Did I get ripped off by VW CPO Program? .:R32 Content

[whitekryptonite]

Cliff Notes:
• Bought a CPO 2008 R32 in November 2011
• Installed H&R Coilovers on 05/26/2012 Alignment on 05/30/2012
• Found utterly blown stock suspension 05/26/2012
• Damaged tires (inner tire wear) with excessive wear from alignment issue(unknown to me) and bad suspension(unknown to me).
• I want my tires replaced at the CPO negligence.
• Dealer won’t cover tires due to owning the car since last year in November.

I realized that my suspension was totally shot after doing my H&R coilover install. My tech also pointed out that I had horrible inner tire wear that can only be caused by improper alignment or suspension damage. I bought my .:R32 used with 46,XXX miles, I am a bit agitated with myself that I didn't bother to check the suspension. I won't make that mistake again. I feel as if the dealership missed a few steps and needs to repair my .:R32. Or am I floating down the proverbial stinky river using my worthless CPO Program pamphlet (and optional extended warranty) to try to paddle?

I can't find the exact literature for the 112 point check list. Which will stipulate the exact parameters for CPO qualification.

I don't want to have to eat the cost of the tires on top of replacing the Haldex fluid & front/rear diff fluid. Too much for one month!

I have already contact the Dealership( dealer refuses to cover tires ) with the blown suspension and filled a claim with VW USA.

EDIT: Forgot to add these tires only have 9,000 ish miles on them.

[IMG][/IMG]

[Grey Mouser]

DEMAND a new Golf R

[Albeezy36]

Good luck, all I can say is the claims I've made with VW USA have no bearing on the dealer. They are separate entities, at least dealing with the warranty claim I made.

[seadoo2006]

Cliff Notes:
• Bought a CPO 2008 R32 in November 2011
• Installed H&R Coilovers on 05/26/2012 Alignment on 05/30/2012
• Found utterly blown stock suspension 05/26/2012
• Damaged tires (inner tire wear) with excessive wear from alignment issue(unknown to me) and bad suspension(unknown to me).
• I want my tires replaced at the CPO negligence.
• Dealer won’t cover tires due to owning the car since last year in November.

I realized that my suspension was totally shot after doing my H&R coilover install. My tech also pointed out that I had horrible inner tire wear that can only be caused by improper alignment or suspension damage. I bought my .:R32 used with 46,XXX miles, I am a bit agitated with myself that I didn't bother to check the suspension. I won't make that mistake again. I feel as if the dealership missed a few steps and needs to repair the my .:R32. Or am I floating down the proverbial stinky river using my worthless CPO Program pamphlet (and optional extended warranty) to try to paddle?

I can't find the exact literature for the 112 point check list. Which will stipulate the exact parameters for CPO qualification.

I don't want to have to eat the cost of the tires on top of replacing the Haldex fluid & front/rear diff fluid. Too much for one month!

I have already contact the Dealership( dealer refuses to cover tires ) with the blown suspension and filled a claim with VW USA.

Welcome to the world of used-car ownership, bub ... you bought a VW, should've prepared yourself for getting hosed ...

Oh and suspension and tires are both wear items and I don't know a single aftermarket or warranty program that's going to cover you on this one ...

/PS ... How the f*ck do you go 6 months and not realize you have an alignment or suspension problem???

[UncleBens]

Welcome to the world of used-car ownership, bub ... you bought a VW, should've prepared yourself for getting hosed ...

Oh and suspension and tires are both wear items and I don't know a single aftermarket or warranty program that's going to cover you on this one ...

/PS ... How the f*ck do you go 6 months and not realize you have an alignment or suspension problem???

But it's an .:.:.:.:.:.:R32!!

[hipster.]

See if they can fix your alignment with a screwdriver to your body panels. I hear that works great.

[HarryHood]

I bought a CPO 2005 Golf TDI that had 17k miles on it. Within the first 2 months of ownership it required:

-- 2 new transmissions
-- A/C repair
-- new door seals
-- new brakes (rotors and pads)
-- new skid plate underneath

I sold it, at a loss, 2 months after I bought it. the response of the dealer from whom I purchased? "Well, good thing you have it CPO so that stuff is covered". Which was a lie, because I had to pay for the new brakes as a wear item. that brakes should not wear out in 17k miles was not accepted by them.

CPO is a scam. They "inspect" these cars by glancing over stuff. They can then charge you an extra $1-2k on price in exchange for the extended warranty.

[SVTDanny]

They should buy your car back and furnish you with a brand new Golf R. Anything less is unacceptable (Whatever happened with that dude? I'm assuming VWoA told him to pound sand since I never saw an "I told you so" thread showing his new Golf R?).

[Mosbius Designs]

[choochoo]

Oh and suspension and tires are both wear items, I don't know a single aftermarket or warranty program that's going to cover you on this one ...

Not true, I had leaky shocks on my saab replaced under factory warranty.
OP, you need to read the fine print of your CPO extended warranty. Even if you can prove that your tire wear is due to the faulty shock, they will prorate the cost of the tire at best.

This is what I could gather from their website:

Volkswagen 2-Year or 24,000-Mile Bumper-to-Bumper Limited WarrantyVolkswagen 2-Year or 24,000-Mile Bumper-to-Bumper Limited Warranty

Volkswagen is proud to offer a 2-year or 24,000-mile (whichever occurs first) limited warranty on all our certified used Volkswagen vehicles. Plus, you keep the balance of any limited warranties already on your certified used Volkswagen vehicle. Think of it as peace of mind on four wheels.
Take a closer look at what we cover.
What's Covered:

2 years or 24,000 miles (whichever occurs first)
Any repair or service caused by a broken or malfunctioning part covered by the limited warranty
24-Hour Roadside Assistance Program²
Engine
Steering
Front and rear axles
Manual transmission
Electrical power supply
Heating and air-conditioning
Anti-lock Braking System
Electrical systems
Torque converter
Differential
Material or manufacturing defects

[damion16v]

6 months between purchase and finding the "blown" suspension...I ask this objectively, but are you

1) 100% sure you didn't contribute to any suspension abuse? That's a whole winter and spring of driving it potentially treacherous conditions and....well, just plain driving

2) can you prove that this was the direct result of the program's negligence, with no checklist? Did you take a picture of the suspension and tires on delivery? What can you prove?

These are the first things that come to mind if I were VWOA or a tech.

[XenoLlama]

Ill just say that after test driving a CPO VR6 Jetta wagon that 'checked out great on all 250(or whatever number) of points' I lost some faith in the program. The car was nearly impossible to get into 2nd or 3rd due to shredded syncros and had a horrific CV joint clatter. Told the sales guy about it when I got back and got the 'oh, I just drove it today and it didnt do any of that'.

To their credit however, I ran into him at the main lot a couple weeks later when I was dropping my other car off for service and he told me that they had re-checked it and replaced both axles and rebuilt the trans since I told them about it, and offered another test drive.

So, long story short, the CPO program is crap, but if you are dealing with a stand up dealership you should be ok. (sounds like you arent dealing with a stand up dealer, so I'm sorry about the mess you are going to be dealing with)

[saron81]

Why do you think the suspension was "blown?"
Were the shocks leaking? Frozen?

[Grey Mouser]

My 98 GTI VR6 back in 2000 when I bought it. I went through a host of CPO repairs.

Timing Chain at 56k, guides were worn and chain was chattering.
BOTH rear brake calipers seized with the pads to my rotors. This one almost wasn't covered since it was brake work.. but it was the calipers not pads/rotors.
A few other minor (comparatively) things... but man it makes you wonder what else they miss.

[hipster.]

They should buy your car back and furnish you with a brand new Golf R. Anything less is unacceptable (Whatever happened with that dude? I'm assuming VWoA told him to pound sand since I never saw an "I told you so" thread showing his new Golf R?).

I was wondering the same thing. Considering he didn't come back bragging, I'm sure he go the big flying V from the dealer.

[tragik]

I would also demand a new golf :R if i were you. Don't forget the : please.

I would, however, like to say that most dealers would do this. Most definitely not a vw-only thing.

[driveareliablecar]

What's the treadwear rating of the tires?

[EUROBORA8V]

The first thing that comes to my mind is buying a sporty car from someone other than of an older age, garaged with a stack of receipts is big NO! Just my opinion. I always test drive used Rs when i see them and to be honest all of them are shy of being in a great condition. Younger drives beat on them all day long. Same goes for AUDI S4s. The only S4 i almost bought was owned by a 50 year old aircraft engineer with a stack of service invoices and not a damn scratch in 7 years. Same goes for M3s and such. Just not a good car to buy used or it is almost like marrying a prostitute .

[speed51133!]

I would ask VOA, no DEMAND for a Honda City Turbo.

[FACTORYBOOST]

I bought a CPO 2005 Golf TDI that had 17k miles on it. Within the first 2 months of ownership it required:

-- 2 new transmissions
-- A/C repair
-- new door seals
-- new brakes (rotors and pads)
-- new skid plate underneath

I sold it, at a loss, 2 months after I bought it. the response of the dealer from whom I purchased? "Well, good thing you have it CPO so that stuff is covered". Which was a lie, because I had to pay for the new brakes as a wear item. that brakes should not wear out in 17k miles was not accepted by them.

CPO is a scam. They "inspect" these cars by glancing over stuff. They can then charge you an extra $1-2k on price in exchange for the extended warranty.

I hate hearing stories like this. I work at a dealership and our CPO inspection is actually an inspection. I've seen them replace $3000 worth of stuff to make a car CPO eligible. I hate that VW doesn't regulate dealers as well as it should. Just being a dealer doesn't have anything to do with it, it's who is running the dealership; and unfortunately there are too many arrogant jerk-offs out there that pull scam-like ish and give dealerships as a general a bad name.

[whitekryptonite]

What's the treadwear rating of the tires?

Not sure but they are 225/40R1/18W Pirelli Pzero Nero tires.

Welcome to the world of used-car ownership, bub ... you bought a VW, should've prepared yourself for getting hosed ...

Oh and suspension and tires are both wear items and I don't know a single aftermarket or warranty program that's going to cover you on this one ...

/PS ... How the f*ck do you go 6 months and not realize you have an alignment or suspension problem???

My alignment wasn't "off" however improper suspension can cause camber wear I assume...

Why do you think the suspension was "blown?"
Were the shocks leaking? Frozen?

The shocks would take over 1 minute to fully extend back to normal operating length.

6 months between purchase and finding the "blown" suspension...I ask this objectively, but are you

1) 100% sure you didn't contribute to any suspension abuse? That's a whole winter and spring of driving it potentially treacherous conditions and....well, just plain driving

2) can you prove that this was the direct result of the program's negligence, with no checklist? Did you take a picture of the suspension and tires on delivery? What can you prove?

These are the first things that come to mind if I were VWOA or a tech.

1) I 100% believe I did not contribute any abuse to the suspension during my ownership. I live in CT which received the most lack luster winter this past season.

2) I do have pictures of the whole car come to think of it. From right before the purchase.

[TheDarkEnergist]

Tires? Under a CPO warranty? Modified? VW? R32? No.

[pknopp]

How old and how many miles are on the tires?

If I suspected a problem, I would have put the car back to stock and then taken it to the dealer.

[titleist1976]

Cliff Notes:

I don't want to have to eat the cost of the tires on top of replacing the Haldex fluid & front/rear diff fluid. Too much for one month!

I'll trade you a bus pass for the R32 if it's bothering you that much. What part of buying used, did you not understand? When I go shopping I don't care if it's CPO or not, used is used.

And whatever happened to gateway/unlimitedprop's R?

[horribleR]

I agree with seadoo2006

You did not get ripped off... it's all your fault.

[whitekryptonite]

The first thing that comes to my mind is buying a sporty car from someone other than of an older age, garaged with a stack of receipts is big NO! Just my opinion. I always test drive used Rs when i see them and to be honest all of them are shy of being in a great condition. Younger drives beat on them all day long. Same goes for AUDI S4s. The only S4 i almost bought was owned by a 50 year old aircraft engineer with a stack of service invoices and not a damn scratch in 7 years. Same goes for M3s and such. Just not a good car to buy used or it is almost like marrying a prostitute .

I have the owners address in the NAV system, ( still titled as home) I could always ask him/her directly on the history of the car.

[mr lee]

If the suspension was blown you should have had the dealership replace with OEM equipment.

I wouldn't replace the tires with the wear being shown. If you have an alignment the problem should be fixed and the tires will wear evenly(ish).

Replacing your haldex fluid is no big deal, as long as you have the tool.... however, shouldn't the dealership have changed all fluids before purchase?

[whitekryptonite]

If the suspension was blown you should have had the dealership replace with OEM equipment.

I wouldn't replace the tires with the wear being shown. If you have an alignment the problem should be fixed and the tires will wear evenly(ish).

Replacing your haldex fluid is no big deal, as long as you have the tool.... however, shouldn't the dealership have changed all fluids before purchase?

That's a story all of it own. I have another issue with that. None of that was done.

[6cylVWguy]

Gateway posted about his experience in the R forums.

Cliffs: Not only is VW not buying him a new car, they aren't doing anything for him. It's between him and the dealer to work out. Which it should have been all along.

[SgtArky]

wtf is .:R32 .:Rtard

[horribleR]

however, shouldn't the dealership have changed all fluids before purchase?

Why would they have to do that?

[Biz]

I have the owners address in the NAV system, ( still titled as home) I could always ask him/her directly on the history of the car.

If someone did this to me, I would stab them right there in my doorway. I had a kid call me about a car I traded in once (he worked at the dealer he bought the car from and looked my info up in their system) and I even wanted to stab him through the phone just for that.

[WakusPakus]

forgive my ignorance....but...


how do you notice your stock suspension is bad AFTER you install aftermarket suspension?!?!

did you not realize it during the time on the stock setup? also, if it was, why the hell would you go and replace it THEN demand $......uh......smells like a nice fat cup of YER BEAT BUDDY!

[FlashRedGLS1.8T]

I have the owners address in the NAV system, ( still titled as home) I could always ask him/her directly on the history of the car.

[SVTDanny]

Gateway posted about his experience in the R forums.

Cliffs: Not only is VW not buying him a new car, they aren't doing anything for him. It's between him and the dealer to work out. Which it should have been all along.

Just went and looked. The idiot is trading the car in for a new Golf R.

Next time I need help flushing a couple grand down the toilet, I know who to call.