Aonarch's Beetle; The Saga Begins

[Aonarch]

There's no problem with the trunk. The 'thoink' you're hearing just means your Beetle met up with the Juarez Mafia before it crossed the border.

Now go look for that 20 kilo bag of hashish in the back...

I hope i get that thoink!


Sent from my iPhone 7GS.

[Aonarch]

An uphappy update:

My Service Adviser just called saying my car is ready to be picked up. Ok, good. So I asked so everything is fixed? Service adviser, no, we are still waiting on some parts that we ordered to come in. Plus I know you are going through arbitration so you can just pick it up.


Well why the hell would I pick it up if it hasn't been fixed yet? I call VWoA and they said we will give you a call by the close of business today, which for them is 6:30. My dealer closes at 5:30. So basically I am being forced to pick up my car without it being repaired, unless VWoA decides to call my before I need to leave to pick up my car, which is about 3pm. I highly doubt I will get a call in time.

Then there is the issue of them "giving up" with his arbitration remark. Have you guys received a final repair notice? No. I didn't think so, so I obviously am not going through arbitration at this time... Now I might just have to and sue for damages.

[99_XC600]

An uphappy update:

My Service Adviser just called saying my car is ready to be picked up. Ok, good. So I asked so everything is fixed? Service adviser, no, we are still waiting on some parts that we ordered to come in. Plus I know you are going through arbitration so you can just pick it up.


Well why the hell would I pick it up if it hasn't been fixed yet? I call VWoA and they said we will give you a call by the close of business today, which for them is 6:30. My dealer closes at 5:30. So basically I am being forced to pick up my car without it being repaired, unless VWoA decides to call my before I need to leave to pick up my car, which is about 3pm. I highly doubt I will get a call in time.

Then there is the issue of them "giving up" with his arbitration remark. Have you guys received a final repair notice? No. I didn't think so, so I obviously am not going through arbitration at this time... Now I might just have to and sue for damages.

Leave the car there until it's repaired.

[Hufeisen]

Leave the car there until it's repaired.

+1

What are the possible ramifications of not picking up the car?

[Aonarch]

Leave the car there until it's repaired.

+1

What are the possible ramifications of not picking up the car?

Being charged for the rental. I called VWoA and they said it is up to your dealer. I call my dealer and they said well... actually it is up to VWoA, which I agree on. So the service adviser says go ahead and pick it up, it isn't our call. Basically it was a 50/50. If I waited for VWoA to call me the dealer would be closed and I couldn't pick up my car, so if VWoA said no you need to pick up your car I would be charged for a day, my rental is the most expensive car that this Enterprise has. If I was in a Jetta loaner I would tell them to keep the car, but sadly I was in a Enterprise rental with my credit card on file. So they did not touch my driver's window.... After a huge week long battle of constant yes we will, no they said don't, yes we will, no they said no, yes your dealer will fix the window, no there isn't a fix yet, no, no, yes, no. Bottom line my window is barely operational. At the dealer to day I rolled it down and up once... Boom fail, it goes down, tried without auto up, goes down doesn't register the button sometimes, doesn't seat all the way in the frame. They also didn't touch my passenger window, they said we couldn't get it to malfunction.

le sigh

I am about to trade this in. I got it for $3k off so I bet you I could get out of it pretty easily, plus if I get VWoA to give me damages I might be ok.

I found this in my backseat, no idea where it goes. Ebay.de says it is a New Beetle center console trim. PN# 5c1863045b





Of course they didn't fill my tank and drove my car for a week, of course...

[afunnysmell]

The saga will soon end.


Sent from my iPhone using Tapatalk

[Aonarch]

The saga will soon end.


Sent from my iPhone using Tapatalk

Not really.

[2011VWTDI]

trade that junk with 2013 cc manual, cand white, two tone interior......

[Aonarch]

trade that junk with 2013 cc manual, cand white, two tone interior......

I had a CC and I did not like it. It is just a stretched out B6 Passat, the steering sucks, long FWD wheelbase, and the seats suck.

[afunnysmell]

Never satisfied.

[jwcardy]

That trim piece goes on the passenger side of the center console up front in the footwell.

Being charged for the rental. I called VWoA and they said it is up to your dealer. I call my dealer and they said well... actually it is up to VWoA, which I agree on. So the service adviser says go ahead and pick it up, it isn't our call. Basically it was a 50/50. If I waited for VWoA to call me the dealer would be closed and I couldn't pick up my car, so if VWoA said no you need to pick up your car I would be charged for a day, my rental is the most expensive car that this Enterprise has. If I was in a Jetta loaner I would tell them to keep the car, but sadly I was in a Enterprise rental with my credit card on file. So they did not touch my driver's window.... After a huge week long battle of constant yes we will, no they said don't, yes we will, no they said no, yes your dealer will fix the window, no there isn't a fix yet, no, no, yes, no. Bottom line my window is barely operational. At the dealer to day I rolled it down and up once... Boom fail, it goes down, tried without auto up, goes down doesn't register the button sometimes, doesn't seat all the way in the frame. They also didn't touch my passenger window, they said we couldn't get it to malfunction.

le sigh

I am about to trade this in. I got it for $3k off so I bet you I could get out of it pretty easily, plus if I get VWoA to give me damages I might be ok.

I found this in my backseat, no idea where it goes. Ebay.de says it is a New Beetle center console trim. PN# 5c1863045b





Of course they didn't fill my tank and drove my car for a week, of course...

[Aonarch]

That trim piece goes on the passenger side of the center console up front in the footwell.

Thanks. I finally found where it went and you are 100% correct.

[TexasBulldog]

Never satisfied.

I don't think he's being out of line or difficult. They drive the car the whole time, they should put fuel in. They take my car to fix the problem, they should at LEAST attempt to fix it.

VW is completely out of line with how they are handling this issue and its a disgrace to positive reputation they have built up in the past.

I can honestly say, this is our 1st VW and last. I will never touch another one again... This is the problem they are causing, they got the 1 time 1 shot sell with us but they will lose the repetitive business we give. We get new cars ever 3 years or so and VW just lost out on that. Not that my sale bothers them but over time with enough people, they will see what a big mistake they made.

JOe

[Aonarch]

I am a long time VW owner and I also have been shaken off VW with their customer service. It seems like it has been getting worse over the past few years.

No one beats Ford though... Wow they lost me for life, which is a bummer because I want another Mustang.

[Cadenza_7o]

I am a long time VW owner and I also have been shaken off VW with their customer service. It seems like it has been getting worse over the past few years.

No one beats Ford though... Wow they lost me for life, which is a bummer because I want another Mustang.

That doesn't sound good about Ford. I thought they shaped up and am considering a Mustang as well. Is it the quality of the car or the dealer service... or both?

[Aonarch]

That doesn't sound good about Ford. I thought they shaped up and am considering a Mustang as well. Is it the quality of the car or the dealer service... or both?

I had one of the first 2011's (The new one) and I was plagued by the transmission problem before Ford went under fire by the media. I was treated like pure garbage by 4 dealers and one even claimed that I was drag racing... Stereotype, yes all Mustang owners go drag racing. I told them to prove it, they go we are going to measure you tires. I go ok go for it, because I haven't been drag racing. Then when they attempted the first repair they made it worse and the service manager at the dealer goes what are you talking about it is fine? Clunk, sqeeak, creak, clunk, whine... yeah that isn't normal. Oh well it is new it needs to break it...

/rant

I've only had two vehicles with ACTUAL issues, the Beetle and the '11 Mustang. VW is ok, not great, but Ford was horrifying in their customer service.

[the beet]

I am a long time VW owner and I also have been shaken off VW with their customer service. It seems like it has been getting worse over the past few years.

I'm sorry to hear that. This is my 3rd VW over the course of about 14 years and they have been nothing but "top-notch" to me.

[Cadenza_7o]

I had one of the first 2011's (The new one) and I was plagued by the transmission problem before Ford went under fire by the media. I was treated like pure garbage by 4 dealers and one even claimed that I was drag racing... Stereotype, yes all Mustang owners go drag racing. I told them to prove it, they go we are going to measure you tires. I go ok go for it, because I haven't been drag racing. Then when they attempted the first repair they made it worse and the service manager at the dealer goes what are you talking about it is fine? Clunk, sqeeak, creak, clunk, whine... yeah that isn't normal. Oh well it is new it needs to break it...

/rant

I've only had two vehicles with ACTUAL issues, the Beetle and the '11 Mustang. VW is ok, not great, but Ford was horrifying in their customer service.

Wow... in what part of the country do you live? And I assume you're talking about the manual tranny, right?

[Aonarch]

Wow... in what part of the country do you live? And I assume you're talking about the manual tranny, right?

Atlanta.

[dubb34r]

Scottland.

[cbugrun]

Atlanta.

What is the name of your dealer? Want to make sure I avoid going there. Thanks

[Aonarch]

What is the name of your dealer? Want to make sure I avoid going there. Thanks

Gunther.

[Smoky_Llama]

Damn, just read through this, hope it works out.

[Aonarch]

Damn, just read through this, hope it works out.

Thanks, but it looks like it is not.

[Aonarch]

My driver's seat is squeaking again.

My passenger seat belt light came on again.

My passenger window just had the window issue same as the driver's side.

I went to Car Max yesterday curious if I could actually come out even since I bought it $2500 under invoice. Ready for it? They offered me $14,000 for a one month old Beetle with an MSRP of $20,000. Yikes!!!

[98DUB]

My driver's seat is squeaking again.

My passenger seat belt light came on again.

My passenger window just had the window issue same as the driver's side.

I went to Car Max yesterday curious if I could actually come out even since I bought it $2500 under invoice. Ready for it? They offered me $14,000 for a one month old Beetle with an MSRP of $20,000. Yikes!!!

take it and run... lol. Sucks dude!

[jpitzer4]

Just found a replica spoiler on Carid.com


http://www.carid.com/2012-volkswagen...tml#prodReview

I ordered this spoiler, and had my local body shop put it on for $100.00 , thee only thing they didn't do was seal the screws, and my door had a little water in it after a rain storm, so, Of course I fixed it. But it looks great, I will post a pic as soon as I can, but it looks exactly as the picture shows, next are rally stripes since they couldn't do it because they had to trim them.

[the beet]

Aonarch: My driver's seat is squeaking again. [Try tightening the tracks down. I believe you will need a Torx driver. Also, if you can isolate exactly where the noise is coming from, try spraying some white lithium grease on it.]

My passenger seat belt light came on again. [Was there anything on the seat? I noticed it when I had a grocery bag on it.]

My passenger window just had the window issue same as the driver's side. [Problem was always there, you likely do not use that window as often. We are all still waiting on the fix for this.]

[Aonarch]

Aonarch: My driver's seat is squeaking again. [Try tightening the tracks down. I believe you will need a Torx driver. Also, if you can isolate exactly where the noise is coming from, try spraying some white lithium grease on it.]

My passenger seat belt light came on again. [Was there anything on the seat? I noticed it when I had a grocery bag on it.]

My passenger window just had the window issue same as the driver's side. [Problem was always there, you likely do not use that window as often. We are all still waiting on the fix for this.]

The seat is from broken clips.

Nothing on the seat, VW also saw the problem but of course they didn't attempt to fix it.

I rolled them down equally.

[katie78]

My passenger window is acting up as well.

[Aonarch]

I ordered this spoiler, and had my local body shop put it on for $100.00 , thee only thing they didn't do was seal the screws, and my door had a little water in it after a rain storm, so, Of course I fixed it. But it looks great, I will post a pic as soon as I can, but it looks exactly as the picture shows, next are rally stripes since they couldn't do it because they had to trim them.

If I keep the car I'm getting it. I'd probably get it professionally installed as well, that is one thing that I do not want to screw up.

take it and run... lol. Sucks dude!

No thanks!

My passenger window is acting up as well.

Mine has rolled itself down three times since day 1. I would come out to my car and the window would be in the post-pinch protection state, aka about 2" from the bottom.

[Aonarch]

Just saw the Black Book trade in is $17,215 and since VWoA is giving me at least one payment I actually would come out on top if I traded it in right now. I am trying to find a dealer, who will give me Black Book or at least $17,000. I think that is do-able.

[dubb34r]

You figure out what you're getting next?

[jamie@vwvortex]

Do me a favor and email me (jamie at vwvortex dot com) with your whole story on the car and what you've been through. I'm assuming you've call the customer service line (800 number) and have a case file number, but if you don't, call them and get one. Send me your VIN number as well with contact info. I'll forward it to my contacts at VWoA and we'll get this whole thing resolved one way or another.

Sorry for all your problems. I'm sure VW wants to make it right. Gunther has traditionally always had a very good reputation as far as dealers go.

-jamie

[Aonarch]

You figure out what you're getting next?

A used out of warranty Mazda, where I am the only one responsible to fix any issue, but since it is a Mazda I doubt that will be a frequent event.

Do me a favor and email me (jamie at vwvortex dot com) with your whole story on the car and what you've been through. I'm assuming you've call the customer service line (800 number) and have a case file number, but if you don't, call them and get one. Send me your VIN number as well with contact info. I'll forward it to my contacts at VWoA and we'll get this whole thing resolved one way or another.

Sorry for all your problems. I'm sure VW wants to make it right. Gunther has traditionally always had a very good reputation as far as dealers go.


-jamie

Thank you for your offer. I just sent you an email.

-Alexander