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    Thread: ECS Tuning doesn't deserve your business!

    1. 07-27-2012 11:56 AM #1
      I had a awful experience with them I'd like to share. I will never buy another thing from ECS.

      It took them over 24 hrs just to ship a part they listed as IN STOCK. Not to mention I requested NEXT DAY AIR at a cost of $30.

      When I explained how I expected the part to be delivered the next day, they asked if I knew what the definition of delivery was.

      Basically, a lot of attitude and no customer service. Unbelievable considering their business is shipping parts!

      Look somewhere else when you order parts online.

    2. Member tomshouse516's Avatar
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      07-27-2012 12:16 PM #2
      I've gotten nothing but great service from them
      No more Volkswagen
      S4 RX7

    3. Member Rockerchick's Avatar
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      07-27-2012 02:28 PM #3
      Next Day Air would be next day from the time they actually ship it. There have been discussions about this before on here and TCL. It may be in stock but they have to still get to it and get it out. They are a big operation but there are only so many people. 24 hours isn't a horrible turn around time.

      I've had good experience with them. Their shipping rates are a bit high, but they have good parts and a good selection. Sorry you had a what you consider a bad experience, but I don't think its all that terrible. You got your part and after it was actually shipped it was send next day was it not?
      Quote Originally Posted by TM87 View Post
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    4. 07-27-2012 03:29 PM #4
      Quote Originally Posted by 18tea View Post
      "they asked if I knew what the definition of delivery was"
      It doesn't seem that you do. One day shipping means you will get it one day after they ship it. It took them a day to ship it, so it only took two days.

    5. Banner Advertiser ECS Tuning's Avatar
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      07-27-2012 03:53 PM #5
      PM sent.

      http://www.ecstuning.com
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    6. Member . W e r d n a's Avatar
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      07-27-2012 04:03 PM #6
      Also funny is their "ships in 1-3 days" yet it took them 7 BUSINESS days and still got overcharged for shipping. Rude and passive aggressive customer service, done dealing with them.
      Crooked Euros - Home of the game "Who's in my mouth?"

    7. 07-27-2012 09:18 PM #7
      Quote Originally Posted by . W e r d n a View Post
      Also funny is their "ships in 1-3 days" yet it took them 7 BUSINESS days and still got overcharged for shipping. Rude and passive aggressive customer service, done dealing with them.
      shipping and handling

      the part isn't gonna pack itself

    8. Member . W e r d n a's Avatar
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      07-27-2012 09:29 PM #8
      Quote Originally Posted by deagle View Post
      shipping and handling

      the part isn't gonna pack itself
      Yeah, super hard to pack 3 small washers and bolts
      Crooked Euros - Home of the game "Who's in my mouth?"

    9. Member sic_null's Avatar
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      07-27-2012 11:43 PM #9
      With the magnitude of orders that ECS ships a day. Getting an order out within 24 hours is completely legit. Do you think you are their ONLY customer? That when you submit an order. Everyone stops what they Are doing to ensure your massive order is the most important thing on the agenda?

      Sad thing is. When you click on "in stock" it even says ,ships within 1 business day. Your ignorance is not a reason to bash a company that did nothing wrong

      Maybe the real title of this post should be "I don't deserve to shop at ECS Tuning"

    10. Member speedtek40's Avatar
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      07-28-2012 12:28 AM #10
      I ECS tuning



      I do hate the shipping prices to Canada though.....I usually get my buddy to combine an order with me if I'm getting stuff......

    11. Member RG.Jeff's Avatar
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      07-28-2012 01:55 AM #11
      had a few small problem with them in the past nothing major... life goes on
      instagram: Rgjeff

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      07-28-2012 05:55 PM #12
      love ECS, never had a problem with them before. i remember i had a question about a part and instead of just saying yeah yeah it will work. they double checked and comfirmed it would work.

      ive talked to a couple people that sent in an oder mid day and expected a package on their door step when they woke up the next day. i think it would be common sense that they wouldnt get your pakage shiped out untill the next day.

    13. Member falconeight's Avatar
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      07-28-2012 10:41 PM #13
      Ive had nothing but great service from them.

    14. Member brad131a4's Avatar
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      07-28-2012 11:38 PM #14
      Well let me guess just for s.a.g that the op called in the order 15minutes before closing and then gets butt hurt because it's not there the next day promptly when he awakes. So he get's on the forum and has a 2 year old hissy fit because of his unreasonable expectations.
      Whoo wee if that isn't some entitelment attitude going on there are you sure you don't live by me. You'd fit right in.

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      07-29-2012 09:57 AM #15
      ECS Tuning has been fantastic and I recommend them highly. They have come through for me many, many times. I too, ECS Tuning...

    16. 07-29-2012 04:51 PM #16
      first time ordering from ecs was right before waterfest. i called to make sure my spacers would come in on time. they put my order in over the phone to make sure it sent out that day(tuesday) and i had them 2 days later on thursday. theyre located in ohio and im in south jersey, took just two days. couldnt complain

    17. Member clintg60-16v's Avatar
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      07-29-2012 04:56 PM #17
      ECS Tuning rocks!

      Love these guys; they always come through for me. Every order, fast and perfectly filled.

      This thread sucks.
      "Sense is something you can't even make sense of until you've been to the future, and spent time there..."

    18. Member BRES's Avatar
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      07-29-2012 04:57 PM #18
      Plenty of topics of how ****ty their service is. I too will never buy from them again.
      ECS

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    19. Member bacano4u's Avatar
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      07-29-2012 05:33 PM #19
      Yea, I've had a bad experience with ECS as well, horrible customer service.
      2013 VW CCVR , 2010 VW Tiguan TSI 2006 VW Passat 2.0T FSI Sold 2000 VW Passat 1.8T Sold Instagram: Dc9902_ccvr Twitter @davila9902

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      07-29-2012 07:56 PM #20
      I am not an apologist for ECS Tuning. But I hope that people would not write posts bashing them, without supporting data. Simply saying that their service is poor (in more graphic terms) does not help resolve customer issues.

      At least the OP specified that he/she was unhappy because it took them 24 hours to ship an item. I think most people here consider that an acceptable turn-around time to ship a product.

      Remember that ECS Tuning is a major sponsor here. Random bashing and "piling-on" can really hurt their business. I am not saying we should not air serious and valid complaints here, but please pause and do a reality check before making an angry post about them, or any other business.

      Yes, I realize we an instant-gratification society.

      OK, I am climbing off my soapbox now.

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      2008 Passat, 2.0T, 6-speed manual, Euro lights

    21. Member Kzoo's Avatar
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      07-30-2012 01:30 AM #21
      Quote Originally Posted by sic_null View Post
      With the magnitude of orders that ECS ships a day. Getting an order out within 24 hours is completely legit. Do you think you are their ONLY customer? That when you submit an order. Everyone stops what they Are doing to ensure your massive order is the most important thing on the agenda?

      Sad thing is. When you click on "in stock" it even says ,ships within 1 business day. Your ignorance is not a reason to bash a company that did nothing wrong

      Maybe the real title of this post should be "I don't deserve to shop at ECS Tuning"
      It's like you read my mind. Seriously.

      Quote Originally Posted by . W e r d n a View Post
      Yeah, super hard to pack 3 small washers and bolts
      Seriously, 3 F#ckin' bolts and washers?! If you're too damn lazy to drive to a local dealer and get these there, you deserve to wait for them in the mail.
      Quote Originally Posted by heimbachae
      we enthusiasts know what it is, but to the common peons it's just another golf.

    22. Member shepherdgti's Avatar
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      07-30-2012 10:18 AM #22
      Quote Originally Posted by tomshouse516 View Post
      I've gotten nothing but great service from them
      Quote Originally Posted by falconeight View Post
      Ive had nothing but great service from them.
      Quote Originally Posted by LT2BLT2A6 View Post
      ECS Tuning has been fantastic and I recommend them highly. They have come through for me many, many times. I too, ECS Tuning...
      Quote Originally Posted by clintg60-16v View Post
      ECS Tuning rocks!

      Love these guys; they always come through for me. Every order, fast and perfectly filled.

      This thread sucks.

    23. Banner Advertiser ECS Tuning's Avatar
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      07-30-2012 10:43 AM #23
      Thanks for the comments and feedback everyone.

      As we do see a high volume of orders each day, processing times will vary - Sometime within 24 hours to process, transit time from UPS is another process to be taken into consideration. "Ships 1-3 days" remember that is when we will receive that item(s) and will ship our accordingly.
      Distance/location and shipping options will also vary and will come into play with each order also.
      We strive to get each order big or small to the customer as quickly as possible!


      We try to be competitive with our shipping rate - Most of our ECS brand product will have free shipping along with other parts/kits on the site. Weight has a good factor into shipping but also don't forget about the dimensions of the box that the part needs to be shipped in - bigger the box more space to take up in the USP truck, will result in more money to ship that part. Please add to the order what you will know you will need later on to save on shipping (Service kits, oil, ect) when ordering small items - Pricing on fuel is what is hurting everyone not just us, that is the best on shipping right now. We insure that the part will get you as dated supplied in our tracking that goes out with ever order!



      If anyone is having any issues please PM me and I will see that it will get taken care of!

      Thanks Andy

      http://www.ecstuning.com
      :: Phone: 1.800.924.5172 - Hours: Mon. - Fri. 8:00AM - 11:00PM EST Saturday 10:00AM - 7:00PM EST :: Email: sales@ecstuning.com & customerservice@ecstuning.com :: Facebook :: YouTube :: Live Chat :: Instagram :: Customer Reviews

    24. 07-30-2012 04:11 PM #24
      Wow wasn't expecting much of a response from such a rant, just looking to vent my frustration.

      I've ordered plenty of parts thru ECS without a problem. Basically I wasn't very satisfied with the way I was treated as a customer.

      And thanks for the reply Andy but unfortunately I took my business elsewhere.

    25. Member . W e r d n a's Avatar
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      07-30-2012 04:24 PM #25
      Quote Originally Posted by Kzoo View Post
      Seriously, 3 F#ckin' bolts and washers?! If you're too damn lazy to drive to a local dealer and get these there, you deserve to wait for them in the mail.
      Actually, I had thrown those in on my (in stock) order for a friend since going the dealer was actually inconvenient. Had my whole order held, asked to split up the shipping between the in stock items that were being held up.

      Oh, and there are people who can't just drive up to the dealer after work or just jump in their car mid day. Not every one has a local dealer.
      Crooked Euros - Home of the game "Who's in my mouth?"

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