Okay, so... tell me, am I being unreasonable, or am I missing something here.
I bought a GTi in 2010, which I still have. My dealer called me toward the end of last year to tell me the R was coming out and pointed me to the website.
I took a look at the website and placed a car on order based on the data there, and the fact that I wouldn't be able to see or test drive a real one because of the limited availablity.
My R is due to arrive any day now, I was talking to the dealer yesterday and the head unit came up. He said it had the smaller, crappier RNS-315 in it (as opposed to the RNS-510 that is in my GTi which has a 40G HDD and a MUCH bigger screen).
I was confused as I thought I saw the 510 in the pictures of it.
Turns out I did, every picture of the VW R that VAG released is of the European spec that comes with the RNS-510!!!
This really anoyed me, because I don't want to downgrade the head unit and feel like I have been mislead.
I tried calling the VAG customer service line and they say it has nothing to do with them, the dealer should have told me what kind of head unit comes in it when they sold it to me. I tried to explain that that was a ridculous statement, and that it was not reasonable to expect the dealer to run down every single item in every car they sell, just in case it is not as advertised by VAG. Can you imagine that conversation? "Is the sterring wheel the same shape?", "yes, it is", "is the seat the same colors?", "yes they are", "Are the dash lights the same color?", "Yes they are" etc etc...
If this had been any other car in the line (i.e. a car you can physically see before ordering), I would agree with them, but this isn't.
I asked VAG to either put a 510 in or offer me some money off the cost to put a decent 3rd party head unit in. They said it had nothig to do with them what "accessories" I chose to put in my car....!
Oh and here's the other thing, the small print of the literature says the has a 315 equipped, but what is right next to that fact, in the picture?? Of course, a 510. So unless I as a buyer happen to know the arbitrary code numbers VW used for these parts (which I didn't before all this started), I would have absolutely no reason to think until the car arrived, that the large screen unit in my GTi was anything other than a RNS-315....
On the upside, my dealer has been great. Obviously thier options to help me are limited (since this really isn't their issue to fix), but they have offered to switch out the RNS-510 in my current GTi for the 315 in the new R (I am trading in the GTi). So I think that is the path I will take...