OFFICIAL Beetle window issue thread

[drtechy]

Hello all.

does anyone know if replacing the pinch sensor with another from another VW car helps and if other motors from other cars Example: Nissan will it fit in the 2012 Beetle? The reason I ask I have a older Nissan car from the 90's and it has power windows and they still work today, 19 years later still good, this is why I am asking,
And can the power windows be rewired to bypass the pinch sensor.


thanks

I don't believe there is an actual sensor per say. It is built into the software on the motor, that's why they are replacing the motors with ones that have upgraded software. Basically all the pinch sensor is taking a reading from the motor on how much resistance there is, and if it hits a threshold it rolls it back down. I'm betting all that was wrong was the threshold was set too small, and that's why the new motors are the same part number, just different software installed.

This is all just speculation on my part of course, but I know that's how pinch sensors work in other cars.

[vdub10golf]

My passenger window acted up today for the first time in a long time but went up on the 2nd try, so not a big deal...but now I have to remember when the fix comes in they replace both and not just the driver side.

[jpitzer4]

They said they have to order a window regulator, so I won't have my car back till tomorrow, and yes I am beginning a case history on my windows. I hate to say it, this my first VW, have always bought Chevy's guess I will be going back to one

[plex03]

Called VoA Customer Care last week just to have documentation on this issue with the windows.

My motors were replaced once per the previous TSB back when it was in effect. Like many, the problem has reared it ugly head again.

Received a call from Regional Rep today and confirmed that VW is addressing the 2013's first and then the 2012's. The person I spoke with said that they are looking at 90 days from today on parts availability but could not commit to that time frame.

It sucks but at least there's a fix coming.

[TragicallyHip]

I hate to say it, this my first VW, have always bought Chevy's guess I will be going back to one

Right, because each and every first-year Chevy model has been absolutely perfect...

Cheers,
Dave

[TexasBulldog]

Called VoA Customer Care last week just to have documentation on this issue with the windows.

My motors were replaced once per the previous TSB back when it was in effect. Like many, the problem has reared it ugly head again.

Received a call from Regional Rep today and confirmed that VW is addressing the 2013's first and then the 2012's. The person I spoke with said that they are looking at 90 days from today on parts availability but could not commit to that time frame.

It sucks but at least there's a fix coming.

WTF? WHy are they starting with the 13's? Let them suffer a bit, i want my car fixed NOW. Im sick of their entire BS go around and nobody having the slightest clue WHAT is going on. Fixing the 13's first. Unreal. That pisses me off right there. 13's first. Unreal. They should of not even released the 13's if there was still this problem.

[TexasBulldog]

Right, because each and every first-year Chevy model has been absolutely perfect...

Cheers,
Dave

No but they fix it. Im sticking with American cars from now on, just like we have always done until this ridiculous pile of crap and lack of communication between VW and the dealerships AND the customers.

[TurboSFlyer]

Had the car for three days and the windows issue appeared as if sent by fun spoiling demons.

The dealer already attempted to apply the prescribed fix. Periodic issues remain.

I have faith that capable German engineers will figure this out in the fullness of time.

In the interim I am enjoying my new car despite the windows issue...

Motor on...

[jpitzer4]

Right, because each and every first-year Chevy model has been absolutely perfect...

Cheers,
Dave

Well, I hate to say it, I haven't ever had an issue like this with a Chevy, now ford thats a total different question. Not saying I don't like my car, I love it, just wish someone would fix the window issue, looks like someone dropped the ball, and where is QA in Mexico, Thats what we get for making anything there!

[jpitzer4]

WTF? WHy are they starting with the 13's? Let them suffer a bit, i want my car fixed NOW. Im sick of their entire BS go around and nobody having the slightest clue WHAT is going on. Fixing the 13's first. Unreal. That pisses me off right there. 13's first. Unreal. They should of not even released the 13's if there was still this problem.

Amen,

[drtechy]

WTF? WHy are they starting with the 13's? Let them suffer a bit, i want my car fixed NOW. Im sick of their entire BS go around and nobody having the slightest clue WHAT is going on. Fixing the 13's first. Unreal. That pisses me off right there. 13's first. Unreal. They should of not even released the 13's if there was still this problem.

They are supplying the factories making the 13's first, so that they don't put out more bad product. Once the factories ate supplied they start to supply dealerships. This is always how it goes with recalls when safety is not a factor.

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[Babie]

WTF? WHy are they starting with the 13's? Let them suffer a bit, i want my car fixed NOW. Im sick of their entire BS go around and nobody having the slightest clue WHAT is going on. Fixing the 13's first. Unreal. That pisses me off right there. 13's first. Unreal. They should of not even released the 13's if there was still this problem.

This is a common practice in all auto manufactures, FIX THE LINE FIRST. Ford has done this too, in 2003 remember the wiper problem, my dad told me this. He worked at Fords. Imagine, you can't drive In the rain at all. The line got new wiper motors, and then the dealers.

Remember, all makers rely on suppliers, maybe the supplier can only produce so many. Look in today's news about GM, they are catching on fire.

[Babie]

Looks like our isn't so bad as others:

http://online.wsj.com/article/SB1000...423901394.html


Like grandma says, is that grass really greener on the other side?

[plex03]

They are supplying the factories making the 13's first, so that they don't put out more bad product. Once the factories ate supplied they start to supply dealerships. This is always how it goes with recalls when safety is not a factor.

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BINGO! This nips the problem in the bud.

[jpitzer4]

I had mine in the shop since monday, they changed what the part is called a gear, but no fix, I talked to the service manager, and he said they did everything they can do, He knows all the 12's have the condition, and when they are notified about a fix, they will call me.

[cbugrun]

Had my 2012 Beetle Turbo in today for the 3 month dealer inspection and with the exception of the drivers window I have no other issues with the car. Still no time frame on when this repair will be made but dealer did document it on the 3 month inspection report and told me I will be the first call when they have a fix in place. While the errant drivers window is an annoyance, it had not detracted from my enjoyment of driving my car. With the current weather in Georgia there is no need to drive with the windows down so I simply avoid opening it. Obviously that will change as we enter the winter months. Hopefully, there will be a fix by then. BTW I did contact Volkswagen Customer Care today and they told me the same thing they have been telling me for weeks " engineers are working on a fix and there is no time frame at this time". I shared with them what I have read on this forum about new German motors and updated software and they told me unless the information comes directly from Volkswagen take it with a grain of salt. If they know anything more specific about a fix, they are not sharing that information with me.

[jpitzer4]

Where in georgia are you? I live i Marietta, near atlanta

[ridgemanron]

Had my 2012 Beetle Turbo in today for the 3 month dealer inspection and with the exception of the drivers window I have no other issues with the car. Still no time frame on when this repair will be made but dealer did document it on the 3 month inspection report and told me I will be the first call when they have a fix in place. While the errant drivers window is an annoyance, it had not detracted from my enjoyment of driving my car. With the current weather in Georgia there is no need to drive with the windows down so I simply avoid opening it. Obviously that will change as we enter the winter months. Hopefully, there will be a fix by then. BTW I did contact Volkswagen Customer Care today and they told me the same thing they have been telling me for weeks " engineers are working on a fix and there is no time frame at this time". I shared with them what I have read on this forum about new German motors and updated software and they told me unless the information comes directly from Volkswagen take it with a grain of salt. If they know anything more specific about a fix, they are not sharing that information with me.

I suspect that VWOA doesn't want epidemic like rush requests for new motors that, in fact,
are available and being placed in new vehicles. The 'new software' motors do exist and that
info is from someone who has the new motor is his car for about 12 days now......with no
'upzy downzy' problems. Why my dealership was able to get one rushed in from Germany for
my car, I do not know? I do know that new software is what was needed to complete the 'fix'
and the new motors have it. Seems like the 2013's are getting them all at this time with the
2012 requests having to wait for their needed replacements.

[cbugrun]

Where in georgia are you? I live i Marietta, near atlanta

We live in Dacula. If you are ever interested in riding through the North Georgia Mountains, PM me.

[cbugrun]

I suspect that VWOA doesn't want epidemic like rush requests for new motors that, in fact,
are available and being placed in new vehicles. The 'new software' motors do exist and that
info is from someone who has the new motor is his car for about 12 days now......with no
'upzy downzy' problems. Why my dealership was able to get one rushed in from Germany for
my car, I do not know? I do know that new software is what was needed to complete the 'fix'
and the new motors have it. Seems like the 2013's are getting them all at this time with the
2012 requests having to wait for their needed replacements.

I hear you. Hopefully, they will get some of the new motors to the dealers soon.

[jpitzer4]

My service manual told me it will probably be a recall

[jpitzer4]

in looking for new window motors I found this interesting on estuning

5c5959801dz01 old part number
5c5959801dz02 is the new part number (wonder if it is the new good part)

5c5959801fz01 did not see a new part number for this though.

[ridgemanron]

in looking for new window motors I found this interesting on estuning

5c5959801dz01 old part number
5c5959801dz02 is the new part number (wonder if it is the new good part)

5c5959801fz01 did not see a new part number for this though.

The original part numbers for both windows were:
Driver's side - 5C5-959-801-D-Z01
Passenger side - 5C5-959-802-F-Z01

The new part number you mention does show up as a window motor but the VW order
site I found on google can't confirm that it is for the 2012 Beetle. It may well be but
since their site doesn't allow plotting in parts for the 2013 Beetle, we can't get confirmation.

Why not ask your service/parts dept to see if it can be ordered and if they have specifics
as to what car it is for?

[Guitar]

Picked up my 2012 in june. Window ghost during drive home. Initially, only the driver side. A week later the passenger side developed similar ghosts.
Had motors replaced in July.
Ok for a couple of weeks. Issue returned but not as bad or as consistent. I think its worse on hot days.

[Babie]

Picked up my 2012 in june. Window ghost during drive home. Initially, only the driver side. A week later the passenger side developed similar ghosts.
Had motors replaced in July.
Ok for a couple of weeks. Issue returned but not as bad or as consistent. I think its worse on hot days.

Bingo, your getting hotter... Your almost there...that's why it is taking so long.

[leizir]

hi, same problem here in italy!
i'm waiting for the new motor...

[ridgemanron]

hi, same problem here in italy!
i'm waiting for the new motor...

I asked my vw parts guy if the part number ending in 'D-Z02' was the replacement for
the 'D-Z01' but he claimed there was no info in the VW computer system to confirm that.
He said my new motor, shipped in from Germany, came in under Part # 5C5-959-801-D-Z01.
The 'D-Z02' does come up in the VW system as being a window motor and perhaps it will
be the actual new number for the new motor but no one seems to know at this time.

[jpitzer4]

I asked my vw parts guy if the part number ending in 'D-Z02' was the replacement for
the 'D-Z01' but he claimed there was no info in the VW computer system to confirm that.
He said my new motor, shipped in from Germany, came in under Part # 5C5-959-801-D-Z01.
The 'D-Z02' does come up in the VW system as being a window motor and perhaps it will
be the actual new number for the new motor but no one seems to know at this time.

That is the part number I got off es tuning , it gave the original part number, and then the d-z02 and said new after it.

[ridgemanron]

That is the part number I got off es tuning , it gave the original part number, and then the d-z02 and said new after it.

You threw me off by stating the name was ES Tuning. It's ECS Tuning and they do show
a new VW Window Motor under their number ES#2576726 which coordinates to VW #
5C5-959-801-D-Z02. You should call them for confirmation that it in fact replaces
5C5-959-801-D-Z01.

[jpitzer4]

You threw me off by stating the name was ES Tuning. It's ECS Tuning and they do show
a new VW Window Motor under their number ES#2576726 which coordinates to VW #
5C5-959-801-D-Z02. You should call them for confirmation that it in fact replaces
5C5-959-801-D-Z01.

Sorry for the typo in the name.

[ridgemanron]

Sorry for the typo in the name.

You really deserve a lashing with a wet lilly for the typo but we will overlook it
this time.

[Babie]

I want to add a powerful note, you must complain until you are blue in the face to YOUR DEALER ABOUT YOUR WINDOWS. finally got it done after BF in the service dept. They somehow, out of a genie bottle had a few window motors in the parts department.

THEY ARE THERE FOR THE SCREAMERS AND THE PEOPLE WHO ARE REALLY MAD.

I would of had to wait longer, so I got it done today.

big diff...windows are super fast up and down. Also there is a software update to the car too.

[ridgemanron]

I want to add a powerful note, you must complain until you are blue in the face to YOUR DEALER ABOUT YOUR WINDOWS. finally got it done after BF in the service dept. They somehow, out of a genie bottle had a few window motors in the parts department.

THEY ARE THERE FOR THE SCREAMERS AND THE PEOPLE WHO ARE REALLY MAD.

I would of had to wait longer, so I got it done today.

big diff...windows are super fast up and down. Also there is a software update to the car too.

The squeaky wheel gets the grease ! Some, though, may have to slip a few dollars to
the service mgr to get him to find one.

[drtechy]

I want to add a powerful note, you must complain until you are blue in the face to YOUR DEALER ABOUT YOUR WINDOWS. finally got it done after BF in the service dept. They somehow, out of a genie bottle had a few window motors in the parts department.

THEY ARE THERE FOR THE SCREAMERS AND THE PEOPLE WHO ARE REALLY MAD.

I would of had to wait longer, so I got it done today.

big diff...windows are super fast up and down. Also there is a software update to the car too.

Do you know what software they updated?

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[Babie]

Do you know what software they updated?

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I call my bf and he said, software version for windows must be above 8432 what ever that means.