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    Thread: RNS-510 Firmware Upgrade (3/1/12) - Anyone?

    1. Member mmhs19's Avatar
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      03-03-2012 08:20 PM #1
      Has anyone gotten the update yet? If so, what's the verdict?

    2. Member cfurman's Avatar
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      03-03-2012 09:07 PM #2
      Quote Originally Posted by mmhs19 View Post
      Has anyone gotten the update yet? If so, what's the verdict?
      Dealer tried today... no notice from VW, no update available. This is becoming a bad dream.
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    3. 03-05-2012 03:33 PM #3
      Com'n...I've been waiting for 5 months now. This is getting ridiculous! Did anyone see the blog post at askavwsalesguy.com?

    4. 03-07-2012 07:33 PM #4
      My car is in the shop for a 4th time trying to get this update. This after contacting customer care with a list of radio issues and being told to contact my dealer for an update. I just got back from going to pick it up and of course no software update. The one on their showroom floor has SW-3680, but the hardware is H08, which seems real low, my first one was H61 and then the replacement unit they installed was H60. They are going to try to swap this for me tomorrow. Should I be concerned about the hardware version being so low? Map version is slightly lower too.

    5. Member cfurman's Avatar
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      03-07-2012 08:14 PM #5
      Dealer needs to contact the Regional VW QTM. They most likely have the firmware CD.
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    6. 03-07-2012 08:33 PM #6
      Quote Originally Posted by cfurman View Post
      Dealer needs to contact the Regional VW QTM. They most likely have the firmware CD.
      Actually the regional QTM signed off on all my radio issues as "considered normal" because they he didn't have an update for it.

      I'm not sure how mp3s playing in repeat when repeat is turned off, crashing MDI when shuffling playlists, being only able to shuffle artists A-G, MDI device taking 5+ minutes to be detected, and so on are considered normal...

    7. Member mmhs19's Avatar
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      03-23-2012 07:50 PM #7
      Just checking in on this question again. Anyone have success?
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    8. 03-23-2012 08:08 PM #8
      nothing yet

    9. 03-24-2012 04:35 PM #9
      Hi:

      My RNS 510 in my 2012 Passat SEL Premium was updated to SW 3690 in February 2012 after complaining politely to my service manager and to the CEO of VW Assistant. I already have a 5 month subscription to Sirius Travel Link. I had understood from several forums here and elsewhere the upgrade was going to be provided automatically after March 1. Something must have happened to the edic.

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      03-24-2012 08:12 PM #10
      Almost due for my 10k service, will see what my dealer knows. Will be my first report to them as I discovered it after my 90 day appt and had only filed a complaint with VW customer care (who at the time was clueless). May have to follow up with customer care again if my dealer is lost on this endeavor.

    11. Member cfurman's Avatar
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      03-24-2012 08:21 PM #11
      Mine was updated by the VW QTM a few weeks ago. I just complained and complained, they called him, he came out and updated it.
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      03-25-2012 12:17 AM #12
      Quote Originally Posted by rhpot1991 View Post
      Actually the regional QTM signed off on all my radio issues as "considered normal" because they he didn't have an update for it.

      I'm not sure how mp3s playing in repeat when repeat is turned off, crashing MDI when shuffling playlists, being only able to shuffle artists A-G, MDI device taking 5+ minutes to be detected, and so on are considered normal...
      Where do you live? Cause I know some regional QTMs that I could send him a text to help out more.

    13. Junior Member darrelld's Avatar
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      03-25-2012 01:39 PM #13
      Tried to have this updated when taking my Passat in for the recall at the beginning of march , dealer had no word of firmware update for early production Passats with RNS510. Was told the hardware is not compatible.

    14. 03-25-2012 01:55 PM #14
      Quote Originally Posted by Boosted2003! View Post
      Where do you live? Cause I know some regional QTMs that I could send him a text to help out more.
      Central PA

    15. 03-25-2012 02:01 PM #15
      Quote Originally Posted by darrelld View Post
      Tried to have this updated when taking my Passat in for the recall at the beginning of march , dealer had no word of firmware update for early production Passats with RNS510. Was told the hardware is not compatible.
      After being unable to locate an update after many visits, my dealer said something similar, that my hardware wasn't compatible with the Travel Link update. Lies.

      I managed to talk them into swapping the radio unit with one they had on the floor. SW-3680, not the latest but much newer than what I had. The maps were even older on this unit, but I managed to get VW Customer Care to send a disc to my dealer to update this.

    16. Junior Member darrelld's Avatar
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      03-25-2012 04:04 PM #16
      Quote Originally Posted by sfiermon View Post
      Com'n...I've been waiting for 5 months now. This is getting ridiculous! Did anyone see the blog post at askavwsalesguy.com?
      There was some additional info posted here and seems like a typo in parenthesis.

      Dealers will get new software to update inventory and any cars that come in for service. The ETA for the software at dealerships is Calendar Week 4/12 (near the beginning of February).
      Jay,
      Where did you read this?
      I called yesterday "VW Customer Care" and they told me that this is not true and they don't have any news about this software upgrade at this point..How can I find this official news.. I want to call them back with proof..
      February 28, 2012 | Unregistered Commenter Kchorro
      Jays response was
      Copy and pasted from VWwebsource an dealer only VW resource that VW of America runs.

    17. 03-26-2012 04:10 PM #17
      What dealer is doing this???

    18. Member Kyosho's Avatar
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      03-26-2012 06:29 PM #18
      I know that when I went for my last service appointment a week ago, and I asked they told me that my NAV is up to date with their system. I showed them the Jay Pichardo's web page on http://askavwsalesguy.com/blog/2012/...-1st-kill.html and the guy went to show the mechanic the webpage. The mechanic told him that their system says the NAV is up to date, what more can they do. I know for a fact that I have NO travel link, and all my voice commands still continue to work.

    19. 03-26-2012 08:06 PM #19
      Just bought my 2012 SEL and it's NAV is up to date.

      The Travel link is ok.....but I don't see an option for STOCKS.....

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      03-27-2012 11:12 PM #20
      I have some info on this...

      The update CDs should have arrived at dealers within the last few days. The software version on the disc is 3690. There is an official VW bulletin that comes with the disc that says it is only to be used to update units that originally came with sw3680.

      That said, the label on the disc I saw says it is able to update both sw2625 and sw3680. I'm particularly interested in that tidbit as I have a nav unit with sw2625 that I hope to install in my car in the very near future. I've been waiting for the update for a couple of reasons. Firstly, I really want to fix the media playback bug. Secondly, I want to swap out the HDD for a SSD, and a full software update disc is needed to do that. I really don't mind giving up the voice commands to get the (supposedly) improved performance of the newer software.

      So, if your unit has sw3680, your dealer should be able to update your unit without issue. If your unit has sw2625, the story is that your dealer will still need to get authorization from their VW rep prior to doing the update. Or...you could wait for the disc to become available at the VW Technical Literature store and purchase it for $20 and then DIY at your own risk. Or...you could wait for an iso of the disc to show up on one of the file hosting sites (like was happened with the sw1140 disc for the previous versions of the RNS-510s) for a slightly more ambitious and riskier DIY project.

    21. Member mmhs19's Avatar
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      03-28-2012 07:23 AM #21
      My next appt is 4/6; I'll report back. Thanks for all the posts.
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      03-28-2012 02:26 PM #22
      Chris,

      Just FYI....If your car did not come with the RNS-510 with minimum SW2625 then under no circumstances will VW Dealership move to the steup of updating your unit. Simply because Warranty will not cover things if something goes south. Your VIN number has all the information what options your car came with, including the serial number of your Radio.

      VW Literature at this time will not get this disc, as it can cause major headache on the market as this disc Bricks Version A/B/C units, and VW wants to have control over some folks trying to do this update on their own and then come back for warranty claim.

      There are ways already to get the SW2625 udpdated all the way to 3690 and keep Voice Commands as well.

      Sorry to chime in with not a positive note.

      -Peter

      Quote Originally Posted by ChrisM View Post
      I have some info on this...

      The update CDs should have arrived at dealers within the last few days. The software version on the disc is 3690. There is an official VW bulletin that comes with the disc that says it is only to be used to update units that originally came with sw3680.

      That said, the label on the disc I saw says it is able to update both sw2625 and sw3680. I'm particularly interested in that tidbit as I have a nav unit with sw2625 that I hope to install in my car in the very near future. I've been waiting for the update for a couple of reasons. Firstly, I really want to fix the media playback bug. Secondly, I want to swap out the HDD for a SSD, and a full software update disc is needed to do that. I really don't mind giving up the voice commands to get the (supposedly) improved performance of the newer software.

      So, if your unit has sw3680, your dealer should be able to update your unit without issue. If your unit has sw2625, the story is that your dealer will still need to get authorization from their VW rep prior to doing the update. Or...you could wait for the disc to become available at the VW Technical Literature store and purchase it for $20 and then DIY at your own risk. Or...you could wait for an iso of the disc to show up on one of the file hosting sites (like was happened with the sw1140 disc for the previous versions of the RNS-510s) for a slightly more ambitious and riskier DIY project.
      // OEM Recaros // RNS-510 // RVC // RLS // OPS // OEM Auto-Dimming Auto-Folding Exterior Mirrors // OEM Homelink // OEM LED Tails // OEM Golf R Black Headlights // OEM Door puddle lights // OKADA Plasma Coils // APR Stage 3 // 034M Catch Can
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    23. Junior Member darrelld's Avatar
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      03-29-2012 12:59 PM #23
      I am going to the dealership on 3/29 to finish the seat recall work delayed for lack of parts. Will request the Nav update and report the results.

      I currently have sw2625 according to what my nav says by holding the setup button until the diagnostics screen appears.

    24. Junior Member darrelld's Avatar
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      03-31-2012 12:25 PM #24
      Just returned from dealer, no firmware update is available they say my sw2625 is the latest version VW is showing.

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      03-31-2012 01:41 PM #25
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      03-31-2012 08:01 PM #26
      Yeah, as I mentioned before, dealers now have long awaited tech bulletin and disc for 3680->3690 updates. The label on the disc itself indicates that it can also do 2625->3690 updates, but it is not approved by VW for that.

      That said, I used the disc to update my unit that came with 2625 and it seemed to work fine for me during the 5 minutes that I used it. YMMV, as they say. I have been much less successful trying to get an SSD drive to work, though. So far the only positive outcome of the experiment is that I can now swap out an RNS-510 hard drive in less than 20 minutes.

    27. 04-02-2012 02:17 PM #27
      So...anyone get the upgrade?

    28. Member dachman1's Avatar
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      04-02-2012 03:28 PM #28
      Quote Originally Posted by ChrisM View Post
      Yeah, as I mentioned before, dealers now have long awaited tech bulletin and disc for 3680->3690 updates. The label on the disc itself indicates that it can also do 2625->3690 updates, but it is not approved by VW for that.

      That said, I used the disc to update my unit that came with 2625 and it seemed to work fine for me during the 5 minutes that I used it. YMMV, as they say. I have been much less successful trying to get an SSD drive to work, though. So far the only positive outcome of the experiment is that I can now swap out an RNS-510 hard drive in less than 20 minutes.
      Any chance of getting an ISO image of that disc?

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      04-02-2012 08:29 PM #29
      Quote Originally Posted by dachman1 View Post
      Any chance of getting an ISO image of that disc?
      No, unfortunately. I was using a disc that was loaned to me for a few hours. Also, my laptop doesn't have a CD drive.

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      04-03-2012 02:25 PM #30
      Dropped the passat off this morning for my 10k service. Mentioned the radio updated (I have the 26xx FW) got the huh what. Said he would pass it to the techs to see if they know what CD. Also going back that way in an hour with my Tiguan for 90 free check. That one has the 3680. We shall see if they upgrade one, both, or none to the 3690.

    31. 04-03-2012 02:29 PM #31
      I was able to get my replacement radio (with 3680) upgraded to 3690. Their tech bulletin says that 3680 is required.

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      04-03-2012 07:49 PM #32
      Tig 3680-3690 done during its 90 courtesy check..... And more importantly so was my Passat 2625-3690 during my 10k appt today!

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      04-03-2012 08:29 PM #33
      Quote Originally Posted by pbafire View Post
      Tig 3680-3690 done during its 90 courtesy check..... And more importantly so was my Passat 2625-3690 during my 10k appt today!
      Wow nice ! Where are you located?
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      04-03-2012 08:38 PM #34
      Hawaii. Helps that the senior tech said he went by the label saying 2625/3680 and not the tech bulletin that said 3680 only. That technically he wasn't supposed to do it but was willing to claim 'his bad on not reading' (the tech bulletin) if it was bricked and would have got me a new unit under warranty if it didn't take.

    35. Member Kyosho's Avatar
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      04-04-2012 08:36 PM #35
      My Dealership just called me, to tell me that they have just received the update today. After that all those days, I guess VW was a little late on getting all the VW dealerships the update. I have an appointment to update it on Friday, so I will keep you guys informed!

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