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    Thread: OFFICIAL Beetle window issue thread

    1. Junior Member
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      07-17-2012 09:20 AM #26
      I'm just tired of looking like an idiot trying to put the window up.

    2. Member
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      07-17-2012 10:30 AM #27
      Quote Originally Posted by katie78 View Post
      I'm just tired of looking like an idiot trying to put the window up.
      Lmao

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    3. Moderator silverspeedbuggy's Avatar
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      07-17-2012 11:14 AM #28
      Pardon my ignorance, but can you open the door, roll the window up, then close the door?

      NOT that I'm intending this as a permanent solution, and it's totally ridiculous to have to do it, but wouldn't that ensure the window goes up on the first try every time?

    4. Geriatric Member Aonarch's Avatar
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      07-17-2012 11:38 AM #29
      Quote Originally Posted by silverspeedbuggy View Post
      Pardon my ignorance, but can you open the door, roll the window up, then close the door?

      NOT that I'm intending this as a permanent solution, and it's totally ridiculous to have to do it, but wouldn't that ensure the window goes up on the first try every time?
      If I do that it will not go back into the frame, so there will still be a gap.

      Also IIRC it might still have issues even if I try with the door open.

      I really do think it is the seals though. They need to replace them, and/ or change the material.
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    5. Member Tvp125's Avatar
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      07-17-2012 11:57 AM #30
      I noticed once you pass the half way point it will work fine.. I roll it up half way then stop it then i inch it up twice then I auto up the rest of the way. But I have an appointment at the dealer tomorrow just to hear what they have to say.
      Current: 2013 Cadillac ATS
      Previous: 2012 Beetle Turbo- APR Stage 2

    6. Member vdub10golf's Avatar
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      07-17-2012 01:55 PM #31
      Quote Originally Posted by silverspeedbuggy View Post
      Pardon my ignorance, but can you open the door, roll the window up, then close the door?

      NOT that I'm intending this as a permanent solution, and it's totally ridiculous to have to do it, but wouldn't that ensure the window goes up on the first try every time?
      I've tried that before, still doesn't make any difference.

    7. Member Tvp125's Avatar
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      07-18-2012 01:35 AM #32
      I think there is a way to disable pinch protection with a VagCom but I am not sure. I am going to bring it up to my dealer tomorrow
      Current: 2013 Cadillac ATS
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    8. Semi-n00b
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      07-18-2012 02:35 PM #33
      Dealer told me this morning that VW has promised them that there will be a fix out before the end of the month. I was told I could have them do a soft reset, but that it would only work for a couple of days and I'd end up coming back twice a week.

      Not a huge consolation at this point, but at least it's too hot to put the windows down here, anyways.

    9. Member TexasBulldog's Avatar
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      07-18-2012 04:32 PM #34
      Another video online from a different owner.

      IMO we should all post videos to help put pressure on VW to get their attention.


    10. Member Tvp125's Avatar
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      07-18-2012 10:19 PM #35
      My service advisor told me to stop the window half way before it goes back down then hold the switch up for 2 seconds then let go then roll it up the rest of the way. that way you don't have to sit there fighting with it
      Current: 2013 Cadillac ATS
      Previous: 2012 Beetle Turbo- APR Stage 2

    11. 07-19-2012 12:00 AM #36
      Out of curiousity, is there anyone out there NOT having window issues? Has this been confirmed to be affecting 100% of Beetle owners?

      We've been patient so far.. We've always driven VWs and owned a first gen Touareg and a W8 so we're used to shenanigans of all shapes and sizes
      —Alex

    12. n00b BigfoxPye's Avatar
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      07-19-2012 02:54 AM #37
      I got my Beetle back in February and few days after getting it I had that window problem I took it to the dealer they replaced the window motor seemed to fix it summer rolled around... I am one of those people that prefer windows down over Air Conditioning and it will still sometimes do it maybe about 30-40% of the time but its better than what it was I am waiting to see VW do a fix for this
      When life gives you lemons don't make lemonade... GET MAD

    13. Member cbugrun's Avatar
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      07-19-2012 07:50 AM #38
      Got my 2012 Beetle Turbo about three weeks ago and it has the drivers window issue. Dealers service department told me that problem seems to be worse in warm climate states like Florida. Very hot here in Georgia so not surprised to have the problem if heat is a contributing factor. Hope they get a fix soon. Other than the drivers window issue, I have no other problems with my Bug.
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    14. Member the beet's Avatar
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      07-19-2012 08:13 AM #39
      Here is some info on the window.

      The same problem existed with the introduction of the 2006 New Beetle. They had a repair that was about as good as the current one, but over time, eventually corrected itself.

      The problem is due to the "Pinch Protection" (if someone's arm or other object is in the path of the window, when it comes into contact, will open the window). This is a safety feature.

      There is too much friction between the window and the frame, which triggers the "Pinch Protection" and causes the window to re-open.

      When the "Pinch Protection" has been triggered, you are supposed to wait 10 seconds before re-closing the window. Otherwise, you can try to hold down the button to manually close the window, however, since the "Pinch Protection" feature has been triggered the "Gapping" feature may not function correctly.

      Took me a while to figure it out. So you need to wait 10 seconds, then manually attempt to close the window in small increments as to not re-trigger the "Pinch Protection". You can tell if you are doing it correctly as during the last increment allow it to auto-close. If it does this, the gap should also close upon turning off the can and locking the doors.

      I realize this is not a fix, but may help some to close their windows until a fix is available.
      "Just look at those wheels!"

    15. Moderator silverspeedbuggy's Avatar
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      07-19-2012 08:22 AM #40
      Quote Originally Posted by TexasBulldog View Post
      Another video online from a different owner.

      IMO we should all post videos to help put pressure on VW to get their attention.

      (video)
      If VW is making customer's payments and buying back cars, they are working on this problem. TRUST ME. No company wants to open themselves up to unhappy customers, online posts, and videos of the problems.

      As I mentioned somewhere else (perhaps I should organize all the window threads into one), the problem is not an instant fix. First they have to determine what the problem is. Then they have to find out what happened/what changed from design to manufacturing, then they have to go back to the manufacturer that made the part/parts, they have to make new parts, test them, make adjustments, test them again, get final approval for all parts, THEN they can actually make the replacement parts. It takes time to make the parts, then to ship them to the plants, distribution ports, and the dealers who can then make the repairs.

    16. Moderator silverspeedbuggy's Avatar
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      07-19-2012 08:24 AM #41
      Quote Originally Posted by TornadrotGTI View Post
      Out of curiousity, is there anyone out there NOT having window issues? Has this been confirmed to be affecting 100% of Beetle owners?

      We've been patient so far.. We've always driven VWs and owned a first gen Touareg and a W8 so we're used to shenanigans of all shapes and sizes
      I'd like to know this as well.

    17. Moderator LC6X's Avatar
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      07-19-2012 09:01 AM #42
      Quote Originally Posted by TornadrotGTI View Post
      Out of curiousity, is there anyone out there NOT having window issues? Has this been confirmed to be affecting 100% of Beetle owners?

      We've been patient so far.. We've always driven VWs and owned a first gen Touareg and a W8 so we're used to shenanigans of all shapes and sizes
      Local guy doesnt have the issue with his, but warned me about it before I got mine. So far everyone at work that I've talked to with one has had the problem.
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    18. Member
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      07-20-2012 12:35 PM #43
      Mine started doing it, then I roll it up on the non auto mode, and rest the window buy holding it up for 2 see, then releasing it, and pulling it up once, like in the Manual. I noticed on hot days it does it every time, but on cooler days it seems to work fine, so either the window is binding inside or the pinch control thinks it is

    19. Member
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      07-20-2012 03:00 PM #44
      just to let u know the Extended warranty they sell are not from VW... it is from 3rd part company

    20. Moderator LC6X's Avatar
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      07-24-2012 03:46 PM #45
      I got my beetle in for service today, I was told its a gear in the window motor that is now on order. The tech said it was just released from VW and has to come from over seas so even with him doing over night delivery it will take at least a week I'll report back if it works!
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    21. Member the beet's Avatar
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      07-25-2012 08:16 AM #46
      Quote Originally Posted by DubGirl13 View Post
      I got my beetle in for service today, I was told its a gear in the window motor that is now on order. The tech said it was just released from VW and has to come from over seas so even with him doing over night delivery it will take at least a week I'll report back if it works!
      Is this the second gear/motor fix after the first (failed) gear/motor fix or just a 1st time replacement for those who have not had the repair in the first place?
      "Just look at those wheels!"

    22. Moderator LC6X's Avatar
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      07-25-2012 08:49 AM #47
      Quote Originally Posted by the beet View Post
      Is this the second gear/motor fix after the first (failed) gear/motor fix or just a 1st time replacement for those who have not had the repair in the first place?
      This is my first attempt at having the problem fixed
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    23. Geriatric Member Aonarch's Avatar
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      07-25-2012 09:37 AM #48
      Here is how I get mine to roll up.

      1. Roll window up, pinch protection kicks in.
      2. Keep trying until auto-function is disabled.
      3. Rock the window switch up, off, up, off, up, off until it goes up fully.
      4. Sometimes pinch protection will kick in using that method, but it has always eventually gone up.
      5. Window reset procedure, done.

      This process can take several minutes... Huge PITA when you are trying to get some where, or after having gone through a drive-thru and it is raining.

      It isn't safe to drive and try to roll up my windows at the same time, so I have to park first.

      I now only use my windows unless absolutely necessary.
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    24. Member
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      07-29-2012 10:28 AM #49
      .......in the event it doesn't solve my 'upzy downzy' problem, VW has said they will
      reimburse me for this.......See Ebay Item # 120847062675.

    25. Member
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      07-30-2012 09:24 PM #50
      It was an all day process due to a backlog of cars the dealer took in over the weekend
      but at day's end my new guide gears were installed for both windows. Windows are now
      working correctly and even smoother in both directions than before. Still, will have to
      give it more time to be sure there are no more 'upzy - downzy's' . The guide gears are
      listed as part number 5C0-957-821 and were listed on VW Tech Note 2028594/2 according
      to information listed by Plex 3 some time back.

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