Raw Deal from VW

[kidplatinum]

Sarpendon,

How is it that you come to the conclusion that the manufacture is not responsible given what has been posted. Again, bolts are meant to secure things...that being the case if a blolt backs out due to no fault of the owner why would the owner or dealership be at fault.

I believe the dealer should have done a better inspection but if the bolt backed out...the dealer nor the owner would have anything to do with that. The warranty on this would be tricky in my eyes...because a bolt backing out should never happen. So based on the warranty stand point they can deny it but a bolt backing out...manufacture issue if you ask me. Either design or installation at factory...I do not think its design but more and more threads are showing up about flywheel issues.

Just my thoughts...

[Im not Av.]

Reminds me of when the DSG mechatronic issue came up. Some people walked into their dealer and got a new mech no issue. Some walked in and were told everything was as normal, go away.

I'm learning not to trust VW. I should check my flywheel bolts.

This and the tensioner failing have me worried

[10Ten]

This and the tensioner failing have me worried

the tensioner is no big deal at all... it's really easy to diagnose and nip in the bud. but i will check my flywheel bolts as soon as possible whenever i can. i am indeed concerned about that.

Sent from my SGH-I777 using Tapatalk 2

[BetaOp9]

the tensioner is no big deal at all... it's really easy to diagnose and nip in the bud. but i will check my flywheel bolts as soon as possible whenever i can. i am indeed concerned about that.

Sent from my SGH-I777 using Tapatalk 2

There is a check port for the flywheel, its about an inch in diameter. You can use a flathead to check for play. A very small amount of play is normal, anything in excess of 5mm of play is cause to have it checked out.

[Sarpedon]

Sarpendon,

How is it that you come to the conclusion that the manufacture is not responsible given what has been posted. Again, bolts are meant to secure things...that being the case if a blolt backs out due to no fault of the owner why would the owner or dealership be at fault.

VW had the following warranties for the R32:

Bumper-to-Bumper - 48k/4yr
Drivetrain - 60k/5yr
DSG - 100k/10yr

Beta unfortunately is somewhere north of 83k miles (as he mentioned in his other thread), hence the drivetrain warranty no longer applies.
Outside of warranty, if things break (for whatever reason), I'd imagine we're pretty much on our own (unless I'm mistaken on how warranties work).

I believe the dealer should have done a better inspection but if the bolt backed out...the dealer nor the owner would have anything to do with that. The warranty on this would be tricky in my eyes...because a bolt backing out should never happen. So based on the warranty stand point they can deny it but a bolt backing out...manufacture issue if you ask me. Either design or installation at factory...I do not think its design but more and more threads are showing up about flywheel issues.

Just my thoughts...

I agree with you saying the dealer should have done a better inspection, which maybe could have prevented all of this.

But like I said above, the car is ~20k miles over the warranty on the drivetrain. At what point would we agree that mechanical parts can start to fail? 100k miles? 200k? Never?
When is a manufacturer no longer 'on the hook' when things break?

What happened to Beta sucks, and I hope his issue gets resolved soon, but I don't think it's fair to demand or expect VW to 'fix' this (like some of the comments on FB seem to be asking), when as far as I can tell have done nothing wrong.

[afunnysmell]

When is a manufacturer no longer 'on the hook' when things break?

How many cars have you heard of that are tango-uniform as a direct result of flywheel bolt failure?


Sent from my iPhone using Tapatalk

[Adam's .:R32]

UNLESS it is proven that the issue was due to the MOD directly then warranty stands good. Technically they can say a small mod voids all the warranty. At least that was my understanding...

[afunnysmell]

UNLESS it is proven that the issue was due to the MOD directly then warranty stands good. Technically they can say a small mod voids all the warranty. At least that was my understanding...

What warranty?


Sent from my iPhone using Tapatalk

[Adam's .:R32]

What warranty?


Sent from my iPhone using Tapatalk

I see he is out of it... :/ this make the situation stickier. Good luck Shawn



🍺

[SFCL]

VOA does do secret shopping on dealerships.Warranties are not forever and unfortunately you are out of it.I would try to reach for the Service MAnager or owner and see what kind of help you can get

[ryeboy]

There is a check port for the flywheel, its about an inch in diameter. You can use a flathead to check for play. A very small amount of play is normal, anything in excess of 5mm of play is cause to have it checked out.

Shawn, hope this works out for you. This tidbit is interesting. Where is the inspection port located?

[JayUG]

Wow. After reading all this I'm glad I bought an extended warranty when I got my car. **** sucks.

[KurtCav]

Shawn, hope this works out for you. This tidbit is interesting. Where is the inspection port located?

Also interested.

[BetaOp9]

After being approached by 3 individuals on this forum and now finding this...I'm going to do my best to get this KNOWN by the dealership network and possibly addressed. Read on, sounds like a similar situation as mine.

http://www.golfmkv.com/forums/showthread.php?t=110711

[Kzoo]

Hey Shawn, did you get that email I sent you regarding my flywheel paper work?

[Mike@LindenVW]

After being approached by 3 individuals on this forum and now finding this...I'm going to do my best to get this KNOWN by the dealership network and possibly addressed. Read on, sounds like a similar situation as mine.

http://www.golfmkv.com/forums/showthread.php?t=110711

Tried to PM you but it said you are max'd out.

I wanted to ask you a quick question. Did they give you a breakdown on the price of the parts, the hourly labor rate and the amount of labor hours they are quoting? At this point it doesn't seem like its going to get "covered" in any way by VW but I can try and help you chop the bill down.

Feel free to respond by PM.

[NittanyR32]

Tried to PM you but it said you are max'd out.

I wanted to ask you a quick question. Did they give you a breakdown on the price of the parts, the hourly labor rate and the amount of labor hours they are quoting? At this point it doesn't seem like its going to get "covered" in any way by VW but I can try and help you chop the bill down.

Feel free to respond by PM.

I think it's great that we have people from dealership involved in the community. Wish there was more good people like those that are around.

[BetaOp9]

Hey Shawn, did you get that email I sent you regarding my flywheel paper work?

I did, thank you.

[Mike.Mike.]

Oh man those videos support that my flywheel is bad :[

[AmRando]

I'll add my 2 cents on this- having dealt with 2 VW dealers here in AB, and others in WA, OR and AZ before, it's like night and day between some of them.
Classic example:
I'd mentioned in a thread at the time that I had my serpentine tensioner replaced in Arizona over the holidays as it was buzzing its way down I-15.. yet when I got back home and the buzzing noise was back, next service at my regular dealer revealed that North Scottsdale had only replaced the UPPER tensioner, and not the lower one as well.

Nice way to cheap out there, guys.