The drivers side is every time now. It'll go down no problem but up it stops and goes down at either 1/3 or 2/3 no matter what.
Passenger side right now is only about 50% of the time.
It sucks but it's not unbearable. Just hope a fix truly is coming.
but I feel if they are the same ones everyone is having problems with, there doesn't seem to
be any logic in trying to have them installed. Let's hope VW gives us some info as to where
they stand concerning our needed 'fix'. Will check with my service mgr every day or so to see
if he has found out anything.
Einstein failed 8th grade math and Ferdinand Porsche - creator of the old Bug, Technical Director at Mercedes-Benz, and designer of many Third Reich armed vehicles - never officially went to college.
And me.... I'm a genius in my own mind. My genius-ness tells me VW NEVER fixes anything quickly, particularly windows. Actually, they often move at glacial speed when it comes to window regulators.
Or... it could be the JaegerMeister talking.... typing.
Last edited by Cadenza_7o; 08-02-2012 at 07:26 AM.
Hi all -
By now we've established there is an issue with 2012 Beetle windows. Here's what we know so far:
- Windows lower with no problem
- When using the 'auto-up' feature, the window only raises part of the way, then lowers quickly
- It appears pinch protection is kicking in
- It then takes a number of 'ups' and 'downs' to get the window to finally close resulting in the 'auto-up' feature to then be disabled
- A TSB (Technical Service Bulletin) was issued to dealers with instructions to replace the gear guides and motors
- The TSB repair did not cure the problem and was recalled
- VW IS WORKING ON A REPAIR though no updates other than dealer rumors have been given on what the repair is and when owners can expect the repair
- It is not yet known if the 2013 Beetles just arriving at dealerships have this problem
With all the above in mind, this is now the OFFICIAL Window Thread for the Beetle.
If you have an issue with your window, or an update, or a suggestion, post it here. The best way to stay informed is if we have all the information in one place rather than scattered around miscellaneous posts on this forum.
This post is stickied, and I will update this first post as new information is disclosed.
Also, I will be condensing posts into this sticky over the next few days.
On a more personal note, I struggled with creating this post. I'm a pretty firm believer in letting you all talk this out, but I feel it's gotten to the point that we need to have all the information in one place. It's difficult to find out any real information when there are posts all over.
I also want to tell everyone here that is having a problem, I really feel for you. I think there's nothing worse than buying an expensive product and not have it live up to your expectations. I don't mean to stifle or restrict your ability to vent here with other owners, so I hope you understand that. It truly is one topic so I feel that we should keep one thread to this one topic.
As a fairly new moderator, I'm sorting through my responsibilities here. I read almost every post, and you are all a great bunch of people. Your positive attitudes and mature postings make my 'job' easy. So thank you! This allows me to keep a pretty 'hands-off' approach to this area of Vortex. I believe we can keep it this way for awhile.
I hope this helps all of you struggling with this annoying issue understand the need to make this change. Feel free to PM me if you have any questions or want something added. I'm completely open to feedback!
Glad to see it all centralized
A little update on mine: First thing I have to say is my dealer rep is absolutely AMAZING! I had it scheduled to have the part replaced yesterday, so I dropped it off after work Tuesday around 3:30pm. I get all call at 5pm from my tech saying that he had some extra time and already took care of it
I wasnt able to pick it up until yesterday, because thats what I arranged with my ride. Got home from work, go to roll my window up and it goes right back down. I called my tech, left him a message to give me a call back whenever. I wasnt in a huge hurry since I knew going into this it was a known issue and probably wouldnt be fixed. He gave me a call back right away saying he forwarded my issue to VWoA and as soon as he got a response he would call me back again. 10 minutes goes by and he is calling me again to let me know it has been escalted through VWoA, and they are looking into the issue. Funny thing is as of this morning it seems to be working fine, going to have to see how long that lasts
Although imo this should be a standard for service, we all know it isnt. Being an employee of Volkswagen I know that when it comes to the dealers we seem to be at the bottom of the totem pole, but its clear that, at least with this tech, he puts any issue at the top of his priority list
In a nutshell, the pinch-protector, when activated, is overly sensitive and its inner
brain mistakenly thinks that an obstruction has been placed in the path of the upward
going glass, when in fact no obstruction seems to be there. If there were to be an actual
obstruction in the inner window/door cavity, the problem should occur all the time, not
just part of the time. Perhaps there is a faulty micro-processor of some kind that was
accidently built in to the motors by the supplier of them and if so, VW should go over
every conceivable electronic related possibility for the problem and fix it. We are not
talking brain surgery here, but something a team of VW engineers should have been
able to correct months ago.