We are going to get an updated shift program for our 2012 transmissions!

[Gnoleb]

*Update- The dealer claims they did the update to my vehicle, they put 30 miles on it, used up a qtr of my full tank of gas and didn't bother to refill. It ran fine the first two days but now feels the same and still has poor gas milage. Also, today when coming to a stop light, the brakes locked up and I had to press hard to get it to slow down. The brake pedal resisted and popped back twice. The service rep said that the trans update is not mandatory nor is there a TSB on it so I was suspect they did anything at all. Other issues I've had are with the so called premium navigation system which is a joke to anyone who has owned a car with navigation. The system freezes up and takes a really long time to load anything. The POI feature is a joke and couldn’t even find "Home Depot." The climate control does what it wants and resets to random settings. I got rid of my Lexus IS 250 because of the engine problems but at least they ate the $10,000 job to make the fix. VW must think their consumers are idiots and I'm beginning to feel like one after his purchase.

Did they give you customer copy after they performed the update? Maybe you need to find a different vw service nearby to check your car.

[VWOllie]

Did they give you customer copy after they performed the update? Maybe you need to find a different vw service nearby to check your car.

They did which is why I questioned them even doing the work because there was no TSB on the docs. I spoke to VWoA today and they are going to contact the dealer to tell them what to do when I take it in. *fingers crossed*

[bradsvw]

Will the transmission update wipe off APR 1 software? I recently got APR1 and wondered if the dealer update will wipe it off.

Nope, it gets downloaded into the Tranny Control Unit (TCU) not the ECU...your good to go...

[czzzla]

I even ask the Dealer where I purchased the car. They seem like they have no idea. I don't know what else method that I can find out for the update.

This early shift is really bothers me.

[vw_nc_dude]

I even ask the Dealer where I purchased the car. They seem like they have no idea. I don't know what else method that I can find out for the update.

This early shift is really bothers me.

They need to hook up the car to the computer and then call tech-line. Tell them to open a VTA ticket regarding the transmission. The update can be done via tele-diagnosis.

Looks like the roll-out of this transmission update is another fiasco by VW

[wildcatjeff]

Called VW back and asked them to check again on the TSB and she logged into the Elsa web and found the TSB 011213. Scheduled for next Friday to get the update. You guys ROCK!!!

[stainlineho]

Man some garbage service advisors out there. Demand you be serviced!

[nomarmax2]

Appreciate all the hard work from previous posters. I went to VW dealer, gave them both numbers and he showed me on the screen the listing and quick look at the Tech Bulletin.

The Tech Bulletin number is: 1-12-13, the transaction number on the bulletin is 2029206.

By the way there was another Transmission bulletin 1-12-12, but I don't know what the issue was

For SEL owners, there is a RNS-510 Navigation update, but I didn't have it installed. Maybe next time.

Much better throttle response in the 25-35 mph range.

[vw_nc_dude]

Appreciate all the hard work from previous posters. I went to VW dealer, gave them both numbers and he showed me on the screen the listing and quick look at the Tech Bulletin.

The Tech Bulletin number is: 1-12-13, the transaction number on the bulletin is 2029206.

By the way there was another Transmission bulletin 1-12-12, but I don't know what the issue was

For SEL owners, there is a RNS-510 Navigation update, but I didn't have it installed. Maybe next time.

Much better throttle response in the 25-35 mph range.

Thanks much for the feedback. This clarifies why there were two numbers flying around.

[cbs19862]

My wife and I took her '12 Tiggy in today for the update. Thanks to you guys on here, when I scheduled the appointment, I included the TSB # for their quick reference. They said I'd "certainly done my homework." I told them I just didn't want to bring it back.

Anyhow, we took turns driving it on our way home, and the difference is amazing. The loud noise is gone, and the tranny is quite responsive.

They provided us with a printout of the full TSB.

Thanks again to everyone on here.

[vw_nc_dude]

My wife and I took her '12 Tiggy in today for the update. Thanks to you guys on here, when I scheduled the appointment, I included the TSB # for their quick reference. They said I'd "certainly done my homework." I told them I just didn't want to bring it back.

Anyhow, we took turns driving it on our way home, and the difference is amazing. The loud noise is gone, and the tranny is quite responsive.

They provided us with a printout of the full TSB.

Thanks again to everyone on here.

Really glad that this update is working out for everyone so far. As far as I can see from the comments, there is nobody who was upset after the update, right?

[pbafire]

Ok for all that have had it done... A few tanks in.. Any MPG loss noticed?

[Ohio Tiguan]

They provided us with a printout of the full TSB.

Could you scan that doc and post here, please?

[cbs19862]

Could you scan that doc and post here, please?

Yes, I'll try to get it posted later this evening.

[czzzla]

Hi all,
Got my updated yesterday not 100% great but much much much better than before. TSB # is 1-12-13. Also, they have a recall for Heat and AC thing so they also updated that for me.

Now I am happy

[Java_T]

Really glad that this update is working out for everyone so far. As far as I can see from the comments, there is nobody who was upset after the update, right?

Are you still hearing the groaning at certain speed ? ( e.g. 80-90KM/h ). I do hear the noise sometime after the upgrade.

Any customers who got software update in this thread located in Canada ? are you feeling BIG difference ?

[JettaBoy25]

Hi all,
Got my updated yesterday not 100% great but much much much better than before. TSB # is 1-12-13. Also, they have a recall for Heat and AC thing so they also updated that for me.

Now I am happy

what is the issue with the AC and Heat?

[Gnoleb]

what is the issue with the AC and Heat?

My tiguan also updated climate control software.

[czzzla]

what is the issue with the AC and Heat?

I have no idea....but the adviser said there is recall for this.

[enojado]

Got mine done this past Saturday. Came in armed with the TSB info from this thread. Props to those that have shared the info.

Our Tig (we call her Sasha, as in Sasha Grey since her color is Pepper Grey) drives much better. Shifts are more responsive to throttle input and, for me, it is less prone to go for a higher gear unless I am very light on the throttle. The groan is pretty much gone. Not sure as to gas mileage, but I will be ok if I take a hit of 1-2 mpg. I especially noticed the change when I was stuck in traffic come home from Santa Cruz on Sunday. It was a lot easier to modulate my speed and the transmission just felt "better."

Overall, very happy with the change.

Hi all,
Got my updated yesterday not 100% great but much much much better than before. TSB # is 1-12-13. Also, they have a recall for Heat and AC thing so they also updated that for me.

Now I am happy

Interesting. I'll have to double check my paperwork, but I don't recall seeing info on a recall for heat and ac. What year and trim is your Tig? I thought I recall somebody on this forum mentioning there was a TSB for ac/heat issues, but that it only applied to Tigs from prior years.

What does your paperwork say re the ac/heat recall?

[cbs19862]

[artronics]

Everyone,

The weirdest thing - my tranny runs like crap with THE AC ON!
AC off, all is good. AC on, same as before the software update!
I wonder if there is a different routine in the software for when the AC is on and they didn't change the shift points for that.

Did you guys notice that? I just had to use the AC last week for the first time this year.

[will.am.i]

Kinda bummed, my check engine light came on after only 3,600 miles, so I dropped off the tiggy to get it checked out. I left the car at the dealer for about five hours and they finally called back and said the car is fine, they ran the full diagnosis and everything checked out ok, not sure why the light came on. During this conversation I asked the service tech if he had heard about any transmission programming updates and he said no, nothing he is aware of and no other owners have complained of any problems. Then I had him run TSB# 1-12-13 as referenced in this thread and he put me on hold for about 10min while he checked it out. He said "he did see the complaint in the system, but because this is not an official VW recall, there was nothing he could do because this wasn't MY complaint." I insisted I was having the same problems (sluggish, low groaning sound at 30-35 mph, car shifting early, etc..) and he needed to check it out, that's the whole reason I even brought it up. So he took some notes and had one of his service guys take the car out for a test drive (unfortunately I was still at work and not with him during this). He called me back about 20min later and said "MY SERVICE GUY DIDN'T NOTICE ANYTHING AND THE CAR IS SHIFTING FINE." I KNEW he was going to say that! Now I will have to spend more time going back to the dealer trying to explain to him that I am having the EXACT same issues that are referenced in this TSB#. Once I finally get it done I will post an update....from what I have read so far, it's not 1000x better, but I just want to car to feel like it should!

To give the service guy credit, he was pretty cool about it, I'm just bummed I have to spend more time/effort on this.

[vw_nc_dude]

Kinda bummed, my check engine light came on after only 3,600 miles, so I dropped off the tiggy to get it checked out. I left the car at the dealer for about five hours and they finally called back and said the car is fine, they ran the full diagnosis and everything checked out ok, not sure why the light came on. During this conversation I asked the service tech if he had heard about any transmission programming updates and he said no, nothing he is aware of and no other owners have complained of any problems. Then I had him run TSB# 1-12-13 as referenced in this thread and he put me on hold for about 10min while he checked it out. He said "he did see the complaint in the system, but because this is not an official VW recall, there was nothing he could do because this wasn't MY complaint." I insisted I was having the same problems (sluggish, low groaning sound at 30-35 mph, car shifting early, etc..) and he needed to check it out, that's the whole reason I even brought it up. So he took some notes and had one of his service guys take the car out for a test drive (unfortunately I was still at work and not with him during this). He called me back about 20min later and said "MY SERVICE GUY DIDN'T NOTICE ANYTHING AND THE CAR IS SHIFTING FINE." I KNEW he was going to say that! Now I will have to spend more time going back to the dealer trying to explain to him that I am having the EXACT same issues that are referenced in this TSB#. Once I finally get it done I will post an update....from what I have read so far, it's not 1000x better, but I just want to car to feel like it should!

To give the service guy credit, he was pretty cool about it, I'm just bummed I have to spend more time/effort on this.

Yeah, my service guy also initially said "everything is fine" after his test drive

I insisted and he finally called tech-line and did the update via tele-diagnosis. I agree, it's not 100% but pretty close. I really enjoy now driving the car. Definitely insist to have the update.

[vw_nc_dude]

Everyone,

The weirdest thing - my tranny runs like crap with THE AC ON!
AC off, all is good. AC on, same as before the software update!
I wonder if there is a different routine in the software for when the AC is on and they didn't change the shift points for that.

Did you guys notice that? I just had to use the AC last week for the first time this year.

I think I drove with the AC on and did not notice a difference. I will check again and report back once I do.

[Gnoleb]

Kinda bummed, my check engine light came on after only 3,600 miles, so I dropped off the tiggy to get it checked out. I left the car at the dealer for about five hours and they finally called back and said the car is fine, they ran the full diagnosis and everything checked out ok, not sure why the light came on. During this conversation I asked the service tech if he had heard about any transmission programming updates and he said no, nothing he is aware of and no other owners have complained of any problems. Then I had him run TSB# 1-12-13 as referenced in this thread and he put me on hold for about 10min while he checked it out. He said "he did see the complaint in the system, but because this is not an official VW recall, there was nothing he could do because this wasn't MY complaint." I insisted I was having the same problems (sluggish, low groaning sound at 30-35 mph, car shifting early, etc..) and he needed to check it out, that's the whole reason I even brought it up. So he took some notes and had one of his service guys take the car out for a test drive (unfortunately I was still at work and not with him during this). He called me back about 20min later and said "MY SERVICE GUY DIDN'T NOTICE ANYTHING AND THE CAR IS SHIFTING FINE." I KNEW he was going to say that! Now I will have to spend more time going back to the dealer trying to explain to him that I am having the EXACT same issues that are referenced in this TSB#. Once I finally get it done I will post an update....from what I have read so far, it's not 1000x better, but I just want to car to feel like it should!

To give the service guy credit, he was pretty cool about it, I'm just bummed I have to spend more time/effort on this.

Just tell your dealer "this is my car, I felt the problem and you have the update to fix it, just f@#king do it.

[Gnoleb]

Everyone,

The weirdest thing - my tranny runs like crap with THE AC ON!
AC off, all is good. AC on, same as before the software update!
I wonder if there is a different routine in the software for when the AC is on and they didn't change the shift points for that.

Did you guys notice that? I just had to use the AC last week for the first time this year.

I didn't notice any different with AC ON or OFF.

[kosta15auto]

I got the transmission update today on my 2012. Yes there is a difference in a good way. I don’t know how many of you current Tiguan owners had a chance to own two Tiguans in a row but I traded in my 2009 for a 2012 model. Had a very good experience and quite a few miles on my 2009 and I can only tell that even after the transmission update my 2012 is not close to the driving experience of 2009. VW messed up this time and they are very cautious and hesitant to bring the old trany software back since it will totally spoil the advertised gas mileage.
The trany update that we are getting is a very very little tweak that is just barely enough to get rid of the annoying transmission bog. But ultimately it works and it’s better than before and better than nothing.
Cheers.

[czzzla]

Got mine done this past Saturday. Came in armed with the TSB info from this thread. Props to those that have shared the info.

Our Tig (we call her Sasha, as in Sasha Grey since her color is Pepper Grey) drives much better. Shifts are more responsive to throttle input and, for me, it is less prone to go for a higher gear unless I am very light on the throttle. The groan is pretty much gone. Not sure as to gas mileage, but I will be ok if I take a hit of 1-2 mpg. I especially noticed the change when I was stuck in traffic come home from Santa Cruz on Sunday. It was a lot easier to modulate my speed and the transmission just felt "better."

Overall, very happy with the change.



Interesting. I'll have to double check my paperwork, but I don't recall seeing info on a recall for heat and ac. What year and trim is your Tig? I thought I recall somebody on this forum mentioning there was a TSB for ac/heat issues, but that it only applied to Tigs from prior years.

What does your paperwork say re the ac/heat recall?

My is 2012 SE, when i was in the service center for the transmission update and the adviser told me there is a recall for the ac/heat on my model. So, he just put it in for the update as well. I didn't really read the paper, which I only search for the update note on the transmission TSB No. if you need more info. I can get the paper in the car tmr. and see if i can find anything.

[Gnoleb]

I got the transmission update today on my 2012. Yes there is a difference in a good way. I don’t know how many of you current Tiguan owners had a chance to own two Tiguans in a row but I traded in my 2009 for a 2012 model. Had a very good experience and quite a few miles on my 2009 and I can only tell that even after the transmission update my 2012 is not close to the driving experience of 2009. VW messed up this time and they are very cautious and hesitant to bring the old trany software back since it will totally spoil the advertised gas mileage.
The trany update that we are getting is a very very little tweak that is just barely enough to get rid of the annoying transmission bog. But ultimately it works and it’s better than before and better than nothing.
Cheers.

It's not just about the software, they have totally different tranny, obviously DSG has better driving experience but is less durable than tiptronic.

[konaman22]

Hi !

Juste got the update this morning. I didn't have the chance to test it a lot but it seems to be great. Not perfect but a lot better.

Thanks to CBS19862, your post with the papers help me a lot !

Cheers !

[artronics]

It's not just about the software, they have totally different tranny, obviously DSG has better driving experience but is less durable than tiptronic.

There's no direct shift on the 2012, still 6 speed Tiptronic. Did you mean DSP?

[enojado]

My is 2012 SE, when i was in the service center for the transmission update and the adviser told me there is a recall for the ac/heat on my model. So, he just put it in for the update as well. I didn't really read the paper, which I only search for the update note on the transmission TSB No. if you need more info. I can get the paper in the car tmr. and see if i can find anything.

Yeah, that would be great if you could post any info on the ac/heat recall.

[Gnoleb]

There's no direct shift on the 2012, still 6 speed Tiptronic. Did you mean DSP?

I mean there is direct shift on the 09 tiggy.

[artronics]

I mean there is direct shift on the 09 tiggy.