An uphappy update:
My Service Adviser just called saying my car is ready to be picked up. Ok, good. So I asked so everything is fixed? Service adviser, no, we are still waiting on some parts that we ordered to come in. Plus I know you are going through arbitration so you can just pick it up.
Well why the hell would I pick it up if it hasn't been fixed yet? I call VWoA and they said we will give you a call by the close of business today, which for them is 6:30. My dealer closes at 5:30. So basically I am being forced to pick up my car without it being repaired, unless VWoA decides to call my before I need to leave to pick up my car, which is about 3pm. I highly doubt I will get a call in time.
Then there is the issue of them "giving up" with his arbitration remark. Have you guys received a final repair notice? No. I didn't think so, so I obviously am not going through arbitration at this time... Now I might just have to and sue for damages.
I am about to trade this in. I got it for $3k off so I bet you I could get out of it pretty easily, plus if I get VWoA to give me damages I might be ok.
I found this in my backseat, no idea where it goes. Ebay.de says it is a New Beetle center console trim. PN# 5c1863045b
Of course they didn't fill my tank and drove my car for a week, of course...
Last edited by Aonarch; 07-13-2012 at 05:12 PM.
VW is completely out of line with how they are handling this issue and its a disgrace to positive reputation they have built up in the past.
I can honestly say, this is our 1st VW and last. I will never touch another one again... This is the problem they are causing, they got the 1 time 1 shot sell with us but they will lose the repetitive business we give. We get new cars ever 3 years or so and VW just lost out on that. Not that my sale bothers them but over time with enough people, they will see what a big mistake they made.
I am a long time VW owner and I also have been shaken off VW with their customer service. It seems like it has been getting worse over the past few years.
No one beats Ford though... Wow they lost me for life, which is a bummer because I want another Mustang.
Last edited by Aonarch; 07-16-2012 at 10:24 AM.
I've only had two vehicles with ACTUAL issues, the Beetle and the '11 Mustang. VW is ok, not great, but Ford was horrifying in their customer service.
2012 Beetle Turbo/Platinum Grey Metallic
Gloss Black Racing Stripes/Turbo Side Stripe
Sunroof/Premium Fender Sound System
Carbonio Carbon Fiber Cold Air Intake Stage II
APR Stage 1 ECU Tune/Rear Deck APR badging
My driver's seat is squeaking again.
My passenger seat belt light came on again.
My passenger window just had the window issue same as the driver's side.
I went to Car Max yesterday curious if I could actually come out even since I bought it $2500 under invoice. Ready for it? They offered me $14,000 for a one month old Beetle with an MSRP of $20,000. Yikes!!!
Aonarch: My driver's seat is squeaking again. [Try tightening the tracks down. I believe you will need a Torx driver. Also, if you can isolate exactly where the noise is coming from, try spraying some white lithium grease on it.]
My passenger seat belt light came on again. [Was there anything on the seat? I noticed it when I had a grocery bag on it.]
My passenger window just had the window issue same as the driver's side. [Problem was always there, you likely do not use that window as often. We are all still waiting on the fix for this.]
"Just look at those wheels!"
Just saw the Black Book trade in is $17,215 and since VWoA is giving me at least one payment I actually would come out on top if I traded it in right now. I am trying to find a dealer, who will give me Black Book or at least $17,000. I think that is do-able.
Do me a favor and email me (jamie at vwvortex dot com) with your whole story on the car and what you've been through. I'm assuming you've call the customer service line (800 number) and have a case file number, but if you don't, call them and get one. Send me your VIN number as well with contact info. I'll forward it to my contacts at VWoA and we'll get this whole thing resolved one way or another.
Sorry for all your problems. I'm sure VW wants to make it right. Gunther has traditionally always had a very good reputation as far as dealers go.