I just wanted to post this thread in case any of you doubted any dealership anywhere, whether it be in thunder bay or even Ottawa, there are great dealerships out there. I know there's probably a million and one threads about Georgetown but this is my experience with a crappy Stealership and a dealership worth actually thinking about.
So it started when I picked up my 2007 Passat 2.0T from Owasco VW in November of 2011.. I believe the 15th; the speakers were blown and the people at the dealership were like "oh...well just go to a dealership and get it fixed, sorry". Pissed off that I just got rid of my crappy golf because of things breaking I went to Mississauga VW; and here is where all my issues started. My blower motor was always knocking and squealing and I asked to get it fixed after arguring with the guy behind the counter, a guy named john stepped in and found both the sun visor and the speakers so I got my left speaker and then my right speaker fixed within the week as well as my passenger side sun visor, the light seemed to work only when you squish it, but the blower motor, they refused to fix or change because they had no ability to replicate it. After driving for a little while.. like a week, i noticed that my door panels were frikkn falling off, which PISSED me off but also at the same time i noticed that my oil consumption was stupid high, like about 2L of oil every 1000km, I had a stock pile of oil in my garage. I took it back to Mississauga where they charged me for an oil change and started the test but my light was out and stupid me checked the wrong housing and checked the high beam light so I thought it was a short in the system . Ended up paying 50 bucks after the guys behind the counter told me they sell bulbs cheaper than the stores.. what the failed to tell me was that VW charges to replace a headlight bulb what a upper class prostitute charges Donald Trump in labor.
So i called the douche bag who manages the shop, his name is claudio just because I wanted to see why they charge 50 bucks to replace a bulb.. i mean im not broke because of it but it was a general question.. he took it offensively and started defending himself for god knows what reason and he was getting all rude... what he told me was that "Your driving a Passat, you need to know that you are paying for parts and labor of a Passat". Right then and there I wanted to cuss him out so bad, BUT i know that karma will bit him one day. I said okay, and left. After driving about 1000km, I went to look under my hood to check the oil.. guess what?.. the top half of the oil cap was broken.. I took it back to VW to show them. I spoke with the mechanic who worked on my car and he said that its not his issue and that he didn't do it and that hes not paying for it. Well its funny because it was never like that before I came to Mississauga VW. Anyway, I said whatever. He checked my oil and.. now for those of you who know how to do an oil consumption test, read this carefully... he added 1L of oil to the crankcase and closed the oil cap- DIDN'T EVEN CHECK THE DIPSTICK and told me that i was free to go and that there was nothing wrong with my car. Now i knew from the very time he told me I was okay to go that I was going to have issues. After driving 200km I went to check my oil and noticed it was low. I ended up having to put 2LITERS OF OIL IN, do you know how mad i was? At that time I went back to Owasco and got them to look in to my car about the oil cap thing, they found that the engine cover was broken which is why the oil cap kept breaking even after I replaced it. I called Mississauga VW on the spot and as I was talking to Claudio, he cut me off.. he said hes leaving for vacation for 2 weeks and he cant help me and to speak to Vito... Vito is a good guy.. he warrantied the engine cover, haven't gone in to get it done yet and Mississauga vw hasn't called me so i guess they dont give a crap.
I took my car in to Georgetown the following week after speaking to a guy named Jordan. Jordan is an awesome guy, he helped me out from day 1 even when I called him to ask him about oil consumption tests. Georgetown took my car in and gave me a loaner car for the day because I had work, started the oil consumption test AND replaced my blower motor... apparently Georgetown VW can duplicate issues and Mississauga VW doesn't try to. After doing the oil change and driving for a week my car was leaking oil, took it back, they found out that the copper seal on the turbo feed line was worn to they replaced it and I continued with the oil consumption test. After driving for a little over 1015km because i had no time to take it in, my oil pressure light came on when I was taking on ramps at normal people speeds at this time. This was on Monday the 16th, they had to take the engine apart to check the cylinders... my heads were changed before I bought the car. Jordan called me on Wednesday and let me know that they have been advised to order a block and to replace the engine. My car is scheduled to be in the bay all day Monday to replace the engine, and im getting my timing belt job done for 300 bucks.. well that's after the $100 gift certificate VW Canada gave me because of all the times I've been to the dealership.
Moral of the story is, don't accept what one shop tells you. Unless the problem is quite clear, you should always get a second, third or fourth opinion. Also, NEVER, EVER, EVER go to Mississauga VW for ANYTHING.. the service is TERRIBLE and from what I observed... the mechanics dont know F#$% ALL!! If you work there and you have an issue with what I'm saying then prove me wrong, I have every right to voice my opinion towards Mississauga VW.. from the experiences I had, the workmanship is terrible, their knowledge sucks and when a customer comes back with a complaint, the mechanics hide behind their bays because they know they messed up.
Hope this gave some people with an FSI engine some direction and I also hope this gave people looking for a good dealership some direction as well.
Thanks for reading, I know this should be published as a novel but I wanted to make sure I went in to detail what I've been through since November of 2011.
ANYTIME YOU NEED SOMETHING FIXED ALWAYS GO TO GEORGETOWN VW