Noticed the 2012 passat is listed on sirius site as being travel link compatible, not sure what that means.
If you are wondering why I didn't call back sooner. I actually did... about 2 weeks after the first, but apparently got lost in their phone tree and didn't get the right deparment.
That's ALWAYS a good excuse! Just like "it was a computer glitch". Garbage in - garbage out - I always say.
2012 Passat SE TDI NAV
2005 F250 PSD 4X4 LB CrewCab Arizona Beige / Blue Spring / Gauges / Coolant Filter / SG-II / Peragon Bed Cover
2007 Arctic Fox 30' Fifth Wheel
I've had my travel link up and running for about two weeks now. I called the second tier line and at first the guy couldn't activate it with just the esn but once I gave him the vin number he was able to do it. So good luck.
Euro switch, 30% 3M nano ceramic tint, Chinese BiXenon headlights and LED tail lights, H&R springs, paddle shifter steering from V6, 20" Giovanna Kilis wheels, 225/35ZR20 Conti DWS tires
My advice and what worked for me.....
After being on day 11 of the 7-10 day ticket, a fellow Vortexer (melduforx) messaged me and said to post directly to the Sirius Facebook or Twitter page.
I thought he was nuts... yeah right, this won't work.
But, I was desperate to try anything so I posted a message right on their Facebook wall that said something like
"Have a 2012 Passat with Travel Link but after day 11 of a 7-10 support ticket, no one has been able to get Travel Link working. Please help"
I had a Facebook reply post within 10 minutes.
A phone call within 2 hours
Issue was resolved and completely working within 24 hours.
So.... I know it sounds odd, but it really works to post directly to them.
Yes it looks like Facebook is the way to go. When you post there you will get a response back from corporate and within a couple days you should be activated. I posted on Wednesday afternoon and had a call Thursday morning. After talking to a very helpful guy (Steve) he said it would be a day or so to get IT to fix my radio's data. Didn't hear on Friday so called him Monday morning and he was following up with IT. He called me back around noon and sent the activation code which got everything working.
So, maybe you don't have to complain like I did on Facebook, but just post to their site that you want someone to help get Travelink activated. For some reason they know how to do it where no one else at Sirius does.
This thread needs to be kept fresh so others know what needs to happen and what steps need to be taken.
After going even further to see what happens behind this issue, Jenn, told me few details. The RNS-510 originally is Branded as VW only unit for US market and it shown as Audio and Traffic only.
Now comes strange issue, Passat 2012 comes with Sirius Travel link enabled, as that is actually done by the dealer or whomever initially requests the Trial of Sirius Services.
RNS-510 that was either purchased from third part or it was upgraded from a older firmware needs to be rebranded as a unit capable of Travel Link features. This takes 3-4 days for developers to get this done with all the people in between for contact.
Jenn Campbell is the head of SiriusXM Corporate. But in order to get to her for resolution of this issue, the request MUST come from an email sent to a general bucket which is firstname.lastname@example.org
Hope this clears things up a bit.
// OEM Recaros // RNS-510 // RVC // RLS // OPS // OEM Auto-Dimming Auto-Folding Exterior Mirrors // OEM Homelink // OEM LED Tails // OEM Golf R Black Headlights // OEM Door puddle lights // OKADA Plasma Coils // APR Stage 3 // 034M Catch Can
RNS-510 Guru // VWNavi.com // Instagram: PeterDNA
has anyone tried to put a SSD in their RNS 510? if so, how much faster is it really (considering its using PATA and not SATA)?
Is this at all possible with the 2010 models? I have a 2010 VW Tiguan w/ RNS-510, not sure on the HW or Software revision. Currently 46k on the clock, not sure if it's still covered under warranty to get these updates.
I also have a HW08 -1040 RNS-510 that I pulled from my TDI if that will work I can swap that into the Tiguan. Any word?
I have a new 2012 Tiguan, with this unit, and it has the latest software. And it's still PAINFULLY SLOW!. I can't imagine it being any slower. I truly hate this unit. Last night I was entering an address into the Nav. I waited between each letter punched when entering the address. It was soooo sloooooowwww. And the killer is they charge an enormous amount compared to an after market stand alone unit that's ten times better.
so i swapped out my RNS-315 for a shinny new RNS-510 (thanks Pete) - that took like 20 minutes - THEN i called Sirius to get my Travel link (traffic, weather and other goodies) turned on and down the rabbit hole i went..
It does help to read the posts and know what the typical response is going to be from Sirius. The rep i spoke to was actually pretty nice and knowledgeable. She knew this was not something she could do herself, there system is still not properly set up to handle these new 510's or older 510 but with software update. She elevated the situation to a TECH but since it was 8pm there was nothing we could do until today. I did also (again after talking to Peteski) post on there FACEBOOK page in hopes of getting a faster response. Ill let everybody know as soon as i get it sorted.
got my Travel Link turned on. still a pain in the arse but getting better - took 2 calls about 30 minutes each - 1 last night and 1 again this morning. 855 260 5969 is the way to go - that is advanced tech support. It does depend on WHO u get - clearly some reps have more skills than others.
Just did the email@example.com method the other day. Took about 10 minutes on the phone for them to take my information and they had my account up and running in no time.
Definitely the least-hassle way to go, they even call you so you never have to dial a number if you include your contact info in your email.