I love my JSW
Now that it's paid off I'm thinking about buying a beetle in a few months when I have a better down payment. I was on the list for the Golf R and had $1k down already, but when it came in I drove it and was not impressed. Well not 35k impressed so my buddy bought it instead. Now I want to wait for a beetle R (which will never happen) or the beetle convertible turbo which was supposed to launch in the spring and now has been pushed back until late summer early fall. With all the problems surrounding the little car I might scrap this idea all together this will be a weekend toy my JSW will still be my dd. I'm going to wait and see hopefully quality gets better.
I spoke to the RCM's assistant yesterday. They offered me 1 payment or a $1500 voucher towards a new or used VW.
Today I called them back and declined the offer and informed them I will continue on with the Lemon Law procedure. Under the Lemon Law they would have to replace the vehicle or refund the purchase price. If I had taken them up on their offer, I would have lost a few thousand in trade. I am not willing to do that.
Much like you, I love VW. I want to stay in the VW family...just not in a beetle.
Last edited by Almostirish; 06-28-2012 at 01:25 AM.
Good to know, I'm waiting on a RCM's callback myself, also going to play up that this is my 3rd new VW and would love to stay in the family. Though as much as I love the Beetle on the the outside, it's build quality and what it's inside, that's not so great. Going to see if they can put me into a comparably-equipped GTI.
So, just got off the phone with the RCS guy. He claims I have to talk to VW Credit to move out of my lease into another car. Best I got was that same $1,500 voucher (which he said wouldn't even cover the early lease turn in fees after 6 months of having the car).
Sounds about the same stuff that was discussed with my rep. They kept focusing on the hatch area rattle I complained about, but glazed over my number one item in my email, the 4 trips to the dealer for the window. Dude was friendly enough...but I didn't get the answers I wanted out of him.
Ugh. I'm betting VW is trying to cover their rear. I'm also betting they are trying to find out if your dealer was/is doing everything right and truly repairing it properly. VW has to be frustrated by all this as they want all this to stay out of the legal systems.
I wouldn't be surprised if you continue to get the cold shoulder from your dealer, the Regional, and VW itself since you've now taken this out of their hands. You just want a working car and your dealership can't seem to make this happen.* Best of luck, I'm sad to see you had to go to these measures.
*I have no idea what dealership you are working with, but many times I've seen on these forums that these types of issues do not have to do with the car itself, but with the thoroughness and knowledge of the dealership. I personally had small issues with my current GLI and with my 98 Beetle that my closest dealer always took 2 to 3 visits to fix. I switched dealers to one not anywhere near my house and guess what? They fix my car right on the first time everytime.
I haven't been quick to blame the dealership since my issues seem to be the same issues many are experiencing (thank you Vortex for helping me discover that). Oh, and sorry to hijack your thread Aonarch...but hopefully the info is helping each other and any others that may be in the same boat.
I sent an email to the dealer earlier this week inquring about a Passat. Today on my break, I received a call from the salesman that sold me my Beetle. I told him the issues I've been having w/ the Beetle and how unhappy I was with the vehicle. He told me to call VWoA and have the $1500 voucher reinstated and he would see what he could for me.
We made a couple of calls back and forth just to find out some basic information. He said "I"m sorry for the issues you've had, but if you buy a car from us, we want you to be absolutely happy with our car."
As of 9 PM I'm an owner of a 5 mile 2012 Passat SE. I have the same term financing and same payment as I did w/ the Beetle. I am truly amazed with VW of Orange Park. I've never dealt w/ a dealer that would do that for a customer.