My Beautiful Disaster - Beta's Story [WiTW'12 Edition]

[TeamZleep]

It looks like we're making progress. I hope things keep trending up.

Shawn, text me tomorrow. I've some interesting news.

[thygreyt]

It looks like we're making progress. I hope things keep trending up.

Shawn, text me tomorrow. I've some interesting news.

[BetaOp9]

It looks like we're making progress. I hope things keep trending up.

Shawn, text me tomorrow. I've some interesting news.

VW's post regarding the executive claim doesn't mean much. Basically, she said there is nothing they can do and they are at my request asking the dealer who didn't diagnose the issue last month to see if they would be willing to pay for this.

I asked the dealer that pulled everything apart HOW these bolts could back out and they gave me this safe response...

"I wish I had the answers to all the questions that you have. I can only report to you our findings after tear down. There is no way of us knowing exactly what caused the damage."

[KIDVersion 1]

Lol...that's why Vw has engineering reps that come out to look at in depth claims.

[thygreyt]

Lol...that's why Vw has engineering reps that come out to look at in depth claims.

such as this

[KIDVersion 1]

such as this

Bingo.

I'm not saying this should be warrantied, but they are handling this wrong.

First of all, EVERY car has a set amount of mileage/money allotted to it called goodwill warranty. Vw telling Shawn that there isn't any is crap...unless it has been used.

[BetaOp9]

Bingo.

I'm not saying this should be warrantied, but they are handling this wrong.

First of all, EVERY car has a set amount of mileage/money allotted to it called goodwill warranty. Vw telling Shawn that there isn't any is crap...unless it has been used.

So how does one, such as myself, go about getting one to investigate this? Because, as it sit's everyone who's been involved is NOT an engineer. They've all been people who say "Out of warranty? Tough crap...and we don't care what you think about it."

[Stylist07]

I saw the red mkv being towed out. Please feel free to reach out if you are not 100% comfortable with what the dealership tells you.

What store you bring it to?

Good looking out mike, too bad all VW dealers don't surf online to help other fellow VDubers

Subed for good news!!!!!

I hope VW fixes the flywheel and what not

[Kzoo]

Lol...that's why Vw has engineering reps that come out to look at in depth claims.

Forgive me, I have little faith in these techs. Recently my dual mass flywheel went out.
Cliff notes: it made noise, it was replaced. It didn't make noise anymore. 2 weeks later though, the noise came back. It was quieter this time though but it was still there. An engineer came and spent thd day with my car. Then proclaimed that it's supposed to make noise... When asked why the noise went away when the new part was installed, he had no answer. I'm now out of warranty and afraid of the same issue you are dealing with Shawn.

[Im not Av.]

I feel like I bought a time bomb at times...

Same.

[KIDVersion 1]

So how does one, such as myself, go about getting one to investigate this? Because, as it sit's everyone who's been involved is NOT an engineer. They've all been people who say "Out of warranty? Tough crap...and we don't care what you think about it."

Ok. Here is the process we used when I worked for Volkswagen and how it should work:

- Customer brings car in with a concern.
- Concern is verified.
- Concern is diagnosed.

If concern cannot be diagnosed, or diagnosis does not have a definite answer or repair plan, Volkswagen Technician Assistance is called (TechLine). If TechLine cannot help the technician, a request is put in for a Volkswagen engineer to come out and inspect the car for a solution/answer.

- Solution/answer is priced out or approved by warranty.
- Customer is notified of the diagnosis, cost of the repairs, and length of time to complete the repairs.
- If approved, repairs are performed and finished.

It is a basic and simple format to follow. But there are so many resources for a technician to use to find out more answers to an issue. There are books (yes plural) of TSB and recalls. There is a way to start a technical case with TechLine (this is essentially a phone and web based help desk), and there are the engineers that can come out.

For someone to not know an answer is unacceptable. For Volkswagen, or any other brand, this customer service is absolutely unacceptable.

What I would ask the dealer, is if a Volkswagen engineer had the opportunity to come out and look at the car if the technicians and TechLine do not know the cause of the problem.

Sorry for being long winded. You could also have Slave IV's tech listen to you over the phone and he can tell you the cause and fix.

[KIDVersion 1]

One other thing, these engineers sometimes (more often than not) know about fixes that never get released as a TSB or a recall. They know stuff that others don't, which is why they are called as a last resort.

[Kzoo]

You could also have Slave IV's tech listen to you over the phone and he can tell you the cause and fix.

I just lost it! Lol

[Slave IV]

LOL, you guys just can't let that go huh? Well, my tech is in SoCal and if anyone really wants his assistance, just let me know. He was deemed to be the best Audi Technician in North America by Audi themselves when he worked for them. You guys can joke all you want but my cars have no issues and I don't give a crap about a warranty. I never have to ask him how much something will cost me because I know every penny I pay him is worth it, I can trust him, my car is worth it to me and I can afford it without depending on a warranty (I've spent less with him in the last few years on both my cars than the price of an extended warranty would cost for one car). If warranties really fixed everyone's car for free, they wouldn't be offered...have you all forgotten that it's a business and based on their bean counters, the overall revenue they generate from warranties will always exceed the value that they pay out? There is a reason why businesses like Circuit City, who based their entire profit structure on useless warranties are out of business. Anyone who buys a product based on a warranty is basically banking on the idea that they are buying an inferior product to begin with so why buy such a product at all if that's what you think about it?

Anyways, I've stayed out of this thread because a lot of you seem to hate/ignore my suggestions or offers to help but some of you must really have some man love issues to keep calling my name.

Beta, I truly hope you get your car sorted out and you already know how I can help if you need it.

[fredgsanford]

Beta, any word on the outcome of your situation?

[Ripdubski]

Beta, any word on the outcome of your situation?

yeah, inquiring minds want to know.

[PSU]

Beta, any word on the outcome of your situation?

Updates, please.

[BetaOp9]

The short; Volkswagen would not do anything to help me in my situation. I will have to pay for repairs myself.

Because I'm going into litigation with the local Volkswagen dealer regarding their diagnosis, I can't dig into the details.

[Ryan E.]

thx for the update, hoping the best for yah man

[Ripdubski]

The short; Volkswagen would not do anything to help me in my situation. I will have to pay for repairs myself.

Because I'm going into litigation with the local Volkswagen dealer regarding their diagnosis, I can't dig into the details.

Good luck, hope all turns out in your favor!

[ZPrime]

Someone should buy this man's parts FS in the buy/sell forum to help him with legal fees.

[Mr_Peach]

thx for the update, hoping the best for yah man

+1

[KurtCav]

malpractice, son!

I'm sure this is going to leave a sour taste in your mouth about vw. So sorry you have to deal with this.