RNS-510 Firmware Upgrade (3/1/12) - Anyone?

[Coolcrush]

A quick screenshot of Travel Link on my way home from NC. It was incredible how well it ll worked and how useful it was. The radar is updated every five minutes.

I'll take some pics of the other functions shortly

Joe

Any easy way to get t the folks in IT who know the fix or must we go thru the tier 1 folks first and get pissed in the process.

[Coolcrush]

Noticed the 2012 passat is listed on sirius site as being travel link compatible, not sure what that means.

[TheGrove]

Still an issue, I now have a case open with "corporate" to activate it. We'll see how quickly they get back (tech said "7-10 days").

[RaidV92C]

Still an issue, I now have a case open with "corporate" to activate it. We'll see how quickly they get back (tech said "7-10 days").

I have now opened my second case (escalation)! The first was more than a month ago and I was told 7-10 days before I get a call. NEVER HAPPENED. Called yesterday and got ANOTHER escalation ticket. She said the first one was "invalid" and so that was why I never got a call back.

If you are wondering why I didn't call back sooner. I actually did... about 2 weeks after the first, but apparently got lost in their phone tree and didn't get the right deparment.

[BudPytko]

That's ALWAYS a good excuse! Just like "it was a computer glitch". Garbage in - garbage out - I always say.

[salsaguy]

Noticed the 2012 passat is listed on sirius site as being travel link compatible, not sure what that means.

Link please

[TDI Brad]

I've had my travel link up and running for about two weeks now. I called the second tier line and at first the guy couldn't activate it with just the esn but once I gave him the vin number he was able to do it. So good luck.

[Coolcrush]

Link please

http://www.siriusxm.com/travellink/availability

I assume the select part means for the rns 510

[dachman1]

My advice and what worked for me.....

After being on day 11 of the 7-10 day ticket, a fellow Vortexer (melduforx) messaged me and said to post directly to the Sirius Facebook or Twitter page.

I thought he was nuts... yeah right, this won't work.

But, I was desperate to try anything so I posted a message right on their Facebook wall that said something like

"Have a 2012 Passat with Travel Link but after day 11 of a 7-10 support ticket, no one has been able to get Travel Link working. Please help"

I had a Facebook reply post within 10 minutes.
A phone call within 2 hours
Issue was resolved and completely working within 24 hours.

So.... I know it sounds odd, but it really works to post directly to them.

[TheGrove]

My advice and what worked for me.....

After being on day 11 of the 7-10 day ticket, a fellow Vortexer (melduforx) messaged me and said to post directly to the Sirius Facebook or Twitter page.

I thought he was nuts... yeah right, this won't work.

But, I was desperate to try anything so I posted a message right on their Facebook wall that said something like

"Have a 2012 Passat with Travel Link but after day 11 of a 7-10 support ticket, no one has been able to get Travel Link working. Please help"

I had a Facebook reply post within 10 minutes.
A phone call within 2 hours
Issue was resolved and completely working within 24 hours.

So.... I know it sounds odd, but it really works to post directly to them.

Thanks I'll give that a try.

[BarryT82]

Has anyone installed the video in motion file on the newer RNS-510 with this firmware? A guy I work with just bought his wife a new TDI passat w/ an RNS-510 and I was going to install it.

[salsaguy]

Has anyone installed the video in motion file on the newer RNS-510 with this firmware? A guy I work with just bought his wife a new TDI passat w/ an RNS-510 and I was going to install it.

Might want to install the VIM mod before taking it to the dealer to update to the lasted RNS510 the firmware. That is the situation Im in. Not sure what I should do. May not even do VIM

[BarryT82]

Might want to install the VIM mod before taking it to the dealer to update to the lasted RNS510 the firmware. That is the situation Im in. Not sure what I should do. May not even do VIM

He just bought it a few days ago so it probably has the update already.

[dachman1]

Thanks I'll give that a try.

I just spoke with Jenna from Sirius corporate (about a different issue) and mentioned that a few of you were still having problems. She said that she saw several peoples issues queued up in her system. So hopefully everyones posting to facebook. Seems to be getting the necessary results.

[TheGrove]

Yes it looks like Facebook is the way to go. When you post there you will get a response back from corporate and within a couple days you should be activated. I posted on Wednesday afternoon and had a call Thursday morning. After talking to a very helpful guy (Steve) he said it would be a day or so to get IT to fix my radio's data. Didn't hear on Friday so called him Monday morning and he was following up with IT. He called me back around noon and sent the activation code which got everything working.

[RaidV92C]

Just tried the Facebook thing. Will see what happens... Sirius customer service, seriously blows!

[RaidV92C]

Just tried the Facebook thing. Will see what happens... Sirius customer service, seriously blows!

OK. The Facebook thing worked. Within 1 hour of posting I got a message asking for an email with details. A guy named Steve (very nice guy) called from their social media group and got Travelink with Traffic up and running within 5 minutes. I told him he really needs to share the "secret sauce" with the rest of Sirius as there are quite a few people on this forum not too happy with Sirius.

So, maybe you don't have to complain like I did on Facebook, but just post to their site that you want someone to help get Travelink activated. For some reason they know how to do it where no one else at Sirius does.

[TheGrove]

OK. The Facebook thing worked. Within 1 hour of posting I got a message asking for an email with details. A guy named Steve (very nice guy) called from their social media group and got Travelink with Traffic up and running within 5 minutes. I told him he really needs to share the "secret sauce" with the rest of Sirius as there are quite a few people on this forum not too happy with Sirius.

So, maybe you don't have to complain like I did on Facebook, but just post to their site that you want someone to help get Travelink activated. For some reason they know how to do it where no one else at Sirius does.

Humm, wonder if that was the same Steve that did mine. Glad you are up and running.

[BarryT82]

I think the biggest issue when dealing with Sirius is the language barrier. The call center must be in India.

[TheGrove]

I think the biggest issue when dealing with Sirius is the language barrier. The call center must be in India.

Probably some of it. Although the first support people I talked to there was no language barrier I could understand them fine and they could understand me. No foreign accents involved. It's just that the people at the support number can't do anything if the "bit" isn't "flipped" to tell them that your radio supports TravelLink. And it isn't until you get to the corporate support people that they know to get this done. Sad I know but that seems to be the case. Fortunately the people who monitor and support Facebook are the ones you need to get to to make it happen.

[melduforx]

I can assure you the best way to get this fixed is to e-mail facebook@siriusxm.com. The team reading that account has the breakdown on the problem and the solution. They can get you up and running in a day.

PM me if you have any issues with it.

[Coolcrush]

The facebook thing worked for me also, up and running now.

[Peteski]

This thread needs to be kept fresh so others know what needs to happen and what steps need to be taken.

After going even further to see what happens behind this issue, Jenn, told me few details. The RNS-510 originally is Branded as VW only unit for US market and it shown as Audio and Traffic only.

Now comes strange issue, Passat 2012 comes with Sirius Travel link enabled, as that is actually done by the dealer or whomever initially requests the Trial of Sirius Services.

RNS-510 that was either purchased from third part or it was upgraded from a older firmware needs to be rebranded as a unit capable of Travel Link features. This takes 3-4 days for developers to get this done with all the people in between for contact.

Jenn Campbell is the head of SiriusXM Corporate. But in order to get to her for resolution of this issue, the request MUST come from an email sent to a general bucket which is facebook@siriusxm.com


Hope this clears things up a bit.


Cheers,


-Peter

[Bl4ckp4nt0m]

has anyone tried to put a SSD in their RNS 510? if so, how much faster is it really (considering its using PATA and not SATA)?

http://www.vwwatercooled.org.au/foru...diy-60984.html

[darrelld]

has anyone tried to put a SSD in their RNS 510? if so, how much faster is it really (considering its using PATA and not SATA)?

http://www.vwwatercooled.org.au/foru...diy-60984.html

If you look at how slow the interface rewrites when you make a u-turn or touch a screen button its doubtful an SSD will do much good. Seems like a processor bottleneck to me.

[doofoo]

Is this at all possible with the 2010 models? I have a 2010 VW Tiguan w/ RNS-510, not sure on the HW or Software revision. Currently 46k on the clock, not sure if it's still covered under warranty to get these updates.

I also have a HW08 -1040 RNS-510 that I pulled from my TDI if that will work I can swap that into the Tiguan. Any word?

[pbafire]

Is this at all possible with the 2010 models? I have a 2010 VW Tiguan w/ RNS-510, not sure on the HW or Software revision. Currently 46k on the clock, not sure if it's still covered under warranty to get these updates.

I also have a HW08 -1040 RNS-510 that I pulled from my TDI if that will work I can swap that into the Tiguan. Any word?

This was specifically a tsb to take 2625 and 3680 units to 3690.

Try vwnavi forums for your two units. They have excellent support on a variety of Columbus RNS units over at that site.

[gstrouse]

I have a new 2012 Tiguan, with this unit, and it has the latest software. And it's still PAINFULLY SLOW!. I can't imagine it being any slower. I truly hate this unit. Last night I was entering an address into the Nav. I waited between each letter punched when entering the address. It was soooo sloooooowwww. And the killer is they charge an enormous amount compared to an after market stand alone unit that's ten times better.

[VeRmont VW]

so i swapped out my RNS-315 for a shinny new RNS-510 (thanks Pete) - that took like 20 minutes - THEN i called Sirius to get my Travel link (traffic, weather and other goodies) turned on and down the rabbit hole i went..

It does help to read the posts and know what the typical response is going to be from Sirius. The rep i spoke to was actually pretty nice and knowledgeable. She knew this was not something she could do herself, there system is still not properly set up to handle these new 510's or older 510 but with software update. She elevated the situation to a TECH but since it was 8pm there was nothing we could do until today. I did also (again after talking to Peteski) post on there FACEBOOK page in hopes of getting a faster response. Ill let everybody know as soon as i get it sorted.

[VeRmont VW]

got my Travel Link turned on. still a pain in the arse but getting better - took 2 calls about 30 minutes each - 1 last night and 1 again this morning. 855 260 5969 is the way to go - that is advanced tech support. It does depend on WHO u get - clearly some reps have more skills than others.

[darrelld]

got my Travel Link turned on. still a pain in the arse but getting better - took 2 calls about 30 minutes each - 1 last night and 1 again this morning. 855 260 5969 is the way to go - that is advanced tech support. It does depend on WHO u get - clearly some reps have more skills than others.

You will find the "Fuel Prices" very useful, more accurate than Gas Buddy for diesel anyway.

[spurta]

Just did the facebook@siriusxm.com method the other day. Took about 10 minutes on the phone for them to take my information and they had my account up and running in no time.

Definitely the least-hassle way to go, they even call you so you never have to dial a number if you include your contact info in your email.

[Djwarwick]

I've got a copy of the update disk if anyone would like it.



$15 shipped anywhere in the US, PM me if your interested.