What I would blame them for was if they sold you a tune and successfully flashed your ECU, but then denied you mechanical engine warranty coverage since the outer metal case of the ECU was damaged. This is what I misinterpreted your comments to mean.
Are you able to transfer the license for your GIAC tune and re-sell it, or is it a 100% loss?
2012 TT-RS in Suzuka Gray
In a letter to its dealers, Audi clarified the guidelines for engagement with STaSIS. The guidelines start and end with one very important principle: to take care of the customer. STaSIS works with Audi to provide a seamless, positive customer experience.
While Audi has never recognized any aftermarket supplier as an “official partner,” STaSIS is the only supplier that delivers its products through more than 80 Audi dealerships across North America with a factory-matching warranty.
STaSIS works with Audi to ensure that vehicles modified with our products are clearly flagged in the Audi warranty system to enable faster diagnostics and better customer service.
STaSIS customers can have their vehicles serviced and repaired under warranty at any Audi dealership across North America—no hassles and no delays. This is unique to STaSIS.
“Through proper communication, we expect that under no circumstance will a customer be delayed or denied repair
in situations involving STaSIS and Audi products when repair is appropriate.”
– Mark del Rosso, Chief Operating Officer and Peter Donnellan, Director After Sales, Audi of America, October 5, 2011
This program is stronger than ever and has remained unchanged for over six years.
“Audi’s policy on aftermarket products and specifically STaSIS has been in place for some time.”
“The history that Audi of America enjoys with STaSIS has been and continues to be positive.”
– Mark del Rosso, Chief Operating Officer, Peter Donnellan, Director After Sales, Audi of America, October 5, 2011
View complete letter from Audi of America