I had a issue with creeking and popping at low speeds,so mine were sent back to KW/ST. Also be that whatever shop installs the coils be sure and make sure you/they write down the art numbers and serial numbers as well as height adjustments. I had my install done by two different shops who deal with high end cars and both assured me that they were installed by manufactures specificatioins. Neither shop wrote down the information on the warratny card so ST/KW gave me a complete run around. I have almost 1000.00 in install fees and shipping fees because after the first install was complete the creeking and popping occured so i brought them back to the shop and they told me everything was done correctly and they will not do anything further,so i left that shop angry and went to another and had them taken out and reinstalled and of course the creeking and popping was still there. I took them out and had the factory coils put back in and shipped them out to KW/ST. I was given the run around first by Jorge after weeks of not returning my emails and phone callls he told me that he was busy and was attending shows and now needed all the settings that were performed and ride heights. I explained to him several times that i did not have the information and that i did not install them. After getting no where with Jorge i received a phone call from a Bob Vanvlient who said he is the customer service manager and that i no longer have to deal with Jorge and apologized for the lack of responce/customer service on Jorges behalf. I explained the situation to Bob and he said he looked up my information and seen I was still under manufactures warranty and that he would need me to ship out my coils and perfrom a bench test to duplicate the noise. I felt some what better knowing I would get these fixed. Now here comes the headache with Bob. Before sending back any prouct we need a rma# so they can track what issue may occur. I sent several emails to Bob and no responce. I called several times and left my number and no responce so fianly i called and he happened to pick up the phone now he is apologetic for not getting back to me and gane me a rma# to ship the coils back. After shipping the coils back I waited a few weeks and made a follow up call to Bob and of course no answer, i sent several emails and of course no answer so after calling several times for almost a week i got through to Bob i was given the excuse that he works in four different departments and he is busy and has many customers to deal with. Then he started asking me about the ride height and adjustments which i already went through with Jorge and explained to Bob on my initial conversation. He claims he never had this conversation with me and that he needed the info to do the test. He claimed that his techs could not duplicate any noise and out of good faith he replaced some bushings which he said he is not supposed to do lol "thanks for the favor BOB". I asked him if the coils were ready to be shipped out and he said that they should have been shipped out already. I asked to please make sure and he checked and of course they were still sitting on the shelf. Now he says sorry they will be shipped out that day. So now I think they are in transit and I check my emails a few days later and i have a email from a Adam Toomey asking for my shipping address and for me to please get back to Phil which I never received a email from. So insted of these people calling me after all the issues i have they just let they just do nothing. I sent them immediatley my address several times in several different emails and still have not received a confirmation email with any type of tracking. True Story![]()







