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    Thread: URGENT! 2011-12 Touareg Steering Wheel Shake

    1. Junior Member jpsjr's Avatar
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      07-19-2012 10:53 PM #1
      Hi everyone, well I'm here to tell you that I'm asking those owners with the steering wheel shake to contact VWofA and complain about your issue. I have spoken to VW Executive Care Team about this issue and I have been told that I'm the first one to have this complaint? What a bunch of crap, I've read all the feedback about the issue on this forum and other forums and I know I can't be the only one with this issue. According to VW, unless we as owners and the dealers we have our Touareg's serviced at complain about it, VW will not start a TSB. I have done the following and still have the issue:

      -Four Pirelli Scorpion Verde All Season tires, Road Forced Balenced multiple times, new tires were also replaced again because dealer thought it maybe a tire issue.
      -Full alignment x 2, All four!
      -Brake Pads and Rotors replaced

      My Touareg has 44,000 miles and I really love my SUV! This is my third one and I swear by them, but this issue is really pissing me off! For those of you that have had or still has this issue, please call VW Touareg Care Team at (877) 389-4928. Remember, we are the only vehicle in the VW lineup that has a Care Team, some how when we purchased our suv's we must have paid extra for this service. I feel if we complain enough and show numbers we can make a difference.
      Please don't flame me for this post, I'm just trying to make a difference, hopefully VW is listening.......


      Thanks

      Joe
      2011 VW Touareg TDI Silver/Saddle Brown

    2. Member STR3T's Avatar
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      07-20-2012 10:41 AM #2
      I have this issue...but I'm not sure we have a single issue involved. There have been some at different speeds, some with associated noises, etc.

      I noted it with the dealer within the first month of delivery. They balked but did a re-balance...but it had little, if any effect.

      They said tire balance is not under warranty. I told it was a Day 1 thing and that they drover the truck to the dealer about 300 miles or more for me to take delivery. Obviously could've happened on that trip.

      Main problem is my shake is intermittent and also generally only occurs > 65 to about 75mph.

      Dealer says they can't/won't "check", and therefore fix, anything that's out of norm at above legal speed limit.

      I'm at 28k miles and was waiting for a new set of tires and getting road forced balance as well before I lobbed a more formal complaint.

      But I've also been "at" speed many times and have not had any shake.

      I have no associated "sounds" with the shake...just slight steering wheel vibration.

      Put two hands on the wheel somewhat firm and it's almost entirely gone. One hand, very noticable but not crazy (same w/ no hands ).

    3. Senior Member spockcat's Avatar
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      07-20-2012 03:06 PM #3
      jpsjr - How about the wheels and other suspension parts? Could some damage or wear in any of those parts be causing this? You say you have 44k miles on the vehicle. Have you owned the vehicle since new? Was it doing this when new? If not, then I'm not sure why this would be an issue that VWOA should be responsible to correct.

      STR3T - Whenever I have an issue that only happens under certain conditions, I make the service writer, mechanic or technician come along with me for a ride and show him the issue. Then they can't claim they couldn't find the issue. And since they have to spend a bit more time with you and actually interact with you, you are likely to get better service.

    4. 07-20-2012 04:21 PM #4
      I have the same issue at around 123km/h but I haven't taken it to the dealership yet....so this seems like a serious issue? It drives me nuts

    5. Moderator rich!'s Avatar
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      07-20-2012 05:31 PM #5
      i've noticed a little shake around the 65-70 range (iirc) - but does seem intermittent
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    6. Member shepherdgti's Avatar
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      07-20-2012 09:46 PM #6
      Mine feels more like a pulse rather than a shake, if that makes any sense. It feels similar to my '06 gti that I owned before this. The wheel doesn't shake- but it seems to vibrate slightly on occasion- maybe I don't have the same issue as some of you guys, because it is so neglible that it doesn't bother me, or my driving experience. I only have 5k on the odo, and I will monitor it to see/feel any changes for the worse.
      Anyway, best of luck finding a solution

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      07-21-2012 08:36 AM #7
      My Touareg has about 11K miles. I do, from time to time, get a slight wiggle in the steering wheel. When it does occur it is most often at about 70mph but sometimes at lower speeds. Mine has the 18 " wheels. It may be a steering damper issue or it may simply be how the wheels were turned when parking the vehicle the night before. Perhps it is how the tires are wearing. Also, check your tire pressures! I do not know. This is my first SUV.

      These are heavy vehicles ( ~5000lbs) with speed rated passenger tires. I remember in the 1990s, M-B came out with a bigger and heavier S class. Owners complained about vibration on the highway after parking their cars overnight ( flat spots). Different tires seemed to help but M-B designed the newer model to be lighter.

    8. 07-23-2012 05:28 PM #8
      Just had my 2012 Touareg returned from another week at the dealer on this steering wheel vibration/oscillation issue. This is the 3rd tour of extended testing at the dealer. This last time a VW QTM supposedly involved. Previously, re-balance and alignment and subsequently switched off the stock Pirelli's to Michelins with new rims. On 3rd set of tires 12.5K miles only ! No resolution. I own a LUX model and was given an Executive this past weekend for an extended 800 mile trip. Same problem in this model and admission that others they have tested do the same. My return resulted in "must be the nature of the beast"! and no resolution. If anyone comes across the problem causing this issue or finds a resolution most interested in having it passed along. Next step is to investigate 3rd party services and possible lemon law resolution. Accumulated nearly 3 weeks of dealership service time to date.

    9. Member GCAutoparts's Avatar
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      07-23-2012 09:26 PM #9
      Quote Originally Posted by Normie View Post
      Just had my 2012 Touareg returned from another week at the dealer on this steering wheel vibration/oscillation issue. This is the 3rd tour of extended testing at the dealer. This last time a VW QTM supposedly involved. Previously, re-balance and alignment and subsequently switched off the stock Pirelli's to Michelins with new rims. On 3rd set of tires 12.5K miles only ! No resolution. I own a LUX model and was given an Executive this past weekend for an extended 800 mile trip. Same problem in this model and admission that others they have tested do the same. My return resulted in "must be the nature of the beast"! and no resolution. If anyone comes across the problem causing this issue or finds a resolution most interested in having it passed along. Next step is to investigate 3rd party services and possible lemon law resolution. Accumulated nearly 3 weeks of dealership service time to date.
      Leaning towards a Lemon law in my opinion is a little over the top...... All brands of car’s & SUV’s at one point having steering vibrations......Something that has not been discussed in this thread is the possibility that the shocks/struts could be bad. It looks like you have a great dealer on board in your quest to diagnose this issue. I would work with them to check the shocks/struts. Happy Motoring
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    10. 07-24-2012 09:39 AM #10
      Quote Originally Posted by GCAutoparts View Post
      Leaning towards a Lemon law in my opinion is a little over the top...... All brands of car’s & SUV’s at one point having steering vibrations......Something that has not been discussed in this thread is the possibility that the shocks/struts could be bad. It looks like you have a great dealer on board in your quest to diagnose this issue. I would work with them to check the shocks/struts. Happy Motoring
      Thank you I have forwarded this suggestion to the dealer service rep. on my case who yes has been very accommodating. It would have been hoped that this was something they looked at already. I own a 2001 ML430 with 187K on it and it never has experienced an issue like this one. It currently drive smoother than this Touareg. Lemon Law will only be my last result obviously.

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      07-24-2012 09:57 PM #11
      My 2012 Sport has been doing this since I took delivery. I currently have 4500 miles on the clock.

      The wheel shake, for me can occur anywhere from 50-75 mph. It is also intermittent. I recently adjusted my front tire pressure and the shake has lessened slightly. I don't get it. I have not had the vehicle in to the dealership yet.

      Could the wheels be defective?

    12. 08-07-2012 04:27 PM #12
      I don't have a Treg but have been looking at them and the Q5.

      Listening to the posts, it sounds like an allignment issue to me. Too much toe in?

      John

    13. 08-08-2012 06:52 AM #13
      I've had my Treg for 12k miles .. i have done nice LONG TRIPS across the USA with it... only time i experienced wheel shake was around 2k miles and 10k miles..

      at 2k i had my new wheels on the truck for about 1000 miles and the tires just got out of balance... i rotated and balanced them again at 5 k and then 10k.. at 10k the shake wouldn't go away, so i argued with the dealer and got them to do an alignment on the truck.. ALL four corners were out of spec...


      once aligned i had the wheels balanced again and.. POOF silky smooth ride...

      i think the issue is these vehicle are easily affected by something not JUST RIGHT...

      I have after market 20''s on my Treg with Eagle GT II tires.. I'm happy wth everything...

      TIP.. if any wheel on your Treg has more than 3 ounces of weight on the wheel to balance it.. its not balanced CORRECTLY. even road force balancing can't help an out balance tire/wheel.. Road force balancing does a god job of covering up a improperly configured wheel/tire.


      the right way to balance a tire/wheel is to spin the tire on the rim till its near perfection...then use weights. Bigger the wheel, the more critical this is.

      Most shops will not balance a wheel/tire correctly because it takes too much time... find a good shop.. pay them accordingly and the enjoy shake free service...

    14. Member TIGSEL's Avatar
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      09-03-2012 04:12 AM #14
      Audi had the same problem with early 2009 A4's. Turned out that control arms were the culprits. They issued a TSB and no more problems.
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      09-10-2012 06:47 PM #15
      You do realize the one variable you refuse to take into account is the road itself, right?
      Thats most likely why its "intermittent"

      Tell them to take off the rotors and clean the hubs as well of the back of the rotor, or replace the rotors, reassemble then go from there. Sounds to me like it could be a loose nut behind the wheel Kidding
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    16. Member STR3T's Avatar
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      09-13-2012 05:09 PM #16
      jpsjr,

      When you called Exec Care, did you get a case# taken out?

      I just called, told them the issue...that I'm clearly not alone w/ this problem. She saw nothing in the database, although I think she just looked to see if there were any recalls for it.

      I got a case# assigned.

      I'm going to have my dealer take another look (they rebalanced shortly after delivery). They will follow-up w/ the dealer.

      I'm 3,000 miles away from my next oil change (when I'd likely get this done)...and mayb 4-7k away from new tires. They will want another look/review after new tires.

      My dealer does have a Hunter road/force machine in-house though, so I'll likely get it all done there.

      I told Exec CARE if this persists after new tires and road/force, I have a real problem with paying $57k for this vehicle. If it doesn't occur again, then case is closed but they still have a Day 1 "off the lot" issue with a good number of buyers and plenty of negative feedback online about it. So if they want continued sales, they better address soon.

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      09-14-2012 08:37 AM #17
      Quote Originally Posted by STR3T View Post
      jpsjr,

      When you called Exec Care, did you get a case# taken out?

      I just called, told them the issue...that I'm clearly not alone w/ this problem. She saw nothing in the database, although I think she just looked to see if there were any recalls for it.

      I got a case# assigned.

      I'm going to have my dealer take another look (they rebalanced shortly after delivery). They will follow-up w/ the dealer.

      I'm 3,000 miles away from my next oil change (when I'd likely get this done)...and mayb 4-7k away from new tires. They will want another look/review after new tires.

      My dealer does have a Hunter road/force machine in-house though, so I'll likely get it all done there.

      I told Exec CARE if this persists after new tires and road/force, I have a real problem with paying $57k for this vehicle. If it doesn't occur again, then case is closed but they still have a Day 1 "off the lot" issue with a good number of buyers and plenty of negative feedback online about it. So if they want continued sales, they better address soon.
      How many miles on your T-Reg, about 17k?
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    18. Member STR3T's Avatar
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      09-14-2012 09:59 AM #18
      Quote Originally Posted by MJZman View Post
      How many miles on your T-Reg, about 17k?
      I'm at ~30.5k miles.

      I also pointed out to the Exec Rep that my tires are wearing very evenly...which they are.

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      09-15-2012 01:54 PM #19
      If you are still on your first set of tires @ 30K, that is amazing. Large SUV's eat up tires. If you think a Touareg is bad, a Mercedes GL will eat through a set in 15k or less. By eat up I mean cupped to the point of you think a wheel is going to fall off
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    20. Member STR3T's Avatar
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      09-15-2012 04:16 PM #20
      Understood...agreed, my oem tire life is great. Not the issue at all.

      The wheel shake was evident at under 1000 miles.

    21. 10-02-2012 09:00 AM #21
      It's the tires. Lower profile tires are much more likely to have this issue. You can't blame it on the car or alignment unless there is a more significant issue.

    22. Member A4-A6-A4-A3's Avatar
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      10-04-2012 09:54 PM #22
      I've probably experienced this 5 or 6 times on my new '12 TDI LUX (3700 miles). Today, I went in for the 90 day courtesy check. I was hesitant to mention the shudder, intermittant as it is, but they said they had a road force balancer, so I said have a look.

      Now the car shudders at 72mph all the time. And they damaged both my front rims. And they returned the car with cold tire pressures at 41F/43R.

      Are you kidding me!

    23. Member TIGSEL's Avatar
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      10-05-2012 01:13 PM #23
      Quote Originally Posted by A4-A6-A4-A3 View Post
      I've probably experienced this 5 or 6 times on my new '12 TDI LUX (3700 miles). Today, I went in for the 90 day courtesy check. I was hesitant to mention the shudder, intermittant as it is, but they said they had a road force balancer, so I said have a look.

      Now the car shudders at 72mph all the time. And they damaged both my front rims. And they returned the car with cold tire pressures at 41F/43R.

      Are you kidding me!
      Did you take it to Serramonte VW?
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      10-05-2012 03:22 PM #24
      Quote Originally Posted by TIGSEL View Post
      Did you take it to Serramonte VW?
      No. I'll be happy to share who if they don't make things right, but gonna give them a chance.

      I took it in to the dealer this AM and they seemed receptive. The service rep took pictures of the damaged rims (even found damage on the one wheel I thought had escaped) and asked me to bring it back in first thing next week. They know there is a problem with shaking, and have already tried to address it on another customer car (by changing out tires).

      We'll see how it goes.

    25. 10-18-2012 11:37 PM #25
      There is a long thread over on ClubTouareg.com about this same subject. I'm guessing that many of you frequent both forums, but have pasted a link below just in case:

      http://www.clubtouareg.com/forums/f4...e-71828-5.html

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      10-19-2012 01:42 PM #26
      Quote Originally Posted by taskmaxter View Post
      There is a long thread over on ClubTouareg.com about this same subject. I'm guessing that many of you frequent both forums, but have pasted a link below just in case:

      http://www.clubtouareg.com/forums/f4...e-71828-5.html
      Thanks. I do frequent both and posted an update on my situation a few days ago.

    27. 10-31-2012 10:43 AM #27
      This sounds like failing control arm bushings in the suspension. Yes, these are heavy vehicles and there may be a bad set of bushings going around the world causing premature wear. I had a 2003 BMW X5 and changed brake rotors, balanced, aligned, etc... It ended up being worn bushings in the front control arms. After replacement, it drove like new.

      It seems like this problem is not new, so this may be a solution.

      I just picked up a brand new 2013 Sport w/Nav TDI. I hope I don't start developing these problems.

    28. Member STR3T's Avatar
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      11-01-2012 01:23 PM #28
      Russ,
      My vehicle had ~500 miles on it at purchase. Had the shakes even then...

      I'm at 32.5k miles and just dropped it off at the dealer this morning. I noted the issue with the Dealer now for the 3rd or 4th time and also indicated I had contacted Touareg Exec Care and have a Case# issued.

      They ordered another set of Eagle LS2's. I really don't think tires are the issue, altho someone noted that VWoA may be recommending Mich Latitudes as a replacement tire and remedy.

      If so, not sure why my Dealer doesn't know anything about that.

      They will road force balance w/ their Hunter unit as well as align...say they'll put nitro in as well (not that that matters).

      Keep you posted...hopefully this is the end of my TRegs shakes but I am a bit skeptical.
      Last edited by STR3T; 11-01-2012 at 01:37 PM.

    29. Member TIGSEL's Avatar
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      11-02-2012 01:45 PM #29
      Quote Originally Posted by RussRamz View Post
      This sounds like failing control arm bushings in the suspension. Yes, these are heavy vehicles and there may be a bad set of bushings going around the world causing premature wear. I had a 2003 BMW X5 and changed brake rotors, balanced, aligned, etc... It ended up being worn bushings in the front control arms. After replacement, it drove like new.

      It seems like this problem is not new, so this may be a solution.

      I just picked up a brand new 2013 Sport w/Nav TDI. I hope I don't start developing these problems.
      I am with you on that, in fact I said that in my post #14 but it seem that no one paid attention. People can change and adjust their tires till they're blue, it will not fix the problem. How pathetic is it to think that a different brand of tires will fix the problem
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    30. Member STR3T's Avatar
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      11-06-2012 04:35 PM #30
      Very early notice here but just got my VW back from the dealer. Dropped it off last Thursday a.m. They put replacement LS2's on and road/force balanced. Test drove and had the steering wheel shake.

      I wrote up a full page letter outlining my issue from Day 1 and listed many threads for them to peruse with the same issue. Also noted that VWoA may have recommended Latitudes as a fix.

      Well, after reading it and finding the shakes still there with new LS2’s, they borrowed a set of Latitudes off another Touareg on site. No shakes. Hmmm…they ordered me a set of new Lats. Installed yesterday, test drive #1 no issues. They wanted to keep it over night and do another test drive. Called today, no shakes.

      Just picked it up. ZERO shake in the steering wheel. Totally feels like a new (proper) vehicle. So sure feels like another recommendation for any with Shakes and LS2’s to go Mich Latitudes as a fix.

      TIGSEL...any more thoughts/comment now on tire brand being the sole issue? I am not the first to have experienced this LS2 to Lat 'fix'....but I was with you, man...thinking no way in hell it's a VW recommended OEM tire issue.
      Last edited by STR3T; 11-06-2012 at 04:53 PM.

    31. Member TIGSEL's Avatar
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      11-06-2012 07:01 PM #31
      Quote Originally Posted by STR3T View Post
      Very early notice here but just got my VW back from the dealer. Dropped it off last Thursday a.m. They put replacement LS2's on and road/force balanced. Test drove and had the steering wheel shake.

      I wrote up a full page letter outlining my issue from Day 1 and listed many threads for them to peruse with the same issue. Also noted that VWoA may have recommended Latitudes as a fix.

      Well, after reading it and finding the shakes still there with new LS2’s, they borrowed a set of Latitudes off another Touareg on site. No shakes. Hmmm…they ordered me a set of new Lats. Installed yesterday, test drive #1 no issues. They wanted to keep it over night and do another test drive. Called today, no shakes.

      Just picked it up. ZERO shake in the steering wheel. Totally feels like a new (proper) vehicle. So sure feels like another recommendation for any with Shakes and LS2’s to go Mich Latitudes as a fix.

      TIGSEL...any more thoughts/comment now on tire brand being the sole issue? I am not the first to have experienced this LS2 to Lat 'fix'....but I was with you, man...thinking no way in hell it's a VW recommended OEM tire issue.
      So if I decide to go with another brand or type of tire my car will shake??? What a bunch of bull. VW may have found a temporary "fix" but I suspect there is a bigger problem/ design flaw.
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    32. Member STR3T's Avatar
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      11-07-2012 09:20 AM #32
      TIG: So if I decide to go with another brand or type of tire my car will shake??? What a bunch of bull.

      Ancient Sailor: So if I decide to sail off the edge of the horizon...I'll just keep going??? What a bunch of bull.

      Really, it's not flat!

      Trip home, trip to soccer practice, trip back in to work...zero issue and I mean zero.

      Keep you posted after a month or two of driving on the Lats.

    33. Member TIGSEL's Avatar
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      11-07-2012 05:52 PM #33
      Quote Originally Posted by STR3T View Post
      TIG: So if I decide to go with another brand or type of tire my car will shake??? What a bunch of bull.

      Ancient Sailor: So if I decide to sail off the edge of the horizon...I'll just keep going??? What a bunch of bull.

      Really, it's not flat!

      Trip home, trip to soccer practice, trip back in to work...zero issue and I mean zero.

      Keep you posted after a month or two of driving on the Lats.
      You are missing my point. Anyhow, I am glad that you're happy with the outcome.
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      Mods: X-Pel Headlight Shields, 3M Clear Bra, OEM Door Moldings, OEM Aspherical Mirrors, R-line Door Sills, Rear Hatch Chrome Molding, and many more to come soon...

    34. 12-09-2012 08:32 PM #34
      Bought 2012 TDI sport with 18" wheels new at dealer 2 months ago. Vehicle sat on dealer lot for 5 months or so. Test drove vehicle, steering wheel shook enough to see it at any speed over 50 mph. THIS was probably from flat spots on tires from sitting, we bought vehicle and dealer agreed to put new tires on and replaced with exact same Pirelli's that vehicle was equipped with. Vehicle still had minor steering wheel shake at speeds from 50-70mph on any type or style of road. We have 4 other vehicles and experience no tire shake on any of the same roads. Took vehicle in for service and they took the vehicle to there Cadillac dealer and had the tires road force balanced. This seemed to have take care of problem and have not noticed any tire shake any more. 2 weeks so far and everything seems fine. Will let you guys know if problem still exists.

    35. Member JohnTT's Avatar
      Join Date
      Dec 7th, 2001
      Location
      Westerville, OH
      Posts
      494
      Vehicles
      Current VWs: 2014 GLI Edition 30 w/NAV, 2013 GLI Autobahn/NAV
      12-16-2012 09:18 AM #35
      No problem on my 12 TDI Exec with 20" Goodyear Eagle LS tires with 8000 miles so far.

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