Please call Customer service if this doesn't work for you.. Probably, you have the power wire hooked to accessory power that turns off briefly as you turn the key to start position.
Imagine it like this: you power on and it is powering up, , then you cut the power before it establishes complete communication with the ECU. Some cars are really bad for this, other are not. Change your wiring to a circut that stays how when you crank and it should fix it .
One work around is to put car in the ON position, wait for V2 to communicate and go to preset 1, then start engine.
Hope that helps.