My ordeal with Mississauga VW and Georgetown VW

[tdiindahaus]

its me, your dad. get off the computer and do your homework.

forreals, question irrelevant. if you are starting some line of conversation where you attempt to get a rise out of me to insinuate your maturity level exceeds mine i'll save you the time.

im a 32[almost 33] year old man with a career, a mortgage, a wife and two boys aged 5 and 3. i play with cars all day at work, play with bicycles in my personal time, and fly kites and build legos with my kids. my wife yells at me for forgetting simple tasks like putting out the garbage and picking something up on the way home. i like sci-fi movies and i dont watch the news. i dress like im ten years younger. my car is lowered but has child seats like a bawse.

sure im probably less mature than the average 32 year old but i've been working in the auto industry for a 3rd of my life. i know how people are when their car is broken. i know how people are when they have to spend money. i dont know claudio but maybe he had a bad day or maybe he just wasn't good at dealing and reading people that came in the door. being a service consultant is a tough job[i couldnt do it]. i see at my workplace there are good ones and there are not so good ones. moral of the story is: you had a **** experience at a dealership because an individual that isn't even there anymore may have had a bad day.

i just thought slandering a dude without him being able to respond was kinda harsh.

FYI: I was asking your age because I wanted to know who this man would consider talking to properly, I was not asking because I'm calling out your maturity level. I'm 21, I wouldn't dare disrespect my elders, why would I disrespect someone on a website in the middle of a conversation?

Up until this point I thought we were all having an intellectual conversation with mature individuals who might be able to hold one up with out getting defensive and *******ish. If you think everyone on this website calls out one another to start e-beef and behave like children, your wrong. I didn't need to know your life story because your giving me a smartass answer like i give a **** what you do everyday so take it easy before coming to conclusions there buddy.

Its not the first time he spoke to me that way and I'm pretty sure when if I went back and he was there it wouldn't be the last. I don't car how "****ty of a day" he was having, customer service is customer service, there were many people who claudio was a dick to.. im not the first person, so unless he happened to have a crappy day when all these people came in, he had terrible customer service.. and the point I was trying to make was that he discriminated against peoples age. Ill talk **** about a man all I want hes no longer there for me to do it to his face. VW Canada knows the experience I had with him, they know everything.

The point im trying to make with this thread is not to trust one dealership AND that the manager of Mississauga vw was a douche bag... actually the exact words I told VW canada was "the manager was a douche to me every time I went in" <- truth.

Can't we have a thread where no one talks **** about another member? LOL


In case anyone cares about the situation anymore, I got my new engine and got the timing belt job done at the same time.. feels like the car has a new life lol

[futur]

buddy

I'm not.

[Drehkraft]

[/thread]

[actng 1.8T]

FYI: I was asking your age because I wanted to know who this man would consider talking to properly, I was not asking because I'm calling out your maturity level. I'm 21, I wouldn't dare disrespect my elders, why would I disrespect someone on a website in the middle of a conversation?

Up until this point I thought we were all having an intellectual conversation with mature individuals who might be able to hold one up with out getting defensive and *******ish. If you think everyone on this website calls out one another to start e-beef and behave like children, your wrong. I didn't need to know your life story because your giving me a smartass answer like i give a **** what you do everyday so take it easy before coming to conclusions there buddy.

Its not the first time he spoke to me that way and I'm pretty sure when if I went back and he was there it wouldn't be the last. I don't car how "****ty of a day" he was having, customer service is customer service, there were many people who claudio was a dick to.. im not the first person, so unless he happened to have a crappy day when all these people came in, he had terrible customer service.. and the point I was trying to make was that he discriminated against peoples age. Ill talk **** about a man all I want hes no longer there for me to do it to his face. VW Canada knows the experience I had with him, they know everything.

The point im trying to make with this thread is not to trust one dealership AND that the manager of Mississauga vw was a douche bag... actually the exact words I told VW canada was "the manager was a douche to me every time I went in" <- truth.

Can't we have a thread where no one talks **** about another member? LOL


In case anyone cares about the situation anymore, I got my new engine and got the timing belt job done at the same time.. feels like the car has a new life lol

if you learn to filter out the trollish comments from futur and boil it down to the facts, he could be right. but it DOES take a certain level of maturity to not react to the flames. it's just too easy and too attractive not to put his attitude in place, but really there's no need.

you are entitled to your opinion that claudio is a dick... and futur is entitled to his opinion that you are a dick.

so in conclusion... you are all dicks. lol

[Scotty_2.0]

....so in conclusion... you are all dicks. lol

The End..... lol

[threadjack]

So it started when I picked up my 2007 Passat 2.0T from Owasco VW in November of 2011.. I believe the 15th; the speakers were blown and the people at the dealership were like "oh...well just go to a dealership and get it fixed, sorry"

Problem #1.
YOU bought a car "blown" speakers. And they were fixed for you.
I dont see the problem. enlighten me.

Pissed off that I just got rid of my crappy golf because of things breaking I went to Mississauga VW; and here is where all my issues started.

Problem #2.
Your old car was Piece of Sh!t. So you went to Mississauga VW.
Of what relevance is that?

My blower motor was always knocking and squealing and I asked to get it fixed after arguring with the guy behind the counter, a guy named john stepped in and found both the sun visor and the speakers so I got my left speaker and then my right speaker fixed within the week as well as my passenger side sun visor, the light seemed to work only when you squish it, but the blower motor, they refused to fix or change because they had no ability to replicate it.

Problem #3.
They fixed concerns for you.. and one problem they COULD NOT CONFIRM they didnt.

I'm not sure if you quite understand how warranty works... the part that's getting repaired/replaced actually has to be defective. Volkswagen actually audits dealers for parts replaced on a daily basis. They simply ask for the part THEY are paying for, if they inspect it and its determined that there isn't anything wrong with it... guess who just bought a nice new blower motor... MISSISSAUGA VW!!!

To add to that... what if the blower motor is NOT the actually problem? Lots of times customers state they have an issue with one thing... but the problem something completely unrelated...

AGAIN. Concerns MUST be confirmed.

After driving for a little while.. like a week, i noticed that my door panels were frikkn falling off, which PISSED me off but also at the same time i noticed that my oil consumption was stupid high, like about 2L of oil every 1000km, I had a stock pile of oil in my garage. I took it back to Mississauga where they charged me for an oil change and started the test

Problem #4
High oil consumption, SO.. Mississauga VW initiated the process to check for your concern. The first step of this is to do a proper oil change. Why? To make sure everything is put to factory spec, for example... oil filter size or in your case cartage. It has to be confirmed that the vehicle is up to spec first. So who do you expect to pay for this??

but my light was out and stupid me checked the wrong housing and checked the high beam light so I thought it was a short in the system . Ended up paying 50 bucks after the guys behind the counter told me they sell bulbs cheaper than the stores.. what the failed to tell me was that VW charges to replace a headlight bulb what a upper class prostitute charges Donald Trump in labor.

Problem #5
You had a headlight bulb out. You checked the WRONG bulb, and you were informed that there was actually a bulb burnt out.. more than likely you were told that there is a charge for said bulb and a labour charge.. WHICH YOU HAD TO AGREE TO or it wouldnt have been done.

Do you know that most dealer techs are actually on flat rate? Do you know what that means??

It means he only gets paid for the jobs he does. He doesn't get paid ANYTHING if there isnt work to do. In your case.. the tech would likely receive 0.2-0.3 hrs to replace that bulb for you... DO YOU EXPECT THE TECH TO WORK FOR FREE? CAUSE YOUR A NICE GUY?

So i called the douche bag who manages the shop, his name is claudio just because I wanted to see why they charge 50 bucks to replace a bulb.. i mean im not broke because of it but it was a general question.. he took it offensively and started defending himself for god knows what reason and he was getting all rude... what he told me was that "Your driving a Passat, you need to know that you are paying for parts and labor of a Passat". Right then and there I wanted to cuss him out so bad, BUT i know that karma will bit him one day. I said okay, and left.

Problem #6
So? he told you there is a labour charge... and it was appropriately charged for the vehicle you are driving...

Problem... NO.

After driving about 1000km, I went to look under my hood to check the oil.. guess what?.. the top half of the oil cap was broken.. I took it back to VW to show them. I spoke with the mechanic who worked on my car and he said that its not his issue and that he didn't do it and that hes not paying for it. Well its funny because it was never like that before I came to Mississauga VW. Anyway, I said whatever. He checked my oil and.. now for those of you who know how to do an oil consumption test, read this carefully... he added 1L of oil to the crankcase and closed the oil cap- DIDN'T EVEN CHECK THE DIPSTICK and told me that i was free to go and that there was nothing wrong with my car. Now i knew from the very time he told me I was okay to go that I was going to have issues. After driving 200km I went to check my oil and noticed it was low. I ended up having to put 2LITERS OF OIL IN, do you know how mad i was? At that time I went back to Owasco and got them to look in to my car about the oil cap thing, they found that the engine cover was broken which is why the oil cap kept breaking even after I replaced it. I called Mississauga VW on the spot and as I was talking to Claudio, he cut me off.. he said hes leaving for vacation for 2 weeks and he cant help me and to speak to Vito... Vito is a good guy.. he warrantied the engine cover, haven't gone in to get it done yet and Mississauga vw hasn't called me so i guess they dont give a crap.

Problem #7
So what do i conclude from this... First.. there is alot of info that is very unclear. if a tech topped up your oil to be within spec and it wasn't an excruciating amount of oil... you dont have a problem. WAS it physically checked? i have no idea...


Your blaming Mississauga vw and its tech for breaking the oil cap. meanwhile.. the engine cover is broken.. with bent brackets (info you aren't providing... more on this later.) for the engine cover... which was actually causing the oil cap to break. TRUE OR FALSE? True.

Has the oil cap broken off again since the brackets for the engine cover were bent into a more reasonable position for you? Probably not...

So how did those brackets bend? Further down you talk about how you cylinder head was replaced before you purchased the car. Ill give you a little inside info... the brackets are in the way when removing the valve cover... who ever did you cylinder head prior to you owning the car.... BENT THEM. As a result... your engine cover wasn't sitting properly... causing the oil cap to break.

Georgetown took my car in and gave me a loaner car for the day because I had work, started the oil consumption test AND replaced my blower motor... apparently Georgetown VW can duplicate issues and Mississauga VW doesn't try to.

Problem #8
Maybe they were able to actually confirm a problem.... Great.

After doing the oil change and driving for a week my car was leaking oil, took it back, they found out that the copper seal on the turbo feed line was worn to they replaced it and I continued with the oil consumption test. After driving for a little over 1015km because i had no time to take it in, my oil pressure light came on when I was taking on ramps at normal people speeds at this time. This was on Monday the 16th, they had to take the engine apart to check the cylinders... my heads were changed before I bought the car. Jordan called me on Wednesday and let me know that they have been advised to order a block and to replace the engine. My car is scheduled to be in the bay all day Monday to replace the engine

SO... the car was leaking oil... NOT actually CONSUMING oil.. Interesting.

Hopefullly they topped it up.. but if they did... that means they'd have to redo and oil change... which of cousre they did do right?

and im getting my timing belt job done for 300 bucks.. well that's after the $100 gift certificate VW Canada gave me because of all the times I've been to the dealership.

Interesting... Ill give you another heads up. The brand new engine your getting.. Doesn't come with a timing belt installed. SO.. i certainly hope your not paying additional labour on that.... cause the techs gotta do it regardless. Warranty pays him for that. Its included in the job.

Moral of the story is, don't accept what one shop tells you. Unless the problem is quite clear, you should always get a second, third or fourth opinion. Also, NEVER, EVER, EVER go to Mississauga VW for ANYTHING.. the service is TERRIBLE and from what I observed... the mechanics dont know F#$% ALL!! If you work there and you have an issue with what I'm saying then prove me wrong. I have every right to voice my opinion towards Mississauga VW.. from the experiences I had, the workmanship is terrible, their knowledge sucks and when a customer comes back with a complaint, the mechanics hide behind their bays because they know they messed up.

I have proved you wrong on many occasions. Mississauga vw has some of the best techs around. Techs with 25 years VW/AUDI experience! Bottom line, we fix other dealerships problems too.


To conclude.

You bought a USED vehicle from a VW dealer WITH warranty. All these problems should have been taken care of as part of the Certified Pre-owned inspection.

Did you ever think that you were sold a car that should not even have warranty because its in rough shape?

Maybe you should return to THAT dealer.. and ask some questions.

[Michel1987]

+1 for Georgetown VW.

From sales, to parts, to service, all my experiences have been great with them.

I bought a gti from Davin in sales about a month ago; he was very easy to deal with. No cheesy sales tactics or anything.

Previous to this, I went to Mississauga VW to look at a gti, and the sales guy that was 'helping' me says they have no gtis on the lot for me to try (I saw THREE OUTSIDE lol). Basically he blew me off - btw I look like I'm 18 yrs old when cleanly shaved hahaha (I'm 25). Then when I told the guy I have a BMW and a new Corolla that I wanted to sell and get 1 car (gti), he THEN was interested to 'help' me. I was already annoyed and defensive by then so I just left. I then came back another day to test drive with a different sales rep (Delphine; asian lady. She was SUPER nice).

Anyway, eventually I bought my gti from Georgetown, got a deal I was very happy with as well. I had an issue with the clutch the first week (known problem), Mike and Jordan on the service desk both were very helpful. They set me up with a loaner car and got my car done in 1 day. Got a new clutch assembly and release bearing under warranty. I had a few chats with the parts guy (Joel), he's also VERY knowledgeable and friendly.

I couldn't be happier with my purchase and service from Georgetown VW highly recommended.

[.Mad Hatter.]

Problem #1.
YOU bought a car "blown" speakers. And they were fixed for you.
I dont see the problem. enlighten me.





Problem #2.
Your old car was Piece of Sh!t. So you went to Mississauga VW.
Of what relevance is that?




Problem #3.
They fixed concerns for you.. and one problem they COULD NOT CONFIRM they didnt.

I'm not sure if you quite understand how warranty works... the part that's getting repaired/replaced actually has to be defective. Volkswagen actually audits dealers for parts replaced on a daily basis. They simply ask for the part THEY are paying for, if they inspect it and its determined that there isn't anything wrong with it... guess who just bought a nice new blower motor... MISSISSAUGA VW!!!

To add to that... what if the blower motor is NOT the actually problem? Lots of times customers state they have an issue with one thing... but the problem something completely unrelated...

AGAIN. Concerns MUST be confirmed.




Problem #4
High oil consumption, SO.. Mississauga VW initiated the process to check for your concern. The first step of this is to do a proper oil change. Why? To make sure everything is put to factory spec, for example... oil filter size or in your case cartage. It has to be confirmed that the vehicle is up to spec first. So who do you expect to pay for this??





Problem #5
You had a headlight bulb out. You checked the WRONG bulb, and you were informed that there was actually a bulb burnt out.. more than likely you were told that there is a charge for said bulb and a labour charge.. WHICH YOU HAD TO AGREE TO or it wouldnt have been done.

Do you know that most dealer techs are actually on flat rate? Do you know what that means??

It means he only gets paid for the jobs he does. He doesn't get paid ANYTHING if there isnt work to do. In your case.. the tech would likely receive 0.2-0.3 hrs to replace that bulb for you... DO YOU EXPECT THE TECH TO WORK FOR FREE? CAUSE YOUR A NICE GUY?



Problem #6
So? he told you there is a labour charge... and it was appropriately charged for the vehicle you are driving...

Problem... NO.




Problem #7
So what do i conclude from this... First.. there is alot of info that is very unclear. if a tech topped up your oil to be within spec and it wasn't an excruciating amount of oil... you dont have a problem. WAS it physically checked? i have no idea...


Your blaming Mississauga vw and its tech for breaking the oil cap. meanwhile.. the engine cover is broken.. with bent brackets (info you aren't providing... more on this later.) for the engine cover... which was actually causing the oil cap to break. TRUE OR FALSE? True.

Has the oil cap broken off again since the brackets for the engine cover were bent into a more reasonable position for you? Probably not...

So how did those brackets bend? Further down you talk about how you cylinder head was replaced before you purchased the car. Ill give you a little inside info... the brackets are in the way when removing the valve cover... who ever did you cylinder head prior to you owning the car.... BENT THEM. As a result... your engine cover wasn't sitting properly... causing the oil cap to break.





Problem #8
Maybe they were able to actually confirm a problem.... Great.




SO... the car was leaking oil... NOT actually CONSUMING oil.. Interesting.

Hopefullly they topped it up.. but if they did... that means they'd have to redo and oil change... which of cousre they did do right?




Interesting... Ill give you another heads up. The brand new engine your getting.. Doesn't come with a timing belt installed. SO.. i certainly hope your not paying additional labour on that.... cause the techs gotta do it regardless. Warranty pays him for that. Its included in the job.




I have proved you wrong on many occasions. Mississauga vw has some of the best techs around. Techs with 25 years VW/AUDI experience! Bottom line, we fix other dealerships problems too.


To conclude.

You bought a USED vehicle from a VW dealer WITH warranty. All these problems should have been taken care of as part of the Certified Pre-owned inspection.

Did you ever think that you were sold a car that should not even have warranty because its in rough shape?

Maybe you should return to THAT dealer.. and ask some questions.

I know nothing about you, nor the OP, but beyond the fact that this post reads SO poorly, I will point out 1 thing.

Regardless of all the points you made to prove the OP wrong (which you actually did exactly 0 times), you still miss the main point: if my car is broken and I take it to the dealer, I would expect insight into the problem, not the run-around. Cool, bent/broken clips were the cause of the broken oil cap. Why couldn't these 25 year experience techs track this problem down for a paying customer? You are defending a lost cause becuase regardless of how or why; the people put in place to SOLVE problems did not. It's not up to the customer to come in and tell the tech "the engine cover clips are bent, causing the oil cap to break...please replace them for me." If that were the case he would be visiting parts, not service. Your job is to take the customer's feedback and trouble-shoot and diagnose. If you can't diagnose, your 25+ years are clearly worth nothing because you can't provide the service you are there to.

[ScrapedCrusader]

I know nothing about you, nor the OP, but beyond the fact that this post reads SO poorly

THIS.
I'll show my way out.

[tdiindahaus]

Problem #1.
YOU bought a car "blown" speakers. And they were fixed for you.
I dont see the problem. enlighten me.





Problem #2.
Your old car was Piece of Sh!t. So you went to Mississauga VW.
Of what relevance is that?




Problem #3.
They fixed concerns for you.. and one problem they COULD NOT CONFIRM they didnt.

I'm not sure if you quite understand how warranty works... the part that's getting repaired/replaced actually has to be defective. Volkswagen actually audits dealers for parts replaced on a daily basis. They simply ask for the part THEY are paying for, if they inspect it and its determined that there isn't anything wrong with it... guess who just bought a nice new blower motor... MISSISSAUGA VW!!!

To add to that... what if the blower motor is NOT the actually problem? Lots of times customers state they have an issue with one thing... but the problem something completely unrelated...

AGAIN. Concerns MUST be confirmed.




Problem #4
High oil consumption, SO.. Mississauga VW initiated the process to check for your concern. The first step of this is to do a proper oil change. Why? To make sure everything is put to factory spec, for example... oil filter size or in your case cartage. It has to be confirmed that the vehicle is up to spec first. So who do you expect to pay for this??





Problem #5
You had a headlight bulb out. You checked the WRONG bulb, and you were informed that there was actually a bulb burnt out.. more than likely you were told that there is a charge for said bulb and a labour charge.. WHICH YOU HAD TO AGREE TO or it wouldnt have been done.

Do you know that most dealer techs are actually on flat rate? Do you know what that means??

It means he only gets paid for the jobs he does. He doesn't get paid ANYTHING if there isnt work to do. In your case.. the tech would likely receive 0.2-0.3 hrs to replace that bulb for you... DO YOU EXPECT THE TECH TO WORK FOR FREE? CAUSE YOUR A NICE GUY?



Problem #6
So? he told you there is a labour charge... and it was appropriately charged for the vehicle you are driving...

Problem... NO.




Problem #7
So what do i conclude from this... First.. there is alot of info that is very unclear. if a tech topped up your oil to be within spec and it wasn't an excruciating amount of oil... you dont have a problem. WAS it physically checked? i have no idea...


Your blaming Mississauga vw and its tech for breaking the oil cap. meanwhile.. the engine cover is broken.. with bent brackets (info you aren't providing... more on this later.) for the engine cover... which was actually causing the oil cap to break. TRUE OR FALSE? True.

Has the oil cap broken off again since the brackets for the engine cover were bent into a more reasonable position for you? Probably not...

So how did those brackets bend? Further down you talk about how you cylinder head was replaced before you purchased the car. Ill give you a little inside info... the brackets are in the way when removing the valve cover... who ever did you cylinder head prior to you owning the car.... BENT THEM. As a result... your engine cover wasn't sitting properly... causing the oil cap to break.





Problem #8
Maybe they were able to actually confirm a problem.... Great.




SO... the car was leaking oil... NOT actually CONSUMING oil.. Interesting.

Hopefullly they topped it up.. but if they did... that means they'd have to redo and oil change... which of cousre they did do right?




Interesting... Ill give you another heads up. The brand new engine your getting.. Doesn't come with a timing belt installed. SO.. i certainly hope your not paying additional labour on that.... cause the techs gotta do it regardless. Warranty pays him for that. Its included in the job.




I have proved you wrong on many occasions. Mississauga vw has some of the best techs around. Techs with 25 years VW/AUDI experience! Bottom line, we fix other dealerships problems too.


To conclude.

You bought a USED vehicle from a VW dealer WITH warranty. All these problems should have been taken care of as part of the Certified Pre-owned inspection.

Did you ever think that you were sold a car that should not even have warranty because its in rough shape?

Maybe you should return to THAT dealer.. and ask some questions.

I don't think you comprehended anything I said? lol there no use really arguing this just due to the fact that nothing you said made any sense toward what my original comments were regarding mississaua VW, the quality of service and the customer service, there's actually no use writing out a reply to what you said because its a huge waste of everyone's time.. therefore. in previous conclusion.. Claudio is a dick according to myself, im a dick according to futur and we're both dicks according to scotty2.0 and actng 1.8T


DONE.

[futur]

all true

[mustbeSONNY]

Jordan is a great guy at Georgetown VW! Their customer service is amazing!

Thumbs up to Georgetown VW

[spoonie]

and now, the dick-wagging is over