OFFICIAL Beetle window issue thread

[plex03]

When I went to the dealer for my 10K service a couple weeks back, I naturally brought the window issue up again just to have it documented.

When I picked my car up the Service Manager said that VoA would contact me with a case number since the fix was official.

Well, as of yesterday I hadn't heard from anyone so I called VoA Customer Care and was told that a letter is going out October 1 to all affected owners detailing the status of "the fix". I said that I had been told that a case number would be issued for my car and the Rep said that they hadn't heard of that and that the fix wasn't official yet.

I then cited the numerous instances on here where owners had already been called to set up appointments and he seemed dumbfounded.

He said he was going to have a Regional Rep call both the dealer and I by EOB Monday.

I have been nice and polite to them each time I've called and have gotten nowhere.

I don't know who you've all talked to but I seem to get the aloof rookie each time I call.

[jpitzer4]

I had my car repaired yesterday, they are changing out the window regulators, and motors. VWoa will make the appointment, and they also make sure the parts are there for the repair. Mine was the first one done at my dealership.

[ridgemanron]

Well, my window has just started the upsy downsy thing.... It has also done the "not quite" closed thing. I STILL LOVE THIS CAR!
Guess I'd better take him in....

Welcome home 'Lady Ghia'! Heard your 'tour' was a resounding success and that Lady Gaga
has decided to avoid any cities in future tours where you are also going to be appearing at on
the same dates. Do hope you get rid of the 'upzy downzy' problem.

[jpitzer4]

I had my car repaired yesterday, they are changing out the window regulators, and motors. VWoa will make the appointment, and they also make sure the parts are there for the repair. Mine was the first one done at my dealership.

Well, They fixed the Windows, and all is well so far, they work as designed so far.

[eunos94]

Volkswagen customer care advocates set up an appointment Monday October 1st with one of their master techs to address the upsy downsy issue and my other issues including my car unlocking/locking itself every 10 seconds when it rains and the mysterious window dropping issue where I will come out to discover both windows fully down and usually discover a soaked interior.

Here's hoping they either fix it or replace it with a better car.

[neoyeti]

I finally got the call from VWoA! Got an appt for next Thursday and getting a check in 2 weeks.

[vdub10golf]

Is everyone elses windows working? I went outside after having mine done today and they AUTOMATICALLY f*ed up. I'm so far beyond pissed! I called VWoA and she escalated the issue to some Regional person, but I won't hear back from them until Monday. This has to be at least the 5th time I went in for the window issue, and this was the "actual" fix appointment I had scheduled with VWoA. I've been nice to them up to this point, but this is absolutely ridiculous. It's a sad day when my POS previous car (a '06 Kia Rio) went into service less times from 2006-2010 than my 2012 Beetle did between Jan '12 and Oct '12.

[ridgemanron]

Is everyone elses windows working? I went outside after having mine done today and they AUTOMATICALLY f*ed up. I'm so far beyond pissed! I called VWoA and she escalated the issue to some Regional person, but I won't hear back from them until Monday. This has to be at least the 5th time I went in for the window issue, and this was the "actual" fix appointment I had scheduled with VWoA. I've been nice to them up to this point, but this is absolutely ridiculous. It's a sad day when my POS previous car (a '06 Kia Rio) went into service less times from 2006-2010 than my 2012 Beetle did between Jan '12 and Oct '12.

It's been six weeks since my window motor was changed and still no problems. I did have to
run the windows up manually.....and hold the switch for about five seconds, to get my auto-
mode feature back to normal after my battery was removed for the install of my upgraded
transmission mount, but all is working perfectly. The only thing I can think of is checking to
find out if your original motor was 'fixed' or did they actually put in a new motor like the one
that was rushed in for me from Germany? Maybe the mechanic who 'supposedly' fixed your's,
did something wrong? My mechanic at VW said mine was a simple 'remove and replace'
procedure and didn't involve a fix that has been reported as something being done now.

[eunos94]

I'm the first at my specific dealership to get 'the fix' and my windows work just exactly how I expect windows to work. zip up zip down no weird noises makes me happy about this part of the repair. Let's see if the other stuff they did fixes the rest.

[ridgemanron]

I'm the first at my specific dealership to get 'the fix' and my windows work just exactly how I expect windows to work. zip up zip down no weird noises makes me happy about this part of the repair. Let's see if the other stuff they did fixes the rest.

I assume it was a re-calibration of the software in the original motor that was done. Or,
do you know if the complete motor was replaced?

[eunos94]

I assume it was a re-calibration of the software in the original motor that was done. Or,
do you know if the complete motor was replaced?

2x window motors from Germany - confirmed after talking to master tech direct from Volkswagen that this combined with a flash of updated software will fix MOST issues with the regulator binding effecting only about 1500 cars.

2x clips

2x wiring harness - for my car only as mine were nicked by the dealer from a past repair attempt

2x window regulators - He stated that some were binding and he replaced mine as a just in case.

They also replaced my carpet and padding as per my request and fully detailed my car inside and out.

[vdub10golf]

They have my car back in service today. Told me I was a "guinea pig" for a new thing they're trying... I'm going to ask them for more info when I pick it up. Not expecting it to be fixed as this is my 6th window appointment.

[vdub10golf]

They have my car back in service today. Told me I was a "guinea pig" for a new thing they're trying... I'm going to ask them for more info when I pick it up. Not expecting it to be fixed as this is my 6th window appointment.

As of right now, my windows are FINALLY working. They said my car was one of three cars with this update to test it out, and that the parts they replaced it with the last time were the parts they're changing on the rest of the Beetles which is why it wasn't working. They flew out some engineer but I'm wondering why he wasn't there the day before when I had scheduled to have it fixed with VWoA, and why there are two different "fixes"- the first which doesn't do anything at all to fix it?

[cbugrun]

Well tomorrow is D day or should I say W day for window fix. Appointment at 9am. Dealer says they need the car for a day so they will provide me with a loaner. Really looking forward to being able to use my drivers window. Passenger window has never been a problem but I understanding they are fixing both. No other issues with my Beetle. Drives great, no rattles. Very tight car. Love the Fender sound system.

[2012BeetleT]

Has anyone had any luck coding the windows with vag-com or using the key fob to roll windows up/down?

[drtechy]

Has anyone had any luck coding the windows with vag-com or using the key fob to roll windows up/down?

I was able to, but with the window issues it doesn't work great to roll then up. Rolling down works correctly of course

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[2012BeetleT]

I was able to, but with the window issues it doesn't work great to roll then up. Rolling down works correctly of course

Good to know, thanks. I'm going to give it a shot, just got the Beetle this weekend, and I didn't realize how annoying the windows were going to be.

[ourlee]

I spoke with the nice folks at Linden VW after reading on vortex they sold and supported APR and HPA. I'm interested in a TDi bug and ill be chipping it. Anyhow, I also asked them about the windows and was told that VW sent the dealers a new bulletin that will go into effect 10/9. New motors for both doors are to be installed on all bugs sold AND in inventory, including '13s.

Same old? Guess we'll find out.

[misterwes]

What about the people that already spent the money? Well I was also told today at the dealer that the recall was submitted last week and parts are on delivery.. I was told I was put on the headache customer list

-Wes

[Beets]

I spoke to VWoA this afternoon, following up on my interaction with my dealer here in Omaha. I was told that VW has submitted an order for the replacement parts, but as of yet does not have a delivery estimate from their supplier. Maybe VWoA is telling people that it will be longer than it actually will be for parts to reach dealerships, but I was told it could be late November/early December before parts are readily available.

[2012BeetleT]

I spoke to the dealer today and they said tomorrow will be the day VW gives out instructions to the dealers on the fix. In the mean time, if you have vag-com, you can set up your key fob to roll windows up/down. It's not a fix thoug, but pretty cool!

[Aonarch]

Fingers crossed!

[cbugrun]

I spoke to the dealer today and they said tomorrow will be the day VW gives out instructions to the dealers on the fix. In the mean time, if you have vag-com, you can set up your key fob to roll windows up/down. It's not a fix thoug, but pretty cool!

My dealer has had instructions on what the fix is for a least three weeks. My car is being repaired today because I stayed on Volkswagen Of Americas ass to get mine fixed. When I arrived at the dealer today they told me that out of all of their customers who have the window issue I am the only one who is getting the repair done today. They only have parts for my car and have no idea when additional parts will arrive. A Volkswagen engineer will be on site today to supervise the work. Should have my car back tomorrow.

[eunos94]

I was just talking with a buddy on a Mazda forum about the power and influence of the internet on manufacturers. One of the influences we discussed was that it seems that people that are on the big forums tend to get the first repairs.

Looking through this thread alone I can spot at least a half dozen 'first repair' customers including myself. How many of you dropped being on VWvortex to VWoA or had someone from VWvortex help your case along?

I know that I wouldn't have been moved to the top of the list with out the help of Jamie and am eternally grateful.

Jamie, you need anything that I can help with you need only ask. Thanks for being there for us!

[cbugrun]

Happy to report that my windows are fixed. Dropped off the car at 9am this morning and pick it up at 3:15pm. Both drivers and passenger work perfectly. So glad I did not over react like some people did and had Volkswagen buy back my Beetle and replace it with another one of their models. I am really not interested in any of their other models so I am glad things worked out the way they did. Unlike other Beetle owners I have no other issues with my car except for the windows which are now fine. It drives beautifully especially with the APR Stage I upgrade and I love they way it looks. The weather has cooled off in Georgia so it is so nice to drive with the windows down and the sunroof open. Those of you who have not had they window repair yet hang in there it should be done soon.

[ridgemanron]

Happy to report that my windows are fixed. Dropped off the car at 9am this morning and pick it up at 3:15pm. Both drivers and passenger work perfectly. So glad I did not over react like some people did and had Volkswagen buy back my Beetle and replace it with another one of their models. I am really not interested in any of their other models so I am glad things worked out the way they did. Unlike other Beetle owners I have no other issues with my car except for the windows which are now fine. It drives beautifully especially with the APR Stage I upgrade and I love they way it looks. The weather has cooled off in Georgia so it is so nice to drive with the windows down and the sunroof open. Those of you who have not had they window repair yet hang in there it should be done soon.

Welcome to the 'Fixed Window Club' ! I'm sure when Babie gets back from shopping she will
add her congratulations and commend you on your patient but methodical approach to getting
the problem solved. Was told she needs to get some specific needs for her Beetle taken care
of by her VW Service Dept and that she felt the plain 'little black' dress needed to be replaced by one with some 'Beyonce type' sparkle if she was going to stand out and get served first. Maybe
I should wear 'sparkly' sneakers the next time I go in for service assistance....but for some
reason I just don't think it will make me as successful as she will 'undoubtedly' be.

[cbugrun]

Welcome to the 'Fixed Window Club' ! I'm sure when Babie gets back from shopping she will
add her congratulations and commend you on your patient but methodical approach to getting
the problem solved. Was told she needs to get some specific needs for her Beetle taken care
of by her VW Service Dept and that she felt the plain 'little black' dress needed to be replaced by one with some 'Beyonce type' sparkle if she was going to stand out and get served first. Maybe
I should wear 'sparkly' sneakers the next time I go in for service assistance....but for some
reason I just don't think it will make me as successful as she will 'undoubtedly' be.

Thanks. It sure is nice to have the window issue behind us. Seems like this little car takes a beating on this forum so its now nice to own one without any problems. Like any new product the first year is sometimes challenging but one you get the bugs out ( no pun intended ) it usually works out fine. As an example I just purchased a new model handgun from Sig Sauer. The gun would not operate properly so after just one week of ownership I had to send it back to Sig to get an upgraded extractor installed. It came back a few days ago and it now runs flawlessly. If its a good product to start with we just need to give the manufacturer time to correct any issues.

[Babie]

Welcome to the 'Fixed Window Club' ! I'm sure when Babie gets back from shopping she will
add her congratulations and commend you on your patient but methodical approach to getting
the problem solved. Was told she needs to get some specific needs for her Beetle taken care
of by her VW Service Dept and that she felt the plain 'little black' dress needed to be replaced by one with some 'Beyonce type' sparkle if she was going to stand out and get served first. Maybe
I should wear 'sparkly' sneakers the next time I go in for service assistance....but for some
reason I just don't think it will make me as successful as she will 'undoubtedly' be.

Yup, been workn and a shopn. Congrats, nice when things work as they should,

I have a new window problem...fingerprints of people looking in my car. Got the windows tinted, but my cars looks so sharpe, people are curious of the inside. I now keep window wipes in the GB.

[kballard72]

HOLY SMOKES and THE LOVE OF PETE and ALL THINGS HOLY.... my window rolled up after its "official fix" today...

[neoyeti]

Got my check today!!! Came in handy I tell ya. 2 car payments worth of cash. Nice to get an apology letter also. I take the car in Thursday.

[Whirlybird]

I just got word that VW of Huntington (LI, NY) has not gotten any window-fix parts and they have no idea when they will be getting them. They did say that they've heard that California has already gotten the parts. My luck to be on the other side of the country.

Will those with their windows fixed mind giving an idea as to which state you had you Beetle fixed in?

[cbugrun]

I just got word that VW of Huntington (LI, NY) has not gotten any window-fix parts and they have no idea when they will be getting them. They did say that they've heard that California has already gotten the parts. My luck to be on the other side of the country.

Will those with their windows fixed mind giving an idea as to which state you had you Beetle fixed in?

Georgia( Atlanta Area ) So far mine is the only one fixed at my dealer but other dealers in Georgia have received the parts and have fixed several cars.

[drtechy]

I just got word that VW of Huntington (LI, NY) has not gotten any window-fix parts and they have no idea when they will be getting them. They did say that they've heard that California has already gotten the parts. My luck to be on the other side of the country.

Will those with their windows fixed mind giving an idea as to which state you had you Beetle fixed in?

I'm in St Louis and they have not been fixed, does that help? bwahahaha

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[eunos94]

Northeast Ohio - First and only customer to receive the official fix. So far so good.

[ridgemanron]

My 2012 TB was probably the '1st' to receive a new window motor that was specifically
'rush' ordered from Germany's stock of new motors on a Monday, arriving on Thursday
and installed that day. It's been two months and all is working well. You're not that
far from my dealership in Bay Ridge, Brooklyn and perhaps you should check with their
service dept (Bay Ridge VW - 90th Street - Between 5th and 4th Avenues. 718-680-0202.
The two reps I've dealt with are Nelson and Jerry, with the actual mechanic who did the
motor change being named Gus. Good luck ! Tell them you need a new motor like the one
they placed in Ron's Black Beetle.