I asked the dealer that pulled everything apart HOW these bolts could back out and they gave me this safe response...
"I wish I had the answers to all the questions that you have. I can only report to you our findings after tear down. There is no way of us knowing exactly what caused the damage."
Lol...that's why Vw has engineering reps that come out to look at in depth claims.
Cliff notes: it made noise, it was replaced. It didn't make noise anymore. 2 weeks later though, the noise came back. It was quieter this time though but it was still there. An engineer came and spent thd day with my car. Then proclaimed that it's supposed to make noise... When asked why the noise went away when the new part was installed, he had no answer. I'm now out of warranty and afraid of the same issue you are dealing with Shawn.
Originally Posted by heimbachae
- Customer brings car in with a concern.
- Concern is verified.
- Concern is diagnosed.
If concern cannot be diagnosed, or diagnosis does not have a definite answer or repair plan, Volkswagen Technician Assistance is called (TechLine). If TechLine cannot help the technician, a request is put in for a Volkswagen engineer to come out and inspect the car for a solution/answer.
- Solution/answer is priced out or approved by warranty.
- Customer is notified of the diagnosis, cost of the repairs, and length of time to complete the repairs.
- If approved, repairs are performed and finished.
It is a basic and simple format to follow. But there are so many resources for a technician to use to find out more answers to an issue. There are books (yes plural) of TSB and recalls. There is a way to start a technical case with TechLine (this is essentially a phone and web based help desk), and there are the engineers that can come out.
For someone to not know an answer is unacceptable. For Volkswagen, or any other brand, this customer service is absolutely unacceptable.
What I would ask the dealer, is if a Volkswagen engineer had the opportunity to come out and look at the car if the technicians and TechLine do not know the cause of the problem.
Sorry for being long winded. You could also have Slave IV's tech listen to you over the phone and he can tell you the cause and fix.
One other thing, these engineers sometimes (more often than not) know about fixes that never get released as a TSB or a recall. They know stuff that others don't, which is why they are called as a last resort.
LOL, you guys just can't let that go huh? Well, my tech is in SoCal and if anyone really wants his assistance, just let me know. He was deemed to be the best Audi Technician in North America by Audi themselves when he worked for them. You guys can joke all you want but my cars have no issues and I don't give a crap about a warranty. I never have to ask him how much something will cost me because I know every penny I pay him is worth it, I can trust him, my car is worth it to me and I can afford it without depending on a warranty (I've spent less with him in the last few years on both my cars than the price of an extended warranty would cost for one car). If warranties really fixed everyone's car for free, they wouldn't be offered...have you all forgotten that it's a business and based on their bean counters, the overall revenue they generate from warranties will always exceed the value that they pay out? There is a reason why businesses like Circuit City, who based their entire profit structure on useless warranties are out of business. Anyone who buys a product based on a warranty is basically banking on the idea that they are buying an inferior product to begin with so why buy such a product at all if that's what you think about it?
Anyways, I've stayed out of this thread because a lot of you seem to hate/ignore my suggestions or offers to help but some of you must really have some man love issues to keep calling my name.
Beta, I truly hope you get your car sorted out and you already know how I can help if you need it.
If your gas cap light comes on even if you think you tightened the cap, try pulling on the cap as you tighten it. Worked for me.
Help us with suspension specs!
Vag Evolution: MkI Rabbit -> MkII 16v GTI -> B5 S4/MkV .:R32
Someone should buy this man's parts FS in the buy/sell forum to help him with legal fees.
I have installed most of the popular bolt-on mods for a 2008 R32, minus suspension work. I know a lot about electronics and car audio, and have experience with VCDS ("vagcom"). I'm a radar/lidar countermeasure enthusiast. I like track days, autocross, and US Highway 129. I love aural pleasure.
WitW 2013 || I UM