Username or Email Address
Do you already have an account?
Forgot your password?
  • Log in or Sign up

    VWVortex


    Page 2 of 3 FirstFirst 123 LastLast
    Results 36 to 70 of 71

    Thread: Dealer freaking WRECKED my CAR!!

    1. Geriatric Member PSU's Avatar
      Join Date
      May 15th, 2004
      Location
      Pennsylvania
      Posts
      78,625
      Vehicles
      '94 Civic
      05-17-2012 10:03 AM #36
      Quote Originally Posted by peskyrabbit View Post
      but these ranting threads are getting old.
      The OP is simply venting.

      You wouldn't do the same if the dealer wrecked your car?

    2. 05-17-2012 06:05 PM #37
      Quote Originally Posted by A1an View Post
      If this dealer or their insurer is dragging their feet or giving you the run around get your insurance company involved immediately to get the car fixed. Depending on what direction this shop takes they could start charging storage and if enough time passes put a lien on it. This is a worst case scenario but over the many years that I have handled claims I have seen this happen countless times.

      Insurers have every right to put aftermarket or LKQ parts on a car of that age. The purpose of an insurance policy is to indemnify those involved. Putting brand new OEM parts on a 4-6 year old car over indemnifies. Some insurers are more lax than others on this point, but in no way does this "penalize" the parties involved. This is standard practice backed up by the states that allow the insurers to write policies and handle claims. It isn't some trick by the insurance companies to rip people off. You can always push for OEM but don't be surprised if they don't bend and give you everything you think you deserve.

      That said...if the dealer does take care of you then you probably have a better chance of them using all OE parts since their cost is likely similar to the cost of aftermarket or LKQ in some cases.
      Quote Originally Posted by jakal420 View Post
      All dealerships have General Liability insurance policies with a rider on it called Garage Keepers. In this rider if they have the three "Cs" then they are FULLY responsible for what happens to your car. Meaning if they have the Care, Custody and Control of your car their insurance policy has to take care of any damages.

      The problem you will likely face is what guidelines the insurance company they have go by. Some will replace your parts with OEM parts (which will cost more) and MOST will use NON OEM parts. Either way you should not be penalized or pay a single penny.

      My advice FIGHT for OEM parts to bring your car where it was prior to them having the "Cs" and also fight for more. Now that your car was involved in an accident your car is no longer worth what it was prior to that accident. You now can ask for compensation for DEPRECIATED value.

      I have an insurance agency and I am a state licensed insurance agent. DO NOT SETTLE for anything less. DO NOT allow your insurance company to pay for your damages to your car. JUST BE STERN and FIGHT FOR WHAT IS RIGHT. In a polite manor tho.

      Good Luck

      Thanks Guys for the advice. Today they Called and had me give back their loaner car and they placed me in yet another rental by a company here local. Still no word back from any manager at the dealership.

    3. Member bryangb's Avatar
      Join Date
      Jun 16th, 2010
      Location
      Hanover, PA
      Posts
      15,181
      Vehicles
      '08 GTI, '12 Beetle, '91 Passat
      05-17-2012 10:21 PM #38
      Beat the **** out of the rentals

      Maybe even poop in them?
      // Open Road Tuning
      Instagram: @bryangb
      bags and wheels = build thread

    4. 05-17-2012 10:39 PM #39
      Quote Originally Posted by bryangb View Post
      Beat the **** out of the rentals

      Maybe even poop in them?

      I laughed so hard I pooped myself just reading this post

    5. Member bryangb's Avatar
      Join Date
      Jun 16th, 2010
      Location
      Hanover, PA
      Posts
      15,181
      Vehicles
      '08 GTI, '12 Beetle, '91 Passat
      05-17-2012 10:43 PM #40
      Quote Originally Posted by sikknasty28 View Post
      I laughed so hard I pooped myself just reading this post
      Pix?
      // Open Road Tuning
      Instagram: @bryangb
      bags and wheels = build thread

    6. 05-17-2012 10:46 PM #41
      Quote Originally Posted by bryangb View Post
      Pix?
      wish I had proof, the question mark after the poop is what really got me, as merely just an innocent suggestion

    7. Member bryangb's Avatar
      Join Date
      Jun 16th, 2010
      Location
      Hanover, PA
      Posts
      15,181
      Vehicles
      '08 GTI, '12 Beetle, '91 Passat
      05-17-2012 10:49 PM #42
      Quote Originally Posted by sikknasty28 View Post
      wish I had proof, the question mark after the poop is what really got me, as merely just an innocent suggestion
      Nothing says "I'm pissed" more than a nice turd on the passenger seat.
      // Open Road Tuning
      Instagram: @bryangb
      bags and wheels = build thread

    8. Member
      Join Date
      Mar 10th, 2009
      Posts
      3,195
      Vehicles
      2006 Passat 2.0t 6mt
      05-17-2012 11:06 PM #43
      Quote Originally Posted by VW Chickie View Post
      Thanks Guys for the advice. Today they Called and had me give back their loaner car and they placed me in yet another rental by a company here local. Still no word back from any manager at the dealership.
      As the guy said before. The dealership has insurance for this very reason. Typically, the deductible is paid by the tech that damages the car too. I wouldn't really be made at the tech to much cause things to happen when you test drive cars that are out of ones control. ( I use to work at VW dealership and I did quality control drives for customers car. I was always super gentle with customers cars and I luckily never had an accident ) The dealership's management is dropping the ball.

      I would go after the dealership to make them play for it all. I would go up to the dealership to talk to the GM and service manager. Cause it seems to be a few days the GM has been ditching you. He should at least call and say hes work out the logistics or something.

      You can all VW care and they will set fire under the dealerships feet.

      You can also take them to small claims court. You would want to an independent quote from where they told you take the care too.


      What dealership did this happen at?

    9. Member kevin splits's Avatar
      Join Date
      Aug 23rd, 2010
      Posts
      18,333
      Vehicles
      01001011010011110 1010010
      05-17-2012 11:36 PM #44
      I hate to hear about this kinda bullsh*t. They're probably just doing this because your a girl. We took my girls Rabbit I got her to the dealer for its scheduled maintenance, and the manager tried to convince her to get her brakes done saying they are dangerously worn. I piped up and said save it man the brakes are new, change the oil and and perform all recalls and bring it out. They cracked her engine cover, and lost a few skid plate screws. I had to get loud to get them to fix it.

      I just hate mind games.
      "The Vile Bunch" ll v2lab ll eemilitiatv ll Stay Orange.
      2008 Mkv sold; 2003 yellow Skittle-sold; 2009 G8 GT-sold; 1991 Talon TSI- fully built, HTA3582@30psi 600+awhp

    10. Member
      Join Date
      Dec 10th, 2010
      Location
      Toronto
      Posts
      890
      Vehicles
      03 Jetta, 06 Jetta(current), 02 Passat, 94 Golf, 05 Jetta, 95 Jetta, 86 Golf Wolfsburg
      05-18-2012 06:43 AM #45
      at this point i would call VW head office and inform them of what happened. let them know you are having a difficult time working things out with the dealership. i have spoken to them in the past...they are very nice people

      in no way should your insurance premium go up. you were not at fault and the dealer should take care of all repairs, and warranty all work.

      also keep in mind, that if they fix it 100% with oem parts, the value of the car has decreased and will hinder your re-sale value, if you ever choose to sell. you should also be compensated for this. looks like just your hood and fenders will have to be replaced, also keep in mind when they paint the body panels, they will not match the rest of the car (unless they do an amazing job of blending it into the other panels).

    11. Member Scirocco's Avatar
      Join Date
      Dec 20th, 2000
      Location
      Charlotte/Atlanta
      Posts
      1,292
      Vehicles
      2014 GTI, 2009 Tiguan
      05-18-2012 07:47 AM #46
      Tell them they own it now, and you expect the keys to a new car. Even fixed, it will be on the carfax and value in the future is lost for something that isn't your fault.

      Make them own it and they take the loss, and ask for a new car. Lawyer up.

    12. Junior Member s2angel's Avatar
      Join Date
      Jul 29th, 2005
      Location
      Durham,Ont,Canada
      Posts
      77
      05-18-2012 09:41 AM #47
      Lets rember something here. This car went in whole came out damaged.

      Yes it was in the front.

      If anything has to be pulled out at all its just not the same..

      if you have a few things broken in the front (plastic bent part that can be replaced. thats one thing to replace. but if any of the original frame is bent this is no longer your car. they need to replace you with something that you had before.

      Story

      Van 2 year from bran new goes into deal regular maintaince (oil change)

      customer gets van back on the road again.. oil light..

      oil light freaking out.. pull over no oil plug. no oil..

      they replace oil after tow back .. did something.. always ran a bit rougher.. (how the trans jumped into gears)

      they refused or just plain ignored there cries of well its not the same vehicle. Just fluffed it off . thats normal blau blau this went on for like 6 months. Hey mr dealer this was new no longer new now. Had potential of years in its fine form now no longer in fine form running rougher. we want what we bought new. they where getting no ware . It was a wall

      They documented. (made note of every little tiny thing that happened best they could rember from day one when oil plug issue)

      they spoke with a lawyer they recommened a mediator

      Mediator broke it down broght in a 3rd party specialist to consult on each side, fair is fair this is no longer the same vehicle that went in. oil was not there at some point and there was damage.

      they argued the bough new car should be new for at least 4-5 years got offered full price of vehicle back and took it bought anouther at anouther manufactor dealer. (there was alot more but this is the short)

      story end

      Your car may never be the same after this. You do not know what this damage will do to your car. you may of had 10 more years no real issues beyond basic wear and tear parts. but odd things might crop up because of this where they will have denyability . very easy to wash there hands from that because its been so long.

      Mk5 is getting older depending on the year I would push for a replacement (used with lower milage and heck no front end accidents or any accidents for that matter) thats what you had might as well get something newer or with less milage. At least a freshen up (a better vehicle because of your ignorance made me get a lawyer)

      rember this is a dealer they screw folks over on trade ins all the time.. its easier on them. fair is fair. Perople (and I do not want to argue) get way more selling private. But dealer knows folks want to buy from respected warrenty not some private person. (I think its all marketing but they do have a point) So they make again on there trade ins)

      Ok I only skimmed through this post so maybe the pic damage is not as bad. but my experience you never know til you tear it all down and put it all back together. parts don't fit proper are they going to bend and push them back in and you may not get to know that.

      you want what you had. if not a bit better and its nothing to be ashmed to want you deservere. you take it there because of that reason. DOn't let them fluff you off and tell you its better then it was. make sure the frame crumple zones anything that is the main part of the car is not effected. right down to the hoses the tinnest crack.

      my 2 cents (actually more like 6-7 cents with inflation. google fractional banking its so wrong)
      (mind my spelling english not great)
      Last edited by s2angel; 05-18-2012 at 09:49 AM.

    13. 05-19-2012 11:04 AM #48
      Dealership wont budge.. Talked to the sales manager yesterday (because the GM will NEVER call me back) and wont even give me a deal on a used car and even stated that they were being 'nice' not to charge me for the 1600 part in my car before he wrecked it. They said they could be mean and put a lein on my car since I haven't paid for the part....I'm so frustrated and mad...stormed out. I'm done being nice.

    14. 05-19-2012 11:05 AM #49
      Quote Originally Posted by VW Chickie View Post
      Dealership wont budge.. Talked to the sales manager yesterday (because the GM will NEVER call me back) and wont even give me a deal on a used car and even stated that they were being 'nice' not to charge me for the 1600 part in my car before he wrecked it. They said they could be mean and put a lein on my car since I haven't paid for the part....I'm so frustrated and mad...stormed out. I'm done being nice.
      OH dont let me forget.. he was going to only give me 6k on my trade in...( He thinks im stupid)

    15. Member Scirocco's Avatar
      Join Date
      Dec 20th, 2000
      Location
      Charlotte/Atlanta
      Posts
      1,292
      Vehicles
      2014 GTI, 2009 Tiguan
      05-19-2012 11:48 AM #50
      Call VWOA and a lawyer.

    16. Member Scirocco's Avatar
      Join Date
      Dec 20th, 2000
      Location
      Charlotte/Atlanta
      Posts
      1,292
      Vehicles
      2014 GTI, 2009 Tiguan
      05-19-2012 11:49 AM #51
      Where do you live at?

    17. Member EricPro's Avatar
      Join Date
      Nov 26th, 2011
      Location
      Virginia
      Posts
      688
      Vehicles
      2009 GTI Autobahn
      05-19-2012 11:57 AM #52
      Someone on here posted a thread about totalling his car at Lindsay Volkswagen in Sterling, Va. He got a free 2012 golf r. You should call them and get some more information or figure out why he got a deal and you didn't. Good luck. That sucks a lot.
      Stage 2+ APR ... SwitchSpeed Air ... 18"x8.5" SSR KOENIG MONSTER wheels, Gold ... R32 Rear ... Jetta Chrome Front

      @EricPro

    18. Member 86Franklin's Avatar
      Join Date
      Apr 5th, 2008
      Location
      Goshen, Indiana
      Posts
      479
      Vehicles
      1986 VW Cabriolet 1.8l 16v / 01 Audi A6 2.7T Quattro
      05-19-2012 01:12 PM #53
      Quote Originally Posted by s2angel View Post

      Van 2 year from bran new goes into deal regular maintaince (oil change)

      customer gets van back on the road again.. oil light..

      oil light freaking out.. pull over no oil plug. no oil..

      they replace oil after tow back .. did something.. always ran a bit rougher.. (how the trans jumped into gears)
      if this happened to me and i got outside the vehicle. then realized it was dumping oil, i would have got back in and drove until the engine seized.

    19. Member cbs_24's Avatar
      Join Date
      May 20th, 2011
      Location
      Fort Walton Beach, FL
      Posts
      1,560
      Vehicles
      2013 4-Door GTI (Sold), 2008 Rabbit (Sold)
      05-19-2012 01:14 PM #54
      Thats terrible...I hope everything works out for you.

    20. Member
      Join Date
      Sep 10th, 2010
      Posts
      2,137
      Vehicles
      2008 GTI
      05-19-2012 02:56 PM #55
      Honestly, all this ranting and worrying doesn't even make sense to me. This is pretty damn black and white. There should be NO worry that they won't fix it. It's common sense...nothing here makes sense. Have them fix your car and be on your way already.
      Quote Originally Posted by cracKness View Post
      You can buy a header?
      Is that like buying a pant at the Gap? You must be the person to go to when I'm looking for a scissor.

    21. Member JoeChitussi's Avatar
      Join Date
      Jan 22nd, 2012
      Location
      Toronto
      Posts
      422
      Vehicles
      2006 Jetta TDI
      05-19-2012 03:49 PM #56
      reason i will never bring my car to a dealer ship again
      last time i brought it to the yorkdale dealer (for any toronto people stay away)
      i saw a tech take my car and start pealing out in it when i was outside having a smoke waiting for them since the i will never let the dealer touch my car again. only my mechanic who i trust will not do this

    22. 05-19-2012 06:52 PM #57
      Quote Originally Posted by TheHeggz View Post
      Honestly, all this ranting and worrying doesn't even make sense to me. This is pretty damn black and white. There should be NO worry that they won't fix it. It's common sense...nothing here makes sense. Have them fix your car and be on your way already.
      Im sure you would do that if they wrecked your car and treated you like slime.

    23. Member DrewDub2.0's Avatar
      Join Date
      Sep 24th, 2002
      Location
      Detroit
      Posts
      1,751
      Vehicles
      2013 GMC Terrain, 2008 Jetta 2.5
      05-19-2012 07:23 PM #58
      You need to get in touch with VWOA and demand to speak with an attorney. I would also be dropping the name of this dealership on VWVortex right now. It sounds like they are jacking around with you.


      Unless there is more to this story that you are not telling.

    24. Member JoeChitussi's Avatar
      Join Date
      Jan 22nd, 2012
      Location
      Toronto
      Posts
      422
      Vehicles
      2006 Jetta TDI
      05-19-2012 07:28 PM #59
      ^^like he said. Warn the others

    25. Member sturat_7's Avatar
      Join Date
      Jan 5th, 2003
      Location
      Delray Beach, FL
      Posts
      3,508
      Vehicles
      2007 GTI 4-Door Whore
      05-19-2012 08:26 PM #60
      Quote Originally Posted by JoeChitussi View Post
      ^^like he said. Warn the others
      yes, thats why I have vw/porsche mechanic service my car(family business), my jetta was hit in their lot(done in 4 days). Completely taken care of by them and looked flawless being that they know I'm picky and and all 5 of our vws in my family go there. If dealer is being an A**hole you will most likely need to lawyer up to get anything done.

    26. 05-19-2012 08:58 PM #61
      Whatever the case waste no more time! You should have called VWOA the minute you found out they refused to pay the full repair cost of a wreck they caused. You could have also called your insurance and seeked advice without making a claim. This community is usually good for stuff like this as well. Most of the time somebody from local meets or clubs either work or have connections and can make things happen. If that ain't helpful a lawyer is. Its a virtual can't lose case. You don't pay anything for what they damaged. For good measure after its resolved based on how you've been treated gather some community VW owners and picket the f@&k out of them after work 2 or 3 times a week with big azz colorful signs...Just make sure you have an alternative VW dealership to go to in your area lol.

      Sent from my ADR6400L using Tapatalk 2

    27. Member NJRe1dGTI's Avatar
      Join Date
      Jan 30th, 2012
      Location
      Big Pete's House of Munch
      Posts
      446
      Vehicles
      2008 6spd TR GTI
      05-19-2012 09:19 PM #62
      And tell them you're not going to pay $1600 for a part that they turned around and wrecked right after they put it in!

      Seriously, though, everyone telling you to contact VWoA customer care are 100% correct. This is the kind of sh!t that can get a dealer's franchise pulled.

      If they're balking this much at handling the full repair cost makes me think that there's something fishy that was going on at the dealership with the guy who was driving your car... maybe not fully licensed to drive, something like that.

    28. Member Dan821821's Avatar
      Join Date
      May 23rd, 2011
      Location
      NY
      Posts
      157
      Vehicles
      1998 Gti VR6
      05-20-2012 12:10 AM #63
      Quote Originally Posted by VW Chickie View Post
      Not sure if Im going to say at this time.. still getting all the stuff together. Im going to end up prob getting an attorney. The whole front end is going to be replaced. 5k worth of damages. The tech driving my car was distracted and looked up and ran right into a lady at a stop light. He was prob texting....
      Could have been a ricer in front of him, n your car was hungry. Num num num, rice.

    29. Senior Member JettaGT8V80's Avatar
      Join Date
      Jun 11th, 2003
      Location
      Waltham , Ma
      Posts
      27,242
      Vehicles
      06 GTI UM Tuned
      05-20-2012 12:42 AM #64
      stop posting about it in here and get a lawyer ASAP this is a lawyers dream case honestly its not even hard

      you will win 100% make sure you get documented EVERYTHING from them

    30. Member RcNdi's Avatar
      Join Date
      Apr 24th, 2011
      Location
      Charleston, WV
      Posts
      904
      Vehicles
      2006 BMP GTi 6Spd (Mine) and 2011 Jetta 2.5 SE (Wifes)
      05-20-2012 01:09 AM #65
      If i was the OP i would use Vortex to bash the dealership and get a lawyer. Like Monday morning! ASAP.

      Or since the OP has yet to slam the name of the dealership i am kinda wondering if this story might be fabricated.
      2006 GTI PKG2 6MT, APR S2+, Eurojet TBE, Eurojet FMIC, K&N intake, W/M Injection, Solowerks Coils, and MORE

      VCDS/Vag-Com Available (Donations Accepted) (Kanawha County region of West Virginia)

    31. Member Scirocco's Avatar
      Join Date
      Dec 20th, 2000
      Location
      Charlotte/Atlanta
      Posts
      1,292
      Vehicles
      2014 GTI, 2009 Tiguan
      05-20-2012 01:38 AM #66
      Quote Originally Posted by RcNdi View Post
      If i was the OP i would use Vortex to bash the dealership and get a lawyer. Like Monday morning! ASAP.

      Or since the OP has yet to slam the name of the dealership i am kinda wondering if this story might be fabricated.

      Every person who slammed a dealer over a wrecked car, or eBay sale has gotten what they wanted.

    32. Junior Member Parafanaylya's Avatar
      Join Date
      Feb 19th, 2012
      Location
      Johannesburg, ZAF
      Posts
      23
      Vehicles
      2006 VW T5 Transporter 4Motion 174HP
      05-20-2012 01:49 AM #67
      Hi

      I wrecked the freakin dealer's car! I was an appy mechanic.

      Anyway I think that you must move on this immediately. This is a poor reflection on the dealership, the brand and the motor industry as a whole. I got out of the trade due to its stench. In SA where I live, it seemed to me that the trade get away with too much.

      Contact VW USA here


      Put everything in writing - paper trails are good, telephone calls are too easy to hide.

      Go get them.
      Your South African VW connection

    33. Member
      Join Date
      Aug 22nd, 2010
      Location
      houston
      Posts
      257
      Vehicles
      91 jett 95 jett 99 jett o2 jett 06 2.5 jett(2011 c300 benz )wifes
      05-20-2012 09:29 AM #68
      If that was my baby, boy oh boy i would have to go into the stealership with my good ole ar-15 around my shoulder.I bet i would get answers,very quickly.Wreck my **** and giving me the runaround,i dont think so.

    34. Member
      Join Date
      Jan 6th, 2007
      Location
      CLE, OH
      Posts
      12,801
      05-20-2012 10:24 AM #69
      Quote Originally Posted by boradie sucht View Post
      lol yea ive seen those, i dont understand the fascination with giant ass ****ing stickers on the front windsheild in the 'scene'
      IG: @andyp666

      H2Oi MKV GTG

    35. Member firstorbit84's Avatar
      Join Date
      Feb 25th, 2006
      Location
      CO
      Posts
      2,978
      Vehicles
      '13 Focus, '00 Miata
      05-21-2012 05:33 PM #70
      Quote Originally Posted by EricPro View Post
      Someone on here posted a thread about totalling his car at Lindsay Volkswagen in Sterling, Va. He got a free 2012 golf r. You should call them and get some more information or figure out why he got a deal and you didn't. Good luck. That sucks a lot.
      No effing way man! Definitely more to that story??? What car did they wreck??? What do you mean by "free"?

      If thats the case, I'm gonna loosen my brake bleeder nuts the next time I bring my car in and see what happens.
      "If your car 'feels like it's on rails,' then you're going too slow."

    Page 2 of 3 FirstFirst 123 LastLast

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •