trembles on tiguan

[pauro]

Hi everyone, I bought a tiguan 2012 2.0 TSI in Brazil and I think there are some problems with it. First of all, when the car is riding in low rotation, it trembles until the car gear goes one level down. Is it normal or am I driving wrong??? It happens because I do not like to pull down the accelerator hardly. Another think is that the sound frame is kind of loose. I have noticed in other cars that it is normal. Is it??

I tried the 95 octanes petrol and it worked the same way. I went to a vw dealer and did a test drive and I also noticed the same problem. Why does it happen?? Thanks

[sbepko]

Common complaint among new Tig owners. The transmission shifting is programmed for maximum mpg, so downshifting occurs later than normal (i.e. at a higher speed). The "trembling" point seems to be about 35 mph.

Now the "good" news is that allegedly the Tig "adapts" to your driving habits and so you might see an improvement after a few hundred miles. Now sure how this "adaptation" works.

I have 1300 miles on my Tig. To be honest, I hadn't really noticed a problem until I read about it online (about 700 miles ago). It seems to have gotten better (less trembling at 35 mph, sooner downshift by a few mph), but I wouldn't bet a body part on it, it could just be wishful thinking.

Interesting you should notice it. I read that it was only a North American issue.

[vw_nc_dude]

Common complaint among new Tig owners. The transmission shifting is programmed for maximum mpg, so downshifting occurs later than normal (i.e. at a higher speed). The "trembling" point seems to be about 35 mph.

Now the "good" news is that allegedly the Tig "adapts" to your driving habits and so you might see an improvement after a few hundred miles. Now sure how this "adaptation" works.

I have 1300 miles on my Tig. To be honest, I hadn't really noticed a problem until I read about it online (about 700 miles ago). It seems to have gotten better (less trembling at 35 mph, sooner downshift by a few mph), but I wouldn't bet a body part on it, it could just be wishful thinking.

Interesting you should notice it. I read that it was only a North American issue.

Looks like they did this programming on Tiguans destined to both North and South America

[pauro]

Thank you guys
But is there anything I can do to solve this problem??? Is there any kind of programming at the dealers?? Thankss

[vw_nc_dude]

Thank you guys
But is there anything I can do to solve this problem??? Is there any kind of programming at the dealers?? Thankss

There is one forum member who received a message from VW that a programming update is being worked on. However, all other members received a generic message like "Thank you for contacting us, we take notice blah blah"

So we will need to wait and see. But meanwhile, either contact VW or take your car to the dealer so that they are aware of your dissatisfaction. The more complaints we have, the higher the likelihood that VW will give us the required software update.

[vivalite]

VW won't change the programming for you. All you can do is to get a aftermarket tune, like APR Tune I get.

[vw_nc_dude]

VW won't change the programming for you. All you can do is to get a aftermarket tune, like APR Tune I get.

If there are many complaints, they will do a reprogramming. As far as I know, they did an update recently on an Audi model.

[pauro]

Does this reprogramming already exist fpr the TIG??

[vw_nc_dude]

Not yet. I will ask my VW service manager tomorrow if he has received any info on this.

[gollumses]

Here is what you can do:

1. On surface streets, drive in Sport Mode. Only use Drive Mode on Highways.

2. Drive the Tiggy hard for a few months so the DSP learns to shift quicker.

3. See if you can find a dealer that would be willing to download the 2009 shift program which would void your warranty.

4. Get the shift tuner for your Tiguan.

Mike

[vw_nc_dude]

OK guys, here is the latest from VW. This is the message I received today:

Dear Mr. T:

Thank you for your e-mail inquiring about updates for the transmission for the 2012 Tiguan.

At this time we are aware that Volkswagen recognized the dissatisfaction some of our customers have with the performance of the transmission for the 2012 Tiguan. And we are working on an adjustment that addresses this concern and allows the Tiguan to still comply with Federal emission standards.

[tjmatx]

OK guys, here is the latest from VW. This is the message I received today:

Dear Mr. T:

Thank you for your e-mail inquiring about updates for the transmission for the 2012 Tiguan.

At this time we are aware that Volkswagen recognized the dissatisfaction some of our customers have with the performance of the transmission for the 2012 Tiguan. And we are working on an adjustment that addresses this concern and allows the Tiguan to still comply with Federal emission standards.

This is great news. Keep us posted please.

[pauro]

Any news about how to solve these trembles??
thanks

[chicoze]

Any news about how to solve these trembles??
thanks

See this thread:

http://forums.vwvortex.com/showthrea...issions!/page7

post #231

Ask the dealer for the TSB 01 12 13.

[vw_nc_dude]

See this thread:

http://forums.vwvortex.com/showthrea...issions!/page7

post #231

Ask the dealer for the TSB 01 12 13.

This owner is in Brazil, so that TSB number is of no help.

[vw_nc_dude]

Any news about how to solve these trembles??
thanks

Tiguan owners in Canada and the US have received a software update for the transmission. You need to check with your VW dealer or VW service department if that software update is available for owners in Brazil as well.

[chicoze]

This owner is in Brazil, so that TSB number is of no help.

You mean, same solution has different index number on every country around the world?

Well, I hope VW database processing power is well dimensioned!

[vw_nc_dude]

You mean, same solution has different index number on every country around the world?

Well, I hope VW database processing power is well dimensioned!

You can give it a shot. They cannot locate the update easily even here although the TSB is issued for owners in the North American market

[pauro]

Hello guys,
I have just updated my signature.
I am from Brazil and I have sent an e mail to the service department here and I was told that this update is only valid for the USA and CANADA.
Has anyone here ever heard about the update for Brasil??? Does this update solve the problem??
Thanks.

Chicoze,
I have seen that you also live in Brasil. Have you heard about this update??
Thanks

[chicoze]

Chicoze,
I have seen that you also live in Brasil. Have you heard about this update??
Thanks

Pauro, mine is 2010. Transmision works fine either on "D" or "S". However, above 60 km/h, I almost always use the paddle shifters, either on manual mode or "overwriting" the auto tranny on "D" mode, just to have more control and fun to drive.

I don´t know anyone here with a model year 2012. I heard about those issues reading posts from the guys from North America. Until your post, never heard any complains in Brazil about this. But, it seems this is exactly what you are experiencing.

I understand that the original tranny programming for 2012 in North America is due to the huge demands for low fuel consumption and low gases emissions which are much harder there than here, so, I don´t believe that VW Brasil would need to use it around here. Anyway, I suggest you check with other 2012 owners around here to see if the problem is the same.

If it happens to be the same I think there are two paths: 1) do the same that those guys did up there, i.e., push VW Brazil to offer the update program here; 2) send a letter to one or more auto magazines here describing your problem, the solution already offered to other markets and the lack of reponse that VW Brazil showed when you contact them about that.

Unfortunately, I think the #2 would be the faster way to go as it seems that they don´t care much about the customer until the problem goes to the press.

Good luck and please, let us know about any progress.

[pauro]

Chicoze,
I don`t really know if this is a problem in fact or just a car characteristic. i left the car on a dealer and they did lots of tests and everything was perfectly normal. So I went there and tried the test drive car and I noticed the same trembles.

has anyone from Brazil noticed ??

[pauro]

anyone?

[pauro]

???

[pauro]

Chicoze,
I don`t really know if this is a problem in fact or just a car characteristic. i left the car on a dealer and they did lots of tests and everything was perfectly normal. So I went there and tried the test drive car and I noticed the same trembles.

has anyone from Brazil noticed ??

[chicoze]

Pauro,

Assuming you are experiencing the same issue as the guys from the North, I believe your sript should be as follows:

Step 1: Go to the Dealer and complain about the transmission program.

Step 2: Dealer says there is no problem at all.

Step 3: You mention a TSB for North Amerca Market on this issue.

Step 4: Dealer says they don´t know nothing about it.

Step 5: You show then a hardcopy of the TSB.

Step 6: Dealer says that Engine and Transmission are completely different for North America.

Step 7: You tell them that the engine is exactly the same as well as the automatic tiptronic transmission. The cars sold in North and South America come both from same plant in Germany.

Step 8: Dealer will tell you something like: "or course, the Coriolis force is different on southern hemisphere...so the TSB will not work here"

Step 9: You say: Phuck you!!!

Step 10: Go to Step 1 and change "dealer" for "VW Brasil" and follow on.

Step 11: Once you reach Step 9 again, go to the auto press and shout loud about the issue and tell them every step you have tried above.

Step 12: Wait to see if it works.

Step 13: If yes, have the TSB done, if not, sell the car!



I guess you are still on step 2 (first time!). Good Luck!