Did I get ripped off by VW CPO Program? .:R32 Content

[firstorbit84]

OP, call corporate customer service and put in a complaint, they will contact the dealer and usually work out a compromise.

I just purchased a CPO Jetta in November, and at the time of purchase I noticed the plastic belly pan under the engine was cracked. the salesman said it was nothing to worry about and he had the techs literally remove the broken part.

6 months later i take the car to another dealer for service and they said the oil pan has a huge dent in it and is rusting, and quote me $400 to replace it. the dealer that sold me the car said they didnt see that it was necessary to fix since it wasnt leaking. i called corporate and they spoke to both dealers but couldnt work anything out so VWoA is sending me a voucher for the repair value.

bottom line: not every dealer lives up to the CPO standards, but VWoA is pretty good at making things right. you're buying a used car, and its still your responsibility to properly inspect it and make an appropriate decision on whether or not you can live with whatever issues it may have.

oh, and the dealer told me i needed new rear brakes, when supposedly they were at 50% just 6 months and 6000 miles ago.

[Jrod511]

No, you didn't get ripped off by VW's CPO program. They don't owe you tires, an alignment, or a suspension job 6 months/9k miles after buying a 3 year old car with almost 50k on it. Performance cars eat up tires and shocks; who could have guessed?

[timmyd]

I also have a MKV R32. Inner wear on the tires is just a part of owning the car - you have to prepared to rotate the tires often. Front camber is not adjustible. I don't think that wear is from blown suspension I would expect to see more cupping if that was the case.

Your best bet is to rotate your tires every oil change.

It sucks that you need new tires, but I don't think its VW fault. The 'blown suspension" should have been left on the car for VW to take care of. At least in this case you could have sold off the the new OEM suspension to fund your tire replacment.

Best of luck to you.....

[x_GTI_x]

I also have a MKV R32. Inner wear on the tires is just a part of owning the car - you have to prepared to rotate the tires often. Front camber is not adjustible. I don't think that wear is from blown suspension I would expect to see more cupping if that was the case.

Your best bet is to rotate your tires every oil change.

It sucks that you need new tires, but I don't think its VW fault. The 'blown suspension" should have been left on the car for VW to take care of. At least in this case you could have sold off the the new OEM suspension to fund your tire replacment.

Best of luck to you.....

inner wear on the tires isnt going to be from camber in front, if anything toe is what would affect that.

you can run a certain amount of camber without ever really affecting the tires as long as the toe of the wheel is in spec.

[mr lee]

inner wear on the tires isnt going to be from camber in front, if anything toe is what would affect that.

you can run a certain amount of camber without ever really affecting the tires as long as the toe of the wheel is in spec.

...and if you go low enough, you'll need shims, adjustable control arms, and camber plates. or plan on buying tires ever 6 months.

[VDub2625]

Front camber is not adjustible.

Really? I find that hard to believe. Are the strut and knuckle bolted solid as one unit?

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[whitekryptonite]

OP, call corporate customer service and put in a complaint, they will contact the dealer and usually work out a compromise.

I just purchased a CPO Jetta in November, and at the time of purchase I noticed the plastic belly pan under the engine was cracked. the salesman said it was nothing to worry about and he had the techs literally remove the broken part.

6 months later i take the car to another dealer for service and they said the oil pan has a huge dent in it and is rusting, and quote me $400 to replace it. the dealer that sold me the car said they didnt see that it was necessary to fix since it wasnt leaking. i called corporate and they spoke to both dealers but couldnt work anything out so VWoA is sending me a voucher for the repair value.

bottom line: not every dealer lives up to the CPO standards, but VWoA is pretty good at making things right. you're buying a used car, and its still your responsibility to properly inspect it and make an appropriate decision on whether or not you can live with whatever issues it may have.

oh, and the dealer told me i needed new rear brakes, when supposedly they were at 50% just 6 months and 6000 miles ago.

In discussion with VWofA.