I realize that Gateway has managed to make me look like an idiot in this thread. Therefore, I will keep my original post on here, but understand that I posted it prior to having full information on the situation (which still is not reasonably available).
Original Post >>>>>>>
For you guys who mocked, etc., the DEALERSHIP, not VW, is giving him a new 2013 Golf R (his current one is a 2012. He will have to eat the lease payments he's already made on the 2012 (which is fine, since he's had use of the car), but he gets a brand new 2013 in a few months.
Link is here: http://forums.vwvortex.com/showthrea...ewdriver/page4
Just goes to show: it never hurts to advocate on your own behalf (as I have been saying all along). He acted professionally, told the truth, and he got the benefit of so doing.