/w tiptronic (non-DSG). My vehicle has the same symptoms that have been noted on this thread, shifts to early into 6th gear, etc. At 35mpg while in drive, I have switched it over to tiptronic mode, and the 6th gear is shown on my dash display. Then, applying the gas pedal again slowly, the car will lug and sometimes shudder. On other occasions, just making a slow turn through my neighborhood at 20mph, the car is in 4th gear, and will start to lug. I have brought this to my dealers attention and of course it all has to do with getting better mpg's, according to them. I've tried driving in sport mode but cannot stand the rough tranny down shifting when coming to a stop, very annoying. I don't use that function anymore. Recently I've been interested in possibly purchasing a new Tiguan, but after coming across this thread, I see the shift problem is the same in this vehicle. At this point I will probably pursue something else. I just don't understand how VW can release a transmission like this in their vehicles and not expect any negative feedback. I am a first time VW owner and IMO if the manufacturer is hoping to get repeat buyers, they need to do further testing on their vehicles before releasing to the public.
      I would highly recommend NOT buying the Tiguan. It's FULL of problems. The heater turns to cold randomly (known problem they haven't manufactured a repair for yet), my recirc button and re-defrost will shut off and AC will come on (not the same problem as the previous one) and no one cares. VW will do nothing to help. I really wish I'd just bought the Ford. I'd wanted a Tiguan for a few years and no I am so disappointed and upset! I have owned VW's for ten years and have never experienced such terrible service and such a horrible VW!

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      02-23-2012 08:12 PM #32
      Quote Originally Posted by AsianDude View Post
      I am surprised that the automotive press had comments about the auto trans in the new '12 Tiguan since the 'issues' really manifest itself only in city traffic and stopa dn go situations...
      Cruising on a highway or scooting around a small race track for performance testing does not reveal the programing weakness...
      At the end of the day, its nothing bu a programing weakness that was done in favor of fuel economy...nothing more...
      They could have achieved similar fuel economy with a DSG trans, but maybe there were recertification fees that prohibited the business case for the DSG.
      Also, only a small number of people are sensative to this programing quirk...many ladies that buy and drive this vehicle do not feel that way about the transmission (my wife included).
      Hopefully, there is a fix, but realistically, there probably won't be one since the gains in fuel economy was a big marketing thing for VW on this car, and to reverse that gain is not going to go well.


      LADY HERE TO SAY THIS TRANSMISSION MAKES ME WANT TO DRIVE THIS POS INTO THE NEAREST RIVER!! I hate this transmission! If I had wanted to manually shift (which I have to in this POS because it's annoying as &^%$ to have the lugging and shaking!) I would have kept my '04 Jetta GLI with the clutch!

    33. Member
      Join Date
      Sep 17th, 2007
      Location
      Texas, USA
      Posts
      1,994
      02-23-2012 08:19 PM #33
      Quote Originally Posted by pookieprimmer View Post
      LADY HERE TO SAY THIS TRANSMISSION MAKES ME WANT TO DRIVE THIS POS INTO THE NEAREST RIVER!! I hate this transmission! If I had wanted to manually shift (which I have to in this POS because it's annoying as &^%$ to have the lugging and shaking!) I would have kept my '04 Jetta GLI with the clutch!
      So I take it that the trans behaviour did not show up during your test drive?
      Sorry to hear about your dislike...

    34. Junior Member Ween's Avatar
      Join Date
      Jan 10th, 2012
      Location
      AK
      Posts
      40
      Vehicles
      2010 Salsa Red VW Jetta TDI (traded in for) 2012 Reflex Silver VW Tiguan SE 4Motion
      02-23-2012 08:22 PM #34
      The heater turns to cold randomly (known problem they haven't manufactured a repair for yet)
      Not true. Service Bulletin for 2012 Tigs released 7 Feb:
      http://forums.vwvortex.com/showthrea...topped-working!

    35. Member vw_nc_dude's Avatar
      Join Date
      Jan 29th, 2012
      Location
      USA
      Posts
      1,015
      02-23-2012 09:11 PM #35
      Quote Originally Posted by Ween View Post
      Not true. Service Bulletin for 2012 Tigs released 7 Feb:
      http://forums.vwvortex.com/showthrea...topped-working!
      Didn't know about the heater issue. Thanks for the pointer. One more thing to watch out for.

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