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    Thread: Jiffy Lube's new advertising campaign "We don't find stuff to fix"

    1. Member Jordan 191's Avatar
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      04-10-2012 05:50 PM #36
      I have found dealership service departments to be just as bad or worse than quick change joints when it comes to overfilled and underfilled oil, lost bolts, etc.

    2. Member MightyDSM's Avatar
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      04-10-2012 05:55 PM #37
      Quote Originally Posted by saron81 View Post
      Cars that have routine scheduled maintnance performed on them generally don't need thousands of dollars in repairs at once. Only neglected ones do.....
      The thing is, I don't neglect my cars.

      Quote Originally Posted by NightTrain EX View Post
      Somone is missing the point here......

      The idea is that most cars do NOT need these services...that's how the quick lubes make their money.
      And this
      Look at your signature, now back to mine, now back to yours, now back to mine. Sadly, yours isn’t mine.

    3. Banned seadoo2006's Avatar
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      04-10-2012 06:00 PM #38
      Quote Originally Posted by Jason4 View Post
      Why didn't you change the oil when you did the t'belt
      I drive roughly 800miles/week ... would've been a waste of money to do it then.

    4. Member mike02467's Avatar
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      04-10-2012 06:05 PM #39
      a Jiffy lube tried to rip off my sister. She called me one day and was like the guy said I need new transmission fluid, a coolant flush blah blah blah, and I was just like, your car has what, 30k miles on it? It doesn't need new fluids. Tell them to change your engine oil and let you leave. So stupid...

    5. Member rains's Avatar
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      04-10-2012 09:09 PM #40
      lol, haven't seen those videos for Jiffy Lube in quite a while!
      Quote Originally Posted by VadGTI View Post
      This thread is now about car cakes.
      Quote Originally Posted by Cousin Eddie View Post
      Things I learned today: You don't have to pass grade 12 English to Manage a Honda dealership.

    6. Member Horror Business's Avatar
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      04-10-2012 09:36 PM #41
      Quote Originally Posted by Sporin View Post
      You guys don't think it's the ASE Certified Master Tech's doing oil changes at the Dealership, do you?
      Yea, ASE Master Techs just sit back all day like kings twiddling their thumbs and waiting for an engine rebuild to come in.

      And you don't have to be a master tech to know a specific make of car inside and out. There is such a thing as factory training. This is what you benefit from at a dealership.

    7. Member Denniswhat's Avatar
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      04-10-2012 10:08 PM #42
      Food for thought..

      All of you are on this site therefor have a pretty good understanding of a car. Car people make up only a small percentage of drivers on the road. Most people don't know anything about a car except where to put gas in it.

      A car comes into a general service shop for an oil change. The certified tech only changes the oil but notices some potentially dangerous things wrong with a car (brakes low, swaybar link broken, ect) and doesn't inform the customer. The car leaves the shop and gets into an accident because of those broken parts. The customer would go right back to that certified mechanic and shop and want to know why they didn't let them know their car was a hazard.

      I'm not saying there arn't some shady jiffy lubes or quick lubes, I am just saying there is a lot you guys are generalizing and a lot you don't know about the business. Most people would be thankful you let them know they had a broken spring digging into their tire that was going to blow out at any minute.

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      04-10-2012 10:13 PM #43
      Quote Originally Posted by MightyDSM View Post
      Kinda like taking your car to Firestone..

      "Hi, I would like get my tires rotated"

      2 hours later: "Your car is ready. We found blah blah and blah wrong. It will cost $2000 to get it all fixed"

      It seems like it's always more broken after you get your car back than before you took it in
      Yeah that's how Car X operates. Just take it in for a simple oil change and they'll find plenty of other things that supposedly need routine maintenance too.

    9. Member Mr Miyagi's Avatar
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      04-10-2012 10:14 PM #44
      Oil changes usually cost around $500 at Jiffy Lube. It's horrible.

    10. Senior Member Iroczgirl's Avatar
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      04-10-2012 10:28 PM #45
      There's only one thing you can do with a Jiffy Lube and all the other fast oil change places out there.

      Burn them down.
      Lots of VW stuff|Rare Scirocco parts!
      The family: '55 Ford 351C, '70 TR6 262Olds, '80 Rabbit AAZ, '84 C30 350, '86 Scirocco PL, '88 Scirocco 9A, '97 Hardbody KA24E, '01 TJ 150AMC.

    11. Member Ghost85's Avatar
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      04-10-2012 10:39 PM #46
      Jiffy Lube always makes me cringe. I even knew before I could drive that I would never got to a Jiffy Lube.


      On a side note, I've been going to a tech school for the last year to become an "Automotive Technician" (Friday is my last day) and there has been times when my fellow students have made a blunder that made me cringe. The only oil change blunder I have done is when I forgot to check the drain bucket to see if it was full. Exxon Valdeez on the shop floor!!
      Current Car: 99' Subaru Impreza Outback Sport
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    12. Member Der Roboter's Avatar
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      04-10-2012 10:48 PM #47
      The average(system wide) service ticket for Jiffy lube was closer to $55.00 last year.
      Bonneville 130mph club - PIR perfect(0.00) light club

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      04-10-2012 10:51 PM #48
      Going in for an oil change opens up a world of fraud for other recommended repairs that are not needed.

      Go in for an oil change and oil change only. Keep it at that.

    14. Member kamzcab86's Avatar
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      04-10-2012 10:55 PM #49
      Quote Originally Posted by Waarp View Post
      I think "We'll strip your oil pan threads and then deny it" is more accurate.
      So very true. The place is like U-Haul; how the two companies are still in business is beyond me.

      Quote Originally Posted by JimmyD View Post
      So, does that mean they won't replace your oil pan drain plug after they strip it?
      Previous owners of my Vanagon took it to Jiffy Lube the morning of the day I was to pick it up without my knowledge; they wanted to do something nice, just like the previous owners had done for them, but it backfired. Before driving off, I found oil on the street which hadn't been there the day before; looked for the leak source and found it to be at the drain plug. Drove over to Jiffy Lube with the PO and raised hell. They were forced to back a car out of the work station to put the van back in and then denied causing the issue and that it was leaking when it was brought in. Later they claimed that it was brought in with a Honda plug in it. They had five angry people telling them that it was, in fact, not leaking, nor did it have a Honda plug in it because it was last serviced at a VW shop. They ended up finding a plug that worked, but the threads in the hole were stripped down to a single thread. At the next oil change, we ended up having to do a time-sert thanks to their total incompetence. POs of the van learned a valuable lesson that day.
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    15. Member jettagli1991's Avatar
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      04-10-2012 11:27 PM #50
      I went to one of those places once. I didn't feel like changing my oil in the snow and the car was a beater Honda. I made sure to tell them not to waste a good seat cover on my dirty work car, and casually mentioned that I was just there for my yearly oil change. I watched them up-sell a lady to death, and then when it was my turn....nothing, they didn't even bother. I take my winter car to my mechanic, usually timing it so I can get it done with my inspection. The rest of them I do myself.

    16. Member NewsJunkie's Avatar
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      04-11-2012 12:38 AM #51
      When I get my car serviced, I appreciate when the service tech tells me if something needs to be fixed. Nobody puts a gun to your head and makes you pay their potentially inflated prices, but at the very least you now know there might be a problem and can shop around.

      to the Jiffy Lube ads.

    17. Member unimogken's Avatar
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      04-11-2012 01:12 AM #52
      This is one of the many reasons that people don't trust mechanics. . . . .even the legit ones!
      I really wish everyone would update their location in their profile!

      Someone buy my car already!!

      Always looking for free firewood to feed my hungry wood stove!

    18. 04-11-2012 01:25 AM #53
      A tire shop down the street from me tried to sell someone I knew parts that were replaced recently and worked fine. They've also done me wrong. Stuff like this is everywhere these days. More excuse to do it yourself.
      Quote Originally Posted by Rutledge View Post
      Did you know that it's not pronounced Em Kay ? ALL OF THE CAR LOUNGE WILL BE HAPPY TO LET YOU KNOW THAT. SERIOUSLY. IT STANDS FOR MARK. DID YOU KNOW THAT? BEFORE THAT A1,A2, A3, ETC WAS USED. LIVE UP TO TCL STANDARDS BEFORE YOU GET ON MY ASS. THAT'S DISGUSTING.
      Example of TCL's standards

    19. Member volkstyle's Avatar
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      04-11-2012 01:29 AM #54
      You want things done right you got to do it yourself. Its really not very shoking that a small lube place does it even deakerships di it also. VW told me my timing belt and water pump needed to be done very soon and wanted to charge me around $600.00. I paid a mechanic I knew to do it for $300.00, as he pulls out the belt he starts laughing. I ask "whats so funny?" he replies "its brand****ing new".

    20. 04-11-2012 02:00 AM #55
      Quote Originally Posted by saron81 View Post
      Cars that have routine scheduled maintnance performed on them generally don't need thousands of dollars in repairs at once. Only neglected ones do.....
      only cars taken to firestone get you a quote for $2000 even.

      CSB: it happened to me too.
      call it potatography

    21. Member miatafreak's Avatar
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      04-11-2012 02:20 AM #56
      My girlfriends GTI is still under warranty so she takes it to the dealer for oil changes and such. Last time she took it in they didn't tighten the drain plug all the way so the car was slowly pissing oil all over her driveway. *facepalm* I thought it was the PCV valve causing the leak as that's a super common problem in 2.0ts. So I took it all apart and tested it, and it was fine. Never would've guessed it was the drain plug. That's something I, a shade tree mechanic, would do. Never a certified Tech.

    22. Member pezzy84's Avatar
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      04-11-2012 02:21 AM #57
      I am a dealer service only type person. (Flame and joke all you want.)

      I have a tendency to show dealer service departments quickly that I follow the owners manual to the T and they learn pretty quickly that I do not screw around. Once they learn that they really do not try to push unnecessary services on me and just suggest them.

      I learned to avoid these quick lube places like the plague. While I know dealer service is not too much better at least I know I have a bit of support from the brand should I have an issue.

      Find a GOOD dealership and build a relationship with them is my motto.

    23. Member cityjohn's Avatar
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      04-11-2012 03:53 AM #58
      I avoid quick lubes but it bugs me when looking at a used car and seeing their work orders in the records. You never know if the oil/filter were really changed.

    24. Member drecian's Avatar
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      04-11-2012 06:24 AM #59
      There's a similar chain of quick lube places down here, one of which I took my beater (2cyl Daihatsu) to get a wheel bearing changed as it would cost about the same as buying the tools required to press the old one out. Prior to this, since the wheel bearing was howling/whirring, I repacked them with grease and torqued the driveshafts to spec, taking care to install the split pin in the castle nut.

      So I get my car back and they say the OTHER wheel bearing was gone and promptly showed me how the wheel rocked back and forth loosely on the hub with the car on the hoist. Knowing that there was no way it would be THAT loose since I torqued them to spec, I just took the car. After poking around back at home, I found that they had cut off MY split pin, loosened the driveshaft castle nut and put their own pin on.

      I knew this because I spilled a tin of touch up paint into my jar of split pins and they all had paint on them whereas theirs was shiney and new...

      They also told me that ALL the suspension bushings were MISSING (rear leaves, lower control arms, all of them). Just to humor them, I got them to price it all up with all new bushes from their books to come up with some rediculous sum for a $100 car, then just just walked out.

      Jeff

    25. Member P-Body's Avatar
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      04-11-2012 08:42 AM #60
      The flip side is that a LOT of people use places like this and never have problems. As in, millions. That doesn't mean they're not getting cheated necessarily, but just for perspective.

      I've used them before, and it's not bad if you're upfront with them- tell them you just want the oil changed. No air filter check, no lubing the door hinges, no up sells. They leave you alone. And i always ask to see the used filter after the car is running.
      Quote Originally Posted by teklord69 View Post
      Scenario: Uphill on two lane hwy. You need to pass and overtake a slower vehicle. That 151 torque won't let you. You will hit an oncoming car the opposite side if you do.

    26. 04-11-2012 09:07 AM #61
      Dealerships are just as bad. Took my Jetta in to the dealer for an oil change because I had coupons for free changes. A few days after the visit I noticed some oil spots on the front of my car. Figured the tech dripped a bit when filling up. I wiped it off and carried on. A few more days and there a more oil spots. Opened the hood to find the fill cap sitting over in the battery tray where the tech had left it. Oil slung all over the engine compartment. Called the dealer and raised hell. The service manager tells me "everyone makes mistakes." Yeah. I get that. But this isn't forgetting to top off the washer fluid. You left THE CAP OFF THE DAMN ENGINE. Threw my remaining coupons away...

    27. Banned seadoo2006's Avatar
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      04-11-2012 10:01 AM #62
      Quote Originally Posted by pezzy84 View Post
      I am a dealer service only type person. (Flame and joke all you want.)

      I have a tendency to show dealer service departments quickly that I follow the owners manual to the T and they learn pretty quickly that I do not screw around. Once they learn that they really do not try to push unnecessary services on me and just suggest them.

      I learned to avoid these quick lube places like the plague. While I know dealer service is not too much better at least I know I have a bit of support from the brand should I have an issue.

      Find a GOOD dealership and build a relationship with them is my motto.
      Problem is, no tech is worth the $100+/hour dealers charge.

    28. Member Chmeeee's Avatar
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      04-11-2012 10:04 AM #63
      Quote Originally Posted by P-Body View Post
      The flip side is that a LOT of people use places like this and never have problems. As in, millions. That doesn't mean they're not getting cheated necessarily, but just for perspective.

      I've used them before, and it's not bad if you're upfront with them- tell them you just want the oil changed. No air filter check, no lubing the door hinges, no up sells. They leave you alone. And i always ask to see the used filter after the car is running.
      A lot of them do have a problem and just never know it. I saw a receipt from a quick change place that my roommate left lying around and it had almost $200 worth of completely unnecessary maintenance. He had no idea until I told him.
      | The Orange Line | 1999 BMW 328i | 2013 Chevy Volt |

    29. Member mike02467's Avatar
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      04-11-2012 10:20 AM #64
      Quote Originally Posted by seadoo2006 View Post
      Problem is, no tech is worth the $100+/hour dealers charge.
      clearly you have no idea where that money goes as those mechanics aren't rollin' around in lambos...

    30. Member NoLongerLow's Avatar
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      04-11-2012 10:21 AM #65
      I went to Jiffy Lube one time in my life, when I was daily driving a '94 Isuzu Amgio (beater status) and I had a coupon for like $15 off. They told me I needed my coolant flushed. Funny thing was I had just replaced all of the coolant b/c I had just put a new radiator in the car. The look on the tech's face when I informed of this was priceless.
      I <3 driving.

    31. Banned seadoo2006's Avatar
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      04-11-2012 10:28 AM #66
      Quote Originally Posted by mike02467 View Post
      clearly you have no idea where that money goes as those mechanics aren't rollin' around in lambos...
      Precisely my point ... A good independent shop in the $50-60 range has served me well.

    32. Member Chris_V's Avatar
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      04-11-2012 10:31 AM #67
      I've gone to Jiffy lube a block from work a few times in the last decade, when I simply didn't have time to do it myself. Never had a problem and was never upsold on anything, just had oil changes. No stripped bolts, no leaks, nothing.
      I love cars, but the problem is they are like schroedinger's hobby. They're always in a quantum superstate of being both awesome and a huge waste of time and money... until observation momentarily forces them into one state or another.

    33. Senior Member .LSinLV.'s Avatar
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      04-11-2012 11:27 AM #68
      Quote Originally Posted by Chapel View Post
      what's the proper way to do an automatic transmission flush anyway?
      pull the pan, and remove the torque converter drain plug and drain it as well, as the majority of trans fluid resides in the torque converter, NOT the pan.
      Larry

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    34. Member gonzo08452's Avatar
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      04-11-2012 11:30 AM #69
      back in college, I went to the dealer whenever I could. $19.95 for oil changes w/ oem filter. Jiffy Lube charged me $29.99 and some crap filter that leaked.

    35. 04-11-2012 11:37 AM #70
      Quote Originally Posted by gonzo08452 View Post
      back in college, I went to the dealer whenever I could. $19.95 for oil changes w/ oem filter. Jiffy Lube charged me $29.99 and some crap filter that leaked.
      Loss-leader deals at the dealer have generally worked well for me too.

      I have a lot of free time lately, so I have been doing changes myself and it often works out to a greater expense just because I tend to buy nicer oil and filters.
      call it potatography

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