I got the letter, and my debit card was hacked about a month ago, not sure if the 2 are/were related, but I had to order a new card after my financial institution called me to verify some recent purchases, one of them being an airline ticket to Mumbai.
I used them in the past month to buy my new flywheel and other ****, I'm fine, love ECS never had a problem
WHY oh WHY would people not pay by PAYPAL if the website offers it? I order from them all the time. always pay by PAYPAL. Sure, its not 100% safe or better to deal with. But its better then a independent websites security system.
I hope not alot of damage is caused. ECS has a great catalog which always brings me to them.
I had my debit card hacked in the last 2 weeks and purchased from ECS with it a few times.. all starting to make sense now and will not be purchasing from them ever again in the future.
ECS is a Company, Their checkout system is probally is over the counter system and the server where the cards info are held are probally not even within 100 miles of them.
Ruling them out of your buying decisions wont make things any safer, it will just make your decision more influenced by a ignorant way of thinking. Besides, theres a huge change if you buy from another online source it will be from the same checkout system.
I had my debit card used to attempt several purchases online at UK clothing and shoes stores after making purchases from ECS. Card vendor blocked the transactions and shut down my card. Guess I'll think twice about that PayPal option.
Then when some back-ordered stuff came in with ECS, the old card (invalid now) failed, so I gave them my new card. Damn.
We value our relationship with you and we look forward to serving your future needs. Regrettably, we would like to inform you that between May 6th and May 10th, 2012, unauthorized access by an unknown third party concerning customers' personal information associated with pending and previously shipped orders occurred. This breach affected less than 3.0% of the ECS Tuning customer base. We have taken prompt action to secure the system to prevent any further compromises.
Please be assured that ECS Tuning Incorporated is taking this matter very seriously. We have worked diligently with merchant services to investigate the unauthorized activity and have identified and secured the method of unauthorized access. We have notified the credit card companies and have provided them with information they have requested so they can notify the banks that issued the affected credit cards. We have also filed a case with the local Wadsworth, Ohio Police Department (Case# 21205162) and are cooperating with their investigation. We believe we were one of many companies targeted during this timeframe.
We have implemented the following to better secure our customer information: ECS Tuning has integrated PayPal’s Payflow Pro to add additional security to the ECS checkout process and removed the storage of credit and debit cards for any length of time regardless of order status. In addition to already meeting PCI Compliance standards, we have added additional layers of security to ensure our customer privacy, such as scanning all inbound and outbound traffic in conjunction with additional security software. With these enhancements, we are confident ECS Tuning is protecting your customer information above industry standards.
We want to also describe certain steps that you can take to protect yourself against identity theft. First, we have included instructions on how you can contact the three major credit bureaus to place a 90-day fraud alert on your account, inquire about any unusual activity on your accounts, and request a free credit report. We also suggest that you carefully review all bills and account statements you may receive over the next several months, and report any suspicious activity to the financial institution of the account at issue. If you think that your personal information is being improperly used in any manner, you can also contact local law enforcement to file a police report and contact your state Attorney General and/or the Federal Trade Commission at 1-877-ID THEFT (877-438-4338). Additionally, the FTC's Web site at www.ftc.gov/idtheft has information to help individuals guard against and deal with identity theft.
We value and appreciate your business. We regret this situation and any inconvenience or concern it may have caused you. ECS Tuning is committed to maintaining the security and privacy of customer information and taking all reasonable measures to prevent future breaches.
If you have any further questions/concerns, or if you would like to share details with ECS Tuning to aid in the documentation of this breach, please send me a PM so I can send your contact information directly to our Customer Service Manager.
ECS, unfortunally some customers will understand that the problem was'nt caused by you folks and will continue to be customers. Others, have no idea how the world works and will say they will never buy from you people again.
I for one, have a lovely time finding every part number for my cars in your online store, along with detailed picture. That, for the DIY type guy is VERY important when buying parts online. Please keep this tradition. Please continue to add more and more content to you products. Larger pictures of small parts, independent pictures of each part contained in kits. Etc etc.
Sometimes my order takes a while to be shipped, but its a very normal practice and have common sense to know that some parts are hard to get.
I'll continue to use their site to look-up parts and part numbers but buy them elsewhere.
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Frankly, I wouldnt stop using them simply because of this. I do not like paypal for several reasons, their customer service is bull****. They take up to six weeks to wire money (I know from personal experience) and they shut down the wiki leaks guy, total BS.
Furthermore, whats to think that paypal wont someday be hacked. Getting ur cc number is one thing, but your bank and routing numbers is way more dangerous in my opinion.
ECS has always served me well for all of my purchases. I hate to break it to some of you guys but these things happen all the time. Phishing scams, fraud, hacking, it affects many banks and other companies all too often. A few months ago Zappos was hacked and 24 million accounts were compromised, This link is also just a few months old, but helps to illustrate my point.
ECS already met the standards required for a secure payment site, they were hacked, and now they are taking necessary steps to correct the problem. Hackers will always figure out ways to outsmart the system, regardless of how many safeguards are in place.
People would be surprised if they knew how often things like this happen and don't get reported...
It doesn't matter how secure of a system they use, it will get hacked some day
Look at your signature, now back to mine, now back to yours, now back to mine. Sadly, yours isn’t mine.
My brother had his paypal account hacked for $2,000. for two ipad 3's about a month ago. Several days later i noticed my account was hacked for $200 for one ipad 3. We thought it was odd that it happend to both of us. It all made sense after receiving this letter from ecs.